Grand Mercure Majlis Residences 5 stars

Customer review rating (ALL Rating) 4.6/5 304 reviews

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Zayed The 1st Street, Electra Street, Tourist Club Area, 53400 Abu Dhabi, United Arab Emirates

Description

Hotel extras

  • Fully-equipped kitchens

  • Outdoor swimming pool

  • Free WIFI

  • Family rooms

  • Private indoor car park

Our accommodation(s)

Room

Studio King Bed

  • 4 pers. max
  • 37 m² / 398 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

Hotel location

Grand Mercure Majlis Residences

Zayed The 1st Street, Electra Street, Tourist Club Area
53400 Abu Dhabi
United Arab Emirates

GPS:24.494556, 54.376223

Telephone
Fax +971 2 408 1000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  304 reviews

TripAdvisor Rating  4.6/5  630 reviews

Certificate of excellence 2025

Customer review rating 3.0/5

V. V. V. J. Families - Confirmed reviews ALL

The hotel is well located with many restaurants and supermarkets nearby. The rooms are nice by not luxurious. The staff is practically non-responsive on emails. As Accor gold, early check in was not honoured. Room service is quiet slow.

Dear V. V. V. J., Thank you for your feedback regarding your recent stay. I apologize for the challenges you experienced with staff responsiveness and room service. Your comments have been noted, and we will continue to strive for an enhanced guest experience. Best regards, Grand Mercure Majlis Residences

Customer review rating 5.0/5

Gabor B. Families - Confirmed reviews ALL

The 2 bedroom studio is the best choice for families...kitchen fitted with all you need, spacious living room, 2 bath rooms, we loved it.

Dear Gabor B., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found the two-bedroom studio ideal for your family and appreciated the amenities provided. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Grand Mercure Majlis Residences

sketchy hotel

TripAdvisor rating 1.0/5

kaaG3498NA TripAdvisor review

I made a reservation about two weeks ago, but the staff ignored my messages until I CC'd the general manager. As soon as I stopped including the general manager in my requests, the staff stopped responding again. Additionally, they sent me a letter demanding that I pay cash for my stay, even though I booked through the official website using my card. This situation makes the hotel feel sketchy. I have already informed my credit card company to be prepared in case they attempt to charge my account without authorization.

Dear K.K, Thank you for sharing your feedback regarding your recent experience at our hotel. I sincerely apologize for the difficulties you encountered with communication and the payment process. It is our priority to ensure that all guests receive timely responses, and it is concerning to hear that your messages were not addressed properly. Regarding payment methods, our policy encourages the use of the card used for booking, and I regret any confusion caused by the request for cash payment. Your comments are taken seriously and will be reviewed to improve our services. Thank you once again for your insights. We appreciate your understanding as we strive to enhance our guest experience. Best regards, Grand Mercure Majlis Residences

Customer review rating 5.0/5

Rahim S. D. S. Couples - Confirmed reviews ALL

Complete peace of mind. connected to every outlet and areas in Abu Dhabi City.

Dear Rahim S. D. S., Thank you for your kind words regarding your experiences at Grand Mercure Majlis Residences. We are delighted to hear that you enjoy your stays and appreciate the convenience of our location. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Grand Mercure Majlis Residences

Severe incident - falling roof

TripAdvisor rating 1.0/5

maurdsisir TripAdvisor review

The hotel is decent looking from outside in a good location. We stayed room no 408 and 409 with our family for two nights last week from 22/10 to 24/10 . We have got one room upgrade from studio to one bedroom apartment . Things were so good till that time . The room service operator was pathetic , very difficult to make him understand what we want . We got some omelettes after 45 minutes , one cutlery for four plates . Food was ordinary , immensely overpriced. Breakfast spread was good but badly managed . One big guy looks like a supervisor busy with his social media on smartphone and two girls trying their best to take care of many people but they were not enough . Coffe machine as usual malfunnctioned . He real incident happened on 24th morning , roof of one washroom suddenly fell on my daughter, she was in shock . We run to other room and saw whole roof was about to collapse. It could have been lot worse accident . The reaction from the hotel was slow and indifferent Never experience roof is falling on guest’s head . During check out , reception offered some free cakes from coffe shop as compensation! Such a joke . Its an old run down property , better to avoid . Plenty options in Abu Dhabi . .

Dear Sisir M, Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Majlis Residences. We sincerely apologize for the unfortunate incident you experienced with the ceiling in your room. Your safety and comfort are of utmost importance to us, and we take such matters very seriously. We regret that your experience with our room service did not meet your expectations and that the breakfast management was not handled efficiently. Your comments regarding the food quality and service have been noted, and we will review them with our team to enhance our guest experience. We understand that the compensation offered did not align with the seriousness of the incident you described, and we appreciate your input on this matter. We hope to learn from your experience to ensure that we can provide a better environment for our guests in the future. We thank you for your feedback and wish you safe travels ahead. Best regards, Grand Mercure Majlis Residences

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Other web-users rate our hotel

  • 596 reviews 9.6/10 Location
  • 841 reviews 8.4/10 Room
  • 1,461 reviews 9.5/10 Service
  • 13 reviews 8.6/10 WiFi
  • 345 reviews 8.3/10 Cleanliness
  • 293 reviews 7.6/10 Breakfast
  • 54 reviews 9.3/10 Wellness Area
  • 13 reviews 3.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.