Mercure Kakadu Crocodile Hotel 3.5 stars

Dear John Thank you so much for your kind words. We’re delighted to hear that Kali's warm greeting made you feel welcome from the moment you arrived. She will be thrilled to know she helped start your stay on such a positive note. We’re also glad you enjoyed the personalised night tour with Blue. Exploring the local wildlife is one of the most special experiences and it’s wonderful to know it made an impression on you. We truly appreciate your love for the property. Feedback like yours means a lot to us, and we hope we can continue providing memorable experiences every time you visit. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Dear Margaret, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about the issues you encountered during your stay. This is certainly not the standard of cleanliness or comfort that we aim to provide. Please accept our sincere apologies for the black mould found in the cupboard and near the air‑conditioning vents, as well as the cockroaches in the bathroom and bedroom. These matters are taken very seriously, and we have already scheduled a thorough inspection, deep cleaning, and pest‑control treatment to ensure this does not happen again. We’re also sorry about the missing door racks in the bar fridge. Our maintenance team has been informed and will be addressing this immediately. Your comfort is important to us, and we appreciate you bringing these concerns to our attention so we can improve. We would value the opportunity to make this right. Please feel free to contact us directly so we can assist you further. Thank you again for your feedback, and we hope to welcome you back for a much better experience. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Dear Michelle, Thank you for your lovely feedback and for your continued loyalty over the past 15 years. We truly appreciate it. We’re delighted to hear that you had another pleasurable stay and that you continue to enjoy the food at our restaurant. It’s especially wonderful to know that your children loved exploring the gardens and man-made river system, as well as spending time in the pool. We’re also pleased you were able to take advantage of the off-season discount through Kakadu Tourism. Thank you again for choosing to stay with us year after year. We look forward to welcoming your family back again soon. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Dear Tamara, Thank you for taking the time to share your feedback. I’m very sorry to hear that several aspects of your stay were uncomfortable and disappointing. We sincerely apologise for the air-conditioning issues in your room, particularly given the heat at this time of year. Effective cooling is essential in our climate, and we regret that this impacted your comfort. Your comments have been passed to our maintenance team for review. While we’re pleased to hear that you received fabulous service from our reception team on Friday, we are concerned by your experience on Saturday and apologise if you were met with a lack of support. This is not the level of service we expect from our team, and your feedback will be followed up with management. We also appreciate your understanding regarding the breakfast service, though we agree that the situation you described is far from ideal. While the wet season does affect staffing levels, guests should not feel the impact in such a visible way. We are sorry for the confusion and delays, and for placing our team member in such a difficult position. Thank you again for your honest and balanced feedback. It is invaluable in helping us improve, and we hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Carinne Mercure Kakadu Crocodile Hotel