Pullman Miri Waterfront 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 3,262 件のレビュー

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Lot 1347 Miri Waterfront, Commercial Centre, Sarawak, 98000 MIRI, マレーシア

説明

ホテルのその他の情報

  • Convenient access to Miri City Centre

  • Web corner and free Wi-Fi in the entire hotel

  • All rooms will offer an ocean or river view

  • Covered parking with 24/7 security

  • 360 degrees breathtaking view of the city from The Executive Lounge on level 24.

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ホテル所在地

Pullman Miri Waterfront

Lot 1347 Miri Waterfront, Commercial Centre, Sarawak
98000 MIRI
マレーシア

GPS:4.398145, 113.985265

電話番号
ファックス +60 85-323 999

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  3,262 件のレビュー

トリップアドバイザーの評価  3.9/5  641 件のレビュー

Wonderful place to relax, unwind and enjoy a peaceful stay.

トリップアドバイザーの評価 4.0/5

IsmaFaridIsmail トリップアドバイザー認証口コミ

Review for Pullman Hotel Stay (3rd to 6th December 2025) We have stayed at Pullman Hotel countless times I cant even remember how many visits my wife and I have made. The hotel has always been amazing. Our kids love the swimming pool and it is truly a wonderful place to relax, unwind and enjoy a peaceful stay. However, during this visit, there was one issue. At our first check in, the baby cot we requested was not delivered as promised. We stayed for 3 nights, yet the baby cot never arrived. I would like to extend my appreciation to Izzad and Max for helping us carry our luggage to the lobby. Thank you for being such kind and amazing people. Until next time, Pullman Hotel Miri!

Dear IsmaFaridIsmail, Thank you for taking the time to share your review of your recent stay with us at Pullman Hotel Miri, from the 3rd to the 6th of December. First and foremost, it brings us immense joy to read that you and your family have chosen us as your preferred hotel "countless times," and that you consistently find our pool and environment wonderful for relaxation and family enjoyment. We are truly grateful for your longstanding loyalty and trust. However, please accept our most sincere apologies regarding the baby cot that was not delivered as promised. This is not reflective of our usual standards of service and reliability, especially for a valued repeat guest like yourself. We have already addressed this internally with our Housekeeping and Front Office teams to understand the breakdown in communication and to ensure it is not repeated. We deeply regret the inconvenience this caused you and your family during your stay. On a brighter note, we are delighted to hear your kind words for Izzad and Max. We are very proud to have such dedicated and caring individuals on our team, and we will be sure to share your compliments with them. They, and all of us, are motivated by our guests' happiness. Your feedback is crucial in helping us improve. We truly hope for the opportunity to welcome you and your family back, to provide you with the seamless and exceptional experience you have come to expect from us, and indeed deserve. Until next time, we remain at your service. Warm regards, Jean Wong, Guest Experience Manager

Service has deteriorated

トリップアドバイザーの評価 3.0/5

elenasP6097VL トリップアドバイザー認証口コミ

I am a regular customer at Pullman Miri Waterfront. The service has deteriorated. I requested for housekeeping since 12 noon. Waited for 2 and a half hours and still no sign of cleaning the room. I noticed when I entered my room, the room opposite had empty plates outside. That was yesterday afternoon. I saw some hotel staff along the corridor but none bothered to clear the empty room service plates. What has become of Pullman Miri hotel?

Dear Elena, Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the delays you experienced with housekeeping and the cleanliness of the common areas. We strive to provide our guests with a high standard of service, and I regret that we did not meet your expectations on this occasion. Your concerns regarding the room service plates and the responsiveness of our staff have been noted. We value your loyalty as a regular customer and are committed to enhancing the guest experience. Kind regards, Jean Wong, Guest Experience Manager.

Wonderful Hotel, Ideal Location.

トリップアドバイザーの評価 5.0/5

Z6856UWceliab トリップアドバイザー認証口コミ

Excellent location with very attentive staff. We were fortunate to have a seaview suite which had stunning views even from the large bathtub. Executive lounge is spacious with a large selection of food for breakfast and evening canapés including Malaysian and Western dishes. The hot dishes provided each evening were the most generous we’ve experienced at Club Millésime and Executive Lounges and were actual meals rather than canapés. I especially enjoyed the Long Island Iced Tea cocktails. Staff were always attentive and helpful. The hotel is ideally located and the garage on a quiet laneway was safe to enter and exit from. 5 nights was not enough to explore the picturesque National Parks and nearby cultural sites. We will definitely return.

Dear Celia Blackwood, Thank you for your kind words regarding your recent stay at Pullman Miri Waterfront. We are delighted to hear that you enjoyed our excellent location and the stunning views from your seaview suite. It is gratifying to know that our attentive staff contributed positively to your experience and that you found the offerings at our Club Millésime to be generous and satisfying. We appreciate your feedback on the variety of dishes available for breakfast and evening canapés, as well as your enjoyment of the Long Island Iced Tea cocktails. It is wonderful to hear that you felt safe and comfortable in our garage facilities. We are thrilled to learn that you found your stay enjoyable and that you plan to return to explore more of the beautiful National Parks and cultural sites nearby. We look forward to welcoming you back for another memorable stay. Jean Wong, Guest Experience Manager.

Again Very Poor Rating. Why?

トリップアドバイザーの評価 1.0/5

jokl78 トリップアドバイザー認証口コミ

Stayed here for 3D2N. Had breakfast at the executive lounge. To our horror, the laksa sarawak broth was served at room temperature. And the chicken charsiew on mee kolok is ice cold (just took out from fridge). This kind of standard is totally unacceptable anywhere. For a so called EXECUTIVE lounge, this is really the worst and sub par food i ever had. The chef should be run off. What I got is just an apology for getting such horrible food and service. Never change this hotel. Forever is sub par!

Dear jokl78, Thank you for bringing this to our attention. We sincerely apologize for the unacceptable quality of the food you experienced in the executive lounge, particularly the temperature of the laksa broth and the mee kolok. This falls far short of the standards we strive to uphold, and we regret the disappointment this caused during your stay. Please accept our deepest apologies for the inconvenience and frustration this has caused. Your feedback has been shared with our culinary and lounge management teams to ensure immediate corrective actions are taken. We value your feedback as it helps us improve, and we hope to have the opportunity to restore your confidence in our service in the future. Best Regards, Jean Wong, Guest Experience Manager.

Not quite 5 star but still an awesome hotel

トリップアドバイザーの評価 4.0/5

marcuscbb トリップアドバイザー認証口コミ

I stayed here on 2 occassions and enjoyed both stays. The hotel has amazing views and I highly recommend having lounge access to enhance you experience. The food and service was amazing. The only downside was housekeeping didn't do a good job cleaning the rooms each day definetly not 5 star standard. Also the hotel is looking a bit old and could use a bit of maintenance to keep that 5 star standard. Still I had a great stay and with the lounge access it was great value for money.

Dear marcuscbb, Thank you for your fantastic review and for highlighting our amazing views, service, and the value of our lounge access. We're so pleased you enjoyed your stays with us. We also thank you for your constructive feedback regarding housekeeping and maintenance. Please accept our apologies for falling short of our usual standards in these areas. We have shared your comments with the relevant teams to ensure immediate improvements. We hope to have the pleasure of welcoming you back soon for another wonderful stay. Sincerely, Jean Wong, Guest Experience Manager.

との提携 TripAdvisor

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周辺の他の施設

Mercure Miri City Centre 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 (2341 件のレビュー)

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