Mercure Luxor Karnak 5 stars

Customer review rating 4.3/5 699 reviews

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Mercure Luxor Karnak
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+ 25 Services

Hotel extras

  • Free WIFI

  • Outdoor swimming pool

  • Rooms with private terraces

  • Tennis and squash courts

  • Bar with live music

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Luxor Karnak

El Zinia Gebly Street
 luxor
egypt

Tel: +20952378025

Fax: (+20)95/2378027

Check-in from 12h00

Check out up to 12h00

  • LUXOR BUS STATION : 

  • By plane

    LUXOR INT AIRPORT At 18km / 11.18 miles

  • By train

    LXR RAILWAY STATION At 7km / 4.35 miles

GPS :25.740725, 32.665542

Our accommodation(s)

The hotel offers 325 rooms and 22 suites, all with peaceful garden view are fitted with air-conditioning, satellite TV, direct dial phone, minibar and safe.

Standard Room with 2 single beds Garden side

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 double bed, Garden side

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 2 single beds River side

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 double bed, River side

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Suite with 1 king-size bed and sofa

  • Max. number of persons: 3
  • Area: From 54 / 581 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Suite with 1 double bed and 2 single beds

  • Max. number of persons: 4
  • Area: From 69 / 743 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

O NILE

Type of cuisine: International

With its magnificent view to the Nile and the terrace on the garden, the restaurant offers à-la-carte menu for lunch and dinner.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OPET RESTAURANT

Type of cuisine: International

Designed as a pharaonic temple, Opet restaurant offers a dining experience where you taste variety of international and local dishes in a buffet style with different evening themes and unique atmosphere.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KARNAK RESTAURANT

Type of cuisine: Barbecue

Located next the swimming pool with a view of the Nile, the open air offers grills, and light meals.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CARTER BAR

Non contractual photo

Enjoy a wide selection of cocktails, international drinks, blended coffee and tea along with evening live entertainment. Carter's Bar opens daily from 4pm till midnight.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUNDOWNER BAR

Non contractual photo

A beautiful terrace located directly on the Nile. Enjoy the sunset while having your tea or coffee. You will return back to 50's of the previous century while enjoying the lovely atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOORICH CAFE

Non contractual photo

An Arabic designed place. Located in the lobby area, offers cocktails, hot beverages, snacks and sandwiches and evening.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 348

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Luxor Karnak

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

699 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,820 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Nice

Customer review rating 5.0/5

Margarita Friends - 20/02/2021 Confirmed reviews ALL

I really liked the hotel. Large territory, spacious rooms, good breakfast

Dear Margarita T., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hossny General Manager Mercure Luxor Karnak

Paradise in Luxor

Customer review rating 4.5/5

Sadeshoye Solo - 18/02/2021 Confirmed reviews ALL

Reception Staff and all workers very friendly and very supportive and Housekeeping accommodated all my requests, and tried to make my stay comfortable. Location is excellent, short walking distance to downtown Luxor. Standard room has ample closet space, and safe deposit box in room.... Standard room accommodations was good, however, bathrooms needs more attention (mold & cleaning needed) More electrical outlets needed in room, only has 1 outlet

Dear Sheila S., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hossny General Manager Mercure Luxor Karnak

Summary

Customer review rating 3.0/5

W Families - 18/02/2021 Confirmed reviews ALL

The team is superb. The hotel needs renovations

Dear Waleed H., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hossam Hossny General Manager Mercure Luxor Karnak

Well located

Customer review rating 4.0/5

Rana E. Couples - 31/01/2021 Confirmed reviews ALL

We enjoyed very much our stay at your amazing hotel, spectacular views and peaceful environment; it is highly recommended. However, on a side note, the breakfast needs improvement and the restaurants overlooking the nile must be opened.

Dear Rana M., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hossny General Manager Mercure Luxor Karnak

Dated

Customer review rating 3.5/5

Krisztian Solo - 28/01/2021 Confirmed reviews ALL

With a gorgeous garden but dated rooms. Stayed only 1 night. Wifi in room not available at all, at reception is slow. The room I had looked very dated, the bathtub was literally yellow stained in a lot of places. Bed was comfy, heater avalaible (little loud but working) I found the dinner a la carte menu rather basic (main options very limited: pizza/1 chicken/2 fish meal/pasta)

Dear Krisztian P., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hossny General Manager Mercure Luxor Karnak

Very good stay

Customer review rating 5.0/5

Rosario Solo - 21/01/2021 Confirmed reviews ALL

Everything very good. Nice upgrade of the room, good restaurant where I had breakfasts and dinners. And even more important very kind staff. Compliment to all the staff of the hotel.

Dear Rosario G., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hossny General Manager Mercure Luxor Karnak

Good choice

Customer review rating 4.0/5

Filipe N. Couples - 20/01/2021 Confirmed reviews ALL

Was good with room to the Niles view! Breakfast its nice and the location is out of the downtown.

Dear Filipe N., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hossny General Manager Mercure Luxor Karnak

It was great to stay in Mercure

Customer review rating 5.0/5

Amira S. Families - 15/01/2021 Confirmed reviews ALL

The hotel was extremely beautiful and clean . The staff was so helpful . I spent unforgettable time there I would like to thank everyone in the hotel especially reception and reservation department. I would recommend Mercury for everyone Thanks

Dear Amira S., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hossny General Manager Mercure Luxor Karnak

Amazing stay

Customer review rating 4.5/5

Karel L. Families - 12/01/2021 Confirmed reviews ALL

Great experience in this hard times, we enjoyed every minute of our stay. Especially the sunset on the river side

Dear Karel L., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay, friendly staff

Customer review rating 5.0/5

Hassan Couples - 10/01/2021 Confirmed reviews ALL

Excellent accommodation in terms of rooms, views and staff. F&B needs some development.

Dear Hassan A., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hossny General Manager Mercure Luxor Karnak

Felt Welcomed

Customer review rating 5.0/5

Christina Couples - 04/01/2021 Confirmed reviews ALL

The staff was very helpful and friendly. They helped us resolve any issues and provided us with a very high customer service experience. I really enjoyed the hotel itself, the atmosphere, the location on the Nile River and the room cleaniness. I also really liked the convenience of the taxi service so you don't have to worry about finding transportation and I liked the convenience of the gift shops which are actually very much more affordable than outside of the hotel. We bought some gifts from the gift shop and Peter, shop owner, made us basically feel like friends. Only thing I wish they had was trips that's guests can book through the hotel but that wasn't an issue at all as the taxi driver helped us make an itinerary. Great experience and if I return to Luxor, I will be staying at Mercure.

Dear Christina M., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hossny General Manager Mercure Luxor Karnak

Well presented

Customer review rating 3.0/5

Anonymous Friends - 03/01/2021 Confirmed reviews ALL

An impressive approach to the hotel and well situated. Most staff were good. One or two not friendly or courteous. Rooms need more light and power sockets next to the beds. Breakfast is poor for the price - no fresh juice. Poor quality coffee.

Dear Peter B., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hossam Hossny General Manager Mercure Luxor Karnak

Average hotel, very reasonable rate

Customer review rating 3.5/5

Mgr Solo - 02/01/2021 Confirmed reviews ALL

Although I'd booked directly with the hotel (2 separate bookings but consecutive nights) and explained this, I was only registered for the first part of the stay. Booked double, given twin. Booked half board, not processed at check in time so charged separately (so extra bank fees and additional overseas transaction charge). Everything scrupulously clean, room was spacious, though a little 'tired' and would be cool in summer (chilly in winter!). Food was okay but 7 bowls of salad seemed a little odd. Lovely garden and fiver view. Room had a balcony but it's quite high and seating is plastic garden chairs so you can't see the river over the top of the balcony. For members, it's a super rate do consider it. A bit deserted at present so I cancelled the second part of my stay.

Dear Maree R., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hossny General Manager Mercure Luxor Karnak
Customer review rating 5.0/5

Medhat Business - 31/12/2020 Confirmed reviews ALL

Thank you so much one of the best hotels I saw and very friendly stuff.

Dear Medhat A., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hossny General Manager Mercure Luxor Karnak

Very good stat

Customer review rating 5.0/5

Azza E. Solo - 27/12/2020 Confirmed reviews ALL

Amazing experience Professional staff, in parallel with creating a cozy environment Quick response in any request

Dear Azza E., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hossny General Manager Mercure Luxor Karnak
Customer review rating 4.0/5

Mn Solo - 08/12/2020 Confirmed reviews ALL

The hotel is amazing . The hospitality is excellent from the receptionist . Special thanks to mervat and the rooms division Mr Ahmed mostafa . The housekeeping wafaa really thanks alot . The location is feeling relaxing and you have to meditate there and the decorations is amazing . You have to take this lovely experience .

Dear Ms.n. ghazaly , We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hossny General Manager Mercure Luxor Karnak

Just Ok.

Customer review rating 2.0/5

A. Solo - 30/11/2020 Confirmed reviews ALL

The exterior of the property is lovey but the interior is very dated and could use some work. The water temperature and pressure in my shower was terrible. The bathroom and shower looked like it hadn't been cleaned properly. The floors in the main room area were vey dirty. The staff however was very nice and friendly. I would not stay at this hotel again.

Dear Lastrape A., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 4.0/5

Gihan N. Business - 21/11/2020 Confirmed reviews ALL

I highly recommend the hotel

Dear Gihan N., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hossny General Manager Mercure Luxor Karnak

Perfect

Customer review rating 4.5/5

Jo H. Couples - 12/11/2020 Confirmed reviews ALL

Perfect stay, nice surroundings and excellent staff

Dear Joanna H., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hossny General Manager Mercure Luxor Karnak

An oasis of relaxation

Customer review rating 3.5/5

Anonymous Solo - 12/11/2020 Confirmed reviews ALL

As a returning traveler I was very glad to experience once again the welcoming experience of this hotel. Location and facilities aside, the staff is and remain it's main asset, adding that unique attention to details going above and beyond their call of duty. All in all another pleasant experience to add.

Dear Sergio S., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hossny General Manager Mercure Luxor Karnak

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