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Mercure Algeciras 3 stars

Customer review rating 4.1/5 636 reviews

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Room 1

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Mercure Algeciras
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+ 16 Services

Hotel extras

  • Spacious rooms, some with a lounge and kitchen, ideal for long stays.

  • Fitness center measuring 10764 sq. ft., with the best equipment and instructor-led activities.

  • Free WIFI, SportsBar with live sports on the big screen and minicasino.

  • Opposite Algeciras port and ferry terminal, just a few minutes from the beach and town center

  • Family rooms with 2 bedrooms, children under 12 years stay free of charge.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • MassagePaying
  • Billiards/Snooker

Hotel location

Mercure Algeciras

Calle Malta 1
11204 algeciras
spain

Tel: +34956639748

Fax: (+34)95/6633000

Check-in from 12h00

Check out up to 12h00

  • LINEA 5 :  5 AVENIDA ESPAÑA

  • By plane

    JEREZ DELA FRONTERA At 108km / 67 miles

  • By plane

    MALAGA AIRPORT At 130km / 80 miles

  • By boat

    PUERTO DE ALGECIRAS At 1km / 1 miles

  • By train

    RENFE At 2km / 1 miles

GPS :36.142744, -5.448355

Our accommodation(s)

Decorated in a modern style, with light and relaxing colors, wood tones and white marble floors, all our rooms have a minibar and free Wi Fi.

Standard Room with 2 Single beds

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Business Desk

Standard Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Views: Courtyard View, City View *

Subject to availability

  • Wireless internet in your room
  • Business Desk

Superior Room

  • Max. number of persons: 3
  • Area: From 43 / 463 sq ft
  • Wireless internet in your room
  • Business Desk
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: Regional

The Mercure Algeciras Hotel offers a freshly prepared buffet breakfast to start the day off right. During meal times, a menu of international cuisine is served in the restaurant and rooms.

Dinner

20:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

The hotel bar is open throughout the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Algeciras

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

636 reviews

tripadvisor

TripAdvisor Rating 3.5/5

403 reviews

Not great

Customer review rating 3.0/5

Philip J. Couples - 06/04/2021 Confirmed reviews ALL

Good location but water pressure in the bathroom was much too low. Breakfast was very limited. Courtyard was not very clean.

Dear Philip J., Thank you for taking the time to share your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jesús Benítez General Manager

Poor customer areas ambient

Customer review rating 2.5/5

Tommaso F. Solo - 02/04/2021 Confirmed reviews ALL

I found hard to relax in this property. The staff on duty for breakfast is really loud and focus on talking about their own things. A lady in particular would speak from the floor to someone in the kitchen or reception. Lack of training i guess.

Dear Tommaso F., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jesús Benítez General Manager

Trip

Customer review rating 4.0/5

Mark Business - 14/02/2021 Confirmed reviews ALL

A very pleasant stay as always

Very well located

Customer review rating 5.0/5

Dorte B. J. Business - 08/01/2021 Confirmed reviews ALL

Overall a very goodplace for long term staying. The internet was NOT optimal for international use. No internet in the living room. That is the only point that I can claim at the Hotel. Great staff, Good service, well cleaned overall. Good parking service.

Nice and understanding Staff

Customer review rating 4.5/5

Sofie Business - 14/11/2020 Confirmed reviews ALL

I stayed with you for 2 months and it was a nice stay. The staff was nice.

Dear Sofie, We very much appreciate your comments regarding your stay at the Mercure Algeciras. I will share your comments with our team We hope your next visit will be as pleasant as the previous one. Sincerely, Jesús Benítez General Manager
Customer review rating 5.0/5

Dorte B. J. Business - 10/11/2020 Confirmed reviews ALL

Good service, flexible and nice staff

Very functional.

Customer review rating 5.0/5

Anonymous Business - 16/09/2020 Confirmed reviews ALL

I stayed there for a couple of months. It did work really well. Especially I liked the kitchen in the rooms. I was able to make my own meals, which is really good in Covid times. The crew was really helpful with whatever I asked. They allow pets in this hotel, which is essential to me. It was easy to walk the dog near the hotel, since it is near a park, and the beach.

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Algeciras with your dog. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jesús Benítez General Manager

neutral

Customer review rating 3.0/5

Ali Business - 24/07/2020 Confirmed reviews ALL

The receptionist forgot to give me me voucher drink i had to say him to give it to me. Unprofessianal personel the bar man acting he never saw the voucher. hotel is very dirty . rooms was clean and big with nice vieuw.

Bad experience

Customer review rating 0.5/5

Filipe V. Families - 22/07/2020 Confirmed reviews ALL

I am an Accor fan and unfortunately my last experience was very disappointed. Due to the COVID situation, hotel was not fully occupied and I kindly asked to do a early checking at 12am (which usually it is checkin time in most Accor hotels around the world), however the front desk agent, did not accepted that.. saying checkin would only be available by 2pm. So, I asked to leave my luggage in the hotel, as I was going to have lunch in the city, which was also denied by the hotel. Next day, breakfast was horrible. Basically, they have served bread, butter and a sort of cake with coffee (no fruits, cheese, ham, yogurt, juice), I mean, I have been in several hotels around the world and this was the worst breakfast I have even had. I have mentioned to the front desk agent on my checkout and she basically ignored me, saying if I was not happy, i should send an email to the hotel manager. That´s not what I would expect from Accor / Mercure. Hopefully, someone can see my comments and escalate this case. Minimum what I would expect was a discount in the amount I paid for the breakfast, which she has denied.

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure Algeciras. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jesús Benítez General Manager

Well located

Customer review rating 4.0/5

Jillienne D. V. Couples - 07/03/2020 Confirmed reviews ALL

The staff were helpful, the rooms were comfortable. We booked a room with a kitchen but supplies were limited. Would have been nice to have a sharp knife and a board, washing up liquid and a tea towel.

Dear Jilliene de V., We very much appreciate your comments regarding your stay, it is always a pleasure to receive positive feedback. We love to hear that you have enjoyed your room and our facilities. We hope to see you again in your next visit to Algeciras. Sincerely, Jesús Benítez, General Manager
Customer review rating 2.5/5

Jose Business - 16/01/2020 Confirmed reviews ALL

Food at the restaurant was not good. Also, I have the impression I was served what it was easier for the waitress to prepare and not what I wanted to eat. The couple of options I requested were not available. Breakfast compare to other restaurants was really poor. I choose to spend my second night in town at a different hotel.

Dear Jose, Thank you for taking the time to tell us about your experience at the Mercure Algeciras. I am sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jesús Benítez, General Manager,

Not worthy of the Mercure brand

Customer review rating 1.5/5

Valeria Families - 14/01/2020 Confirmed reviews ALL

The size of the room was perfect and the state of cleanliness (of the room) was decent, other than that it was a hotel to completely write off the map. The rooms are completely impersonal, white walls with no decoration, the bathroom is tiny and with no air circulation, the kitchenette is a disaster (freezer door stcuk open, cabinet badly fitted...). But the worst experience came with breakfast: the breakfast area is tiny, the floors are dirty and sticky, the choice of food and drink is non-existant (even the coffee machine was broken and the yogurt fridge was unplugged). The chairs and tables were filthy (not only from previus guests, but from lack of cleaning over a long period of time). Finally, the reception area is dark and unwelcoming and mosly unsfatted (and we arrived at 6 pm). The only reason why i booked this hotel is that it was part of the Mercure family of hotels, I won't be making that mistake again in the future!

Dear Valeria, Thank you for taking the time to tell us about your experience at the Mercure Algeciras. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jesús Benítez, General Manager

Nice stay in Algeciras

TripAdvisor rating 4.0/5

porterbrian23 Solo travel - 24/12/2019 TripAdvisor review

I had stayed at the hotel for one night, enjoyed it so much came back a few days later and stayed another 3 nights. All the staff were great and very helpful The room was clean and spacious Food good Good location and close to Corte Engles

Spacious room

TripAdvisor rating 3.0/5

ayshhk Solo travel - 15/10/2019 TripAdvisor review

The room was clean and quite spacious. There was a separate area for wardrobe and storing your luggage. The staff was helpful and cheerful. The breakfast was quite good. Unfortunately, the air-conditioning of my room was out of order. It worked for around 20 to 30 minutes then stopped working. I turned it on again but it stopped working again. Then I reported to the front desk. The staff offered me another room. At that time, I had unpacked my stuff and did not want to do the packing and unpacking again. The staff marked the case on the logbook and said it would be fixed the following day when I went out. Luckily, the temperature was lowered at night. It was not hot when I opened the window at night. The following morning, I found a part of the mirror lights was not functioning as well. Therefore, I reported to the front desk and reminded the staff that the problem of the air conditioning. The staff said they would fix both the problems that day. However, when I came back, I found that the mirror light was fixed but the air-conditioning was still not working properly. I reported to the front desk again and she apologised to me and wrote it on the logbook again. Unfortunately, when I came back on the night before I check out, the air-conditioning was still not working and I was told that it was because they did not have parts for repairing. The staff said she could offer me another room but I refused it as I didn't want to change to another room at the last night I stayed in the hotel. Anyway, it is still worth to stay in this hotel.

Good stay

TripAdvisor rating 3.0/5

Johnson Y Couples - 12/08/2019 TripAdvisor review

The hotel has fairly good location. It is clean and the room is quite spacious. However, the room setting is not that great. The big space is not being used properly. Something is missing on the design for the room. The dinner menu was very basic. We ordered pizza which was half frozen, half hot when the pizza was served on our table. Something should be done in this hotel. At least some standard should be held. I have had good feelings from many other Mercure hotels I stayed. Hopefully, this one will catch up the good reputation.

Nice hotel but breakfast poorly organised

TripAdvisor rating 3.0/5

Marceld1200 Business - 17/06/2019 TripAdvisor review

During every monring of my stay the breakfast was not ready served or things where missing. Coffee machine was broken but no replacement for at least one week. In my opinion easy to buy a dolce gusto or nespresso machine at the nearest shop.

Dear Marceld1200, Thank you for taking the time to tell us about your experience in Mercure Algeciras. I am very pleased to read that is a nice hotel for you. I am sorry for the problems with automatic coffee machine, we offered for these days coffee prepared by our staff. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Jesús Benítez General Manager

Great Location

TripAdvisor rating 5.0/5

AcdninMaroc Couples - 10/03/2019 TripAdvisor review

I booked this to start a road trip through Andalucia. The location was great to get a taxi from the ferry, walk to some great tapas bars 10 minutes away and grab some breakfast before leaving the next morning for Ronda. I didn't take advantage of their fitness facility but it looks good.

Dear Stay61592921899, Thank you for choosing us for your stay in Mercure Algeciras. We love you have enjoyed our hotel, you must try our gym next time you came back, you won't regret of that! we hope to see you next time. Best regards,

Business trip

TripAdvisor rating 4.0/5

Hendrikus N Business - 05/03/2019 TripAdvisor review

Good hotel with great staff, both at reception and at the restaurant. Rooms are spacious and modern. Hotel location is close by the port with easy access from the motorway. Breakfast was good with loads of choice between Spanish & international. Please be advised that restaurant menu is limited, but they also serve the same menu as room service

Dear Hendrikus N, Thank you very much for choosing us for your stay here in Algeciras, we are very pleased you have enjoyed your days here with us, and you liked our staff and services like breakfast. We hope to see you again in your next visit to Algeciras. Our best wishes from Mercure team.

Easy stay

TripAdvisor rating 4.0/5

HeikkiTravellingFIN Couples - 31/12/2018 TripAdvisor review

We stayed just for overnight in Algeciras. For that purpose the hotel was good with rather easy access. Service was ok though when having the welcome drink at bar the service person did not understand much of english which is nowadays extremely surprising. The breakfast was basic but okayish.

quick overnight stay

TripAdvisor rating 5.0/5

bill403 Solo travel - 25/12/2018 TripAdvisor review

this newer hotel was very nice and my room was huge compared to most places. I received a small Christmas present of socks that were cute. you will need a cab between the rail station and the hotel and also to the Port ferries to Morocco.

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