Maksoud Plaza Hotel - Distributed by AccorHotels 5 stars

Maksoud has a nice lobby and good breakfest, but clearly needs an update. The service is very slow during the check-in and check-out, it seems there is a lack of management and that the system it´s working properly. The hotel is very well located.

I booked 2 rooms on behalf 2 senior management of my company, first for 1 night and afterward I added 1 extra room so they could have earlier check in.The hotel made this worst from the very beginning, didn't know that the booking was made under a member Le Club AccorHotels Silver. They were charged for earlier check in and the hotel told me that the guests should tell them their status regarding their membership.

Maksoud is a beautiful hotel, in the heart of SP, close to Paulista avenue and the main tourist points in the city; it's well known by its excellence on service and I had the highest level of kindness from the staff during my stay. But... the rooms need some renovation ASAP... my bed was one of the worst experience within Accor chain in the last months. Just one night, no problem at all, but this really need some improvement from Accor team.

Excellent location, very close to Avenida Paulista, subway, restaurants and bars. Great service. Comfortable and clean rooms. Breakfast varied and well served. I highly recommend it, both for those who go to work and who travels for leisure.

Upon arrival I was being charged 50 reais extra because I had only booked for 1 person the receptionist said. Which was not true, I had the booking with me. This is the second time this happens to me in São Paulo. It is as if this is standard practice in Brazil. A quick buck on the side!! Rooms; nothing special for being a 5 star hotel. Bathroom; OUTDATED going way back to the 70's. The exhaust vente in the bathroom did NOT work. Towels, of course do not get dry this way! On the last day of our stay I found out that the door of the room was unable to close. Anyone could have walked in after we went out, no need for a key!! Ridiculous!! Restaurant area; There is an URGENT need to invest in NEW seating material. Overall I would not recommend this hotel. I for sure am NOT going back there. For my next trip to São Paulo going to look for an other hotel.

I was very happy to have stayed at the maksou hotel. The location and the service provided was excellent. We look forward to returning soon. The internet connection I found to be slow. So all was perfect. Thank you

Maksoud is a gorgeous and comfortable hotel, with great service, many leisure options and delicious food (try the "pao de queijo" at breakfast!). It is very close to the Paulista Avenue and the Augusta Street, which are all you need to have some fun night or day. Would definitely come back.

service: average lounge: forget out it. to get a beer you need to be seated. if there is not seat you may get a beer at the hair cut store next door. that was the atendent directions. room: old and smelly, and they gave me na update. I imagine what the my original room would have been. ask for no room service and got one anyway. my partner was very embarraced as we had many of our toys around the room. fitness room: guess what, you have to pay a fee if you want to use it. i have been in thousands of hotel in my life and this is the first time a got a charge to use the fitness room. when you are inside, the place is really dirty, old, swuiming pool wall very crusty. parking: R$45/day, when the parking next door charges you only R$15. overall cleaness: greasy everything. elevator, glass doors, realling. a very disapointing experience for a iconic hotel. Henry Maksound should be rolling inside his cascade over what this place has become.

Horrible internet service, barely English speakers on desk, very old hotel not being improve, definitely I wont go back. Top of all didnt want me to upgrade being platinum member and having available rooms,

If you ever travel to Germany you will understand what I mean. Old furnisher but comfortable. Clean and a great location if you are working and need to be close to Paulista avenue. Restaurant is a 3 if so, and this is what impacted the most my review. It is not about the ingredients but the finesse of the food itself and the restaurant team. Need to be (much) better trained. Good people though.

Very Good, good nice. Excellent. The room is perfect. The service is complete. Impossible no review. The guest service and amenities is very perfecte. The food service is taste, very taste. Congratulations.

I spent 5 nights in the hotel (March 2016) and it was very pleasurable. Rooms with good size and clean (little smell of "old"). Service and staff wonderful and kind. Breakfast buffet with lot of very good Brazilian variety of food (Natural juices, breads, cheese, fruits, eggs, potatoes, cakes, ...) For sure worth the price spent.

I stayed at the Maksoud Plaza hotel for one night. I could not recall staying at a better hotel all around in a long time. Anything from service, to rooms, to the general look of the hotel, amazing breakfast was just superb. Highly recommended. Istvan from Canada

I stayed at the most basic room at this hotel at the 10th level, and since the bathroom floor is made of those spotted marble-type finishing, not all the dirt could be seen by the staff - I figure it. Because there were two pieces of dirt, never mind the type, which were incrusted on the floor. I do imagined that the cleaning-staff was not able to see it because of the old and spotted type of floor installed there. Well the price I got during a promotion was surprising low. I would stay there again with such a low price, but for regular prices, forget it, head to Melia, Marriot, Mgallery, Pullman or even new units of Mercure. The place has to be updated and details have to be taken care of. I hope Accor will take care of it along with Maksoud administration. This problem have been taken to the admin desk by the time I was leaving and leaft an oral note about it.

The hotel is excellent. I can say that is one of the best hotels we stayed in to date. Cozy, comfortable, great service and very welcoming. I stayed with my family and plan to go back because I felt at home.