Maksoud Plaza Hotel - Distributed by AccorHotels 5 stars

TripAdvisor rating 4.0/5 3,557 reviews
Maksoud Plaza Hotel - Distributed by AccorHotels
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Hotel extras

  • Apartments starting from 366 sq. ft. (34m²)

  • Free WIFI in the rooms and social areas

  • A total of 53,821 sq. ft. (5000 m²) spread over 38 events rooms

  • Heated pool and fitness center

  • And the award-winning Frank Bar

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 38 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Maksoud Plaza Hotel - Distributed by AccorHotels

424 Rua Sao Carlos do Pinhal
Bela Vista
01333000
sao paulo
brazil

Tel: +551131458000

Fax: (+55)11/31458001

Contact email

Check-in from 15h00

Check out up to 12h00

  • GAZETA BUS STOP :   MULTIPLE MULTIPLE

  • TRIANON-MASP :  

  • By plane

    CONGONHAS AIRPORT At 9km / 5.59 miles - Shuttle paying

  • By plane

    GUARULHOS INTL AIR At 29.8km / 18.52 miles - Shuttle paying

  • By helicopter

    MAKSOUD PLAZA At 0.1km / 0.06 miles

  • By car

    ANCHIETA At 8km / 4.97 miles

  • By car

    DUTRA At 10km / 6.21 miles

  • By car

    MARGINAL PINHEIROS At 6.5km / 4.04 miles

GPS :-23.563056, -46.651111

Our accommodations

PAULISTANA JUNIOR SUITE, 1 King Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

BRASILIANA GRAND SUITE, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 67
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

BRASILIANA GRAND SUITE, 2 Queen Size Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

EXECUTIVE APARTMENT, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

EXECUTIVE APARTMENT, 2 Queen Size Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

PREMIUM APARTMENT, 1 King Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

PREMIUM APARTMENT, 2 Queen Size Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

KING CORNER, 1 King Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

150 MAKSOUD

Type of cuisine: International

Surrounded by fountains and the soothing surroundings of the Atrium Lobby, the 150 Maksoud restaurant serves breakfast, a buffet lunch and dinner à la carte. On Saturdays, guests can sample the famous Feijoadíssima.

FRANK BAR

Photo non contractuelle / Strictly non binding

Frank Bar, named in honor of American singer Frank Sinatra, stands out thanks to 33 specially created drinks by award-winning bartender Spencer Jr. Happy Hour with ambient music on Wednesdays and Thursdays.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 38

  • Maximum size: 792

  • Maximum capacity: 900 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Maksoud Plaza Hotel - Distributed by AccorHotels

100% genuine reviews from our guests

Find out more
tripadvisor

TripAdvisor Rating 4.0/5

3,557 reviews

Highly Overrated

TripAdvisor rating 4.0/5

SemadaS Business - 06/12/2019 TripAdvisor review

We stayed at the Maksoud for a conference. The lobby is very pretty. The staff looks the part. The rooms are poorly maintained and outdated. Drab and stale. The shower is terrible. The water pressure is over the top. Toilet splashes onto the seat. The shower head sprays like a hundred lasers in all directions. Will hit you right in the face when you turn it on from the outside of the shower. When we finished the day at the conference my husband was speaking at, we turned out the lights. At 12:45 in the night someone used a room key and walked in the room. That was an uproar. The desk offered that it must be house keeping. Needless to say, returning to sleep was a struggle, especially since they seemed to be cleaning in the room next to us. We scheduled and paid for a meeting room. and the arrangements were mismanaged beyond measure. They use a different company for internet, different company for the projector and none of them talk to one another. I responded and repeatedly confirmed to every email and went to one of their offices where they told me everything was arranged and would be ready. The room was not ready. When I got a meeting room key from the front desk, the room was not cleaned from the last use. I cleaned it. We had no internet, no projector, no food and my meeting guests were in the lobby while I ran around and tried to get it all ready without them noticing there was an issue. It was finally to the point that I could put people in the room when the event coordinator arrived. She proceeded to tell me that it was my fault because I didn't respond. I showed her where I responded to every message. She said, "well I didn't get it." She went on and on with me until I explained I needed things resolved now instead of her excuses. So we got it all resolved and the food service was excellent. The only redeeming value. You would think after all of this, they would have a manager come talk me and offer some compensation. I had to shake them down for a tiny discount when I checked out. There are some very nice staff there, the restaurant is good and the bar is excellent. It is just horribly mismanaged. We had intended on having another meeting there, but we took our chances and left. We had a very hard time finding somewhere to stay and found a hostel for $20.00 a night that was far superior of an experience. We extended our stay at the hostel.

Hello, Semada. We appreciate your feedback and it is great to hear that you liked our structure and lobby. We are a more traditional style hotel and this year we celebrate our 40th anniversary. We are always investing in good and differentiated services to make every moment lived with us very special. Regarding your comments about the shower, we have a 24-hour maintenance staff present at the hotel for possible repairs. We checked the information and everything is already working normally - anyway, we apologize for any inconvenience. Regarding your comment about any guest entering your room at night, it is really a very serious matter and does not match our standards. In addition, all our rooms have soundproofing that does not allow outside sounds to enter. About your meeting room reservation, we apologize again for any inconvenience. We reinforced that our event coordinator showed the options of spaces before the event, including our presidential suite as an option, as we were busy on the requested day. Also, as a way of solving, the person responsible for the internet went directly to the room to understand the requests as best as possible. As a way to minimize any inconvenience, we gave you complimentary items at the end of your stay, such as the internet itself, coffee items and room hours. We are sorry you were not satisfied. We work hard to ensure that our guests always have a good time with us and this feedback is very important to this process. We remain at your disposal.

Expensive old property—but not good value for the money

TripAdvisor rating 4.0/5

Gurpreet S Solo travel - 01/12/2019 TripAdvisor review

Grand hotel from the 70s—I see that there has been some minor renovations but the bathroom, lobby carpet, and furniture in the room is very dated and need repairs. Hence, not a good value for the money spent. Also they charge too much for small things and don’t allow late checkout even by one extra hour. Food at this hotel is of the highest quality—highly recommended.

Hello Gurpreet, we appreciate your feedback and are happy to know that you have enjoyed our structure. We are a more traditional style hotel and we are always evaluating improvements so that every moment spent with us is special. We apologize for any inconvenience regarding the rates quoted - upon availability we do our best to atend late check-out requests. It's great to hear you enjoyed our restaurant 150 Maksoud, it will be a pleasure to see you again.

Great Service and excellent location

TripAdvisor rating 4.0/5

Marcos_AUS_CH Solo travel - 22/04/2019 TripAdvisor review

Maksoud Plaza hotel staff is very friendly and always willing to help. I have stayed in this hotels other times and the friendliness of staff exceeded my expectation. The hotel is very well located and it is a great asset when staying in Sao Paulo. I can't wait to come back.

Hello Marcos, we are happy to learn that you enjoyed your recent stay with us and that you were pleased with the warm hospitality of our team. Your kind words will be shared with them. We appreciate you recommending us and look forward to welcoming you again in the near future :) Sincerely

nice and clean

TripAdvisor rating 4.0/5

Alexandre B Couples - 27/03/2019 TripAdvisor review

nice rooms, great breakfast, very well located. good bars, fast room service. has a good price, being in the center of paulista avenue. real close to lots of POI for tourists. Besides the cit is really a trash....

Hello Alexandre, we were happy to hear that you enjoyed our rooms and breakfast. It is great to also know that our location has met your needs well. It will be a pleasure to welcome you again so you can carefully know the city of São Paulo, which when well explored, impossible not to like. We remain at your disposal :)

Good value for your money

TripAdvisor rating 4.0/5

PimentelRiodeJaneiro Family - 20/12/2018 TripAdvisor review

A very good hotel in a excellent location. Near Jardins area and just a few steps from Av Paulista where one may find sunway staion, malls, restaurants and office buildings . The lobby bar (Frank) has many good drinks and the day I was there (a Saturday) a jazz trio was performing with great success.

Hello Pimentel, thank you for your feedback. We are happy to know that our location has met your needs :) As for jazz in our lobby, from Thursday to Saturday we have performances. We will be happy to welcome you again for another drink at Frank Bar. See you soon!

Average hotel needs update

TripAdvisor rating 4.0/5

JeffersonCWB Family - 04/10/2017 TripAdvisor review

Maksoud has a nice lobby and good breakfest, but clearly needs an update. The service is very slow during the check-in and check-out, it seems there is a lack of management and that the system it´s working properly. The hotel is very well located.

Hello Jefferson, Thank you very much for choosing our hotel. Please accept our apologies for the delay in your check-in and check-out. We are going to review the procedures in order to make these services faster. Thank you for your understanding, we hope you may stay with us again on a future occasion. Kind Regards, Patrícia Garcia

Booked on behalf of 2 senior management of my company

TripAdvisor rating 4.0/5

velaluz Business - 01/10/2017 TripAdvisor review

I booked 2 rooms on behalf 2 senior management of my company, first for 1 night and afterward I added 1 extra room so they could have earlier check in.The hotel made this worst from the very beginning, didn't know that the booking was made under a member Le Club AccorHotels Silver. They were charged for earlier check in and the hotel told me that the guests should tell them their status regarding their membership.

Dear Velaluz, Thank you for choosing our hotel. Your remarks will be carefully considered. Please accept our apologies for the inconveniences. We are going to redouble the attention to theses details. We thank you for your understanding and hope you come back soon. Kind Regards, Patrícia Garcia

Excellent stay in SP

TripAdvisor rating 4.0/5

LGazzi Couples - 07/06/2017 TripAdvisor review

Maksoud is a beautiful hotel, in the heart of SP, close to Paulista avenue and the main tourist points in the city; it's well known by its excellence on service and I had the highest level of kindness from the staff during my stay. But... the rooms need some renovation ASAP... my bed was one of the worst experience within Accor chain in the last months. Just one night, no problem at all, but this really need some improvement from Accor team.

Dear Mr. Gazzi, Thank you for choosing Maksoud Plaza for your recent stay. We are constantly renewing our facilities and improving services to keep up with the times, and for our guests´best comfort. Your remark on rooms´renovation will be carefully considered. We appreciate your understanding and hope you may return on other occasions. It will be a pleasure to receive you. Yours sincerely, Fabiana Colossio Director of Sales and Marketing

Very good.

TripAdvisor rating 4.0/5

joaobezerras Couples - 26/04/2017 TripAdvisor review

Excellent location, very close to Avenida Paulista, subway, restaurants and bars. Great service. Comfortable and clean rooms. Breakfast varied and well served. I highly recommend it, both for those who go to work and who travels for leisure.

Dear Mr. João Bezerras, We appreciate your praising comments on Maksoud Plaza. It will be a great pleasure to receive you again. Yours sincerely, Fabiana Colossio Director of Sales and Marketing

Once, but never again!!

TripAdvisor rating 4.0/5

star8be Family - 26/04/2017 TripAdvisor review

Upon arrival I was being charged 50 reais extra because I had only booked for 1 person the receptionist said. Which was not true, I had the booking with me. This is the second time this happens to me in São Paulo. It is as if this is standard practice in Brazil. A quick buck on the side!! Rooms; nothing special for being a 5 star hotel. Bathroom; OUTDATED going way back to the 70's. The exhaust vente in the bathroom did NOT work. Towels, of course do not get dry this way! On the last day of our stay I found out that the door of the room was unable to close. Anyone could have walked in after we went out, no need for a key!! Ridiculous!! Restaurant area; There is an URGENT need to invest in NEW seating material. Overall I would not recommend this hotel. I for sure am NOT going back there. For my next trip to São Paulo going to look for an other hotel.

Dear Guest, Thank you for your comments. We regret that your experience at Maksoud Plaza was not satisfactory. Your remarks will be carefully analyzed for the correction of failures and improvement of our services. Please accept our apologies. We hope you may give us another chance to show you our real service standard. Thank you for your understanding. Yours sincerely, Otávio Golin Operations Manager

Grateful

TripAdvisor rating 4.0/5

177leonardoa Family - 09/11/2016 TripAdvisor review

I was very happy to have stayed at the maksou hotel. The location and the service provided was excellent. We look forward to returning soon. The internet connection I found to be slow. So all was perfect. Thank you

Dear Mr. Leonardo, We appreciate your kind comments on Maksoud Plaza. Thank you for your praises to our location. We apologize for internet signal instability in the room. We are constantly looking to improving our services to provide the best comfort to our guests. We thank you for your understanding and hope you come back soon. It will be a pleasure to host you again. Fabiana Colossio Director of Sales and Mkt.

Gorgeous and comfortable

TripAdvisor rating 4.0/5

JackieMartins Couples - 07/10/2016 TripAdvisor review

Maksoud is a gorgeous and comfortable hotel, with great service, many leisure options and delicious food (try the "pao de queijo" at breakfast!). It is very close to the Paulista Avenue and the Augusta Street, which are all you need to have some fun night or day. Would definitely come back.

Dear Jackie Martins, Thank you for your praising comments on Maksoud Plaza. It will be a great pleasure to host you again soon. Yours sincerely, Fabiana Colossio Sales Director

Dirty Trip

TripAdvisor rating 4.0/5

ernestot40 Couples - 05/10/2016 TripAdvisor review

service: average lounge: forget out it. to get a beer you need to be seated. if there is not seat you may get a beer at the hair cut store next door. that was the atendent directions. room: old and smelly, and they gave me na update. I imagine what the my original room would have been. ask for no room service and got one anyway. my partner was very embarraced as we had many of our toys around the room. fitness room: guess what, you have to pay a fee if you want to use it. i have been in thousands of hotel in my life and this is the first time a got a charge to use the fitness room. when you are inside, the place is really dirty, old, swuiming pool wall very crusty. parking: R$45/day, when the parking next door charges you only R$15. overall cleaness: greasy everything. elevator, glass doors, realling. a very disapointing experience for a iconic hotel. Henry Maksound should be rolling inside his cascade over what this place has become.

Dear Mr Ernesto, We lament that your experience at Maksoud Plaza was dissatisfying. Your comments are very welcome, as they help us improve our services. We apologize for the delay in Frank Bar. Frank Bar was chosen the best bar in São Paulo in 2016, and the best drinks list, which justifies its success and high influx of customers. The access to the Fitness Center, as well as the use of the acclimatized swimming pool and fitness equipment is already included in the daily rate. What you were charged for was the use of the sauna, which is an additional service. Our excuses if this information was not clearly transmitted to you. The price of our parking lot is within the average range of those charged by others in the region; notwithstanding, your remark will be taken into account for future analysis. We are going to intensify the cleaning of rooms, windows, elevators, Fitness Center and swimming pool. We hope you may accept our most sincere apologies and our commitment to improve the services, in order to best serve you. Finally, we kindly ask you to overlook this unsatisfying experience and stay with us again in the future, to know our real services standard. Thank you for your understanding. Yours sincerely, Otávio Golin Operations Manager

Not a 5 stars hotel!

TripAdvisor rating 4.0/5

Pepster A Business - 30/05/2016 TripAdvisor review

Horrible internet service, barely English speakers on desk, very old hotel not being improve, definitely I wont go back. Top of all didnt want me to upgrade being platinum member and having available rooms,

Dear Ms. Ana, Thank you for your comments on Maksoud Plaza. We regret the fact that your experience at our hotel was not satisfactory. Your remarks will be carefully considered for the correction of failures and improvement of our services. Please accept our apologies. We hope you may give us another chance to show you our real service standard. Yours sincerely, Fabiana Colossio Hotel Manager

It is great to remember the old days

TripAdvisor rating 4.0/5

Claudio0302 Business - 17/05/2016 TripAdvisor review

If you ever travel to Germany you will understand what I mean. Old furnisher but comfortable. Clean and a great location if you are working and need to be close to Paulista avenue. Restaurant is a 3 if so, and this is what impacted the most my review. It is not about the ingredients but the finesse of the food itself and the restaurant team. Need to be (much) better trained. Good people though.

Dear Mr. Claudio, We appreciate your preference for Maksoud Plaza. Your remarks on restaurante will be carefully considered for the correction of failures and improvement of our services. We appreciate your understanding, hoping you may stay with us soon. Yours sincerely, Fabiana Colossio Hotel Manager

next tranee

TripAdvisor rating 4.0/5

Cláudio S Family - 23/03/2016 TripAdvisor review

Very Good, good nice. Excellent. The room is perfect. The service is complete. Impossible no review. The guest service and amenities is very perfecte. The food service is taste, very taste. Congratulations.

Dear Mr. Claudio Simão, We are very glad to know that your experience at our hotel was positive. We hope you may stay with us on other occasions. It will be a great pleasure for us to receive you. Yours sincerely, Fabiana Colossio Hotel Manager

Worth the Price

TripAdvisor rating 4.0/5

Marcelo L Business - 21/03/2016 TripAdvisor review

I spent 5 nights in the hotel (March 2016) and it was very pleasurable. Rooms with good size and clean (little smell of "old"). Service and staff wonderful and kind. Breakfast buffet with lot of very good Brazilian variety of food (Natural juices, breads, cheese, fruits, eggs, potatoes, cakes, ...) For sure worth the price spent.

Dear Mr. Marcelo, We appreciate your praising comments on Maksoud Plaza Hotel. We hope to have the honor of lodging you on other occasions. It will be a great pleasure to host you again. Yours sincerely, Fabiana Colossio Hotel Manager

Excellent hotel

TripAdvisor rating 4.0/5

Istvan64 Solo travel - 19/02/2016 TripAdvisor review

I stayed at the Maksoud Plaza hotel for one night. I could not recall staying at a better hotel all around in a long time. Anything from service, to rooms, to the general look of the hotel, amazing breakfast was just superb. Highly recommended. Istvan from Canada

Dear Mr. Istvan, We appreciate your praising comments on Maksoud Plaza. We are glad to having met your expectations regarding a good stay in São Paulo. We hope you stay with us when you come back to the city. It will be a great pleasure to receive you again. Yours sincerely, Henry Maksoud Neto President

Cleaning could be improved.

TripAdvisor rating 4.0/5

Tiago N. C Solo travel - 04/02/2016 TripAdvisor review

I stayed at the most basic room at this hotel at the 10th level, and since the bathroom floor is made of those spotted marble-type finishing, not all the dirt could be seen by the staff - I figure it. Because there were two pieces of dirt, never mind the type, which were incrusted on the floor. I do imagined that the cleaning-staff was not able to see it because of the old and spotted type of floor installed there. Well the price I got during a promotion was surprising low. I would stay there again with such a low price, but for regular prices, forget it, head to Melia, Marriot, Mgallery, Pullman or even new units of Mercure. The place has to be updated and details have to be taken care of. I hope Accor will take care of it along with Maksoud administration. This problem have been taken to the admin desk by the time I was leaving and leaft an oral note about it.

Dear Mr. Tiago, Thank you for your comments on Maksoud Plaza hotel. Our apologies for the two pieces of dirty on the bathroom floor. We are going to redouble the attention to these details. We thank you for your understanding and hope you come back soon. It will be a pleasure to host you again. Yours sincerely, Henry Maksoud Neto President

Excellent

TripAdvisor rating 4.0/5

mauroa142 Family - 01/02/2016 TripAdvisor review

The hotel is excellent. I can say that is one of the best hotels we stayed in to date. Cozy, comfortable, great service and very welcoming. I stayed with my family and plan to go back because I felt at home.

Dear Mr. Mauro, We are glad to having met your expectations regarding a good stay in São Paulo. We hope you stay with us when you come back to the city. It will be a great pleasure to host you again. Yours sincerely, Henry Maksoud Neto President
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