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Hotel extras
Located in the very heart of Arkhangelsk on the banks of the Northern Dvina River
Fully equipped meeting facilities and free WIFI throughout the hotel
Our buffet breakfast is served from 6:30am to 10:30am on weekdays, and until 11am on weekends
The 24/7 SVETSKY bar in the hotel lobby offers views of the river and the northern lights
Our rooms offer stunning panoramic views of the river and the surrounding countryside
Services in the hotel and nearby
Check-in from 14h00
Check out up to 12h00
Paying
Hotel location
Novotel Arkhangelsk
Naberezhnaya Severnoy Dviny 55
163000 arkhangelsk
russian federation
Check-in from 14h00
Check out up to 12h00
Our accommodation(s)
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 1
Maximum size: 198 m²
Maximum capacity: 165 people
Maximum banquet capacity: 70 people
TripAdvisor Rating
78 reviews
Very dissapointing, frustrating and not comfortable at all.
Customer review rating 0.5/5
L. Business - 13/04/2021 Confirmed reviews ALL
Every morning-breakfast buffet was cold and had to have a plate microwaved. Come back the next morning...same thing. Two mornings we had to leave by 5:30 am and asked for some sort of simple breakfast at that time instead of room service menu. You replied "all the breakfast food was frozen at this time" You have the buffet to be ready in an hour and you tell us everything is still frozen..oh BTW who freezes eggs?? My colleague tried to use the coffee machine at 6 am and was told it was unavailable and your staff unplugged it.I asked for some facecloths for my room as a matter of hygiene. Even after showing several staff members pictures of these cloths , they all claimed ignorance and refused to help. Your elevators are not synchronized so you must press both buttons in order to have the closest elevator arrive. Only building in the world that I have seen this requirement. The menu in the restaurant bar was a disaster. Instead of telling us what was not available, your staff would let us spend 5-10 minutes deciding what we wanted to eat, only to be told "not available". I know you were transitioning menus but your staff should have informed us of the missing dishes so we didn't waste our time. One night, my colleague discovered a thick strand of metal in his Ramen!!! The general issue is your hotel (staff/amenities/service) does not provide any feeling of hospitality or comfort. We stayed there for 14 days and I wanted to leave after the first night. Your entire staff seems to have this apathy about fixing the problem or finding a way to get the thing the guest is requesting. That little sense of "going above and beyond for the client" that nobody at the hotel seemed to possess. Very very dissapointed
Dear Christopher L., Thank you for taking the time to tell us about your experience at the Novotel Arkhangelsk. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tatyana Galysheva - Shift Leader
Nice to be back
TripAdvisor rating 4.0/5 
jukkainkamo Business - 19/03/2021 TripAdvisor review
It was nice to see how much the service of the restaurant has improved after my visit one year ago. Also the service at the front desk was just awesome and very professional a big thumbs up for Veronika only small minus point that my room missed housekeeping a couple times, but I can use the same towel twice
Dear Mr. Inkamo! We were very glad to meet you again in Arkhangelsk! And it was a great pleasure to know that our service improved based on your new experience - your review is the best reward for us. Thank you for you personal mention of my work! It motivates incredibly to do my best to make our wonderful guests satisfied! Looking forward to seeing you again in our hotel. Sincerely, Veronika Savina, Front Office Manager of Novotel Arkhangelsk H9764-FO@accor.com
Good stay. Nice staff.
Customer review rating 5.0/5
Anonymous Families - 08/12/2020 Confirmed reviews ALL
The staff is very hospitable. Nice location with view to the river. Good fitness room.
Dear Claus Borg R., We very much appreciate your comments regarding your stay at the Novotel Arkhangelsk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Veronika Savina, Front Office Manager, H9…
Staff are fantastic
Customer review rating 5.0/5
Phillip O. Business - 07/09/2020 Confirmed reviews ALL
The staff are what makes the novotel a great stay. Always helpful and always happy.
Dear Phillip o., We very much appreciate your comments regarding your stay at the Novotel Arkhangelsk. We always glad to meet you! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Veronika Savina, Front Office Manager H9…
All round perfection
Customer review rating 5.0/5
Gregory Z. Families - 01/09/2020 Confirmed reviews ALL
Greatly laid out hotel, exceptional attention, staff magnificent.
Dear Grigory Z., We very much appreciate your comments regarding your stay at the Novotel Arkhangelsk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Savina Veronika, Front Office Manager, H9…
Our most recent 20 reviews
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