Pullman Nadi Bay Resort and Spa Fiji Hotel 5 stars

Room odour in 510 was really bad, like cigarette smell (in fact kept me awake through the night). Air conditioning was very loud and we were unable to turn down the fan speed. After asking for tolietries to be replaced in my room (as there was only 2 shampoos), staff assured me that this would happen - it didn't. In our children's room next door (511), there was no shower screen and water went everywhere. Very dissatisfied with our stay given its a brand new hotel and the high cost... However, the waitstaff in both the Barefoot cafe and noodle restaurant were lovely and attentive.

Stayed here for a week over the New Year and being my first stay in a resort in Fiji it was excellent. Staff were great and helpful. service was excellent. Already planning my next trip.

It was amazing brief stay, staff were friendly

We had a great stay and felt very well looked after throughout the tropical cyclone Sarai when it passed Nadi. The staff and management were great and it went above and beyond, during the cyclone in particular. The New Years Eve entertainment at the Kah deck was relaxing and low key, with a great firework display, and it's a short walk up the beach to some more crowded environments if you prefer that. The pool area and furniture was beautiful and we really enjoyed the aqua fitness class in the mornings. Breakfast was good, especially on the days after the cyclone where there was more of the tropical fruit like pawpaw. The day spa also has a great setup and I really enjoyed the massage treatment I had there. The Pure Fiji bathroom products were great too. Thanks for a lovely stay.

I and my adult children and grandchildren really enjoyed our stay at the Nadi Pullman International Resort Hotel. The service was very good, the staff were very receptive and friendly . They had the warm "BULA" Smile. Awesome is the word.

Our experience overall was disappointing. We attended the hotel at 3.30pm to check in and were advised that our room wasn’t ready for another hour or two. This was unacceptable and we advised the staff of this and they still insisted there were no rooms available. After we advised that we wanted a refund so we could go somewhere else, they ‘miaculously’ found a room. For a hotel that open in April 2019 it looks run down and up keep has not been maintained. Rooms needed to be thoroughly cleaned as there is already mold on tiles and dust and scratches on the furniture. Service provided at reception and magiti restaurant was also poor as staff are not attentive.

We stayed three nights and at check in we were surprisingly upgraded to a King bed executive suite with private balcony and a lovely view out toward Nadi Bay. I reserved a booking online and we were so excited and looked forward to staying at the new Pullman Nadi Bay Resort. The room was very big and looked clean and tidy until I looked closer and saw old coffee stains on the bench and no dish cloth to wipe the stains. The espresso machine failed to work so we wasted 3 pods. We informed front of house and the new machine was exchange while we were out. So we made coffee only to find the milk frother also didn't work. We gave up at that stage. Now on the first night we ate out with friends and returned to the suite to retire for the night. It was nice to come back and find the suite was turned down with sleepers out, lighting dimmed water bottles replaced etc. But, that's the only time it happened. Likewise, each day the suite was serviced but the towels were not placed in the bathroom one day nor the flannels replaced at all. Breakfast was included as an option which we selected and had no issues with the amount and selection of food provided. However, at check in we were asked for a cash bond of $300 FD to cover accommodation and incidental charges such as room service etc. So we decided to have dinner in the room on our last night which came to about FD $170. We did charge a couple of espressos during breakfast but on check out there was no refund. Overall, there was a few teething issues but the Pullman Nadi Bay Resort is a fantastic place to stay.

Stay was excellent. Staff were friendly and the facilities were in good condition. Only thing that was not as expected was the plant based and vegetarian options for food. I think the menu has to be revisited and plant based and vegetarian options should be increased. I could not attend Kah restaurant because I had kids with me. Otherwise the staff and the chef were very helpful and receptive.

We arrived to find out that our booking was room only, and not including breakfast/Wi-Fi as per the Expedia website, which was not the fault of the resort, but not a great start to our holiday. Along with this, we were sent to the wrong room, so we waited in significant heat for the service team to unpick the lock, to walk into the room and find that someone was actually sleeping in there. When we eventually entered our room, we were greeted with a bottle of champagne, a 'Happy Birthday' note on our bed, which were lovely touches based on information provided by myself before we arrived. The overall presentation of the hotel is good, and the staff are very warm and welcoming, but general maintenance is required to improve the overall appearance of the hotel and make it feel slightly more luxurious i.e. missing tiles in the pool, dirty residue around the pool water level, rust around drains in the pool, dirty/mouldy/ripped sunbed cushions/umbrellas, lack of towel availability around the pool. The restaurant offerings were good, food delivered to and beyond expectations at times. Evening entertainment could be improved, and more varied to provide a better atmosphere in the evenings. There was a cyclone during our stay, and the hotel did it's best to provide up to date information, and the offer of free lunch & dinner, along with survival packs was a lovely touch to us feeling well looked after and well informed. The resort has a lovely family feel and that comes from the staff, our farewell song was really touching and we would happily visit again. Finally, the presence of the Manager and Head of F&B throughout our stay gave us confidence that the hotel, staff and guests were in good hands. It was great to see how hands on the Management team was throughout the cyclone and in general!

Awesome but improve on breakfast listing we were told that breakfast not including were as it was confirm while payment breakfast included after checking then it was allowed to have breakfast which was unprofessional.

The staff were very friendly and always went the extra mile to make my stay that much better. The facilities and room amenities were practical - just everything I needed in a room. Nothing was lacking.

Some communication with my booking at the beginning but many thanks for Mere the lady at the front desk for sorting this out for let. It’s time like this when we show the world what Fiji hospitality is and she nailed it on that day.

- On arrival, room was not cleaned properly (floor was dirty, covered in hair from previous guest etc) and room was missing towels, water bottles, robe and slippers. - Air conditioning did not work properly and TV would switch off automatically when watching. - Had to make multiple telephone calls to reception and personal visits to reception about the above. Staff were friendly and promised to assist, but unfortunately hardly ever came through, even after reminding them numerous times in one day. - Food and drinks were significantly overpriced. - Website states free shuttle to Denarau, but no service actually exists.

Nice

Staff were all very nice, however rooms didn't get cleaned until late in the day, food was average and along with drinks were ridiculously over-priced. Will choose elsewhere next time.