Mercure London Heathrow

Mercure London Heathrow 4 estrelas

Classificação clientes Avis (Classificação ALL) 3.9/5 120 comentários

Hotel ALLSAFE. Aprovado

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Descrição

Extras do hotel

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

Localização do hotel

Mercure London Heathrow

Shepiston Lane, Hayes, Middlesex
UB3 1LP LONDRES
Reino Unido

  • TRANSPORT FOR LONDON:  ROUTE 140 STATION ROAD

  • TRANSPORT FOR LONDON:  PICCADILLY T1,2 &3

  • De avião

    LONDON HEATHROW A 3 km / 1 milhas

  • De carro

    MOTORWAY M4 JCT, 4 A 2,41 km / 1,5 milhas

  • De trem

    HAYES AND HARLINGTON A 1,61 km / 1 milhas

GPS:51.494497, -0.430612

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião

BORDERS RESTAURANT

O Borders Restaurant oferece opção de jantar versátil seja para uma refeição formal ou informal. O foco é fornecer um menu contemporâneo com ênfase em produção sazonal e fresca.

Nossas acomodações

Os 184 quartos recém-reformados foram projetados com um visual contemporâneo, mas ainda confortáveis e convidativos tanto para negócios quanto lazer. Escolha entre os Quartos Padrão, Superior e Privilege, além dos Conjugados e Familiares.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes para
Mercure London Heathrow

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.9/5  120 comentários

Classificação no TripAdvisor  3.5/5  1.410 comentários

Don’t stay here for What ever reason you have

Classificação TripAdvisor 1.0/5

thetravler2022 Avaliação certificada TripAdvisor

We stayed here for a night, Thank god. But that night we stayed there it was horribla. You couldnt flash the toilet, it was dirty, the cops was used everything was just bad. I wouldn’t recommend this place to anyone

Dear thetraveller2022, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services not fully up to your expectations. We would be grateful if you can elaborate the issues so that we can carry out the necessary procedures. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, General Manager

Small cold room

Classificação TripAdvisor 2.0/5

clairejb5652022 Negócios - Avaliação certificada TripAdvisor

Cold, small room with very noisy heating, which needed to be on because of the room temperature. Soft bed with hard pillows. No mention of complementary drink or room up grade which should come with Gold Status!

Dear clairejb5652022, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to note that the product were below expectations and the team missed the vouchers. This is to inform you complimentary upgrades are subject to availability and this was provided to via a Superior Double room instead of standard queen originally booked. For your information, the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Nonetheless, I hope this does not deter you from staying with us again. Please feel free to inform us if we can be of any further assistance. Regards, General Manager.

Road Trip to Jolly Old England

Classificação TripAdvisor 2.0/5

sulu205 Avaliação certificada TripAdvisor

This hotel will nickle and dime you. The do not disturb sign wasn't acknowledged. I had to park behind the hotel, on the grass, in a suspect neighborhood and was charged. Diamond members do not eat free on the weekend here. The room wall chargers did not work. In order to charge my laptop or cell phone I had to unplug the light. When I question the Diamond member free weekend breakfast I was given free drink vouchers. Which I was told I was supposed to get at check in. They turned off our room keys after check in even though it was paid up for the weekend. I would not recommend this hotel to anyone. Unless you want to hide from the Law

Dear sulu205, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. I wanted to clarify the points observed by you. The grassy parking area falls within the private grounds (and hence chargeable) of the hotel which is secured by a 6 feet high fence. I am not sure if you were were able to see this from your parking location. I would be grateful if you provide us with the room number which you stayed so that I can personally investigate the issues. We indeed allow free breakfast for Diamond members as long as the booking has been received from direct channel. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, General Manager

First time

Classificação TripAdvisor 4.0/5

Dreamer39083422508 Negócios - Avaliação certificada TripAdvisor

First time here and although was given an upgraded room it turned out to be an adapted disabled person room which had handrails around the toilet and a normal bath!!!!! The bathroom was not as clean as it could be with hair on the floor and power outlets were not best placed for work as there was no desk as such.

Dear Dreamer39083422508, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to note that you enjoyed your stay with us in some respects and are grateful for your thoughtful comments. We would definitely carry out the necessary procedures. Please feel free to inform us if we can be of any further assistance. Regards, General Manager

Worst experience for a 4 stars !

Classificação TripAdvisor 1.0/5

boy075 Negócios - Avaliação certificada TripAdvisor

This hotel is poorly maintened, old and in a crappy zone. It is far from the airport, and it will cost you arround 40 GBP for your transfers with Uber, as there is NO shuttle service provided. Very long wait at the restaurant (even the food was good). The bath does not work, the management as probably stuck the bathtub stopper not for the client to use the facility. Tap broken, AC noisy. This hotel does not deserve its 4 stars neither to belong to Accor group anymore.

Dear boy075, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services below expectations. Although, I am unable to comment on private suppliers but our local taxi company takes around £20 for a trip to the airport. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Nonetheless, apologies for the stay experience and please feel free to inform us if we can be of any further assistance. Regards, General Manager

Heathrow Airport Hotel Mercury London Heathrow

Classificação TripAdvisor 1.0/5

TIEN D Avaliação certificada TripAdvisor

Hotel room is not clean, stained bathroom, Stained carpet,dated deco. The location is distance away from the airport. The location I felt unsafe not recommended ! A big mistake from my self to booked this Hotel. I felt very let down by ACCOR LIVE LIMITLESS GROUP. Never again.

Good evening TienManhDinh! Thank you for taking your time to leave this feedback. I am sorry to hear that you were not pleased with your stay. Next time if you visit us again, please do let us know if you are not happy with your room and if we are able to we will happily change it for you. Everyday we try to improve our rooms and hopefully one day if you visit us we can show you a change :) Warm regards, Govinda Wilczynska Assistant Front Office Manager Mercure London Heathrow

Bad nights sleep

Classificação TripAdvisor 3.0/5

Julie R Negócios - Avaliação certificada TripAdvisor

Stay was spoilt by a very uncomfortable bed, the mattress urgently needs replacing. Also I was at the back of the hotel on the second floor and there was some type of extractor fan constantly humming all night which did not help. On the positive the bar staff were friendly and helpful. When I mentioned the bad night sleep at check the lady on duty giggled at me and said oh well never mind.

Hi Julie! Thank you for taking your time to leave this feedback. I am really sorry to hear that your stay didn't meet the standards. Next time please kindly let us know and we will do our best to change the situation and find a positive outcome for you! I am really sorry that our reception team didn't take your case more seriously, would you know the name of the lady that served you? We hope to welcome you soon again and be able to show that this is not our usual way of handling situations like this. Warm regards, Govinda Wilczynska Assistant Front Office Manager Mercure London Heathrow

Careful at deposit money

Classificação TripAdvisor 3.0/5

mi0rdachi Negócios - Avaliação certificada TripAdvisor

Hotel not answering to emails, receipt not given at front desk and refund of 50 Gbp not received yet. Contact the hotel by email and no answer from their side, very disappointing. Most likely is the worst experience with Accor hotel.

Dear Mi0rdachi, Thank you for taking the time to leave a review of your stay with us at Mercure London Heathrow. I did reach out to you on the 30th of December in relation to your deposit, and havn't heard anything back so I hope this indicates you have now received the funds. As mentioned on Check-in, this usually takes no longer than 48 hours to be returned, but some banks can take considerably longer. If the issue is still not sorted out, please would you be able to reply to my email, or reach out to me once more at J.grant@mercureheathrow.com. Thank you and I hope you have a pleasant day ahead, Jordan Grant Front Office Manager Mercure London Heathrow

Nice short stay

Classificação TripAdvisor 4.0/5

erikvanvliet Solo travel - Avaliação certificada TripAdvisor

Travelling from Heathrow on an early morning may be as hassle ,a stay in the Mercure hotels was for me a great altternative and worh its money completely . Rooms aart spacious and sound proof and the restaurant offered some great food

Dear Erik, Thank you kindly for your high review of Mercure London Heathrow on your recent stay with us. I'm really happy to see that you found us to be excellent value for money and found the rooms to be spacious! I have also passed your comments about the great food over to our chefs in the kitchen! I hope you had a nice flight and we look forward to welcoming you back to the hotel soon, Warm regards, Jordan Grant Front Office Manager Mercure London Heathrow

An awful stay

Classificação TripAdvisor 1.0/5

KMS1342 Negócios - Avaliação certificada TripAdvisor

The room was too warm & stuffy; altering the thermostat made no difference. Noise from the room above kept waking me. The meal was a disaster. Both reasonable draft beers were "OFF"; none of the 4 choices of pizzas was available. The fish & chips were another disaster; french fries instead of chunky chips, half cold overcooked semi-cold peas instead of minty peas; the cod was totally insipid. Complain to the waiter - he did not understand english. Reception: "Oh sorry, can I have your card ..... The worst hotel meal I can remember & about the worst hotel stay.

Dear KMS1342 thank you for your feedback, I am disappointed to read that your stay with us was not of the same high standard that most of our guests have come to experience from us and for that we are sorry. i am unable to investigate this any further as there is not enough tangible information on your feedback that could tell us of the date of your stay or about your reservation. if you would like to take this matter further then kindly contact us directly at hm@mercureheathrow.com. Once again thank you for your feedback and i hope that your recent experience will not deter you from returning back to us in the near future as we would be delighted to welcome you back. Kind regards P Walia

super service

Classificação TripAdvisor 5.0/5

Margaret O Solo travel - Avaliação certificada TripAdvisor

The handle on my suitcase broke as it was loaded into the taxi upon leaving my home; I asked the Night manager for advice and he took it away to repair it. The case survived 4 flights and my homeward journey and is as good as new.

Dear maowenholt thank you for your 5 star ! feedback and i will pass your comments to our DIY superstar night manager that his repair work survived under the toughest conditions! i hope that upon your return to London you will give us another opportunity and stay with us as we would be delighted to welcome you back Kind regards Pankaj Walia

Great hotel stay

Classificação TripAdvisor 4.0/5

J2119QYjeffb Couples - Avaliação certificada TripAdvisor

Great hotel in a quite location, good access to LHR airport with shuttle bus and M4, this hotel is not suited to shopping trips, good breakfast and bar,good parking but the car park can get busy later in the evening

Dear Guest Thank you so much for your feedback. We couldn't be more pleased. The entire team joins me in thanking you for your patronage and we look forward to welcoming you back. With every good wish. Kind Regards, Mercure Team

Checkin disaster

Classificação TripAdvisor 3.0/5

cmi68 Solo travel - Avaliação certificada TripAdvisor

no prioriy check in avalable, receptionist was busy checking in a group, waited almost half an hour in the queue. When I told the receptionist to turn off the priority check in sign if priority check in is unavailable, I was only told to go back in line and wait... absolutely nothing at this stay was done to recognize my platinum status.

Dear Passenger36804329760 thank you for your feedback, we can understand your disappointment, as the priority desk was not available during your check in and we are very sorry that your platinum status was not recognized. we are currently looking into ways to improve our procedures in this matter and we are grateful for your feedback. we hope that this experience will not deter you from returning back to us as we would be delighted to welcome you back. kind regards P Walia

Worst Mercure experience ever

Classificação TripAdvisor 2.0/5

JohnL7977YA Solo travel - Avaliação certificada TripAdvisor

Far too much noise from hotel staff at 7.30 AM on both mornings; no consideration at all for guests. Ruined my stay. Also check-out was a negative experience, with the person unable to locate my full stay details and had a very poor level of spoken English (I am not a xenophobe, that is how it was).

Dear JohnL7977YA Thank you for your feedback and we are disappointed to read that you were disturbed during your stay with us. However there is not enough identifiable information in your feedback, therefore it would be great if you could contact myself directly as we would like to investigate this further and resolve the matter. At the time mentioned by you. most of our team members are focused either in the restaurant or at the front desk, majority of our housekeeping team arrives later than that, therefore i am intrigued at the source of noise that disturbed you. we would like all our guests to have a comfortable stay with us, However If there is any inconvenience our guest is facing for whatever reason, then our team is there to address and resolve the issue. Therefore, if you had informed us of the disturbance you had faced on the first morning then we would have taken steps to stop the activity preventing further aggravation faced by you. Once again please accept our apologies in the matter and we hope that you will give us another opportunity to welcome you, so that you can also experience the high standards most of our guests have experienced with us. Kind regards Pankaj Walia

No privilege for Platinum member

Classificação TripAdvisor 2.0/5

Hendrosan2001 Solo travel - Avaliação certificada TripAdvisor

Room size is fine but looks rundown especially bathroom. No free upgrade room for platinum member. receptionist mentioned that hotel is fully booked but it seems not so many guess come in. Room door can't close properly, must checking twice

Dear Hendrosan2001 Thank you for your feedback, all our guests are very valuable to us especially our platinum members, who we upgrade at every available opportunity, however this benefit is subject to availability and i am sorry that we were not able to offer you a room upgrade on this occasion. your feedback in regards to the door has been shared with our maintenance team for further action and i hope that we will have the opportunity to welcome you back in not too distant future. Kind regards Pankaj Walia

Enjoyable Stay

Classificação TripAdvisor 4.0/5

Happiness30254944561 Negócios - Avaliação certificada TripAdvisor

I frequently stay at the hotel when working in the local area; it is conveniently located for Heathrow and Brunel University London. I have always found the staff welcoming and helpful. Reception staff provide excellent customer service, specifically Marika and Nicholas. Rooms can vary in quality but overall the hotel provides decent value for money.

Dear Happiness30254944561 WOW thank you for your glowing review, we are delighted to read that you enjoy your stay with us and our team members have made a positive impression on you. your feedback has been shared with our team and both Marika and Nicholas are over the moon due to your compliments. we hope that we will have the opportunity to welcome you back in not too distant future for another great stay. Kind regards Pankaj Walia

Very good in all respects except quality of bedroom.

Classificação TripAdvisor 3.0/5

LANGFIELD26 Couples - Avaliação certificada TripAdvisor

The hotel was reasonable value for money and is in a convenient location. The lounge, bar and dining areas were all excellent but our bedroom was in need of refurbishment. I believe that the hotel was only recently acquired by Mercure and some investment is needed.

Dear Langfield26, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Regards, Mercure Team

Clean and friendly

Classificação TripAdvisor 4.0/5

claswraith Couples - Avaliação certificada TripAdvisor

A clean and tidy hotel. Good food at a reasonable price. Ideal for the required purpose which was an early flight from Heathrow Airport. The rooms were of the standard you would expect from Mercure. Would definitely stay again

Dear claswraith Thank you for your lovely feedback and we are delighted to know that your stay with us was a pleasant one. we hope that we will have the pleasure of welcoming you back soon for another great stay. Kind regards Pankaj Walia

Overnight stay after our flight back from China.

Classificação TripAdvisor 4.0/5

John A Couples - Avaliação certificada TripAdvisor

Due to a lengthy plane diversion, we were 6 hours later than anticipated, arriving at he hotel around midnight. The checking in process went very smoothly and they even kept the bar open to make sure we could have a drink. We were somewhat cold during the night, but after a call down to reception, blankets were brought up to the room within minutes, after which we enjoyed a good night's sleep. Breakfast next morning was excellent.

Dear John A thank you for your feedback in regards to your stay, we are delighted to know that we were able to provide the much deserved comfort and rest to you after a long journey. It is heartwarming to know that our team's efforts were noted by you and you took few moments of your precious time to make us aware of it. your comments have been passed on to our team members and have been very appreciated. we hope that you will give us another opportunity to welcome you back in not too distant future, as it will be our pleasure. Kind regards Pankaj Walia

Thatham Funeral

Classificação TripAdvisor 4.0/5

bobames Família - Avaliação certificada TripAdvisor

I booked 2 rooms, one for my in-laws and one for my wife and the Kids and I joined them for dinner. Check-in was excellent the guy who did the deed was very helpful noting that father-in-law was disabled and found appropriate room and wife's room was double three doors down. Restaurant was excellent, setting up a Table for 7 people and then serving excellent food that everyone was pleased to eat.

Dear Thatham Funeral WOW thank you, we are delighted to know that you had a fantastic Family break with us. It is always delightful to know that our guest had an amazing stay. your feedback has been shared with our team members and it is great to know that you were looked after and your needs were catered fro. We hope that we will have another opportunity to welcome you back in not too distant future. Kind regards P Walia

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