Mercure Penrith 4 stars

Customer review rating (ALL Rating) 4.5/5 2,288 reviews

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Description

Hotel extras

  • Enjoy Nightlife & Theatres

  • Abundance of Adventure Attractions

  • Adjoining Conference Centre

  • Close to the upcoming Western Sydney Airport

  • Walk to Restaurants and Bars

Our accommodation(s)

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Hotel location

Mercure Penrith

Panther Place
2750 PENRITH
Australia

GPS:-33.7582, 150.68321

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BAR

The Lobby Bar offers a wide selection of local wines, beers and cocktails. The perfect place to have a drink and light snacks with friends, family and colleagues.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,288 reviews

Customer review rating 4.5/5

Gregory S. Solo - Confirmed reviews ALL

Enjoyed staying close to the Panthers amenities.

Hello, Thank you for taking the time to review our hotel. We’re so glad you enjoyed the convenience of our location and being close to the Panthers amenities. We really appreciate you taking the time to share your experience and hope to welcome you back again soon. Kind Regards, Mercure Penrith

Customer review rating 1.5/5

Christian M. Families - Confirmed reviews ALL

Took my 10 ye old daughter and her friend for a holiday

Hello, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience, particularly regarding the presence of pests in your room and the way your concerns were handled. This is not the standard we aim to provide, and we completely understand how upsetting and uncomfortable this would have been, especially while travelling with children. Please accept our sincere apologies for both the issue itself and your interaction at reception, which does not reflect the level of care and professionalism we expect from our team. Your comments have been escalated to our management team for immediate review and follow-up with our front office staff. We truly regret the impact this had on your stay and appreciate you bringing it to our attention. We hope we may have the opportunity to restore your confidence in us on a stay in the future. Sincerest Apologies, Mercure Penrith

Customer review rating 5.0/5

Elaine R. Couples - Confirmed reviews ALL

Professional, clean, user friendly

Hello, Thank you for your great feedback. We’re delighted to hear you found everything professional, clean, and user friendly. We really appreciate you taking the time to share your experience and hope to welcome you back again soon. Kind Regards, Mercure Penrith

Customer review rating 2.0/5

Melanie P. Couples - Confirmed reviews ALL

The bed was very hard and not at all pleasant to sleep in. There were no TV channels at all including free to air. It was very basic and not at all what i would expect from a Mercure hotel

Hello, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. We understand how important a comfortable bed and reliable in-room entertainment are, and we apologise that the mattress felt too firm and that you experienced issues with the TV channels, including free-to-air access, our TV's do have free to air channels. This is certainly not the experience we aim to provide. Our reception team is on hand 24/7 and are more then capable of helping should any issues arise, like you have mention. We would like to thank you again for taking the time to review our hotel and we do hope we have the opportunity to welcome you back in the future and provide a more comfortable and enjoyable stay. Kind Regards, Mercure Penrith

Customer review rating 4.0/5

Sara R. Families - Confirmed reviews ALL

Great location for where we wanted to go

Hello, Thank you for your lovely feedback. We’re so glad to hear the stay was just what you needed and that our location was perfect for your plans. We hope to welcome you back again soon. Kind Regards, Mercure Penrith

Other web-users rate our hotel

  • 680 reviews 9.6/10 Location
  • 1,263 reviews 7.6/10 Room
  • 1,200 reviews 9.4/10 Service
  • 19 reviews 5.1/10 WiFi
  • 601 reviews 8/10 Cleanliness
  • 299 reviews 7.7/10 Amenities
  • 118 reviews 7.3/10 Breakfast
  • 22 reviews 9.4/10 Wellness Area

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