Sofitel Sydney Darling Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 11,324 reviews

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Description

Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 spacious rooms and suites with breathtaking views and floor-to-ceiling windows

  • Sweeping views from our top floor Club Millésime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

Our accommodation(s)

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour, 12 Darling Drive, 12 Darling Drive
2000 SYDNEY
Australia

GPS:-33.872908, 151.198704

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce. Bon appétit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  11,324 reviews

TripAdvisor Rating  4.5/5  2,913 reviews

Certificate of excellence 2023

Fantastic. A great time enjoyed by all.

TripAdvisor rating 5.0/5

normanp311 Families - TripAdvisor review

Fantastic. Highly recommended for a short stay in Sydney. We recently held a (3 generational) family gathering (of 16) and stayed at the Sofitel. The Staff, Service and Accomodation was first class. And the location is simply magic. We had a terrific time and would recommend this to anyone. Well done.

Unhappy with my club access

TripAdvisor rating 3.0/5

Passenger49916723597 Families - TripAdvisor review

Very disappointed with the lounge tonight. The new bar they have on level 35 which opens after the evening canapés and drinks had 3 staff preparing for the opening whilst the lounge only had 2 staff members to attend to a full evening service. There were hardly any vacant tables. Took over half an hour just to get a glass of wine. Is the new bar really worth it. The Sofitel should be invested in their loyal customers who are paying for the privilege of the exclusivity of the lounge on level 35 not opening it up for the general public.

Bonjour Passenger49916723597, Thank you for taking the time to review the hotel. We are extremely disappointed to hear of your experience last night. We would love the opportunity to discuss your experience further with you. If you are happy to provide us with further information on your stay, can you please provide your contact details via email to our Guest Relations Team on H9729@sofitel.com Someone from the Management Team will then be in contact with you. We hope to have the opportunity to hear from you soon. Kind regards, Robert Gauer Acting General Manager

Disappointed

Customer review rating 1.5/5

Cindi S. Families - Confirmed reviews ALL

We had to wait a long time to check in. This is despite already checking in online. I don't understandthe point of the online check in. Our room was extremely small. We were missing simple things like toothbrushes. The way the lights worked was really annoying. We either had to have all the lights on or all the lights off. On the second night our lights stopped working all together and we had to pack up at 11pm to move to another room with only one light to see things. When enquiring whether anything was left in the original room when I checked out, the man checking us out was quite rude. I thought that at a minimum there would have been an offer to us to check the room in the daylight. This was not offered. I had ordered a cocktail at the pool bar. I was told that the bar staff had to go upstairs to get the ingredients and that it would take about 5 to 10 minutes to make the cockatil. It took 40 minutes and by that time it was time for us to go back to our room so I didn't get to enjoy my cokctail by the pool. I have stayed in a number of Sofitel's in Australia and and also overseas and have always enjoyed my stay. This is the first time I haven't enjoyed it and I would not recommend this hotel.

Facilities and location excellent. The staff were very pleasant and helpful

Customer review rating 4.5/5

Sharyn Couples - Confirmed reviews ALL

The Sofitel and its team made our 50th wedding anniversary very special. Many thanks

Good stay

Customer review rating 4.0/5

Caleb T. Couples - Confirmed reviews ALL

Very nice staff lovely room although thought we may have got atleast a happy anniversary card or wine

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Other web-users rate our hotel

  • 2,758 reviews 9.3/10 Location
  • 4,942 reviews 8.2/10 Room
  • 5,370 reviews 8.3/10 Service
  • 41 reviews 5.6/10 WiFi
  • 1,321 reviews 7/10 Food
  • 1,204 reviews 7.8/10 Cleanliness
  • 1,174 reviews 8.8/10 Vibe
  • 1,057 reviews 7.7/10 Breakfast

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