Mercure Algeciras 3 stars

Good service, flexible and nice staff

I stayed there for a couple of months. It did work really well. Especially I liked the kitchen in the rooms. I was able to make my own meals, which is really good in Covid times. The crew was really helpful with whatever I asked. They allow pets in this hotel, which is essential to me. It was easy to walk the dog near the hotel, since it is near a park, and the beach.

The receptionist forgot to give me me voucher drink i had to say him to give it to me. Unprofessianal personel the bar man acting he never saw the voucher. hotel is very dirty . rooms was clean and big with nice vieuw.

I am an Accor fan and unfortunately my last experience was very disappointed. Due to the COVID situation, hotel was not fully occupied and I kindly asked to do a early checking at 12am (which usually it is checkin time in most Accor hotels around the world), however the front desk agent, did not accepted that.. saying checkin would only be available by 2pm. So, I asked to leave my luggage in the hotel, as I was going to have lunch in the city, which was also denied by the hotel. Next day, breakfast was horrible. Basically, they have served bread, butter and a sort of cake with coffee (no fruits, cheese, ham, yogurt, juice), I mean, I have been in several hotels around the world and this was the worst breakfast I have even had. I have mentioned to the front desk agent on my checkout and she basically ignored me, saying if I was not happy, i should send an email to the hotel manager. That´s not what I would expect from Accor / Mercure. Hopefully, someone can see my comments and escalate this case. Minimum what I would expect was a discount in the amount I paid for the breakfast, which she has denied.

The staff were helpful, the rooms were comfortable. We booked a room with a kitchen but supplies were limited. Would have been nice to have a sharp knife and a board, washing up liquid and a tea towel.

Food at the restaurant was not good. Also, I have the impression I was served what it was easier for the waitress to prepare and not what I wanted to eat. The couple of options I requested were not available. Breakfast compare to other restaurants was really poor. I choose to spend my second night in town at a different hotel.

The size of the room was perfect and the state of cleanliness (of the room) was decent, other than that it was a hotel to completely write off the map. The rooms are completely impersonal, white walls with no decoration, the bathroom is tiny and with no air circulation, the kitchenette is a disaster (freezer door stcuk open, cabinet badly fitted...). But the worst experience came with breakfast: the breakfast area is tiny, the floors are dirty and sticky, the choice of food and drink is non-existant (even the coffee machine was broken and the yogurt fridge was unplugged). The chairs and tables were filthy (not only from previus guests, but from lack of cleaning over a long period of time). Finally, the reception area is dark and unwelcoming and mosly unsfatted (and we arrived at 6 pm). The only reason why i booked this hotel is that it was part of the Mercure family of hotels, I won't be making that mistake again in the future!

I had stayed at the hotel for one night, enjoyed it so much came back a few days later and stayed another 3 nights. All the staff were great and very helpful The room was clean and spacious Food good Good location and close to Corte Engles

The room was clean and quite spacious. There was a separate area for wardrobe and storing your luggage. The staff was helpful and cheerful. The breakfast was quite good. Unfortunately, the air-conditioning of my room was out of order. It worked for around 20 to 30 minutes then stopped working. I turned it on again but it stopped working again. Then I reported to the front desk. The staff offered me another room. At that time, I had unpacked my stuff and did not want to do the packing and unpacking again. The staff marked the case on the logbook and said it would be fixed the following day when I went out. Luckily, the temperature was lowered at night. It was not hot when I opened the window at night. The following morning, I found a part of the mirror lights was not functioning as well. Therefore, I reported to the front desk and reminded the staff that the problem of the air conditioning. The staff said they would fix both the problems that day. However, when I came back, I found that the mirror light was fixed but the air-conditioning was still not working properly. I reported to the front desk again and she apologised to me and wrote it on the logbook again. Unfortunately, when I came back on the night before I check out, the air-conditioning was still not working and I was told that it was because they did not have parts for repairing. The staff said she could offer me another room but I refused it as I didn't want to change to another room at the last night I stayed in the hotel. Anyway, it is still worth to stay in this hotel.

The hotel has fairly good location. It is clean and the room is quite spacious. However, the room setting is not that great. The big space is not being used properly. Something is missing on the design for the room. The dinner menu was very basic. We ordered pizza which was half frozen, half hot when the pizza was served on our table. Something should be done in this hotel. At least some standard should be held. I have had good feelings from many other Mercure hotels I stayed. Hopefully, this one will catch up the good reputation.

During every monring of my stay the breakfast was not ready served or things where missing. Coffee machine was broken but no replacement for at least one week. In my opinion easy to buy a dolce gusto or nespresso machine at the nearest shop.

I booked this to start a road trip through Andalucia. The location was great to get a taxi from the ferry, walk to some great tapas bars 10 minutes away and grab some breakfast before leaving the next morning for Ronda. I didn't take advantage of their fitness facility but it looks good.

Good hotel with great staff, both at reception and at the restaurant. Rooms are spacious and modern. Hotel location is close by the port with easy access from the motorway. Breakfast was good with loads of choice between Spanish & international. Please be advised that restaurant menu is limited, but they also serve the same menu as room service

We stayed just for overnight in Algeciras. For that purpose the hotel was good with rather easy access. Service was ok though when having the welcome drink at bar the service person did not understand much of english which is nowadays extremely surprising. The breakfast was basic but okayish.

this newer hotel was very nice and my room was huge compared to most places. I received a small Christmas present of socks that were cute. you will need a cab between the rail station and the hotel and also to the Port ferries to Morocco.