Pullman Miri Waterfront 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 3,306 件のレビュー

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Lot 1347 Miri Waterfront, Commercial Centre, Sarawak, 98000 MIRI, マレーシア

説明

ホテルのその他の情報

  • Convenient access to Miri City Centre

  • Web corner and free Wi-Fi in the entire hotel

  • All rooms will offer an ocean or river view

  • Covered parking with 24/7 security

  • 360 degrees breathtaking view of the city from The Executive Lounge on level 24.

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ホテル所在地

Pullman Miri Waterfront

Lot 1347 Miri Waterfront, Commercial Centre, Sarawak
98000 MIRI
マレーシア

GPS:4.398145, 113.985265

電話番号
ファックス +60 85-323 999

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  3,306 件のレビュー

トリップアドバイザーの評価  3.9/5  645 件のレビュー

Compliments to Fazli and Jean. Great example of class A customer service

トリップアドバイザーの評価 5.0/5

MalaysiaMinky トリップアドバイザー認証口コミ

Fazli the operations manager and Jean from customer service are just amazing. We had a v bad night on the first but they immediately sympathies with our predicament and made everything right for us Hotel is well kept and location is great. View is lovely and their suite room has a full size fridge with expresso machine. 3 bathrobes and nice bag to go to the pool. Will support their charity incentive by buying the bags from them

Dear Ms Ong, Thank you for your absolutely wonderful and detailed feedback. We are truly delighted to hear that you enjoyed our well-kept hotel, great location, lovely view, and the thoughtful amenities in the suite. We are especially proud and grateful for your heartfelt compliments for Fazli, our Operations Manager, and Jean from customer service. It is incredibly rewarding to know that their immediate sympathy and proactive actions turned your experience around, exemplifying the class A service we strive for. We will ensure they receive the recognition they deserve. We are also touched by your support of our charity initiative. Thank you for being a part of our community efforts. It was our pleasure to host you, and we look forward to welcoming you back for another exceptional stay. Warmest regards, Jean Wong, Guest Experience Manager

Indulgence

トリップアドバイザーの評価 5.0/5

lee c トリップアドバイザー認証口コミ

Very big room. Confortable bed. Big bathroom with bath tub. Nice river and sea view. Ample free covered parking. Friendly and helpful staff. Value for a little bit more money. Many eateries and pub nearby. In front of Miri waterfront with sea horse statue.

Dear Valued Guest, Thank you for your fantastic and detailed feedback! We are thrilled to hear that you enjoyed our very spacious room, comfortable bed, large bathroom with tub, and the beautiful river and sea view. We are also delighted that you found our staff friendly and helpful, appreciated the ample covered parking, and enjoyed the convenience of our prime location near the waterfront, eateries, and pubs. It is wonderful to know you found the experience to be great value. We look forward to welcoming you back for another excellent stay. Sincerely, Jean Wong, Guest Experience Manager

Great Service, Room Cleanliness Could Improve

トリップアドバイザーの評価 4.0/5

Anna7487 トリップアドバイザー認証口コミ

I had a good stay at Pullman Miri Waterfront. Upon arrival, Bellman Raymond was welcoming and helpful. Check-in was smooth with Mary and Balqis. The first room was not clean, but Jean promptly arranged a room upgrade, which I appreciated. Bellmen Canninius and Max were also very helpful. Service was excellent as always, though room cleanliness could be improved as the floor was dusty and a few areas were not properly cleaned. Overall, it was a pleasant stay.

Dear Anna7487, Thank you for your feedback regarding your recent stay at Pullman Miri Waterfront. I am pleased to hear that our team, including Bellman Raymond, Mary, Balqis, Canninius, and Max, contributed positively to your experience. Your comments about room cleanliness are duly noted. We strive to maintain high standards, and I apologize for any oversight during your stay. Your feedback is invaluable as it helps us improve our services and ensure a better experience for our guests in the future. Thank you once again for your review, and we look forward to welcoming you back. Jean Wong, Guest Experience Manager.

Wonderful place to relax, unwind and enjoy a peaceful stay.

トリップアドバイザーの評価 4.0/5

IsmaFaridIsmail トリップアドバイザー認証口コミ

Review for Pullman Hotel Stay (3rd to 6th December 2025) We have stayed at Pullman Hotel countless times I cant even remember how many visits my wife and I have made. The hotel has always been amazing. Our kids love the swimming pool and it is truly a wonderful place to relax, unwind and enjoy a peaceful stay. However, during this visit, there was one issue. At our first check in, the baby cot we requested was not delivered as promised. We stayed for 3 nights, yet the baby cot never arrived. I would like to extend my appreciation to Izzad and Max for helping us carry our luggage to the lobby. Thank you for being such kind and amazing people. Until next time, Pullman Hotel Miri!

Dear IsmaFaridIsmail, Thank you for taking the time to share your review of your recent stay with us at Pullman Hotel Miri, from the 3rd to the 6th of December. First and foremost, it brings us immense joy to read that you and your family have chosen us as your preferred hotel "countless times," and that you consistently find our pool and environment wonderful for relaxation and family enjoyment. We are truly grateful for your longstanding loyalty and trust. However, please accept our most sincere apologies regarding the baby cot that was not delivered as promised. This is not reflective of our usual standards of service and reliability, especially for a valued repeat guest like yourself. We have already addressed this internally with our Housekeeping and Front Office teams to understand the breakdown in communication and to ensure it is not repeated. We deeply regret the inconvenience this caused you and your family during your stay. On a brighter note, we are delighted to hear your kind words for Izzad and Max. We are very proud to have such dedicated and caring individuals on our team, and we will be sure to share your compliments with them. They, and all of us, are motivated by our guests' happiness. Your feedback is crucial in helping us improve. We truly hope for the opportunity to welcome you and your family back, to provide you with the seamless and exceptional experience you have come to expect from us, and indeed deserve. Until next time, we remain at your service. Warm regards, Jean Wong, Guest Experience Manager

Service has deteriorated

トリップアドバイザーの評価 3.0/5

elenasP6097VL トリップアドバイザー認証口コミ

I am a regular customer at Pullman Miri Waterfront. The service has deteriorated. I requested for housekeeping since 12 noon. Waited for 2 and a half hours and still no sign of cleaning the room. I noticed when I entered my room, the room opposite had empty plates outside. That was yesterday afternoon. I saw some hotel staff along the corridor but none bothered to clear the empty room service plates. What has become of Pullman Miri hotel?

Dear Elena, Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the delays you experienced with housekeeping and the cleanliness of the common areas. We strive to provide our guests with a high standard of service, and I regret that we did not meet your expectations on this occasion. Your concerns regarding the room service plates and the responsiveness of our staff have been noted. We value your loyalty as a regular customer and are committed to enhancing the guest experience. Kind regards, Jean Wong, Guest Experience Manager.

との提携 TripAdvisor

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