Majlis Grand Mercure Residence Abu Dhabi 5 stars

This hotel offers good value for money. It is not 5 stars, but then it doesn't charge 5 stars room rates. The room I had was a King Studio. It was large with a kitchenette: microwave oven, a cook top , a refrigerator (that worked well) and a kettle which did not work properly. It turned itself off when the water was warm, never hot. I tried this 3 times, always with the same result. I did not mention this to staff when I left as I was in a rush. I suggest they replace the kettle. Breakfast is not 5 stars, but you will not leave hungry. There are pastries, cereals, juices, cheeses, an egg station (for omelettes etc) and a variety of hot dishes: chicken livers, hot minced corned beef, fried fish etc The hotel is located near many barbers, supermarkets, printers and small Indian, Paki and Banglzdeshi eateries (often called "cafeterias"). Staff are in the main, hardworking and professional. Notably, Evgenia (Russian/Ukranian speaker), a manager or maybe THE manager, was pleasure to deal with as she was always courteous, well informed and on the ball. Once again in my travels I encounter Russian speaking staff who exhibit first class manners and high standards of professionalism. To me, they and Chinese staff, especially in Singapore and HKG are the gold standards in hospitality workers. Not so the young lady who checked me in, Patricia. She did not know the answers to two simple questions. All in all, I would give the hotel 4.5 out of 5.

Amazing hotel, nice facilities like swimming pool, gym. Especially front desk staff were so very helpful and friendly. Personally I would recommend this hotel to spend your holidays.willdefinately stay again

Hospitality at its best. The staff are friendly and courteous at the reception. Stayed for 2 weeks and my stay was very comfortable. Convenient location. Great service by Housekeeping. I will stay again in Majlis Grand Mercure.

This hotel Housekeeping staff is good they take care off guests thier cleaning is good and specially this Faizan it's cleaning is Good and way to communicate with guest is Good .. Highly recommended surely come back for another time to spend some quality time

We are currently staying at the Majlis Grand Mercure Residence and like it a great deal. So what do we appreciate? 1. Excellent downtown location, with lots of shops and restaurants in walking distance and taxis easily available. 2. Friendly and helpful staff, who upgraded us (free of charge) from a studio to a suite. 3. An enormous living area (we have lived in apartments smaller than this) with a well-equipped kitchen. 4. A good pool, jacuzzi and spa centre on the top floor and a coffee shop in the lobby area. 5. Brilliant value for money, especially by UAE standards. No complaints at all!