Pullman Miri Waterfront 5 stars

Customer review rating (ALL Rating) 4.4/5 3,049 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Convenient access to Miri City Centre

  • Web corner and free Wi-Fi in the entire hotel

  • All rooms will offer an ocean or river view

  • Covered parking with 24/7 security

  • 360 degrees breathtaking view of the city from The Executive Lounge on level 24.

Our accommodation(s)

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Hotel location

Pullman Miri Waterfront

Lot 1347 Miri Waterfront, Commercial Centre, Sarawak
98000 MIRI
Malaysia

GPS:4.398145, 113.985265

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,049 reviews

TripAdvisor Rating  4.0/5  594 reviews

Pleasant stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Had a pleasant stay at the hotel. Nothing much to complain except for the provided size of single beds. Wish it was a bit bigger since the room is too big. The TV channels were boring too. Need to add more for kids to watch. The customer service was excellent. The view is fantastic. Overall I like it there.

Dear Ka'ezatul Ajidah A., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your information, we will be looking into the TV channels and the phone directory. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Guest Experience Manager

Hygiene need to be improved

Customer review rating 3.0/5

Joey P. Families - Confirmed reviews ALL

I still see the bathroom is not well-maintained. My previous stay was in August 2023. The mosaic in the toilet, shower area still contained mould which is not up to the standard. Furthermore, the dust of the lamp in the bathroom was not cleaned.

Dear Shuk Yie p., Thank you for taking the time to tell us about your experience at the Pullman Miri Waterfront. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We look forward to welcome you on your next visit and kindly please contact me, Jean Wong (Guest Experience Manager) at 01… and I will personally welcome and assist you in future. Really apologize for the unpleasant experience and disappointment that you had experienced with your stay. For the next visit to Pullman Miri, please let me know. Sincerely, Jean Guest Experience Manager

Great Hospitality

Customer review rating 5.0/5

Jeff C. Business - Confirmed reviews ALL

Pullman Miri never fails on hospitality. All the staff are very approachable.

Dear Vui Hung C., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Guest Experience Manager

Very good facilities

Customer review rating 5.0/5

Ronnie T. T. W. Business - Confirmed reviews ALL

I stayed for less than 24 hours in MIri but the time was fully spend in Pullman Miri, utilising everything from the gym and pool to attending a function at the Grand Ballroom. Everything exceeded expectations. I will stay again.

Dear Andy Jong Wan J., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Guest Experience Manager

good stay

Customer review rating 4.0/5

Sabariah Business - Confirmed reviews ALL

You have good environment and friendly staff. The room's light does not turn on when I first came to the room and few minutes later the staff came and repair it quickly. Overall it is good stay and I would like to recommend to include seafood menu in your room dining menu.

Dear Nabilanur Aini R., Thank you for taking the time to tell us about your experience at the Pullman Miri Waterfront. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean Guest Experience Manager

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Other web-users rate our hotel

  • 877 reviews 9.5/10 Location
  • 2,399 reviews 7.7/10 Room
  • 1,654 reviews 7.7/10 Service
  • 50 reviews 7.8/10 WiFi
  • 1,078 reviews 8.1/10 Comfort
  • 983 reviews 5.4/10 Cleanliness
  • 689 reviews 7.7/10 Breakfast
  • 350 reviews 8.4/10 Vibe

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