Pullman Riga Old Town 5 stars

Customer review rating (ALL Rating) 4.5/5 627 reviews

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Jekaba Iela 24, LV-1050 RIGA, Latvia

Description

Hotel extras

  • Green Globe certification

  • Conference Facilities

  • Free of charge sauna, pool and fitness room access

  • Location in the Old Town

  • SPA

Our accommodation(s)

Hotel location

Pullman Riga Old Town

Jekaba Iela 24
LV-1050 RIGA
Latvia

GPS:56.952154, 24.105369

Telephone
Fax +371 67 815 445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Harper Woolf

Harper Woolf's Hangout in historic Riga is inspired by a fictional traveler's adventures. It offers global cuisine, shared dining, and table-side cooking, creating a warm atmosphere celebrating cultural exploration and fresh ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  627 reviews

TripAdvisor Rating  4.2/5  890 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

David C. Solo - Confirmed reviews ALL

The hotel is under going a full refurbishment which was not advised at time of booking the front of the building was covered and a side entrance used for entry. The reception desk squeezed into the bar area and the front area of the lobby closed of which I assume would have been a nice lounge area. My room was nicely decorated but not refurbished yet I don’t particularly like the separate bathroom idea that Accor often have which has the sink in the bedroom but it was fine for this solo trip. The room was very hot at 24 degrees the air conditioning did not work but luckily I could open the window and as my room was at the back there was no Road noise. Breakfast was good plenty of choice but the atrium area where breakfast was served again surrounded by tarpaulin’s with building work going on.

Dear Mr. C., Thank you for taking the time to share such thoughtful and detailed feedback following your recent stay with us. We’re delighted to hear that you enjoyed our central location, appreciated the friendliness of our team, and found your room to be clean and well-maintained. Your kind words about our housekeeping colleague on the 6th floor will certainly be passed along — they’ll be very pleased to know their efforts were noticed. We sincerely apologize for the inconvenience caused by the ongoing refurbishment. While these improvements are temporary, we understand they may have impacted your overall experience. The modified entrance and the temporary relocation of some facilities are necessary adjustments while we work to elevate our standards across the property. We're also sorry for the discomfort caused by the air conditioning and the Wi-Fi connection. Regarding the latter, please know that in future stays, you are always welcome to reach out to our reception team — they can provide assistance and even alternative network options if needed to ensure a better connection. As for the spa, we understand how its unavailability may have affected your plans, and we truly regret the timing of the communication. We are making every effort to notify guests of such updates as soon as information becomes available. We very much hope to welcome you again in the future, once the enhancements are complete, and offer a smoother, more enjoyable experience. Warm regards, The Pullman Riga Old Town Team

Customer review rating 4.0/5

Rachel C. Couples - Confirmed reviews ALL

We enjoyed our stay here. Rooms were clean, comfortable and warm when it was quite cold outside and the staff were always polite and helpful. As a vegan the breakfast could be labelled better - I had no idea what products were suitable or not. Would have preferred it if the outside wasn't covered in netting.

Dear Rachel, Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay, especially the comfort of your room and the friendliness of our team. It’s always rewarding to know when guests feel well cared for. We also sincerely appreciate your helpful suggestions regarding breakfast. You're absolutely right — clearer labeling of vegan options is important, and we've already taken steps to improve this for future guests. As for the exterior netting, we understand it may affect the visual impression, and we truly appreciate your patience during this temporary phase of exterior maintenance. Thank you again for your valuable feedback — we hope to have the opportunity to welcome you back soon, with a wider and better-marked vegan breakfast selection waiting for you. Warm regards, Pullman Riga Old Town

Customer review rating 1.5/5

Antoine L. Couples - Confirmed reviews ALL

The hotel was under big refection, our room was isolated near workers, fire alarm ring etc. And we paid an excessive price for all of this.

Customer review rating 4.0/5

Selina K. Couples - Confirmed reviews ALL

Wir waren zuerst im Zimmer im Dritten Stock allerdings hatten wir silberfische im Zimmer. 2 im Bad und dann haben wir auch noch welche im Schlafzimmer gefunden und wollten nicht im Zimmer bleiben. Demnach haben wir mit der Rezeption gesprochen. Der Herr war sehr fürsorglich und hat uns auch ohne Probleme ein neues Zimmer im 4. Stock gegeben. Schade daran war nur, dass es kleiner war als das erste Zimmer, dass unseren Aufenthalt etwas geschmälert hat. Man hatte kaum Platz 2 große Koffer im Zimmer aufzuklappen. Auch sind wir kein Fan der offenen Bad Situation. Wenn jemand aufs Klo muss und anschließend Hände wäscht während der andere schon schläft, wird dieser immer wach. Aber das ist eher nebensächlich. Wir hätten uns gewünscht, aufgrund den Umständen der Silberfische, dass wir wenigstens ein gleich großes Zimmer bekämen, und durch den Vorfall mussten wir Abstriche machen im neuen Zimmer. Aber generell möchte ich nochmal betonen dass wir sehr begeistert waren wie problemlos der Zimmertausch ablief. Kleine Kritik noch: Es war nicht ersichtlich, dass das ganze Hotel umgebaut wird bei der Buchung. Es wurde uns nur mitgeteilt dass der SPA Bereich geschlossen ist - allerdings erst nach Buchungsabschluss. Solche Informationen hätte ich gerne ersichtlich bei der Buchung.

Dear Selina, Thank you very much for sharing your experience with us and for your kind words about the team — we’re especially pleased to hear that your room change was handled with care and efficiency. We sincerely regret the initial inconvenience you encountered. Please know that we are attentively addressing such occurrences behind the scenes with utmost care, and we are committed to ensuring they do not affect the comfort of our future guests. Regarding the room change, we truly understand how the reduction in space may have impacted your overall comfort. We’ve taken careful note of your preferences and, should we have the pleasure of welcoming you again, we will make every effort to assign a room that meets your expectations — in both size and layout. As for the small gesture of goodwill — you’re absolutely right. It should have been offered at the time, and we appreciate your thoughtful suggestion. This will be part of our team’s attentiveness going forward. Concerning the ongoing improvements within the hotel, we approach communication on this with particular discretion, aiming to maintain a seamless booking experience while still assisting guests fully once on-site. We're grateful for your understanding and are always here to support you with alternatives whenever needed. It was a pleasure having you with us, and we genuinely hope to welcome you back under better and brighter circumstances. Warmest regards, Pullman Riga Old Town

Customer review rating 3.5/5

Yvonne R. C. Couples - Confirmed reviews ALL

We had a good experience with the hotel, the rooms and the staff allthough I never knew about the hotel renovation. The spa wasn’t avaliable at this hotel atm, but they offered it at a different hotel. The breakfast was really satisfying :o)

Dear Ms. C., Thank you for your kind feedback. We're delighted you enjoyed your stay, especially our rooms, team, and breakfast. We regret any inconvenience caused by the ongoing enhancements and the limited advance notice regarding the spa. When such updates occur, we aim to communicate them as soon as possible and offer alternatives — including complimentary access and transport to a nearby wellness facility — to ensure our guests’ comfort remains uncompromised. We truly appreciate your understanding and hope to welcome you back for an even more elevated experience in the near future. Warm regards, Hotel Management Pullman Riga Old Town

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Other web-users rate our hotel

  • 707 reviews 9.2/10 Location
  • 733 reviews 6.5/10 Room
  • 649 reviews 8.5/10 Service
  • 19 reviews 5.7/10 WiFi
  • 522 reviews 9/10 Breakfast
  • 248 reviews 5.8/10 Amenities
  • 231 reviews 6.4/10 Cleanliness
  • 180 reviews 3.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.