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Hôtel Mercure Brides Les Bains Grand Hotel des Thermes 4 stars

Customer review rating 4.1/5 2,639 reviews

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Hôtel Mercure Brides Les Bains Grand Hotel des Thermes
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+ 27 Services

Hotel extras

  • Secure, covered, private car park (paying) with electric terminals for Tesla and other models

  • Slimming thermal treatments (package and bespoke) from 1 to 21 days, bookable by telephone

  • Healthy gourmet cuisine. Label diététique (healthy food certification)

  • Cinq Mondes spa with indoor pool, hammam, sauna, hot tub; entry fee, free with a treatment.

  • Giant screen at the bar for sporting evenings

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • LYON ST EXUPERYPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Shoe shine machine
  • Beauty salon
Leisure and activities
  • Swimming pool
  • Thermal Spa (nearby)Paying
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf course 18 holes (nearby)
  • Beach and water sports
  • Other sports activities
  • Skiing
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Hôtel Mercure Brides Les Bains Grand Hotel des Thermes

Parc Thermal
73570 brides les bains
france

Tel: +33479553838

Fax: (+33)4/79552829

Check-in from 16h00

Check out up to 12h00

  • TRANSDEV / LOYET : 

  • By plane

    LYON ST EXUPERY At 167km / 103 miles - Shuttle paying

  • By train

    MOUTIERS TARENTAISE At 6km / 3 miles

GPS :45.452229, 6.56834

Our accommodation(s)

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Views: Hills view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Room with 3 single beds and balcony

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Room with balcony and 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Privilege Room with 1 double bed (twin beds possible), balcony, bathtub and shower

  • Max. number of persons: 2
  • Area: From 39 m² / 420 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine
  • Bathroom products(...)

Deluxe Room with 1 double bed (twin beds possible), balcony, bathtub and shower

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Views: Hills view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Junior Privilege Suite with balcony

  • Max. number of persons: 4
  • Area: From 41 m² / 441 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine
  • Mini bar with free soft drinks(...)
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: French

With a French-style ceiling with exposed wooden beams, this large room is warm and inviting. Traditional specialties in the winter and healthy or gourmet dishes in the summer. Chef Thierry Giannini prepares dishes based entirely on fresh produce.

Lunch

12:00 - 13:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

New bar lounge in an English pub style with custom made chairs and sofas. Wide variety of cocktails, traditional and local specialties. Occasional music shows. Open from 12:00 p.m. to 11:00 p.m.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 116 m²

  • Maximum capacity: 75 people

Find out more

Our guest reviews for
Hôtel Mercure Brides Les Bains Grand Hotel des Thermes

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,639 reviews

tripadvisor

TripAdvisor Rating 3.5/5

481 reviews

Arrived Oct 26 for one week to attend the spa. Upon arrival at the spa was told that the French Government had closed down most of he services and exercise/pool etc. so I was obliged to cancel because one mud bath per day and nothing else to do

Customer review rating 0.5/5

Jane G. Solo - 27/10/2020 Confirmed reviews ALL

After cancelling the Spa I told the hotel I would not need the room (I had not even seen the room at this point). I said I would need to cancel and they would not refund my deposit of 500E as they did not have the authority to do so. I was told the Manager would contact me and I even called yesterday afternoon and she was still not available and has not contacted me as yet. I have instructed my credit card company to take care of this matter and they have issued me temporary credit until we settle. I have been a member of Accor now for several years and do not expect to be ignored as I am being

Dear JANE G., Dear Madam Thank you for choosing the Mercure Brides les Bains Grand Hotel des Thermes for your stay. We learned at the same time as you the closing of the swimming pools of the Grand SPA des Thermes, we were not aware of it. The Grand SPA did not warn us and it was only the next day that we learned by an official note the closure of all the pools. At the Mercure Grand Hotel des Thermes we check all cancellations in great detail, unfortunately you are not the only ones. We have never refused to reimburse you, which we will do promptly. You only left 2 days ago. Sometimes it takes us a month to refund your money. I hope you will understand that the situation is complicated. We regret your bad note which does not reflect at all the stay you did not make, you answered questions you could not answer such as hygiene and cleanliness. etc. We hope to see you again soon in more clement times. Please accept our warmest regards.

Good

Customer review rating 4.0/5

W. Friends - 27/09/2020 Confirmed reviews ALL

Second time in this hotel, was OK for one night.

Customer review rating 4.5/5

Anonymous Business - 14/09/2020 Confirmed reviews ALL

Excellente

Poor

Customer review rating 2.0/5

Vera Couples - 27/08/2020 Confirmed reviews ALL

Bad reception as we had to wait for 20min before someone showed up. The Room was very bad, wall was crumbling, toilet leaking, shower dirty. Breakfast was good.

Dear VERA W., Thank you for taking the time to tell us about your experience at the Mercure Brides-les-Bains - Grand Hôtel des Thermes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very good stay

Customer review rating 4.5/5

Tiago T. Couples - 08/08/2020 Confirmed reviews ALL

Smooth check-in and check-out, a big shout out to Pauline to the excellent welcoming. Good breakfast with a great variety of choices. Nice, clean, and spacious room. We went to a SPA massage and it was great, the rest of the Spa, including the pool, is not that good. Regarding the restaurant, we ate dinner one of the nights and we found it strange that the servings were not correct. I ate a Poke Bowl to start and it looked like a main dish while the risotto looked like a starter, but overall very nice food and service. Overall a really good stay and if back to the corner I'll certainly choose this hotel once again. Tiago T.

Everything was good, the team, room and service

Customer review rating 5.0/5

Julia S. (. Couples - 17/03/2020 Confirmed reviews ALL

Good customer relations and they solved every my enquiry. Good work and impression I booked via Pauline from the reception team.

Wonderful facilities, friendly and helpful staff

Customer review rating 5.0/5

Mu P. Couples - 17/03/2020 Confirmed reviews ALL

Our room was comfortable with a lovely view, the shower was fantastic. Staff were friendly and helpful, the breakfast was wonderful. Ceramic cups instead of paper ones in the room would have been good, otherwise we wouldn’t change a thing. Great value for money.

Customer review rating 3.5/5

Anonymous Solo - 10/03/2020 Confirmed reviews ALL

Some employees, e.g. Maria cant speak basic english and put you on hold for many minutes. Please train them

Customer review rating 1.5/5

J M. Families - 06/03/2020 Confirmed reviews ALL

Nice and kind staff... and thats it Restaurant - breakfast - terrible. 4**** hotel serving powdered eggs! Swimming pool facilities at Hotel are charged...

Nicely located for the gondola to Meribel

Customer review rating 4.0/5

Rhys Families - 05/03/2020 Confirmed reviews ALL

A nice hotel in a great spot for taking the gondola to Meribel (20 mins on the gondola).

Well located for ski!!

Customer review rating 4.5/5

Audrey Couples - 03/03/2020 Confirmed reviews ALL

Great experience, perfectly located for skiing Room was big, spa was nice.

Ras

Customer review rating 3.0/5

Anonymous Couples - 02/03/2020 Confirmed reviews ALL

Ras

Very comfortable place

Customer review rating 5.0/5

Nesimi E. Families - 01/03/2020 Confirmed reviews ALL

Very good

Sick

Customer review rating 0.5/5

Juha-pekka Families - 26/02/2020 Confirmed reviews ALL

Hotel is some serious health issues, where mold or something caused my breathing issues. Only in the Lobby i would able to be without issues.

Dear JUHA-PEKKA K., Dear Sir, Your comment is not fair, You came to reception with your son to tell us that you were sick and that you are going to the hospital then you came to reception asked us, t to call a doctor, i I called emergency doctor department myself, I offered you a hot tea, I came to see you several times. the firefighters came and didn't judge you so sick since you came back, you may have an allergy to the carpet, you asked me to change rooms but I don't have a room without carpet. You left earlier but your non-cancellable and non-refundable reservation annoyed you and you left saying that you will give us a bad comment. I hope you are better this day. Cordially. Sincerely,

good stay

Customer review rating 4.0/5

Jennifer Families - 18/02/2020 Confirmed reviews ALL

We arranged to meet up with family in Meribel for a special birthday but chose to stay in Brides Les Bains. We enjoyed the choice at breakfast and our large room and bed. We spent time in the Spa which we also enjoyed.I felt the dining room was too large and imposing for an evening dinner and would have liked to dine in more intimate surroundings . The food we had at our 1 dinner was good.

Dear JENNIFER MARY D., We very much appreciate your comments regarding your stay at the Mercure Brides-les-Bains - Grand Hôtel des Thermes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The dinning room is very large with high old authentic ceiling. You can have dinner near the fire it's warmer Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

value for money , great starting position to enjoy the potential of 3Valless

Customer review rating 3.5/5

Pedja Couples - 18/02/2020 Confirmed reviews ALL

Clean, tidy, great cuisine! But service, waiters have no experience, like serving wine, how to serve food, when to clean a table, etc., plus they do not know elemental English! Spa staff do not take care of guests' behavior

Dear PREDRAG N., We very much appreciate your comments regarding your stay at the Mercure Brides-les-Bains - Grand Hôtel des Thermes. It is always a pleasure to receive positive feedback. I will share your comments with our team. We immediately passed instructions to the SPA, to have a better welcome with our guest and to the restaurant for their new training fare. We apologize for this inappropriate behavior Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Overall excellent

Customer review rating 5.0/5

Anonymous Solo - 05/02/2020 Confirmed reviews ALL

Perfect location in city center with all shops around and access to Méribel in 22 minutes

Dear FRANCK L., We very much appreciate your comments regarding your stay at the Mercure Brides-les-Bains - Grand Hôtel des Thermes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ok

Customer review rating 3.0/5

Guest Couples - 02/02/2020 Confirmed reviews ALL

Not as good as last year.

Great staff. Nice bedroom. Shared spaces a bit soulless.

Customer review rating 4.0/5

Alex M. Couples - 20/01/2020 Confirmed reviews ALL

I’m a frequent used of Accor hotels. But this time I was staying for pleasure not business. Stay was very pleasant. The staff were attentive and our room was great. Dining room, reception and especially lift and corridors feel soulless and from a bygone era. A bit of modernisation would be welcome here. I have to thank the reception and maintain everything manager who gave exceptional service to me after I got a self induced head injury from packing my rental car. I had already checked out but they were so kind and generous with their time. Thank you.

Not a 4 stars hotel.

Customer review rating 2.0/5

John S. Couples - 09/01/2020 Confirmed reviews ALL

The bathroom wasn't cleaned properly (hair and toothpaste on the floor). We asked the front desk to send someone to clean but nothing was done. The room was smelly (mold? cigarettes?) The staff was nice though but this hotel is definitely understaffed (front-desk also does the bar). Too bad the spa is extra $$.

Dear Loic D., Thank you for taking the time to tell us about your experience at the Mercure Brides-les-Bains - Grand Hôtel des Thermes. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We sincerely apologize for any inconvenience this may cause, a new maid has taken up this post and has not been checked. The Spa costs 12 euros per person, it is free if you do a treatment. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

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