Mercure Madrid Centro 4 stars

Customer review rating 4.3/5 2,105 reviews
Mercure Madrid Centro
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Room 1

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Hotel extras

  • In central Madrid, opposite the Prado museum. 10 minutes from Atocha high-speed train station

  • Small charming hotel

  • Free WIFI throughout the hotel

  • No pets allowed

  • Meeting rooms for events and presentations

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014
madrid
spain

Tel: +34913600011

Fax: (+34)91/4292391

Contact email

Check-in from 13h00

Check out up to 12h00

  • By plane

    BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 0.8km / 0.5 miles

GPS :40.4139175, -3.6944082999

Our accommodations

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk

Room with twin beds.

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk

Superior Room with twin beds or one double bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Business Desk

Single room.

  • Max. number of persons: 1
  • Area: From 16
  • Wireless internet in your room
  • Business Desk
Accessible room

Standard Room with additional bed.

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Business Desk

Junior Suite

  • Max. number of persons: 3
  • Area: From 45
  • Views: City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

SNACK BAR

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
Mercure Madrid Centro

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,105 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,201 reviews

I had stayed at the hotel two years ago and wanted to return there, but it was filled. When an accommodation fell through elsewhere I tried Mercure which was relatively unfilled. I was relieved and happy.

Customer review rating 4.3/5

Robert M. L. Friends - 16/03/2020 Confirmed reviews ALL

I had intended to write to your President to commend two of the staff who were extraordinary in their assistance when the virus crisis hit, and I needed help in making emergency arrangements. They were SAMUEL ADAN and RESARIO ORTEGA, who assisted me in making airline reservations. Samuel was most patient and caring, helping two old people to get through. Both he and Resario presented the best I can remember in all my Accors experiences going back almost 20 years. I have preferred your Ibis hotels, but have stayed in others everywhere from Edinburgh to Casablanca. I really like the Mercure in Madrid.

Excelent stay

Customer review rating 4.3/5

Maria A. M. R. Families - 10/03/2020 Confirmed reviews ALL

This is the second time we chose this hotel to visit Madrid . The location is perfect close to the Prado Museum and all the touristic places for visiting in this lovely city. The Hotel its clean ,the beds are comfortable and the staff is extremely kind. I gave the rate of 10 out of 10 to this hotel.

Dear Ms. Mella, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. We will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Madrid Centro****

great location

Customer review rating 4.3/5

Anonymous Couples - 10/03/2020 Confirmed reviews ALL

room a little small and noisy great breakfast check in process too long and complicated (twice at the hotel, once online)

Dear Jacques louis B., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. We are working on soundproofing. Hope to see you again, so you can see the changes. Regards, Mercure Madrid Centro****

Good locatio

Customer review rating 4.3/5

Chris W. Couples - 05/03/2020 Confirmed reviews ALL

Overall a good location in a reasonably quiet location

Dear Mr. W., From part of the Hotel Mercure Madrid Centro**** we would like to thank you for your amazing review that you have uploaded. We are glad that you enjoyed the location of the Hotel.We hope that you could visit us once again! Kind Regards, Hotel Mercure Madrid Centro****.

A really nice hotel

Customer review rating 4.3/5

Alexander Couples - 04/03/2020 Confirmed reviews ALL

The hotel was super clean and tidy and well presented, the rooms were well laid out, the staff were always pleasant and helpful, located on a quiet street, not far from the bus but a little further to the metro, endless super restaurants nearby within easy walking distance. Only one downside and that probably ONLY applied to our room which was directly above the garage door entrance, the laundry was collected at about 02:00 in the morning, it sounded like the world was coming to an end, and the bins were moved at 05:00 one morning, we mentioned at reception and were offered another room but declined since it only woke my wife twice but I am a light sleeper, this would not detract from me staying here again.

Amazing

Customer review rating 4.3/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

the staff was incredible helpful, room was great, amazing service¡

Dear Adriana Edith G., We really appreciate you took your time to review our hotel and we are very happy for your good comments. We hope you can choose our services once again. We will be glad to take care of you. Thank you so much. Kind regards Mercure Madrid Centro****

Perfect location

Customer review rating 4.3/5

D. N. Families - 20/02/2020 Confirmed reviews ALL

If you are looking for an accomodation that is closed to the main attractions in Madrid you should not Look further than this one. It is convenient located ( 200 metres from Prado, 1,5 km from Plaza Mayor or 2 km from Palacio Regal, etc). Our room was clean and quiet with very comfy beds. The breakfast was more than enough and well balanced. Overall was a stay to be recomended.

Dear Mara Elena D., It's been a pleasure to have you in our hotel. We are always looking forward to offer our customers good services. We hope you can choose Mercure Madrid Centro**** in a future, you won't regret it. Kind regards Mercure Madrid Centro****

Good stay

Customer review rating 4.3/5

Anonymous Families - 13/02/2020 Confirmed reviews ALL

breakfast: there was old food with white mould at the breakfast, and I gave it to the waiter and she doesn't check the other food at all... Or els it was a perfect stay

Dear Birthe H., We really take care of the food served at the buffet. We are very sorry for your inconvenience. We will let our breakfast team know this and make sure this won't happen again. Thank you so much for choosing us as your hotel in Madrid. We hope to see you again. We will show you how we have improved. Kind regards Mercure Madrid Centro****

Very friendly staff and good breakfast

Customer review rating 4.3/5

Chs Families - 12/02/2020 Confirmed reviews ALL

We enjoyed our stay overall. The room was a bit tired and the beds could have been more comfortable. It also smelt of cigarette smoke. But the staff were friendly and accommodating and the breakfast was good. The location was excellent.

Dear CLARE H., From part of the Hotel Mercure Madrid Centro**** we would like to thank you for your fantastic review that you have uploaded. We work everyday to keep improving our services, amenities and our instalations. We hope that you could visit us once again! Kind Regards, Hotel Mercure Madrid Centro****

GOOD LOCATION. KIND AND HELPFUL STAFF

Customer review rating 4.3/5

Manuela Business - 03/02/2020 Confirmed reviews ALL

I MUST SAY IT IS NOT MY FIRST TIME AT THE HOTEL. I WENT BACK BECAUSE I THINK IT IS VERY CONVENIENTLY LOCATED, NEAR ATOCHA TRAIN STATION, NEAR MUSEUMS, SHOPPING AREAS AND THEREFORE RENDERING IT A VERY PRACTICAL CITY HOTEL TO STAY IN. JUST AS IMPORTANT THE STAFF ARE EXTREMELY ATTENTIVE AND HELPFUL WITHOUT BEING OVERWHELMING AND THE BREAKFAST IS ABSOLUTELY EXCELLENT.

Dear Manuela Gomez, We really appreciate you came back to stay at our hotel and we are really happy you had an amazing experience. We are well located and that is a thing our customers are always very happy for. Our staff take care of you in the very best way possible and we are glad you have proved our hospitality. We are waiting for you to visit us again. It will be a pleasure. Kind regards Mercure Madrid Centro****

Very well located; very good and varied breakfast buffet

Customer review rating 4.3/5

Bénédicte L. Families - 30/01/2020 Confirmed reviews ALL

Nice hotel ideally located to walk to all interesting places. Breakfast buffet very good, varied, and cosy. Rooms are unfortunately not well isolated and in case of noisy guests, impossible to sleep

Dear Mr L., Thank your for taking your time to evaluate our services. It's been a pleasure to have you in our hotel. We are sorry for the inconvenience you had due the noises. We will take not of this and we will improve our installations in the best way possible. We hope you can come back again to see our progress. Thank you so much again. Mercure Madrid Centro****

Nice hotel,

Customer review rating 4.3/5

Anonymous Couples - 30/01/2020 Confirmed reviews ALL

pleasant staff, centrally located. Slightly small room and old fashioned bathroom but all clean and functional

Dear Mr B., Thank you for taking your time to evaluate your stay at our hotel. We are always glad to attend you in the best way. Our rooms are being remodeled. We're sorry you didn't get to see our new rooms. We hope you can come back again to check how our rooms have improved. You can request a remodeled room. Thank you so much Mercure Madrid Centro ****

Positive experience

Customer review rating 4.3/5

Olli-pekka Business - 24/01/2020 Confirmed reviews ALL

I spent two nights in the hotel. Everything was quite well, staff was very nice and helpful, breakfast was excellent and room quite good. However, there were some construction noise in the afternoon and ventilation system was noisy and disturb sleep. Location of the hotel is very good and in general, hotel experience was very good! I like Mercure hotels for many reasons and all those good issues were available.

Dear P., We appreciate your wonderful review, we hope that you can visit again our Hotel Mercure Madrid Centro****. Kind regards, Hotel Mercure madrid Centro****.

Arrived late no welcome

Customer review rating 4.3/5

Anne B. Solo - 24/01/2020 Confirmed reviews ALL

Bland , I could have been anywhere in the world . It was a basic hotel for 260€ For 6 hours sleep and no Breakfast included. Not worth the money no matter what was happening in Madrid

Dear ANNE b., We would like to thank you for your review. Since February, we are working to keep improving our Hotel. We are reforming all the bathrooms and fixing the soundproof of our rooms. We are sorry and we hope that you could visit us again. Kind Regards, Hotel Mercure Madrid Centro****.

Very well located. Excellent welcome.

Customer review rating 4.3/5

Hurtes S. Friends - 20/01/2020 Confirmed reviews ALL

Very well located. Excellent welcome from all the staff. A long time that i didn't see at the reception so friendly and helpful people working with their heart. The only thing for me you can improve is having some twins room on the other side as i am very sensitive to noise and the room we had was too noisy but otherwise wonderful stay

Dear S., We very much appreciate your positive comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback, and we are so glad to hear that our staff was so friendly and made your stay a little bit better. I will share your comments with them. We are always working to improve, so we will take into account your comments regarding the noise. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Noisy room - the guys in the room next door were speaking very loudly until 2:30 in the morning. Then the rubbish collection started between 3 and 3:30.

Customer review rating 4.3/5

Anonymous Business - 17/01/2020 Confirmed reviews ALL

Brief and noisy.

Dear Nigel Paul A., First of all, we are really sorry for the inconvenience you had in your stay. We will take note of your comment to make the best to improve our facilities. We hope you can visit us again to see how we have improved. Kinds regards. Mercure Madrid Centro****

Short but very nice stay in Madrid

Customer review rating 4.3/5

Ca Families - 07/01/2020 Confirmed reviews ALL

We felt a very warm welcome and the room was great, the location was what we needed for the one day (walking distance to the train and close to the center). Overall nice hotel

Dear Christian, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive such a positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad to know that our hotel was perfect for your stay and what you were looking for. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

nice hotel

Customer review rating 4.3/5

Anonymous Families - 07/01/2020 Confirmed reviews ALL

helpful staff, nice rooms, great location

Dear Mrs. F., We are so happy that you made a fantastic review of Hotel Mercure Madrid Centro****. We are grateful that you had a wonderful stay in Madrid and we are hoping that you could come and visit us once again! Kind Regards, Hotel Mercure Madrid Centro****.

Very Good Stay

Customer review rating 4.3/5

Shani R. Families - 06/01/2020 Confirmed reviews ALL

We really enjoyed our stay at the Mercure Madrid. The location was perfect, the staff was extremely helpful and welcoming and the breakfast was delicious. There were two things I can mention that would have made our stay more enjoyable .... The room hadn't been immaculate. I did have to clean up a little bit when I got there and had your staff change the sheets. (There was hair on the sheet and in the bathroom.) Also, we were disappointed that there was no coffee set up in the room. We stayed at three different Accor hotels on this trip and this was the only one that didn't have coffee in the room. Other than that, we loved our time in Madrid and at the hotel.

Dear Mrs. R., We would like to thank you for all the information you have given to us, so we can keep improving our services at Hotel Mercure Madrid Centro****. we keep working to improve the room cleaning and the coffee set in every room. We are grateful that you had a wonderful stay, we hope that you could visit us once again. Kind Regards, Hotel Mercure Madrid centro****.

Great central location for main sites but rooms a little small and getting a bit tired.

Customer review rating 4.3/5

Jay Families - 02/01/2020 Confirmed reviews ALL

The main attractions and central Madrid are all withing very short walking distances. The en suite rooms were quiet and clean although a little on the small side. There was no tea making facilities in the room and neither was there the usual products in the bathroom which is a shame. Likewise no dressing gown or slippers in what is advertised as a 4 star hotel. The furniture in the room was adequate but a little shabby. The reception desk staff were very helpful. The breakfast was the usual self service and catered for most European tastes but things tended to run out and were then not replaced even when the serving period had some way to go. Bacon and eggs are important breakfast components for the Brits and the former was not provided! Also it would have been very helpful to have been given information on where to eat New Year's Eve as a lot of local restaurants are shut and there are no facilities at the hotel.

Dear Mr. B., We would like to thank you for all the information you have given. We will work all the issues that you have mentioned as soon as posible. We hope that you could come again and fully enjoy your stay at Hotel Mercure Madrid Centro****. Kind Regards, Hotel Mercure Madrid Centro****.
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