Mercure Luxor Karnak 5 stars

Customer review rating 4.3/5 614 reviews
Mercure Luxor Karnak
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+ 25 Services
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Hotel extras

  • Free WIFI

  • Outdoor swimming pool

  • Rooms with private terraces

  • Tennis and squash courts

  • Bar with live music

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Bicycles rental
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Luxor Karnak

El Zinia Gebly Street

luxor
egypt

Tel: +20952378025

Fax: (+20)95/2378027

Contact email

Check-in from 12h00

Check out up to 12h00

  • LUXOR BUS STATION :  

  • By plane

    LUXOR INT AIRPORT At 18km / 11.18 miles

  • By train

    LXR RAILWAY STATION At 7km / 4.35 miles

GPS :25.740725, 32.665542

Our accommodations

The hotel offers 325 rooms and 22 suites, all with peaceful garden view are fitted with air-conditioning, satellite TV, direct dial phone, minibar and safe.

Standard Room with 2 single beds Garden side

  • Max. number of persons: 3
  • Area: From 28
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 double bed, Garden side

  • Max. number of persons: 3
  • Area: From 28
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 2 single beds River side

  • Max. number of persons: 3
  • Area: From 33
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 double bed, River side

  • Max. number of persons: 3
  • Area: From 33
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Suite with 1 king-size bed and sofa

  • Max. number of persons: 3
  • Area: From 54
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Suite with 1 double bed and 2 single beds

  • Max. number of persons: 4
  • Area: From 69
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

O NILE

Type of cuisine: International

With its magnificent view to the Nile and the terrace on the garden, the restaurant offers à-la-carte menu for lunch and dinner.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OPET RESTAURANT

Type of cuisine: International

Designed as a pharaonic temple, Opet restaurant offers a dining experience where you taste variety of international and local dishes in a buffet style with different evening themes and unique atmosphere.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KARNAK RESTAURANT

Type of cuisine: Barbecue

Located next the swimming pool with a view of the Nile, the open air offers grills, and light meals.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CARTER BAR

Photo non contractuelle / Strictly non binding

Enjoy a wide selection of cocktails, international drinks, blended coffee and tea along with evening live entertainment. Carter's Bar opens daily from 4pm till midnight.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUNDOWNER BAR

Photo non contractuelle / Strictly non binding

A beautiful terrace located directly on the Nile. Enjoy the sunset while having your tea or coffee. You will return back to 50's of the previous century while enjoying the lovely atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOORICH CAFE

Photo non contractuelle / Strictly non binding

An Arabic designed place. Located in the lobby area, offers cocktails, hot beverages, snacks and sandwiches and evening.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 348

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Luxor Karnak

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

614 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,788 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Paradise

Customer review rating 4.3/5

Anonymous Families - 16/02/2020 Confirmed reviews ALL

Great stay with our kids. They loved the pool.

Dear Andri L., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very comfortable and convenient

Customer review rating 4.3/5

Patricia L. Business - 15/02/2020 Confirmed reviews ALL

The airport shuttle is so helpful. The food is good and rooms are efficient and comfortable.

Dear Patricia Ione L., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.3/5

Mourad S. Business - 10/02/2020 Confirmed reviews ALL

Everything was great

Dear Mourad S., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely staff

Customer review rating 4.3/5

Sarah C. Couples - 08/02/2020 Confirmed reviews ALL

Enjoyable

Dear Sarah c., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.3/5

Dr N. I. Families - 06/02/2020 Confirmed reviews ALL

Really me and my family were satisfied on our stay

Dear Nagy I., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Definitely not 5 star

Customer review rating 4.3/5

Renelle Couples - 05/02/2020 Confirmed reviews ALL

For us the hotel was too far out, we would have preferred being able to simply walk into central Luxor rather than have to rely on shuttle or taxis. The hotel itself whilst in need of some tlc was clean and the staff were very friendly and nothing was a problem. The bedrooms were totally adequate with very comfortable beds. We did not enjoy the food there, it seems as though the hotel caters for mass tourism - trying very hard to please everyone but not pleasing anyone. They have theme nights - Italian, French, Far East, Oriental, BBQ etc.. we didn’t go to all, but had a look at the Oriental and ate at the French - neither lived up to their names - very disappointing for a 5-star hotel. There were no teaspoons - granted we didn’t ask for any, but thought it rather strange. The internet is only available in the lobby which was a bit annoying but in reality it was nice to get away from it all. It would have been good to get internet in all public areas. The bars were great, alcohol was rather expensive (London prices), but going into town was much cheaper. We did not use the gym or other facilities there, but they looked in good order. The jacuzzi and sauna were great, well maintained and clean. The pools were fabulous with loads of sun beds and a good supply of towels.

Dear Renelle B., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Okay but not the best

Customer review rating 4.3/5

Anonymous Friends - 03/02/2020 Confirmed reviews ALL

Rooms weren’t ready when we arrived, which was okay, we went to the outdoor restaurant and ate - the staff there are great. When I went to my room I noticed that the phone, wifi, heater didn’t work and there was 1 power outlet for the whole room. I went to tell reception and someone (I think the manager) kindly upgraded me to a suite. I was informed that the heater is only turned on 7pm-7am which is a bit annoying in winter. Also only allowing wifi in the lobby is very frustrating, especially when you are welcoming people from all over the world who have work to complete, or simply want to chat to family/friends at home. Wifi in the lobby is quite slow but that may be country wide?? I’m not sure. Upon checkout, we were told to pay for a massage that we’d already paid for...we spent 15-20 mins arguing over this and had to leave as we had a flight to catch. It was something that could be chased up later since we already paid. But anyway, good location, nice staff but a few things to look at for future guests.

Dear Jodi B., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.3/5

Anonymous Friends - 01/02/2020 Confirmed reviews ALL

Very kind staff

Dear Gerardo S., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfied but still no points posted after 3 weeks

Customer review rating 4.3/5

T. S. N. Solo - 31/01/2020 Confirmed reviews ALL

I was satisfied as everything was fine, given the price I paid. The room was neat and clean, although dated. The breakfast was so-so with literally identical dishes every morning. The cook-to-order egg station was not always ready to serve. The pool was nice and the bench are very comfortable with cushion. The staff at the reception did their job well and efficiently, but they seem to lack a bit of enthusiasm and proactiveness, compared to the other branded hotels I stayed in Egypt. The waiters in the lobby cafe did not understand me that I asked whether they offer room services . Last but not least, the points for this stay have not been posted yet three weeks after I checked out, which is disappointing especially that I enrolled in the promotion with the reference 010969 which would have earned me 3000 points in addition to the base points.

Dear Shun N. T., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindly note that Your Points Was late Due to have in Your Booking All Number 30…5560 And Accor customer Id 00…5569 Your Points Been added Sincerely,

I won't ever be returning!

Customer review rating 4.3/5

Cian Couples - 30/01/2020 Confirmed reviews ALL

Reception staff were very unfriendly, bordering on rude. Especially the older men working there. The rooms were old and degraded. Our shower was almost falling apart and the whole bathroom was dirty. Obviously not cleaned well. I would never stay here again.

Dear Cian B., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.3/5

Anonymous Solo - 30/01/2020 Confirmed reviews ALL

wifi is a must in all rooms!

Dear bent f., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.3/5

Hazem L. Families - 27/01/2020 Confirmed reviews ALL

awesome stay

Dear Hazem L., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

very nice hotel but a little far out of town.

Customer review rating 4.3/5

Mary C. Couples - 23/01/2020 Confirmed reviews ALL

Having stayed at your hotel for 7 days. We found the staff to be very very helpful and friendly especially on the reception desk such as the girl called Rita. The staff in the restaurants were also very good. The food was very good.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan Fahmy General Manager Mercure Luxor Karnak

Nice people

Customer review rating 4.3/5

Ahmed Couples - 19/01/2020 Confirmed reviews ALL

Staff were nice and whenever we had any comment or issue they tries their best to fix it.

Dear Ahmed Abdelwahab R., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Exceptional stay in Luxor

Customer review rating 4.3/5

Shin Solo - 05/01/2020 Confirmed reviews ALL

Internal only please. Excellent for all of room, location, security and service. Only reason for that I didn’t put 10 was, when I was enjoying walking in the morning, security staff friendly say something to tease a pen from my country for his kids. I have never experienced and expected such an action in your group all over the world.

Dear Shinsuke N., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

average

Customer review rating 4.3/5

Sanjay K. Families - 31/12/2019 Confirmed reviews ALL

It was not as expected . Rooms furniture was old and broken . Reception staff was cooperative . Specially Mr. Muhammad was very helpful at the time of check in . Food was bad , every day repeated menu in breakfast .

Dear Sanjay K., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good hotel but a little tired. Staff are excellent

Customer review rating 4.3/5

Terry M. Couples - 30/12/2019 Confirmed reviews ALL

We only stayed for a few hours after a flight arriving in the early hours of the morning. The staff were wonderful and the room was very clean. It was however very dated and could probably do with a refurb. I stayed in this hotel 15years again when it was Sofitel and not much has changed. The grounds are lovely, the staff will do anything to help you. I would stay again. Final point- the hotel offered excellent value for money.

Dear Terry M., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

short stay in Luxor with Family

Customer review rating 4.3/5

Mohamedawad Families - 29/12/2019 Confirmed reviews ALL

I decided to go to this Hotel to stay close to Karnak Temple. The location and connections were absolutely satisfying. Other than this I was disappointed with level of services provided in my short stay.

Dear Mohamed A., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 4.3/5

Hamdy E. Couples - 28/12/2019 Confirmed reviews ALL

My fiance and I had a great stay at Mercure in Luxor. The hotel was clean, well-maintained and the food we had there was good. The staff was accommodating, pleasant and friendly.

Dear Hamdy H., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Cool Calm Comfortable

Customer review rating 4.3/5

Siddhartha S. Families - 28/12/2019 Confirmed reviews ALL

Nice and lovely stay. Good food. Excellent hospitality.

Dear Siddhartha S., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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