Mama Shelter Lyon 3 stars

Customer review rating (ALL Rating) 4.4/5 2,428 reviews

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13 Rue Domer, 69007 LYON, France

Description

Hotel extras

  • Stylish restaurant and cozy terrace.

  • Local and homemade cuisine

  • DJ sets & lives

  • Meeting rooms that can be made private

  • 5-star bedding

Our accommodation(s)

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Hotel location

Mama Shelter Lyon

13 Rue Domer
69007 LYON
France

GPS:45.746886, 4.844683

Telephone
Fax +33 4 78 02 58 02

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Mama Restaurant Lyon

Our chefs prepare simple, mouth-watering dishes inspired by traditional cuisine from Lyons to make you feel right at home.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,428 reviews

TripAdvisor Rating  4.5/5  1,862 reviews

Certificate of excellence 2024

Rather disappointing

Customer review rating 1.5/5

Anno R. Families - Confirmed reviews ALL

Unattractive area; broken waterpipe dipping water from the ceiling of the Garage; in order to enter we had to circumnavigate with our luggage a large lake; sixth's floor corridor has a bunker feeling; rooms rather unattractive; bathrooms have the charm of a public toilet at a Dutch airport; no plug next to bathroom mirror; no shower curtain or screen at bathtub; no Kleenex provided; none of the corners of the rectangular sink and the adjacent tray in the bathroom was clean; the sink wasn't properly installed (never seen anything like this, let alone in a professional hotel); only one soap bar for hair, face and body for two persons; welcome detail (???) for silver level member was a little tetra brick of water; tables in restaurant too low for chairs and too high for sofas; sloppy service in restaurant (café au lait was spilled by the waitress over the rim of the cup, onto the saucer and the table; to "remedy" the situation she took the cup by the rim rather than the handle, put it on a saucer that had been used before at our table and left without cleaning the table); scrambled eggs looked rather liquid and unappealing.

Great stay at Mama Lyon

Customer review rating 5.0/5

Jacques Families - Confirmed reviews ALL

Great stay, friendly staff! Andrei at reception was very helpful - Bar team always smiling There's mould in the shower. Bathroom wasn't perfect notch. Much dirty plates/cups/glasses in the staircase, at several floors. Apart from what's mentioned above, we had a good experience with you guys! Thank you for everything!

Hello Jacques, Thank you for your feedback! We’re happy to hear you enjoyed your stay and that our staff, especially Andrei at reception and the bar team, made a positive impact. We sincerely apologize for the issues you encountered with the bathroom and cleanliness. Your comments are valuable and we’ll address them to ensure a better experience in the future. We hope to welcome you again at Mama Shelter Lyon! Thank you for sharing your thoughts with us.

bien situé

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

fun concept and great time at mamans place

Hey Jose, The Mama Lyon team would like to thank you for your feedback regarding your stay with us. At Mama Shelter we want to offer you the best quality of service, so your feedback is very important to us. We will take good note of the areas of improvement you mention so that your next stay meets all your expectations. Thank you again for your constructive feedback, and we hope to see you again in Lyon very soon. Mama Loves You!

very good hotel

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

any problem thank's

Dear Guest, We very much appreciate your comments regarding your stay at the Mama Shelter Lyon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MAMA SHELTER LOVE YOU !

Very good all round - staff particularly pleasant and helpful.

TripAdvisor rating 4.0/5

M9270NUgillians Couples - TripAdvisor review

Service good and rooms clean and quirky. Doubled bedded room layout a bit odd - would have preferred bedstead against back wall rather than in the middle of the room! Maneuvering around the room difficult due to position of the bed. Glad to say even though hotel was full we were not disturbed by any noise. We ate one evening in the restaurant and the food was edible and the service very attentive and pleasant. Staff in general were young, very helpful and efficient. Well done to them.

Thank you very much for your comment and congratulations. It is always a pleasure for us to have feedback on a good stay. come back soon Best regards

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Other web-users rate our hotel

  • 470 reviews 8.1/10 Location
  • 1,089 reviews 6.4/10 Room
  • 1,224 reviews 8.9/10 Service
  • 9 reviews 9.4/10 WiFi
  • 617 reviews 7.9/10 Food
  • 611 reviews 8.9/10 Vibe
  • 566 reviews 9/10 Breakfast
  • 535 reviews 6.8/10 Comfort

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