Mercure Kakadu Crocodile Hotel

Mercure Kakadu Crocodile Hotel 3.5 stars

Customer review rating (ALL Rating) 3.7/5 1,390 reviews

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Hotel extras

  • Superb location

  • Outdoor swimming pool

  • Escarpment Restaurant and Bar

  • Iconic crocodile building design

  • Event facilities for up to 250 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Kakadu Crocodile Hotel

Flinders Street
0886 JABIRU
Australia

Telephone +61 8 8979 9000

Fax +61 8 8979 9098
  • By plane

    JABIRU AIRPORT At 8km / 4 miles

GPS:-12.671082, 132.831457

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ESCARPMENT RESTAURANT

Embracing indigenous culture with our take on local bush tucker as well as offering modern Australian cuisine, Escarpment Restaurant is open for breakfast, lunch and dinner and uses locally sourced ingredients to showcase our region.

Our accommodation(s)

Spacious, light and airy, guest rooms at Mercure Kakadu Crocodile Hotel provide a cool, inviting space, perfect for relaxing in after a long day exploring the region. Guests looking for hotels in Kakadu can choose from a range of accommodation options at this impressive hotel, with a variety of bedding configurations to suit individuals, couples, families and groups of friends. Tastefully appointed and contemporary, each guest room features aboriginal artwork, a desk, WIFI access and a modern ensuite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,390 reviews

TripAdvisor Rating  3.5/5  1,725 reviews

Needs renovation

TripAdvisor rating 3.0/5

andream0402 Couples - TripAdvisor review

This hotel doesn’t have much competition. It is in need of renovation. It’s quite a unique hotel, in the shape of a crocodile. The rooms are a good size but very tired especially the bathrooms. The restaurant offers a buffet menu at $49 per head . The foods pretty good for a buffet although I’m not sure how covid friendly it is. There is a bar area and an outdoor pool with seating and loungers . We had a cane toad waiting to get in our room !

Just okay

Customer review rating 2.0/5

Patricia K. Families - Confirmed reviews ALL

4 Adults. No assistance with luggage on check in. Supplied 3 towls and shampoo and conditioner for only 3 ,gests. Not 4. Only 2 chairs to sit on outside room No Dinner options. Overpriced all you can eat with no option to have a small meal. Had to go elsewhere to eat.Very dissapointing. Was expecting something nice but was just an Overpriced budget accommodation really. On a posative note the staff were wonderful, friendly and very helpful.

Dear Patricia, Thank you for taking the time to tell us about your experience at the Mercure Kakadu Crocodile Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have spoken to Housekeeping regarding the amenities in your room and ensuring we have enough towels,cups etc for how many guests are in the room, I have also passed on your feedback to the two ladies you mentioned and they are extremely happy to hear that they exceeded your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grant Hannah Front Office Manager Mercure Kakadu Crocodile Hotel

Enjoyed stay

Customer review rating 3.5/5

P H. Couples - Confirmed reviews ALL

Good Location, good buffets, good aboriginal art on sale, friendly professional staff, clean comfortable room. The hotel was a lot more expensive than we usually pay for a hotel of this standard - we considered just day trips from Darwin due to cost but location and lack of competition was a factor in our decision to stay. Problems: 1. the room was dated for price 2. Major problem - It IS IMPOSSIBLE TO SLEEP with the extremely noisy air conditioner - so we turned it off and opened door on pool side - the problem is security as someone could reach in and remove chain - also the light curtains do not stop all insects( there were a few flies and mosquitoes) . Suggest you upgrade air conditioning to 4 star ( quiet) standard and install security screen/mesh for those that prefer fresh air in dry months

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. Thank you for taking the time to provide your feedback. We appreciate you sharing both the highlights of your stay and your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Thank you again for sharing your experience. Sincerely, Grant Hannah Front Office Manager Mercure Kakadu Crocodile Hotel

Great Stay

Customer review rating 4.0/5

Donna Couples - Confirmed reviews ALL

The hotel had everything we needed for our stay at Kakadu.

Dear Donna A., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grant Hannah Front Office Manager Mercure Kakadu Crocodile Hotel

The only thing great about this hotel was the location.

Customer review rating 1.5/5

Kelly Couples - Confirmed reviews ALL

Very run down old rooms with rusty bathroom fixtures / Broken shower head / shower curtain ripped and dirty. Bed was broken on one side which sloped and uncomfortable Carpets old and smelly. Wall fixture for TV broken and hanging out and very dangerous. Pool area needs attention and repairs to the edging and tiling. The restaurant did have a nice selection of food however was catered for the tourist buses coming to town. The front foyer was very nicely displayed and welcoming however this should continue throughout the rest of the hotel. After looking around we would of preceded to stay at the caravan parks in town. I do hope money and time is put into this hotel considering the history which I do believe holds.

Dear Kelly, Thank you for taking the time to tell us about your experience at the Mercure Kakadu Crocodile Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grant Hannah Front Office Manager Mercure Kakadu Crocodile Hotel

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Other web-users rate our hotel

  • 288 reviews 8.4/10 Location
  • 1,187 reviews 4.4/10 Room
  • 1,082 reviews 7.4/10 Service
  • 17 reviews 6.2/10 WiFi
  • 919 reviews 7/10 Food
  • 602 reviews 2.7/10 Cleanliness
  • 463 reviews 2.8/10 Amenities
  • 414 reviews 5.3/10 Comfort

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