The Park Lane Hong Kong - A Pullman Hotel

Customer review rating (ALL Rating) 4.3/5 4,019 reviews

The Park Lane Hong Kong - A Pullman Hotel - Image 1
The Park Lane Hong Kong - A Pullman Hotel - Image 2
The Park Lane Hong Kong - A Pullman Hotel - Image 3
The Park Lane Hong Kong - A Pullman Hotel - Image 4


ALLSAFE approved hotel

Hotel extras

  • Free WIFI

  • Rebranded in 2015, undergoing refurbishment and upgrade since then.

  • New Executive Rooms and Lounge with free breakfast and discounts

  • Rooftop bar with panoramic view of Victoria Harbour and Park

  • In city centre, 2-minutes from closest metro and bus stops

Our accommodation(s)

Hotel location

The Park Lane Hong Kong - A Pullman Hotel

310 Gloucester Road, Causeway Bay
Hong Kong SAR, China

GPS:22.281154, 114.186267

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,019 reviews

TripAdvisor Rating  4.5/5  3,170 reviews

Certificate of excellence 2023

Very good location.

Customer review rating 4.0/5

Sally Business - Confirmed reviews ALL

Good hospitality of their service. 30% off the nice buffet. Very convenient location access to shopping, eating and subway.

Well appointed hotel with impeccable service

TripAdvisor rating 5.0/5

Diviva TripAdvisor review

The service at The Park Lane Hong Kong is generally good, with every staff member striving to make their guests feel welcome. Some left a deep impression with their hospitable personality. Kitty was our first point of contact with the hotel. I emailed the hotel in advance to arrange a birthday cake for my friend, whose birthday fell during our stay at the hotel. Kitty responded promptly to my email and helped me arrange a birthday surprise. My friend was pleasantly surprised with the birthday amenities and the hotel's decor in the suite. We met June at the Executive Lounge, which left us with the deepest impression. She would always welcome us with the warmest greeting every time we saw her in the lounge. She would ask how our day was and was generous in recommending places or restaurants where we could visit. June's excellent local knowledge allowed her to immediately recommend where we could get the food we sought and how to maximise our time in Hong Kong. Jonathan warmly welcomed us to the hotel during check-in. He was expeditious in processing our check-in and was very detailed in briefing us where to get breakfast, the timing for breakfast, and the Executive Lounge's operating hours. Even the housekeeping staff made us feel welcome. We made small talk with one of the staff members as we checked into our rooms. Despite being busy and having a tight schedule, the cheerful housekeeping staff welcomed us to the hotel. These unsung heroes will always warmly greet us whenever we bump into them along the corridor. The Park Lane Hong Kong offers several room types. However, the Park Lane Suite is the hotel's only suite room. The spacious 66m2 Park Lane Suite offered us tons of space. The suite comes fitted with a powder room in the entryway area next to the entrance to the Park Lane Suite. The powder room is spacious and has one toilet and a sink. The living room occupies much space in the Park Lane Suite. The contemporary living room is spacious, with the right amount of furniture. A brown leather three-seater couch sits by another feature wall in the living room, identical to that in the entryway. On both sides of the couch are two stone-top tables, which are placed in a spot that does not obstruct the usable space in the living room. Another single-seat 360° swivel beige colour armchair rests at the side of the couch near the entryway of the suite. Sitting in the centre of the couch and the armchair is a two-tiered glass-top coffee table thoughtfully stocked with snacks and welcome amenities. A 40″ flat-screen TV is mounted onto another wooden feature wall, providing numerous entertainment options. Despite various local and international channels on TV, I find more local channels than international ones. The Park Lane Hong Kong furnished a large TV console underneath the TV. A two-tiered glass-top work desk is next to the entryway, right by the window. The Park Lane Hong Kong furnished a very comfortable work chair, with its body wrapping design giving guests excellent back support. The mini bar is found in a standalone cabinet by the wall of the powder room. A Nespresso Machine and a filtered water machine, alongside some cups and glasses, occupy the top shelf of the mini bar cabinet. I was not too fond of the filtered water machine as we often had to top up the small-capacity water tank. A sizeable drawer-styled in-room safe is fitted at the centre level of the cabinet, and the mini fridge was found on the lowest level of the mini bar cabinet. Right next to the mini bar cabinet is another wardrobe I thought had a tad weird placement. Placing a wardrobe in the suite's living room was inconvenient for guests to access their clothing. A solid wooden sliding door separates the bedroom from the living room. The bedroom's centrepiece is the king bed resting flush to the bedroom wall. The king bed is a great size, and the firm mattress gave us great sleep quality. However, I find the pillows a tad too soft for my liking. The hotel has a limited pillow menu, but the options did not include any pillows firm enough to my liking. The two sizeable bedside tables on either side of the king bed, with their large drawers, afforded us lots of space to place and charge our lifestyle devices with the power outlets strategically fitted at these tables. There was another single-seater armchair that came with an ottoman placed between the bed and the window. The bedroom in the Park Lane Suite also has a 40″ flat-screen TV mounted to a feature wall. The oversized light brown TV console placed below the TV gave us additional options to stow our items. I thought the wardrobe in the Park Lane Suite, accessed from the bedroom and the bathroom, was a tad small. It only gave sufficient space for one of us to hang our four days' worth of clothing. We found a two-tiered drawer in the wardrobe, giving us space to put away smaller clothing items. The bathroom is functional and aesthetically pleasing, with a distinct wet and dry area. The dry area is fitted with dual sinks on a long countertop that spreads across the entire bathroom depth, giving us tons of space to place our facial products. The bathroom lacks hooks for us to hang our clothes. Glass panels separate the wet area with a sliding glass door to increase the spaciousness in the bathroom. The wet area houses both the walk-in shower and a large bathtub, which I thought was a very good design. The bathtub in the suite was of a great size, with running LED lighting. The hotel fitted the wet area with a rain shower and a regular shower head with excellent water pressure. The toilet cubicle is tucked in the corner furthest away from the entrance to the bathroom, next to the wet area of the bathroom.

Simply Perfect

TripAdvisor rating 5.0/5

Randomshotz TripAdvisor review

My family of 3 and I stayed at the hotel last week and were glad we'd chosen the Park Lane: 1) They managed to accomodate all 4 of us in one room, and while the room size was by no means huge, it was more than adequate. We were also glad we chose the room facing Victoria Park (at a premium price) as the views of the greenery were refreshing especially in the mornings. 2) The location couldn't be better - right smack in Causeway Bay with the train station a stone's throw away. Other amenities include a 24-hr supermarket (Wellcome), 24 hour Don Don Donki, eateries across the street at Windsor shopping centre amongst others. 3) All the staff at the hotel we encountered were couteous and most helpful. Special callout to Alfred who assisted us on several occasions with planning for our sightseeing trips, as well as Maven who helped us with our check-out. I'll most certainly be back here the next time I'm in HK.

Good stay

Customer review rating 5.0/5

Jenni S. Families - Confirmed reviews ALL

as always everyone was accommodating and friendly.

Exceptional Service

Customer review rating 4.5/5

Diann M. Couples - Confirmed reviews ALL

Fantastic hotel friendly staff who tried to help you in anyway they could always with a smile.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,386 reviews 9.8/10 Location
  • 2,852 reviews 7.1/10 Room
  • 3,005 reviews 8.2/10 Service
  • 30 reviews 7.4/10 WiFi
  • 960 reviews 6.6/10 Amenities
  • 944 reviews 7.9/10 Cleanliness
  • 441 reviews 6.4/10 Value
  • 437 reviews 6.8/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Hong Kong