Pullman Miri Waterfront 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 3,261 件のレビュー

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Pullman Miri Waterfront - Image 1
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Lot 1347 Miri Waterfront, Commercial Centre, Sarawak, 98000 MIRI, Malaysia

説明

ホテルのその他の情報

  • Convenient access to Miri City Centre

  • Web corner and free Wi-Fi in the entire hotel

  • All rooms will offer an ocean or river view

  • Covered parking with 24/7 security

  • 360 degrees breathtaking view of the city from The Executive Lounge on level 24.

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ホテル所在地

Pullman Miri Waterfront

Lot 1347 Miri Waterfront, Commercial Centre, Sarawak
98000 MIRI
Malaysia

GPS:4.398145, 113.985265

電話番号
ファックス +60 85-323 999

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  3,261 件のレビュー

トリップアドバイザーの評価  4.0/5  601 件のレビュー

Not 5 star hotel experince like in KL & Spore.

トリップアドバイザーの評価 3.0/5

Odyssey753781 トリップアドバイザー認証口コミ

Chinese woman working at counter during check in look so serious & have not welcoming attitude. im suprised the pullman hotel is not the same like in KL & singapore. Btw only the bellboy are smilling & helpful. During check out ,malay male staff was nice & friendly. Apologies didnt get their names. Room was okay, have a nice view & breakfast have several options but some the foods were spicy. Overall it was okay & thinking want to try other hotel like marriot hotel next time.

My frist lovely trip in miri and thank for the most warm welcome from the staff.

トリップアドバイザーの評価 5.0/5

Bejovial2001 トリップアドバイザー認証口コミ

A huge thank you to mr.nasruni for providing first class bartending service and professionalism. Thank you to the staff in my favorite lounge for their service and warm greetings especially ms.sharon and ms.stephenie. And the fast respond services from the hsk team for cleaning of the room and from runner side for help check tv remote. Hope to your all soon I will come back again and again.

Dear Valued Guest, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you. Warm regards, Jean Guest Experience Manager.

Lousy Breakfast Service!

トリップアドバイザーの評価 2.0/5

jokl78 ビジネス - トリップアドバイザー認証口コミ

Room was ok. However poor breakfast. Glass plate and bowl they are all dirty. Both days also dirty. The cook at the egg station always showing hwr black and sour face for both days too. Not sure what is wrong with her. Food quality also dropped.

Dear jokl78, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm regards, Jean Guest Experience Manager.

Very comfortable stay

トリップアドバイザーの評価 5.0/5

ryansg トリップアドバイザー認証口コミ

The hotel location is very central. It's a short walk to the new Times Square and there are plenty of restaurants and convenience stores nearby. The rooms are spacious and clean, and I love the big windows that provides a great view of the city or the sea. The beds are firm and comfortable. The breakfast spread is magnificent. There's a large selection of food. I loved the Sarawak laksa, and meat curries. Do note that it's RM68/person, if you did not include breakfast in your room booking. The executive lounge had wonderful views and the spread was good there too. Outside of breakfast and cocktail hour, there is no food, only drinks are available. Service was excellent and a highly of my stay. - Really appreciate the executive lounge staff for helping to bring food and drink to my aged parents. - Our service requests were attended to promptly (e.g. they sent maintenance to look at a bathroom leak almost immediately). - The cleaning staff smiled and greeted guests, and they were prompt with cleaning the rooms and replenishing water and toiletries. The gym has an improved layout, it's more spacious and easier to move around. However, the counter was unmanned, which made it tricky to get someone to turn on the jacuzzies. Do note the spa is currently closed. My family and I booked 4-5 rooms for a week to celebrate CNY and noticed a few areas which could be improved: 1. The aircon system is noisy, ranging from a humming sound to knocking as the thermostat disengages (this was in 2316). 2. Please replace the off-brand TV remotes. Most of them were hard to operate or the keys were stuck, and they kept increasing the volume or made it impossible to turn off the TV, as the TV would keep turning itself on. It drove me nuts before I figured out the problem and removed the batteries from the remote. 3. Our check in was delayed. We got one room at around 5pm, and we had to check in person a few times when recep said they would call. It was CNY and the hotel was fully-booked, and I can understand the difficulty but most hotels would offer to comp a couple of drinks for the delay. 4. I wanted to upgrade one of the deluxe rooms to access the executive lounge, but was told it was RM100/pax to access the lounge and another RM100 to upgrade the room. This is a lot more than booking the executive room in the first place. Maybe review how people can pay for upgrades more easily?

Dear ryansg, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm regards, Jean Guest Experience Manager.

Bad experience

トリップアドバイザーの評価 3.0/5

IreneC3906 トリップアドバイザー認証口コミ

This is my worst trip. I booked via Accor app and intended it to be for three pax. But the app is dodgy and doesn't allow me to select three. So I selected two guest with club access. However upon arrival I was informed only two can access to the club, the third has to pay. I was also 'accused' of not booking for three pax. I showed the dodgy app to the staff and finally staff allows the third pax into the lounge, else we hv to pay more than 100rm for a crappy lounge . But this doesn't resolve my future issues. And this doesn't resolve the fact that only two can access to the breakfast at the ground floor lobby. This isn't my first time staying at pullman and isn't my first time at any hotel lounges. The staffs at le Méridien at sabah are much more flexible, allowing me to change room or modify request upon arrival. And when I booked with Méridien at kk, I was able to select three pax upon booking too. The lounge at Méridien is definitely far more superior than this pullman at miri. I don't understand why the staff at pullman doesn't allow me to modify the request of having the third pax.. Or having the third as part of the package deal that I am happy to pay instead of paying a ridiculous 100rm for a sub par lounge, sub par food.

Dear IreneC3906, Thank you for taking the time to tell us about your experience at the Pullman Miri Waterfront. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Jean Guest Experience Manager.

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。