Dear Guest, Thank you for taking the time to share your feedback and for your positive rating. We are pleased to hear that you appreciated our convenient location near the train station. We sincerely apologize for the inconvenience caused by the ongoing road construction and the detour required to reach the hotel. Please note that these construction works are being carried out by the Municipality of Amsterdam and are therefore outside the hotel’s control. We understand that this may cause some inconvenience during your journey, and we truly appreciate your patience and understanding. We hope to have the pleasure of welcoming you back and providing you with an even more convenient experience. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Stefanie, Thank you very much for taking the time to share your feedback and for your excellent 90/100 rating. We are pleased to hear that you had a pleasant stay with us and that you found your room comfortable and clean. It is also wonderful to know that you were satisfied with the service provided by our team and with the overall experience during your stay. We sincerely appreciate your feedback regarding the air conditioning. We understand how important it is to have a comfortable room temperature, particularly during warmer periods, and we are sorry that the air conditioning did not fully meet your expectations. Your comments are valuable to us and will be shared with the relevant team for further attention. Thank you once again for your kind and constructive feedback. We hope to have the pleasure of welcoming you back to Mercure Amsterdam Sloterdijk Station for another enjoyable stay in the future. Kind regards, Ligia Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Mr. C., Thank you for taking the time to share your detailed feedback with us. We are pleased to see that you rated our team and breakfast positively, and we appreciate you highlighting these aspects of your stay. We are sorry, however, that the overall experience did not meet your expectations. We understand from your feedback that the size and comfort of the room, the self-check-in experience, Wi-Fi speed and the value for money were particular areas of disappointment. Regarding the self-check-in, our kiosks are designed to make the arrival process quick and convenient, but our Front Office team is always available to assist guests personally. We are sorry if the arrival experience felt too impersonal. Our team is available 24/7 and would have been happy to discuss your room or any other concerns during your stay. We also take note of your comments regarding the Wi-Fi connection and the room itself. Guest feedback such as yours is important in helping us identify areas where we can improve the experience we provide. We are sorry that we did not meet your expectations on this occasion, and we appreciate you sharing your honest feedback with us. Kind regards, Rister González Esquivel Front Office Manager Mercure Amsterdam Sloterdijk Station

Dear Mathew S., Thank you for sharing your valuable feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the comfort of your room, the quality of breakfast, and the service provided by our staff. We sincerely apologize for the inconvenience caused by the road detours and the lack of lunch and dinner service. Your comments regarding accessibility will be taken into consideration as we strive to improve our guest experience. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Guest, Thank you very much for taking the time to complete our guest survey and share your positive feedback. We are delighted to hear that you had a comfortable stay and were pleased with the cleanliness and comfort of your room. We are especially happy to know that you found our reception team friendly and welcoming. Thank you for specifically mentioning the colleagues working at reception on the evening of 28 September. We will be very happy to share your kind words with the team, as such recognition is greatly appreciated. Thank you once again for your excellent rating and recommendation. We hope to have the pleasure of welcoming you back to Mercure Amsterdam Sloterdijk Station on a future visit. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear guest, Thank you very much for choosing Mercure Amsterdam Sloterdijk Station for your second stay and for taking the time to share your feedback with us. It is a pleasure to know that you continue to appreciate our hotel and find it good value for money. We are especially happy to hear about the positive experience you had with our team and the assistance provided to your mother. I will certainly share your kind words with our colleagues. We are also sorry that you were expecting the same welcome gift you received during your first stay. We truly appreciate your loyalty as an ALL Accor Gold member, and we understand that this gesture made your previous stay particularly memorable. Thank you again for your continued trust and for returning to our hotel. We sincerely hope to have the pleasure of welcoming you and your family again in the future. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Shui C., Thank you for sharing your feedback regarding the road repairs during your stay. We understand that such maintenance can impact our guests' experiences, and we appreciate your suggestion for improved access. Please be assured that your concerns will be taken into consideration as we strive to enhance our services and facilities for future visits. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Kaare S., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the friendliness of our staff and appreciated your room upgrade. We understand that noise can be a concern, and we strive to keep our guests informed about any potential disturbances, including ongoing construction. We hope to welcome you back for another enjoyable visit. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Michael H., Thank you for taking the time to share your positive experience with us. It brings us great joy to know that you found our hotel to be welcoming and comfortable. Our team strives to create an inviting atmosphere for all our guests, and your kind words serve as a wonderful affirmation of their efforts. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Lucia T., Thank you for taking the time to share your positive experience at Mercure Hotel Amsterdam Sloterdijk Station. We are delighted to hear that you enjoyed your business stay and found our rooms to be clean and of a good size. It is also wonderful to know that you appreciated our gym facilities and breakfast offerings. We recognize that our location may not be ideal for guests wishing to be in the heart of Amsterdam; however, we are pleased that our proximity to Sloterdijk station was convenient for your office. Cycling through Westerpark to reach Jordaan is indeed a delightful way to experience the local ambiance. We acknowledge the temporary building works and appreciate your understanding regarding the accessibility challenges they may present. It is gratifying to hear that our staff made a positive impression with their friendliness and helpfulness. Your kind words will certainly be shared with the team. Thank you once again for your feedback, and we look forward to welcoming you back in the future. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Dionna M., Thank you for your positive feedback regarding your recent stay at Mercure Hotel Amsterdam Sloterdijk Station. We are pleased to hear that our location and transport links enhanced your experience, and that you enjoyed the breakfast area with its view. Our team takes great pride in providing attentive service, and your kind words will surely motivate them. We look forward to welcoming you back on your next visit. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Elisabeth, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our prime location, beautiful accommodations, and the quality of our breakfast offerings. It is also wonderful to know that our staff made a positive impression with their service. We strive to maintain a comfortable and serene environment for our guests, and we are pleased that the soundproofing met your expectations despite the ongoing road works. We appreciate your feedback and hope to welcome you back in the future. Kind regards, Reservations Department Mercure Amsterdam Sloterdijk

Dear Carlos S. A., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience caused by the construction site nearby. We recognize that this situation may have disrupted your experience, especially given your circumstances. Please be assured that we strive to provide accurate information to our guests prior to their arrival, and we regret that we fell short in this instance. We appreciate your comments on the room's cleanliness and comfort. It is pleasing to know that you found the room spacious and the air conditioning effective. However, we acknowledge your concerns regarding the window shades and the limited TV channels. Your input is valuable, and we will take it into consideration as we continually seek to improve our offerings. Additionally, we will review the communication regarding the Wi-Fi accessibility to enhance guest convenience. Thank you once again for your feedback. We hope to welcome you back in the future under improved circumstances. Kind regards, Reservations Department Mercure Amsterdam Sloterdijk

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you found our team cooperative, polite, and helpful. We truly appreciate your kind words regarding their service. We are sorry to hear about the issue you experienced with the blinds in your room. We have checked our records and, unfortunately, we could not find any request or report regarding the blinds during your stay. Had our Front Office team been made aware of the issue, we would have been happy to assist and look for a suitable solution while you were with us. We will nevertheless share your feedback with our maintenance team for further attention. Regarding the room size, our room categories and their dimensions are indicated in the booking information, as room sizes can vary depending on the category selected. We are sorry if the room did not meet your expectations in this regard. We also appreciate your comments regarding the prices in our ground-floor shop. The shop is provided as a convenience for our guests, and we understand that pricing is an important consideration. Thank you again for your constructive feedback. We value your comments and hope to have the opportunity to provide you with a more comfortable experience on a future stay. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your excellent rating and for sharing your positive feedback with us. We are delighted to hear that you appreciated our convenient location and found your room clean and comfortable. It is wonderful to know that our location also provided a convenient base for sightseeing and exploring Amsterdam. Thank you for your kind recommendation. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Mercure Amsterdam Sloterdijk Station in the future. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Mr. Bartrop, Thank you for sharing your concerns regarding your recent stay with us. I sincerely apologize that your room allocation did not meet your preferences for a quieter location. We strive to accommodate our guests' requests whenever possible, and I regret that we were unable to fulfill yours on this occasion. Your feedback is invaluable, and we will take it into consideration as we continue to improve our services. Kind regards, The Mercure Amsterdam Sloterdijk Station Team