Mercure Genova San Biagio 4 stars

Customer review rating (ALL Rating) 4.4/5 545 reviews

Best price
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Via Romairone 14, CITR 010025 ALB 0003, 16163 GENOVA, Italy

Description

Hotel extras

  • ALLSAFE - SGS certified hotel

  • Free private parking with easy access

  • Motorway at about 800 meters

  • Very quiet area with little traffic

  • Free WiFi and QR-code to read the Restaurant Card from your device

Our accommodation(s)

Hotel location

Mercure Genova San Biagio

Via Romairone 14, CITR 010025 ALB 0003
16163 GENOVA
Italy

GPS:44.476013, 8.897402

Telephone
Fax +39 010 9897 5399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RISTORANTE AL SERRO

The Al Serro restaurant, bathed in light thanks to the huge terrace it overlooks, offers a selection of regional and international dishes. Perfect for business lunches and receptions for up to 270 people.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  545 reviews

TripAdvisor Rating  4.0/5  1,177 reviews

Certificate of excellence 2023

Not great

TripAdvisor rating 2.0/5

Cgkw1999 TripAdvisor review

When booking this hotel we reserved it online through booking.com. When arriving at the hotel they asked to pay the amount. The receptionist said we couldn’t pay on booking.com and had to pay either cash or card directly to the hotel. After the questioned as to why this was, the receptionist then got another male staff involved who explained to us that the reason we can’t pay through booking.com is because the payment takes up to 3/4days until it reaches the hotel? Which was not our problem and the hotel shouldn’t be advertised on websites like booking.com if you are not happy with them taking their percentage and also having to wait a few days for the money. We eventually paid through booking.com after attempting to pay by card on their machine and noticed that they wanted to charge twice the amount through the card machine than the price stated on booking.com. We asked about how secure the car park was as had seen in a previous review someone ask about the cameras in the car park and the hotel stated that there were 15 cameras watching the car park. This was not the case. There was three cameras that we see and not one of them worked as at night time they did not show infra red ( they were infra red cameras). When walking to our room we noticed that the room we booked was supposed to be watched by the cameras. There was one camera in the corridor near our room and again this camera did not work and was also faced into the wall. We had a look at the other cameras along other corridors and they were was turned into the walls? Not sure why this was but didn’t give a great impression. The breakfast in the morning wasn’t too bad. This was a buffet. When leaving in the morning my partner went to give back to card for entering the room. He handed this to the receptionist who told him that we hadn’t paid and we needed to pay. My partner told the receptionist that we paid on arrival the day before. The receptionist kept insisting it wasn’t paid. My partner asked for a receipt to be printed and the receptionist then managed to find it and tell him that we had already paid 🙄 Overall just felt as if we were getting mugged off a lot of the time.

Generally positive

Customer review rating 3.5/5

Paiam Business - Confirmed reviews ALL

+ Nice staff, great parking, quite good location, bathrobe in the room, no plastic throw-away containers. - Hot in the room, opening windows caused mosquitoes to come inside the room. Soudproofing is not so good

Very good

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

-

Nice hotel

Customer review rating 4.5/5

Eric Couples - Confirmed reviews ALL

We liked the hotel as it was out of town a bit with plenty of free and safe parking. The train was a 10 minute walk away and took you directly into town, but check timetables as there were next to no trains on the weekend, but a bus took you to a train station. The rooms were were nice with a very good breakfast and the restaurant for the evening meal was also very good. Staff very freindly and helpful

Friendly Staff - Kids friendly

Customer review rating 5.0/5

Stefan Families - Confirmed reviews ALL

We felt very welcomed and would go there again anytime

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Other web-users rate our hotel

  • 530 reviews 8.7/10 Location
  • 690 reviews 7/10 Room
  • 624 reviews 9.2/10 Service
  • 12 reviews 9/10 WiFi
  • 515 reviews 9.2/10 Breakfast
  • 454 reviews 7.8/10 Comfort
  • 239 reviews 6.1/10 Cleanliness
  • 194 reviews 8.4/10 Value

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See the hotel
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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.