整體住宿不錯,只是房間是木地板感覺清潔不足.

這次是為慶祝生日入住，大致體驗非常滿意，唯一掃興之處晚間自助餐後，兩人晚上出現腹部不適肚瀉情況出現

其實同朋友已經第二次入住，地點便利，而且職員十分友善。今次package有選擇cocktail同自助晚餐，非常滿意，會推薦其他朋友入住。

服務態度好 環境乾淨

近地鐵站同商場，附近都多食肆選擇，但係洗手間清潔上可以加以改善，浴缸有積同埋無補充沐浴露洗頭水

今次是第二年除夕再入住, 雖check in時人流非常多, 但所有員工都很專業, 令等候時間大大縮短. 房間方面, 電視能夠使用電話或平板投射, 很方便. 希望能推出較多的新裝修樓層優惠~! 有興趣試試.

整體滿意

一早email聯絡客服，希望慶祝結婚11周年有些安排，結果check in時要求我先生加$550+10%入住更好的房間，我先生不願意加錢，入房後，景觀全部是望樓，很壓迫感，很不高興，感覺是因為不肯加錢造成。造2年, 住過超過15間本地酒店，未試過祝結婚周年, 就算不是什麼靚景，也不會得到這樣的景觀，跟本是沒有heart. 中午Ebb & A Flow午餐, 全部員工都十分有禮貌，食物全部很淡, 不好吃. 在電話中，要求服務員取些茶包，接電話和拿東西來的人都很沒禮貌, 沒笑容。不會再住。

房間乾淨舒適，所須日常用品齊全，床寬躺，有餐桌唔方便，只欠浴缸，否則更完美

一去到check-in，等咗三個半鐘頭。 明明klook升級了房間，但頭一晚完全唔似係升級了。之後再向服務員反映，第二晚終於換返一間升級了嘅房間。 明明klook話有60分鐘遊戲房間，住咗兩晚，一日都book唔到遊戲房。

This is my third stay in the past two months. The rooms are clean and the location is convenient. Most importantly, the service is wonderful which make us staying here again and again. The Loyalty Service Team tried their best to make our stay unique, pleasant and memorable. They surprised me by decorating my room with lots of balloons as they knew that I was celebrating my wedding anniversary with my husband. Special credit to Angus & Cindy. Angus helped us through the whole trip, no matter in the reception counter, executive lounge or PLAYT, he served us sincerely and we really appreciated it. Cindy helped us with the check-in and check-out, she is cheerful and caring. They both helped us to comfort our impatient son. And my son keeps remembering them after the trip. The trip is so impressive that we are looking forward to coming back again.

While the border is still closed, I spent my last weekend here. As usual, I chose my favourite Premium Deluxe Room package as I enjoy very much the HKD1,000 dining credit as well as the executive lounge. I wrote a review earlier this year (or later last year, can't remember exactly) showing my disappointment regarding the closure of the lounge, and now it's open again, which explains why I'm back. One thing to mention is, the lounge staff is wonderful, namely Roger, June and Carol if I remember their names correctly. Also, as a smoker, I come down to the front door often and the doorman Sony impresses me a lot, with his funniness, passion and politeness. So, in general, I do recommend Pullman if you wish to have a nice stay.

My last stay was 3 months ago, which’s for my husband’s birthday. I’m back again for my birthday... you’re the Birthday Hotel of this year....XD We are impressed for the renovated room with updated technologies, built-in button of Bluetooth for my own music devices. Airplay on TV is a NEW NORMAL! Dining at Skye to enjoy a great meal and view. Staffs at the Edd+ were helpful. BTW Playt served decent Earl Grey tea rather than Ebb+ or Skye. Last but not least, the loyalty service offer Cindy is my favorite lady, she is extremely friendly and understanding. Front office Annie and the team also helped a lot. ;)

All staff are very good and helpful. The room is quite big but the view is not good. I am very surprise that the television have airplay (iphone can share screen to TV) but it have some defective pixel.

hotel location is good located at Causeway Bay, many department stores near the hotel, and many restaurants also need the hotel, also have so many options for the good outside the hotel, over all the hotel services are good, no need spend so many time to do the check in and check out, but room cleanliness is not so good