The Park Lane Hong Kong - A Pullman Hotel

Customer review rating (ALL Rating) 4.3/5 14,499 reviews

ALLSAFE approved hotel

The Park Lane Hong Kong - A Pullman Hotel
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+ 30 Services

Hotel extras

  • Free WIFI

  • Rebranded in 2015, undergoing refurbishment and upgrade since then.

  • New Executive Rooms and Lounge with free breakfast and discounts

  • Rooftop bar with panoramic view of Victoria Harbour and Park

  • In city centre, 2-minutes from closest metro and bus stops

Hotel location

The Park Lane Hong Kong - A Pullman Hotel

310 Gloucester Road
Causeway Bay
 hong kong
hong kong sar, china

Tel: +85222938888

Fax: (+852)25767853

Check-in from 14h00

Check out up to 12h00

  • CITY FLYER :  A11 VICTORIA PARK

  • MTR :  ISLAND LINE CAUSEWAY BAY

  • By plane

    HONG KONG INTL At 40km / 24.85 miles

GPS :22.281154, 114.186267

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • One Bar
  • BBQ / Picnic Area
    • BBQ / Picnic Area
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 12 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 818 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 30 connecting rooms
    • No non-smoking room
    • 28 floors
  • Languages spoken at the hotel
    • Japanese
    • Korean
    • French
    • Chinese Mandarin
    • English
  • Lounge
    • Waiting area or lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Limousine
    • Limousine
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Wilson Parking Additional charge
    • Near the property
Well-being
  • Fitness Centre
    • On site
    • Massage
    • Sauna room
Boutiques/shopping
  • Shopping mall
  • Hairdresser/barber
  • Clothing store
Family
  • Equipements for children
    • Stroller available
    • Bottle Warmer

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 603

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
The Park Lane Hong Kong - A Pullman Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

14,499 reviews

TripAdvisor Rating 4.5/5

2,821 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Comfort environment

Customer review rating 4.0/5

Vince N. Couples - 25/11/2021 Confirmed reviews ALL

Very Nice. Thank you for the red wine and macron.

Awesome Services & views

Customer review rating 4.0/5

Gibson Couples - 25/11/2021 Confirmed reviews ALL

The overall services especially the receptionist during check in demonstrates how well-training is. Given it is a celebration of birthday, the staff has greated sincerey and hotel has provided small pack or marcaroon & simole balloon decorations. However, this little offer has showcased how detail-minded the hotel is. In addition, the rooms & clean and neat, with awesome views of victoria harbour and park. Just not satisified with the morning buffet, the variety is less and not delicuous. mostly are cold and not refilled promptly, even it is heard to be a renowned restaurant.

Good staff but room facilities are old

Customer review rating 3.5/5

Ken C. Friends - 24/11/2021 Confirmed reviews ALL

The room facilities are a bot old and not very good maintained. Services were great, staff always with smile and helpful.

clean room and good location

Customer review rating 4.0/5

Richie P. Couples - 23/11/2021 Confirmed reviews ALL

Can’t complain except for the part where the 20% discount on Food and Beverage from hotels.com (Gold member) was ambiguous as the staff had been mistaken as to what was on discount and what wasn’t.

well located

Customer review rating 2.5/5

Anonymous Families - 23/11/2021 Confirmed reviews ALL

the room is old

Customer review rating 4.0/5

Fanny M. Families - 23/11/2021 Confirmed reviews ALL

Nice room and location. Very good package deal. F and B can be better.

Great experience, the rooms are ready in arrival, and surprise that there is a bday decoration for my mum.

Customer review rating 4.0/5

Yw Families - 22/11/2021 Confirmed reviews ALL

Playroom is fine but private. Room is comfortable and clean. Staff are nice and helpful. Smooth check in and out.

Nothing Special

Customer review rating 3.5/5

Carmen M. Friends - 22/11/2021 Confirmed reviews ALL

Room was clean but quite old and small. Bed was comfortable. I would expect something special during a staycation.

Nice room & service but insufficient follow-up & poor Ebb dinner

Customer review rating 3.5/5

C. Couples - 22/11/2021 Confirmed reviews ALL

I booked the celebration package for my girlfriend's birthday and also for proposal. Overall, the room was good with a harbour view and a nice bathtub. The cooking class was enjoyable with great dishes and tea sets. Food of the 2nd day breakfast was excellent However the Ebb dinner at G/F was disappointing. The seafood was so dull and totally not seasoned that we will not recommend it to our friends. Also, we asked the staff to send back the recipe of the cooking class twice, but still no response afterwards.

Good stay

Customer review rating 4.0/5

Kathy L. Families - 20/11/2021 Confirmed reviews ALL

It was a very good experience for a family stay, especially the kids had fun.

Good

Customer review rating 4.5/5

Patty Couples - 20/11/2021 Confirmed reviews ALL

Better than expected

Wonderful Anniversary Staycation

Customer review rating 4.0/5

Sy L. Couples - 20/11/2021 Confirmed reviews ALL

Thank you for your kind arrangement and upgrade us for a nice Staycation :) and nice macaron provided by your side ! Wonderful!

Dear SY L., Thank you for the positive review of our hotel! We are glad that you enjoyed your recent staycation with us. We will continuously monitor our quality of services and facilities to strive for excellence. Happy Anniversary once again and we look forward to welcoming you both back again in the near future. Sincerely, Guest Experience Manager

Excellent experience

Customer review rating 4.5/5

Jolie Families - 19/11/2021 Confirmed reviews ALL

This is my first time staying at Park Lane and it made me feel great! I went with my family and my package including lunch and breakfast buffet. Restaurants there are nice with good service. I picked the one-hour massage chair plan and it made us relaxed. Moreover, the room was clean and tidy with an amazing Victoria Park view! Hotel located in the heart of Causeway Bay which is so convenient to explore good restaurants and go shopping. Overall, we spent an unforgettable time there.

Was good until the breakfast

Customer review rating 3.5/5

Anonymous Friends - 19/11/2021 Confirmed reviews ALL

The staff who was cooking eggs was so rude.

Really enjoyable stay.

Customer review rating 5.0/5

Micco Couples - 17/11/2021 Confirmed reviews ALL

Received a hand written card from front desk and decorated room for celebrating my anniversary with my girl friend is really heartwarming. The room is clean and enjoyable and the staff service are remarkable and helpful. Will definitely back to stay in the future.

Good Stay

Customer review rating 4.5/5

Tony Families - 17/11/2021 Confirmed reviews ALL

Nice Staff, we enjoyed the stay

Great Staycation

TripAdvisor rating 5.0/5

LadiesmanWRX 06/08/2021 TripAdvisor review

While the border is still closed, I spent my last weekend here. As usual, I chose my favourite Premium Deluxe Room package as I enjoy very much the HKD1,000 dining credit as well as the executive lounge. I wrote a review earlier this year (or later last year, can't remember exactly) showing my disappointment regarding the closure of the lounge, and now it's open again, which explains why I'm back. One thing to mention is, the lounge staff is wonderful, namely Roger, June and Carol if I remember their names correctly. Also, as a smoker, I come down to the front door often and the doorman Sony impresses me a lot, with his funniness, passion and politeness. So, in general, I do recommend Pullman if you wish to have a nice stay.

Dear Alan, Thank you for staying with us once again. It is encouraging to receive such great compliments. Your high recommendation will definitely motivate us to continuously strive for excellence. The Pullman team looks forward to your continued support in the future. Sincerely, Luc Bollen General Manager

I'm back again!

TripAdvisor rating 5.0/5

MKP539 Couples - 16/04/2021 TripAdvisor review

My last stay was 3 months ago, which’s for my husband’s birthday. I’m back again for my birthday... you’re the Birthday Hotel of this year....XD We are impressed for the renovated room with updated technologies, built-in button of Bluetooth for my own music devices. Airplay on TV is a NEW NORMAL! Dining at Skye to enjoy a great meal and view. Staffs at the Edd+ were helpful. BTW Playt served decent Earl Grey tea rather than Ebb+ or Skye. Last but not least, the loyalty service offer Cindy is my favorite lady, she is extremely friendly and understanding. Front office Annie and the team also helped a lot. ;)

Dear MK Phairatphiboon, Thank you for taking the time to share your impressions following your recent stay with us. We are thrilled to read that we were able to make your stay memorable on this special occasion. We appreciate your great feedback and look forward to the opportunity to sparkle you again in the near future. Sincerely, Luc Bollen General Manager

Good Service

TripAdvisor rating 4.0/5

tobytobyto 08/04/2021 TripAdvisor review

All staff are very good and helpful. The room is quite big but the view is not good. I am very surprise that the television have airplay (iphone can share screen to TV) but it have some defective pixel.

Dear tobytobyto, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We valued your feedback greatly for us to constantly monitor and assessing our quality of services and facilities to enhance guests' future experience. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely, Luc Bollen General Manager

hotel good

TripAdvisor rating 4.0/5

ccln24 06/04/2021 TripAdvisor review

hotel location is good located at Causeway Bay, many department stores near the hotel, and many restaurants also need the hotel, also have so many options for the good outside the hotel, over all the hotel services are good, no need spend so many time to do the check in and check out, but room cleanliness is not so good

Dear ccln24, Thank you for taking the time to share your feedback with us. We are glad that you enjoyed your stay, and in particular our services and convenient location. Rest assured your comments on accommodation will be shared with respective Department Head to make the improvement. We look forward to welcoming you again in the near future. Sincerely, Luc Bollen General Manager

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