Mercure Algeciras 3 stars

Hotel staff was helpful, the parking garage was a tight fit for our medium size car. The room was very dirty, beds were worn and breakfast was very small. We would avoid staying at this hotel if possible. Even the bathroom had a light switch that sounds like it was shifting out and only worked on occasion.

Everything was fantastic. Great staff. Nice reception. Please do hand over my special thanks to the lady at the reception at the time of checking in plus big compliments to the cleaning staff. They did a great job and did it beyond expectations. For example, I found my T shirts folded which I had just left around in the bed.

Very nice apartment in the hotel for a friend and I.

Nice services but the room needs many improvements.

The room was clean and quite spacious. There was a separate area for wardrobe and storing your luggage. The staff was helpful and cheerful. The breakfast was quite good. Unfortunately, the air-conditioning of my room was out of order. It worked for around 20 to 30 minutes then stopped working. I turned it on again but it stopped working again. Then I reported to the front desk. The staff offered me another room. At that time, I had unpacked my stuff and did not want to do the packing and unpacking again. The staff marked the case on the logbook and said it would be fixed the following day when I went out. Luckily, the temperature was lowered at night. It was not hot when I opened the window at night. The following morning, I found a part of the mirror lights was not functioning as well. Therefore, I reported to the front desk and reminded the staff that the problem of the air conditioning. The staff said they would fix both the problems that day. However, when I came back, I found that the mirror light was fixed but the air-conditioning was still not working properly. I reported to the front desk again and she apologised to me and wrote it on the logbook again. Unfortunately, when I came back on the night before I check out, the air-conditioning was still not working and I was told that it was because they did not have parts for repairing. The staff said she could offer me another room but I refused it as I didn't want to change to another room at the last night I stayed in the hotel. Anyway, it is still worth to stay in this hotel.

I liked the hotel!

From the elevator to the room was dirty . The night I wanted to eat in I was told that the restaurant was booked. I was given the option to eat in my room. This is unacceptable since I was told at the time of booking the room that it has a restaurant. The morning breakfast; the only good thing was the coffee. I ate breakfast outside the restaurant

Someone take my own towel that was inside my room. I complied with the hotel but they dont give me a answer, just told me "we will delivery your towel to you, it take two days to back from lavanderie". Soon will be 1 month and they didnt give me towel or give me a explanation.

Comfortable place, what I expected

Room was large and comfortable

Room was clean and big, the staff were very friendly and helpful within the hotel, but showed no knowledge outside the hotel. The FnB service staff was nice, and tried hard even though she spoke no English, we had no order issues. The food quality is a not good enough, very basic quality. The lobby/restaurant needs some music as it has no atmosphere. The bidet in the room blocks access to the shower and makes difficult/dangerous getting in and out of the shower.

The hotel has fairly good location. It is clean and the room is quite spacious. However, the room setting is not that great. The big space is not being used properly. Something is missing on the design for the room. The dinner menu was very basic. We ordered pizza which was half frozen, half hot when the pizza was served on our table. Something should be done in this hotel. At least some standard should be held. I have had good feelings from many other Mercure hotels I stayed. Hopefully, this one will catch up the good reputation.

Bon sejour en general

Have used this hotel a few times as live reasonably close so it's handy for nights out or shopping in Algecias. Staff were nice and got my upgrad and 2 free drinks as per platinum status. Rooms beginning to look a bit dated, but still acceptable and very clean.

We really liked the room. Everything was spacious and easy to use. Kitchen great. My dog loved his bed. Thank you. No problems.