Mercure Krakow Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.8/5 2,390 reviews

Mercure Krakow Stare Miasto - Image 1
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Pawia 18 B, 31154 Krakow, Poland

Description

Hotel extras

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Our accommodation(s)

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154 Krakow
Poland

GPS:50.066754, 19.944759

Telephone
Fax +48 12 225 11 35

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,390 reviews

TripAdvisor Rating  4.5/5  1,820 reviews

Certificate of excellence 2024

Modern, clean and comfortable.

TripAdvisor rating 5.0/5

Geo G TripAdvisor review

Excellent location close to sights, restaurants, cafes and transportation. Rooms were clean and comfortable. Modern design. Staff was helpful and friendly. Very nice breakfast selection.

Great location, staff were very friendly and helpful.

Customer review rating 5.0/5

Ross Families - Confirmed reviews ALL

Really enjoyed our stay it was very much appreciated that we were allowed to check in slightly earlier than the designated time. The hotel was in a great location, had a very high standard of cleanliness and the food we ordered from room service on our second night was delicious.

Dear Ross, Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that you enjoyed your stay and that our staff could accommodate your early check-in request. It's great to know that you found our location convenient and our cleanliness standards high. We're also pleased that you enjoyed the delicious food from our room service. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Warm regards, Anastasiia Snizhko - Guest Experience Specialist

This is a nice, clean, modern well-run hotel in a great location and with very helpful staff.

Customer review rating 5.0/5

Paul Business - Confirmed reviews ALL

It was a very pleasant experience, no issues. The only thing that could have been improved was that one morning, the breakfast restaurant was very busy and some of the hot food items ran out.

Dear Paul, Thank you for your kind words and feedback. We're delighted to hear that you had a pleasant experience during your stay with us. We apologize for any inconvenience caused by the busy breakfast restaurant and the temporary shortage of hot food items. Your feedback helps us improve our service, and we'll take steps to ensure a smoother breakfast experience in the future. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. Best regards, Anastasiia Snizhko - Guest Experience Specialist

Great location and really comfortable, clean hotel with nice staff

Customer review rating 4.5/5

Yl Business - Confirmed reviews ALL

Came on business trip and it was great location to the old town, shopping mall and for taxis! Had a good variety of good food for breakfast. The egg making station and set up was a bit strange and not clear. Rooms are clean and bed were comfortable so definitely returning! Thank you.

Dear Yat-Chen, Thank you for choosing our hotel for your business trip and for taking the time to share your feedback. We're pleased to hear that you found our location convenient and that you enjoyed the comfort and cleanliness of our hotel. We appreciate your comments regarding the breakfast setup, and we will review the egg station to ensure clarity for our guests. Your satisfaction is important to us, and we look forward to welcoming you back on your next visit. Best regards, Anastasiia Snizhko - Guest Experience Specialist

Great location in a wonderful city!

Customer review rating 4.5/5

Robert M. Solo - Confirmed reviews ALL

The hotel is located In a great Spot directly across from the main train station, and easy walking distance from the old city. This was my second time staying at this hotel, and everything about it is great.

Dear Robert, Thank you for choosing to stay with us again and for sharing your experience. We're delighted to hear that you enjoyed our hotel's excellent location, right across from the main train station and within easy walking distance of the old city. It's wonderful to know that you appreciated the Chromecast feature available at our front desk. We're glad that our staff could assist you in hooking it up, ensuring you had a comfortable and enjoyable stay. We appreciate your continued support, and we look forward to welcoming you back for another great stay whenever your travels bring you to Krakow. If you have any further feedback or requests, please feel free to reach out to us. Best regards, Anastasiia Snizhko - Guest Experience Specialist

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Other web-users rate our hotel

  • 1,506 reviews 9.8/10 Location
  • 1,301 reviews 9/10 Room
  • 1,706 reviews 9.7/10 Service
  • 24 reviews 9.2/10 WiFi
  • 869 reviews 9.4/10 Breakfast
  • 595 reviews 9.3/10 Food
  • 589 reviews 9.4/10 Cleanliness
  • 552 reviews 8.2/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.