Room was excellent. Service in hotel bar did not exist. We ordered 2 glasses of wine and girl instead closed the bar. Bar was about 10 c temperature and colder than being outside. Management unable or unwilling to heat the bar. Weird and exceptionally poor.

We enjoyed definitely the stay-over in this Mercure hotel in Brides-les-Bains. The audience apparently was mainly older guests, probably coming for the wellness center. I came with 2 youngsters for a cycling trip in the alps and hotel was not organized here for all thought the hotel staff did all necessary to accommodate us and facilitate the necessary.

in our summerholidy we spend three nights in this hotel. Overall conclusion is that his hotel needs an update. Although the room was clean and spacious, the staff did not get the airconditioning to work, also the refridurator did not work for the length of the stay. The bathroom has been upgraded, but you could not hang the showerhead on the wall so you had to stand up in the bath to shower and hold the showerhead. Breakfast is good has enough for everybody. The general impression of the hotel is that for the money we payed (200 euro per night for three persons incl breakfast) it is way past its due date. the painting on the doors is damanged throughout the hotel, the carpets shows stains and the windows outside the elevator were dirty. outside the terras te tiles had not been cleaned this season and on the surrounding walls the paiint was getting loose. Again for this money i would not recommend this hotel to anybody.

SATISFAISANTE

After cancelling the Spa I told the hotel I would not need the room (I had not even seen the room at this point). I said I would need to cancel and they would not refund my deposit of 500E as they did not have the authority to do so. I was told the Manager would contact me and I even called yesterday afternoon and she was still not available and has not contacted me as yet. I have instructed my credit card company to take care of this matter and they have issued me temporary credit until we settle. I have been a member of Accor now for several years and do not expect to be ignored as I am being

Second time in this hotel, was OK for one night.

Excellente

Bad reception as we had to wait for 20min before someone showed up. The Room was very bad, wall was crumbling, toilet leaking, shower dirty. Breakfast was good.

Smooth check-in and check-out, a big shout out to Pauline to the excellent welcoming. Good breakfast with a great variety of choices. Nice, clean, and spacious room. We went to a SPA massage and it was great, the rest of the Spa, including the pool, is not that good. Regarding the restaurant, we ate dinner one of the nights and we found it strange that the servings were not correct. I ate a Poke Bowl to start and it looked like a main dish while the risotto looked like a starter, but overall very nice food and service. Overall a really good stay and if back to the corner I'll certainly choose this hotel once again. Tiago T.

Good customer relations and they solved every my enquiry. Good work and impression I booked via Pauline from the reception team.

Having stayed at this property before we had reasonable expectations as to the quality and standard of the hotel. Regrettably we were disappointed. The room was well appointed, clean and as expected. However the public areas lacked attention to detail, were not cleaned during our stay and appeared neglected . As examples, on arrival our room was not ready and we were offered tea in the lounge while we waited. So far so good, but 24 hours later the debris from our tea had not been cleared. Similar experience in the Bar where glasses and food debris had not been cleared since the previous opening. At breakfast the staff used a trolley to clear the tables while guests were in the room and scraped the food waste into a container on the trolley. Not a practice expected in a 4 star hotel. As a further example of the lack of attention to detail, we were not offered any Accor Club Benefits despite being Silver members and this being shown on registration form.

Very nice atmosphere in this hotel for deep relax. Very good bed and good restaurant. I will come back for more time to enjoy Spa as well. Only they must improve the indication of hotel and parking when you arrive.

very dated from rooms to public areas to restaurant, feels like walking into 1980s beat up place. parking is also very odd, no clear signage. staff ok but no particularly welcoming or enthusiastic particularly for a late evening check in. rooms - and most importantly beds - just cannot get good sleep on those... location is great, but the property is just so very dated...

Bad service at dinner. It took about 30 minutes to get the menu, 45 minutes to get the wine list, 1 hour to get the food and one hour and 15 minutes before drinks. Terrible service and the personnel missing good management.

Friendly staff that demonstrated attention to details and a helpful attitude. The food was of a good standard with a varied, if consistent, menu. Room met our expectations in terms of the facilities, cleanliness and standards of maintenance. Queries and requests were dealt with efficiently and effectively.