Mercure London Heathrow Hotel

Mercure London Heathrow Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 264 reviews

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Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

ALLSAFE approved hotel

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane, Hayes, Middlesex
UB3 1LP LONDON
United Kingdom

GPS:51.494497, -0.430612

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BORDERS RESTAURANT

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Our accommodation(s)

The 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms. All rooms are non-smoking and feature flat-screen TV with satellite channels, en-suite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  264 reviews

TripAdvisor Rating  3.5/5  1,468 reviews

Absolutely appalling

TripAdvisor rating 1.0/5

antonybE1036PE Couples - TripAdvisor review

Booking Ref: DKJYZW Date booked: 17th July 2022 What an awful hotel stayed here after a long flight so i didn't have to drive home The first room we were given was discussing dirty sticky carpet cobwebs selling of damp We complained And were moved to another room which was not much better And why would you put a roll of toilet paper right next to the toilet at the same level as the seat that is so unhygienic it doesn't take a genius to know what happens to that Advertised as an airport hotel people checking in at all hours sadly after 11pm you can't get a drink nor anything to eat Would never say at one of your hotels even again

Dear antonybe1036pe, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services below expectations. Nonetheless, we are thankful for the feedback and ensure this is relayed to the respective Managers for improvement. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

Fab hotel a hidden gem

TripAdvisor rating 4.0/5

Linda R Friends getaway - TripAdvisor review

Myself and my friend Agnes are currently staying at the Mercure Hotel Heathrow Airport, staff are great especially Geeta at front desk. The breakfast buffet was great, staff went over and above for us. Room's are excellent spotless bed's very comfortable, we highly recommend this hotel and will return in the near future. Geeta is an asset to the hotel she provides great customer service.

Dear Linda , thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and we would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards, Front Office Manager

Good stay

Customer review rating 4.5/5

Sam Couples - Confirmed reviews ALL

Stayed before an early flight, experience was good.

The staff were incredible but the hotel it’s self was very run down and the beds we’re massively uncomfortable.

Customer review rating 1.5/5

Sarah Business - Confirmed reviews ALL

I had been to a meeting all day, I arrived late, I was feeling very ill and the wonderful receptionists Geeta and another lady took incredible care of me and made what was a super stressful moment much better. Hope they are getting paid well.

Very nice hotel to stay at!

TripAdvisor rating 5.0/5

JankaAcai123 Business - TripAdvisor review

I stayed at Mercure hotel London Heathrow on September '22. From the moment I stepped in i felt very welcomed, receptionist Alexis was very nice and friendly to me, the room i had was nice and clean and i didn't hear any noises from outside. I highly recommend this hotel and looking fwd to stay there again. J.

Dear Jankaacai123 , thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and we would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards, Front Office Manager

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