Jules César Arles Hotel&Spa-MGallery

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Jules César Arles Hotel&Spa-MGallery 5 stars

Customer review rating (ALL Rating) 4.5/5 1,044 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Free WIFI in all rooms

  • Opposite the historic center and a 5-minute walk from the Luma Foundation and Parc des Atelier

  • Spa and fitness center

  • 3 meeting rooms

  • Certified ALLSAFE by Bureau Veritas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Jules César Arles Hotel&Spa-MGallery

9 Boulevard des Lices
13200 ARLES
France

  • By plane

    MARSEILLE MARIGNAN At 70km / 43.5 miles

  • By train

    GARE DE ARLES At 1km / 0.62 miles

GPS:43.674854, 4.62865

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

The hotel offers three room categories: Classic, Superior or Deluxe. Each one is unique and reveals the soul of its fashion-designer creator. The colors and materials are true works of art offering design and magic in equal measure. The Lacroix Suites and Junior Suites each boast one of three personalized decoration themes by the grand master of fashion: Lacroix, Provençal or Monastic. Each Suite can accommodate 2 to 4 people and has the option of adding a crib.

Our guest reviews

Our guest reviews for
Jules César Arles Hotel&Spa-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,044 reviews

TripAdvisor Rating  4.0/5  861 reviews

great

Customer review rating 4.0/5

R. Couples - Confirmed reviews ALL

one night, one diner all was perfect

Madame R., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel & Spa Jules César Arles - MGallery. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels MGallery sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assurée que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Caroline MOUREAU Deputy Manager

Customer review rating 1.5/5

Linda F. C. Families - Confirmed reviews ALL

The hotel is at best three stars. The building has “good bones” but the decorating is beyond terrible. If you stand at the reception desk, you can see 9 different colors of paint and then there is the lousy carpet tiles and the horrendous “art work.” What was CL thinking when the structure of the building is quite lovely?!! Staff was pleasant but every part of the hotel is tired. It is not worthy of Accor.

Dear LINDA L., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is a strong choice that we assume to be decorated by Christian Lacroix. But we understand that everyone has its own taste. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérémy Lyonnet General Manager

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Customer review rating 5.0/5

Franck C. Business - Confirmed reviews ALL

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Dear FRANCK c., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Refined establishment

Customer review rating 5.0/5

Catherien W. Couples - Confirmed reviews ALL

Beautiful hotel with an elegant restaurant. The experience is made special by an attentioned service throughout the hotel.

Dear CATHERINE W., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Customer review rating 4.5/5

Sandra Couples - Confirmed reviews ALL

Comfortable, quirky room. Lovely food, fabulous staff- everyone incredibly helpful, particularly with access needs.

Dear SANDRA E., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Attentive staff, incredible location!

Customer review rating 4.5/5

Maru M. Friends - Confirmed reviews ALL

Unbeknown to us, my 2 friends and I arrived in Arles on what is probably the busiest night of the year: Good Friday, and the celebration of Easter and Fiesta Brava. Almost embarrassed, I asked one staff member at the entrance, "Do you think you could have a room for 3?" He immediately took me to the front desk and they did their best to accommodate us and gave us a beautiful room. (I believe it was the last one) Once checked in, the staff invited us to the Hotel party next door, and had a great time. The Breakfast Buffet was excellent! It was a very hot night and I was surprised to find out that the room didn't have a/c, but that did not diminish the overall experience. The design alone of this gorgeous hotel is worth the stay. I will definitely go back! : )

Dear MARIA M., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Customer review rating 3.5/5

Erney Couples - Confirmed reviews ALL

nice hotel. great location. quiet. shower too close to bathtub. toilet too close to the door. if you want a massage to need to reserve at least a week which is not good

Dear CHARLES D., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Great hotel and location

Customer review rating 5.0/5

Guest Couples - Confirmed reviews ALL

Personal service, nice room, excellent breakfast. Great location next to old town.

Dear YLVA L., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Well looked after

Customer review rating 5.0/5

Catherine Solo - Confirmed reviews ALL

It was my second visit this year and the hospitality I received was personable, friendly and always professionally delivered.

Dear CATHERINE W., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Great Stay

Customer review rating 4.5/5

Mary F. Couples - Confirmed reviews ALL

Warm and relaxing

Dear MARY F., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Good location

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Good location, Average condition of the rooms

Dear CHRISTOPHE D., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Caroline MOUREAU Deputy Manager

Fabulous weekend birthday break

Customer review rating 4.5/5

J M. Couples - Confirmed reviews ALL

Attention to detail and warm welcome was much appreciated. Our first stay in a hotel & dining in your wonderful restaurant since 2020... Covid! Really enjoyed it. Used the Spa and had an excellent dinner in the Lou Marques restaurant. Staff great.

Dear JULIE M., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Exceptional setting

Customer review rating 5.0/5

Jean C. P. Couples - Confirmed reviews ALL

Professional warm welcome from the entire staff, perfect location with walking distance of the old city and the Luma museum, quiet and calm atmosphere, unique decor and a color festival for the eyes and the soul. After our stay, just leaving the hotel we were so inspired that went to buy some paint colors at the Sikkens store in the industrial zone of the town!! We shall return to that hotel very soon.

Dear JEAN CLAUDE P., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Great staff!

Customer review rating 4.5/5

T. A. Couples - Confirmed reviews ALL

Very welcoming staff!

Dear TACO A., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Location, design and people

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Calm and discreet.

Dear ALAN H., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Disappointment

TripAdvisor rating 3.0/5

Isabelle H TripAdvisor review

Our arrival was promising , the greeting polite and heartwarming . But the service at diner in the hotel was done by people who never served a dinner before ( although it seemed ) .. we had to ask for everything, no aperitifs, dessert served before cheese, no cutlery …. What a shame ! And our washing up before breakfast , with no warm water available in our bathroom !

Dear Isabelle, Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery. I am sorry that your experience did not meet your expectations. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are surprised to read this particular review as we did not hear anything from you. Were you at our restaurant Lou Marques ? Are you sure this review is not for another restaurant ? If you are, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

good hotel in Arles

TripAdvisor rating 4.0/5

Joseph R Couples - TripAdvisor review

over all a good place even if I would have expected an higher level for a Sofitel/McGallery. Having said that may be the pace ARLES is not famous enough to attract high end customers.. Some refursbishing may be usefull. Having said that we're in the coronavirus time ...

Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

excellent hotel with a good restaurant, in the city centre

TripAdvisor rating 5.0/5

715jeanclaudeb TripAdvisor review

the room was large enouth with a nice bath room. In this particular time we did appreciate the cleaningness of the room. The food at the restaurant is good with a nice choice of régional wine. The hotel decoration is associated with Christian Lacroix with warm colors creating a nice atmosphere.

Excellent stay at a beautiful hotel

TripAdvisor rating 5.0/5

OlivierK15 TripAdvisor review

The front desk staff was very welcoming from the start of the booking process to check out and the room was very confortable.'Thanks for upgrading us) Hotel is clean and the spa is great. My wife had one of the best massage from Peggy. Pool area quite small(you get close to smokers..) and not enough loungers. Restaurant was good. Some waiters werent warm and welcoming. Being in Arles during a quiet time was fun.

Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

disappontment

TripAdvisor rating 2.0/5

Venture17961638343 Couples - TripAdvisor review

I have booked the hotel for 3 nights however left after the first night. I have booked better than standard room and was very disappointed Rooms are very minimal with no proper chairs and table, public area poor, entrance to hotel from street dirty and not inviting.

Dear venture, We are very sorry about your disappontment during your stay in our hotel. The classique rooms are small but comfortable. For the entrance we transfert your comment to the city hall because we cant managed the cleaning street. We hope meet you for a next journey, Best regards

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