香港柏宁铂尔曼酒店

客户意见评级 (ALL 评级) 4.3/5 14,854 评论

安心悦界(ALLSAFE)认可酒店

+ 30 服务

酒店其他优惠

  • 免费无线网络,并可使用带移动 4G 数据服务且可拨打本地电话的手机

  • 酒店自 2015 加入铂尔曼品牌,及后重新装修和全面升级

  • 崭新设计及装修的行政客房包括免费早餐及一系列专享优惠及礼遇

  • 可於天台酒吧欣赏维多利亚港和维多利亚公园的全景

  • 位于市中心,距离最近的地铁站和巴士站 2 分钟路程

酒店位置

香港柏宁铂尔曼酒店

铜锣湾告士打道310号
铜锣湾
 香港
中国香港特别行政区

传真: (+852)25767853

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • CITY FLYER:  A11 维多利亚公园

  • MTR:  港岛线 铜锣湾站

  • 乘飞机

    香港国际机场 达到 40公里 / 24.85 英里

GPS:22.281154, 114.186267

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室

我们的客房

您的会议和活动

我们的会议室

  • 会议室数量:22

  • 最大面积:603 平方米

  • 最大容量:400 个人

  • 最大宴会容量:240 个人

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香港柏宁铂尔曼酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级 4.3/5

14,854 评论

TripAdvisor 评级 4.5/5

2,856 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

一般

客户意见评级 2.5/5

匿名 单人住宿 - 14/01/2022 所有已确认评论

浴室水平不足,花灑頭像家用般的,而且是塑膠材質,以酒店品牌是不合格

住宿愉快,愉快假期

客户意见评级 4.5/5

Alice L. 情侣住宿 - 14/01/2022 所有已确认评论

很方便,附近有多地方可以行。房間很舒適,很美的海景。

住宿環境不佳

客户意见评级 1.5/5

F. Y. P. 情侣住宿 - 14/01/2022 所有已确认评论

這次房型環境不理想, 房內不清潔,而且本次預訂經klook 預訂 包含一枝紅酒 但經過一整晚都沒有送上 希望貴酒店可以在下次作出妥善安排

Professional service standard

客户意见评级 5.0/5

Chung 家庭住宿 - 14/01/2022 所有已确认评论

今次係我本人第二次入住你地酒店,只係今次係為左慶祝父母結婚週年紀念,我地都好enjoy呢兩日嘅安排。多謝playt餐廳各位員工嘅接待;多謝前台各位員工高質素嘅服務態度,特別係Sunny,多謝佢喺入住期間不嫌其煩地幫我地安排同處理各種突發情況,父母都好感謝佢。

十分滿意住宿

客户意见评级 4.5/5

Mela H. 情侣住宿 - 14/01/2022 所有已确认评论

得到貴酒店上下職員殷勤接代, 令我們度過一個愉快難忘的staycation. 因為房間多付$550 就可以享受下午茶,雞尾酒和早餐十分超值.尤其是行政酒廊的Jack、Kit、Roger、H 等等⋯所有員工都十分友善和熱情令我們十分滿意代疫情穏定後一定再來入住

地點便利, 服務反應快

客户意见评级 3.5/5

Paul C. 家庭住宿 - 13/01/2022 所有已确认评论

整體住宿不錯,只是房間是木地板感覺清潔不足.

位置便利,員工有禮

客户意见评级 4.0/5

Andrew 情侣住宿 - 12/01/2022 所有已确认评论

這次是為慶祝生日入住,大致體驗非常滿意,唯一掃興之處晚間自助餐後,兩人晚上出現腹部不適肚瀉情況出現

地點便利,職員十分友善,住宿愉快

客户意见评级 4.0/5

Vk H. 朋友住宿 - 12/01/2022 所有已确认评论

其實同朋友已經第二次入住,地點便利,而且職員十分友善。今次package有選擇cocktail同自助晚餐,非常滿意,會推薦其他朋友入住。

很滿意

客户意见评级 4.5/5

匿名 情侣住宿 - 12/01/2022 所有已确认评论

服務態度好 環境乾淨

地點方便

客户意见评级 3.5/5

匿名 情侣住宿 - 12/01/2022 所有已确认评论

近地鐵站同商場,附近都多食肆選擇,但係洗手間清潔上可以加以改善,浴缸有積同埋無補充沐浴露洗頭水

地理位置很方便

客户意见评级 4.0/5

Tyao 情侣住宿 - 12/01/2022 所有已确认评论

今次是第二年除夕再入住, 雖check in時人流非常多, 但所有員工都很專業, 令等候時間大大縮短. 房間方面, 電視能夠使用電話或平板投射, 很方便. 希望能推出較多的新裝修樓層優惠~! 有興趣試試.

位置好

客户意见评级 4.0/5

匿名 情侣住宿 - 12/01/2022 所有已确认评论

整體滿意

沒有服務質素的酒店體驗

客户意见评级 1.0/5

Carmen 家庭住宿 - 12/01/2022 所有已确认评论

一早email聯絡客服,希望慶祝結婚11周年有些安排,結果check in時要求我先生加$550+10%入住更好的房間,我先生不願意加錢,入房後,景觀全部是望樓,很壓迫感,很不高興,感覺是因為不肯加錢造成。造2年, 住過超過15間本地酒店,未試過祝結婚周年, 就算不是什麼靚景,也不會得到這樣的景觀,跟本是沒有heart. 中午Ebb & A Flow午餐, 全部員工都十分有禮貌,食物全部很淡, 不好吃. 在電話中,要求服務員取些茶包,接電話和拿東西來的人都很沒禮貌, 沒笑容。不會再住。

尊敬的Carmen: 感謝您為我們的服務給予點評。對於您是次入住的不愉快經驗,本酒店感到十分抱歉。我們雖然致力於為顧客提供最好的住宿體驗,但很顯然我們的服務水平仍然存在缺失。我們將不斷改善我們的服務及並希望在不久的將來有機會為您奉上更好的住宿體驗。 客戶服務經理 敬上

環境不錯,舒適,乾淨

客户意见评级 4.0/5

王. 家庭住宿 - 12/01/2022 所有已确认评论

房間乾淨舒適,所須日常用品齊全,床寬躺,有餐桌唔方便,只欠浴缸,否則更完美

前台顧客服務員態度良好

客户意见评级 2.0/5

Pinky N. 家庭住宿 - 12/01/2022 所有已确认评论

一去到check-in,等咗三個半鐘頭。 明明klook升級了房間,但頭一晚完全唔似係升級了。之後再向服務員反映,第二晚終於換返一間升級了嘅房間。 明明klook話有60分鐘遊戲房間,住咗兩晚,一日都book唔到遊戲房。

尊敬的Ms N.: 感謝您為我們的服務給予點評。對於您是次入住的不愉快經驗,本酒店感到十分抱歉。我們非常重視客人的意見,您所提到的對我們改進客人的滿意度有非常重要的幫助。我們將不斷改善我們的服務和設施並希望在不久的將來有機會為您奉上更好的服務。 客戶服務經理 敬上

Wonderful Service

Tripadvisor 评级 5.0/5

heiditang3 01/12/2021 经 TripAdvisor 认证的评论

This is my third stay in the past two months. The rooms are clean and the location is convenient. Most importantly, the service is wonderful which make us staying here again and again. The Loyalty Service Team tried their best to make our stay unique, pleasant and memorable. They surprised me by decorating my room with lots of balloons as they knew that I was celebrating my wedding anniversary with my husband. Special credit to Angus & Cindy. Angus helped us through the whole trip, no matter in the reception counter, executive lounge or PLAYT, he served us sincerely and we really appreciated it. Cindy helped us with the check-in and check-out, she is cheerful and caring. They both helped us to comfort our impatient son. And my son keeps remembering them after the trip. The trip is so impressive that we are looking forward to coming back again.

Dear Heidi, Thank you for your lovely review and we are thrilled to read that you had such an amazing experience with us. It is also wonderful to know that our team looked after you well and we have especially passed on your compliments to Angus and Cindy. At Pullman, we always strive to go above and beyond and truly look forward to having you and your family back to our home again in the near future. Sincerely, Luc Bollen General Manager

Great Staycation

Tripadvisor 评级 5.0/5

LadiesmanWRX 06/08/2021 经 TripAdvisor 认证的评论

While the border is still closed, I spent my last weekend here. As usual, I chose my favourite Premium Deluxe Room package as I enjoy very much the HKD1,000 dining credit as well as the executive lounge. I wrote a review earlier this year (or later last year, can't remember exactly) showing my disappointment regarding the closure of the lounge, and now it's open again, which explains why I'm back. One thing to mention is, the lounge staff is wonderful, namely Roger, June and Carol if I remember their names correctly. Also, as a smoker, I come down to the front door often and the doorman Sony impresses me a lot, with his funniness, passion and politeness. So, in general, I do recommend Pullman if you wish to have a nice stay.

Dear Alan, Thank you for staying with us once again. It is encouraging to receive such great compliments. Your high recommendation will definitely motivate us to continuously strive for excellence. The Pullman team looks forward to your continued support in the future. Sincerely, Luc Bollen General Manager

I'm back again!

Tripadvisor 评级 5.0/5

MKP539 Couples - 16/04/2021 经 TripAdvisor 认证的评论

My last stay was 3 months ago, which’s for my husband’s birthday. I’m back again for my birthday... you’re the Birthday Hotel of this year....XD We are impressed for the renovated room with updated technologies, built-in button of Bluetooth for my own music devices. Airplay on TV is a NEW NORMAL! Dining at Skye to enjoy a great meal and view. Staffs at the Edd+ were helpful. BTW Playt served decent Earl Grey tea rather than Ebb+ or Skye. Last but not least, the loyalty service offer Cindy is my favorite lady, she is extremely friendly and understanding. Front office Annie and the team also helped a lot. ;)

Dear MK Phairatphiboon, Thank you for taking the time to share your impressions following your recent stay with us. We are thrilled to read that we were able to make your stay memorable on this special occasion. We appreciate your great feedback and look forward to the opportunity to sparkle you again in the near future. Sincerely, Luc Bollen General Manager

Good Service

Tripadvisor 评级 4.0/5

tobytobyto 08/04/2021 经 TripAdvisor 认证的评论

All staff are very good and helpful. The room is quite big but the view is not good. I am very surprise that the television have airplay (iphone can share screen to TV) but it have some defective pixel.

Dear tobytobyto, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We valued your feedback greatly for us to constantly monitor and assessing our quality of services and facilities to enhance guests' future experience. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely, Luc Bollen General Manager

hotel good

Tripadvisor 评级 4.0/5

ccln24 06/04/2021 经 TripAdvisor 认证的评论

hotel location is good located at Causeway Bay, many department stores near the hotel, and many restaurants also need the hotel, also have so many options for the good outside the hotel, over all the hotel services are good, no need spend so many time to do the check in and check out, but room cleanliness is not so good

Dear ccln24, Thank you for taking the time to share your feedback with us. We are glad that you enjoyed your stay, and in particular our services and convenient location. Rest assured your comments on accommodation will be shared with respective Department Head to make the improvement. We look forward to welcoming you again in the near future. Sincerely, Luc Bollen General Manager

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