Hôtel Mercure Brides Les Bains Grand Hotel des Thermes 4 stars

Excellente

Bad reception as we had to wait for 20min before someone showed up. The Room was very bad, wall was crumbling, toilet leaking, shower dirty. Breakfast was good.

Smooth check-in and check-out, a big shout out to Pauline to the excellent welcoming. Good breakfast with a great variety of choices. Nice, clean, and spacious room. We went to a SPA massage and it was great, the rest of the Spa, including the pool, is not that good. Regarding the restaurant, we ate dinner one of the nights and we found it strange that the servings were not correct. I ate a Poke Bowl to start and it looked like a main dish while the risotto looked like a starter, but overall very nice food and service. Overall a really good stay and if back to the corner I'll certainly choose this hotel once again. Tiago T.

Good customer relations and they solved every my enquiry. Good work and impression I booked via Pauline from the reception team.

Our room was comfortable with a lovely view, the shower was fantastic. Staff were friendly and helpful, the breakfast was wonderful. Ceramic cups instead of paper ones in the room would have been good, otherwise we wouldn’t change a thing. Great value for money.

Some employees, e.g. Maria cant speak basic english and put you on hold for many minutes. Please train them

Nice and kind staff... and thats it Restaurant - breakfast - terrible. 4**** hotel serving powdered eggs! Swimming pool facilities at Hotel are charged...

A nice hotel in a great spot for taking the gondola to Meribel (20 mins on the gondola).

Great experience, perfectly located for skiing Room was big, spa was nice.

Ras

Having stayed at this property before we had reasonable expectations as to the quality and standard of the hotel. Regrettably we were disappointed. The room was well appointed, clean and as expected. However the public areas lacked attention to detail, were not cleaned during our stay and appeared neglected . As examples, on arrival our room was not ready and we were offered tea in the lounge while we waited. So far so good, but 24 hours later the debris from our tea had not been cleared. Similar experience in the Bar where glasses and food debris had not been cleared since the previous opening. At breakfast the staff used a trolley to clear the tables while guests were in the room and scraped the food waste into a container on the trolley. Not a practice expected in a 4 star hotel. As a further example of the lack of attention to detail, we were not offered any Accor Club Benefits despite being Silver members and this being shown on registration form.

Very nice atmosphere in this hotel for deep relax. Very good bed and good restaurant. I will come back for more time to enjoy Spa as well. Only they must improve the indication of hotel and parking when you arrive.

very dated from rooms to public areas to restaurant, feels like walking into 1980s beat up place. parking is also very odd, no clear signage. staff ok but no particularly welcoming or enthusiastic particularly for a late evening check in. rooms - and most importantly beds - just cannot get good sleep on those... location is great, but the property is just so very dated...

Bad service at dinner. It took about 30 minutes to get the menu, 45 minutes to get the wine list, 1 hour to get the food and one hour and 15 minutes before drinks. Terrible service and the personnel missing good management.

Friendly staff that demonstrated attention to details and a helpful attitude. The food was of a good standard with a varied, if consistent, menu. Room met our expectations in terms of the facilities, cleanliness and standards of maintenance. Queries and requests were dealt with efficiently and effectively.