Mercure Penrith 4 stars

Name: Mercure Penrith
Address: PENRITH, 2750, AUSTRALIA
Telephone: (+61)2/47217700
Rating: 4.2

Customer review rating 4.2/5 10,160 reviews

ALLSAFE approved hotel

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+ 19 Services

Mercure Penrith

Hotel for travellers looking for local and authentic experiences

Feel welcome staying with us! Please let us know if there's any way we can make your stay better.

Andrew Hills, Hotel Manager

Located at the foot of Blue Mountains and within close proximity to the upcoming Western Sydney Airport, Mercure Penrith is at the gateway to Western Sydney. Adjacent to Penrith Panthers World of Entertainment the Hotel has 222 rooms featuring flat-screen TVs, cable TA, air-conditioning, WIFI Internet access. Additional Facilities include a gym, outdoor swimming pool, BBQ area and parking. Soon accessible.

Mercure Penrith is well-located for anyone looking to make the most of Penrith and explore Western Sydney. Next Door to the Panthers World of Entertainment and close to Westfield Penrith, Mercure Penrith is ideal for any sports or shopping fans.

Adventure seekers will appreciate the convenient location, close to Cables Wake Park and Aqua Park, I Fly, Sydney International Regatta Centre, Penrith Whitewater Stadium, and Panthers Stadium. There's never a dull moment at Mercure Penrith.

Hotel extras

Enjoy Nightlife & Theatres
Abundance of Adventure Attractions
Adjoining Conference Centre
Near Speciality shopping
Walk to Restaurants and Bars

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access Paying
- WIFI at the hotel (Paying)
- High-speed Internet (Paying)
- WIFI in the communal areas (Paying)
- WIFI in your room (Paying)
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
Parking
- Public outdoor parking
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Babysitting on request
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Reception open 24 hours a day
Early check-in/Late check-out Paying
- Early Check-in (Paying) Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- Late Check-out (Paying) Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / Ironing

Swimming pool
- Pool
- Outdoor unheated pool
Fitness centre
Babysitting on request

Breakfast Paying
1 Bar(s)
Room service
- Cold snacks
- Opening hours : Week 0:00 - 23:59
- Opening hours : Week-end 0:00 - 23:59

Conventions hotel
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available Paying

Hotel location

Mercure Penrith

Panther Place
2750 penrith
australia

Tel: +61247217700

Fax: (+61)2/47322928

Check-in from 14h00

Check out up to 11h00

By plane
SYDNEY AIRPORT At 85km / 52 miles
By train
PENRITH RAILWAY At 3km / 2 miles

GPS :-33.760686, 150.684056

Our accommodation(s)

Standard Queen Room

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior Double Double Room

Max. number of persons: 4
Area: From 24 m² / 258 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior King Room

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Deluxe King Room

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: Mountain view *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior Family Room

Max. number of persons: 4
Area: From 32 m² / 344 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Deluxe Family Room

Max. number of persons: 4
Area: From 32 m² / 344 sq ft
Views: Mountain view *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Our restaurants and bars

BAR

The Lobby Bar offers a wide selection of local wines, beers and cocktails. The perfect place to have a drink and light snacks with friends, family and colleagues.

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed

Anonymous Solo - 04/09/2021 Confirmed reviews ALL

Staff were very friendly and helpful regarding food and getting things dropped off due to isolation. One particular man who worked during the evening was able to contact the general manager and other people to help with a situation regarding leaving isolation and help with a doctor. Very nice of him and wish I knew his name but thank you to all the staff

Dear Tahlia R., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Great staff , great location

Lauren H. Solo - 28/08/2021 Confirmed reviews ALL

Staff were fantastic, they went out of their way to make you feel comfortable.

Dear Lauren H., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

A good stay.

Alf S. Couples - 13/08/2021 Confirmed reviews ALL

Considering the CIVID restrictions inplace and the closure of Panthers it was an OK visit. But the absence of crockery and cutlery combined with the charges for internet access is not very friendly.

Dear Alf & Sandra S., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive feedback even during these difficult times. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Unfortunately cutlery and plates is something we don't have in the rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Comfortable

Sue Solo - 15/07/2021 Confirmed reviews ALL

What a lovely bunch of staff you have here. Nothing is too hard for them. It’s been a relaxing stay, just what I needed after an operation. I’m definitely be recommending this hotel to family and friends.

Dear Sue C., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Nice getaway

Julie Couples - 04/07/2021 Confirmed reviews ALL

Relaxing couple of days, staff helpful, room very nice- definitely would stay again

Dear Julie D., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Well located with great staff.

Nick W. Families - 02/07/2021 Confirmed reviews ALL

Had the pleasure of staying with my 3 kids. It waa during the state lock down as we had medical appointments at the children's hospital. The hotel was extremely comfortable and the staff were very friendly and went out of their way to help. Definitely would recommend and stay here again.

Dear Nick W., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback and wish your child a speedy recovery. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

great location

Desiree F. Families - 02/07/2021 Confirmed reviews ALL

this particular visit I was given a room in the corridor walking towards the penrith rsl club. this has never happened to me before but it was extremely noisy and in particular on Sat,13th june night the room next door to me broke out into a very loud fight. the couple and possibly extra adult were violently yelling and hitting the wall behind my headboard at 3.30am. I did ring the service desk and it did appear to stop but I also mentioned it to the desk staff the following day on check out. the lady next to me also checking out had the same experience. even though this is out of your control maybe your staff should patrol the corridors where possible. Desiree F.

Dear Desiree F., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your comments in regards to the disruptions from the guest next door and will be sure to reinforce with the team the importance of keeping an eye on any potential problem guests. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future. Regards, Andrew Hills General Manager

Food and room service options apalling

Luke Business - 01/07/2021 Confirmed reviews ALL

No options for room service after 8:30 is ridiculous. You are an expensive hotel and need a better food service.

Dear Luke B., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; whilst we have never offered mini bar within the rooms are happy to arrange for beverage and snack items to be delivered to your room from Reception 24 hours per day. In regards to our Room Service offering this comes from Panthers and unfortunately the hours of service had been reduced due to them refurbishing one of there Restaurants but I am pleased to report this has since been completed. I appreciate your sharing your concerns, and hope this will not deter you from staying again when visiting Penrith. Regards, Andrew Hills General Manager

Great service lovely beds

Anonymous Families - 28/06/2021 Confirmed reviews ALL

Loved it!

Dear Leonie B., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Convenient and comfortable

Andrew Business - 28/06/2021 Confirmed reviews ALL

My stay at Mercure Penrith was brief although comfortable. I only used the hotel to sleep and it served that purpose well.

Dear Andrew S., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Location good as we were attendfing the football

Linda Families - 27/06/2021 Confirmed reviews ALL

Great modern room, quite small though with two beds. Would have given 10/10 if there was a courtesy lift to the club as it was raining, even one of those little golf buggies transport people/the elderly to the club entrance. Otherwise it was a good stay.

Dear Linda Gaye M., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to the courtesy shuttle please let Reception know as Panthers can provide this service but is on request. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Great location excellent room

Pamela C. Couples - 27/06/2021 Confirmed reviews ALL

As there is a COVID out break in Sydney Mercure Penrith sent me an online check which was great so all I had to do was pick up room key when we arrived. We received a great room upgrade which was very much appreciated. Enjoyed our overnight stay.

Dear Pamela C., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Well located

Anonymous Families - 27/06/2021 Confirmed reviews ALL

Great thanks. Only thing was the lift.. seemed like only 1 was working and it was incredibly slow.

Dear Belinda F., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to the elevator unfortunately we did have a problem which has since been repaired, Thank you again for sharing your experience, and I hope we have the opportunity to welcome you back again in the future. Regards, Andrew Hills General Manager

awesome hotel and staff

Anonymous Business - 27/06/2021 Confirmed reviews ALL

i had a lovely time. the staff were so helpful. very clean and neat hotel. i felt safe

Dear Amanda N., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Great staff, very clean rooms and great location

Sarah Business - 26/06/2021 Confirmed reviews ALL

Very impressed with the bathroom Pillows were too soft so lucky I brought my own from home Team were all wearing masks and felt it was a clean hotel given breakout Toilet seat is too high as I am short so that's the only negative

Dear Serena G., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Well located

Shane Families - 26/06/2021 Confirmed reviews ALL

Stayed for footy game

Dear Shane H., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your comments in regards to the music and have followed this up with Panthers. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future. Regards, Andrew Hills General Manager

Very comfortable and clean

Albert H. Couples - 26/06/2021 Confirmed reviews ALL

Relax time staying in the hotel. Very neat and clean room. Very comfortable bed

Dear Albert H., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Robert Business - 26/06/2021 Confirmed reviews ALL

Friendly and helpful as alexis

Dear Robert P., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Bathroom light

Naomi V 16/04/2021 TripAdvisor review

Irritating high pitch noise coming from the bathroom mirror light all night... no sleep for me as I had to leave the light on for the kids. Usually a 10/10 place to stay. Staff didn't seem too phased when I mentioned it on check out

Dear Naomi V, Thank you for taking the time to post a review and share your recent experience. Please accept my apologies for the problem you had with the light fitting I will certainly follow this up with Maintenance to have repaired. I hope this will not deter you from choosing to stay with us again in the future. Regards, Andrew H, GM.

panthers hotel

madgat2021 14/04/2021 TripAdvisor review

all aspects of the stay were excellent in regards to the hotel except On the Saturday night we could hear the loud music from the Panthers club until 3am in the morning and as we had, had a busy day and were really tired this was unacceptable. They said they could not move us due to booked out but feel double glazing would fix the problem.

Dear Madgat2021, Thank you for taking the time to post a review following your stay, Whilst I am pleased to read that you had an enjoyable time, please accept my apologies for the noise from Panthers and I will certainly address this with them. Please let us know also if you are planning further visits as we can also look at allocating a room on the opposite side of the hotel with less interruption. Regards, Andrew H, GM.

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