Mercure Kakadu Crocodile Hotel 3.5 stars

Customer review rating 4.0/5 4,194 reviews

ALLSAFE approved hotel

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Mercure Kakadu Crocodile Hotel
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+ 21 Services

Hotel extras

  • Superb location

  • Outdoor swimming pool

  • Escarpment Restaurant and Bar

  • Iconic crocodile building design

  • Event facilities for up to 250 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Swimming pool
  • Massage (nearby) Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Kakadu Crocodile Hotel

Flinders Street
0886 jabiru
australia

Tel: +61889799000

Fax: (+61)8/89799098

Check-in from 15h00

Check out up to 10h00

  • By plane

    JABIRU AIRPORT At 8km / 4 miles

GPS :-12.671082, 132.831457

Our accommodation(s)

Spacious, light and airy, guest rooms at Mercure Kakadu Crocodile Hotel provide a cool, inviting space, perfect for relaxing in after a long day exploring the region. Guests looking for hotels in Kakadu can choose from a range of accommodation options at this impressive hotel, with a variety of bedding configurations to suit individuals, couples, families and groups of friends. Tastefully appointed and contemporary, each guest room features aboriginal artwork, a desk, WIFI access and a modern ensuite.

Our restaurants and bars

ESCARPMENT RESTAURANT

Type of cuisine: Bistro

Embracing indigenous culture with our take on local bush tucker as well as offering modern Australian cuisine, Escarpment Restaurant is open for breakfast, lunch and dinner and uses locally sourced ingredients to showcase our region.

ESCARPMENT BAR

Enjoy balmy nights with a wide selection of iconic Australian wines, icy cold beers and signature cocktails before heading down into the air-conditioned restaurant for dinner.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 325

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Mercure Kakadu Crocodile Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

4,194 reviews

TripAdvisor Rating 3.5/5

1,655 reviews

Awesome staff but rooms were very disappointing.

Customer review rating 2.0/5

Mary B. Couples - 22/09/2021 Confirmed reviews ALL

Your staff and restaurant were both awesome. Unfortunately as such an iconic hotel, l found the hotel rooms very tired and in desperate need of an upgrade.

Dear Mary & Paul, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. We are working to resolve your concerns and avoid future occurrence. We appreciate your sharing you concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Good Stay

Customer review rating 4.5/5

Adam G. Couples - 21/09/2021 Confirmed reviews ALL

Good staff and like the upgrade to the rooms. Menu was good

Dear Adam, We are glad to hear that you enjoyed your stay at The Croc Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Comfortable stay

Customer review rating 5.0/5

Judith W. Couples - 21/09/2021 Confirmed reviews ALL

From our arrival experience with staff was pleasant friendly and helpful. Comfortable Superior room and enjoyable breakfast

Dear Judith, We are glad to hear that you enjoyed your stay at The Croc Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

good stay

Customer review rating 3.5/5

Amanda H. Families - 20/09/2021 Confirmed reviews ALL

ok

Dear Amanda, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Disappointing

Customer review rating 2.0/5

Julie Friends - 20/09/2021 Confirmed reviews ALL

The room, queen and 2 single beds, was okay although my bottom sheet had a stain, but the outside patio overlooking the pool hadn't been cleaned for weeks and was full of leaves and bird feathers. Also all the trees in the centre of the building had been cut down and just large stumps left and the gardens looked very dry and dead. Surely something could be done so the grey water from the showers etc could be used to water the gardens. I thought for $300 a night and this was a special the accommodation and grounds would box a better standard.

Dear Julie, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. You are right Old should not mean dirty and not maintained Please rest assured that I will share your feedback with the team to resolve your concerns and avoid future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Comfortable stay

Customer review rating 4.0/5

Gordon Couples - 20/09/2021 Confirmed reviews ALL

Stayed 2 nights while visiting Kakadu National Park.

Dear Gordon, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

This is just a Motel , Not the 4 star hotel as pitched to us by the travel agent

Customer review rating 2.5/5

Shane M. Couples - 19/09/2021 Confirmed reviews ALL

I saw an article that the new owners thought that they could get a higher rack rate than was being asked by the previous owners .It seems it has recently had a coat of paint and not much more .Our room came with a can of bug spray, along with the other mini bar items , it was clean and comfortable . The restaurant staff told us that they didn't offer DIET coke cans ,only Coke Fanta and Sprite. They sent us out to the reception desk to buy them and bring back in to the restaurant .Despite the Co-Vid lockdown which saw many of the tourists coming from S.A. +W.A. , they didn't sell Coopers or WA beers

Dear Michelle & Shane, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. You are right Old should not mean dirty and not maintained Please rest assured that I will share your feedback with the team to resolve your concerns and avoid future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Would not go back out of choice

Customer review rating 2.0/5

Anthony B. Couples - 19/09/2021 Confirmed reviews ALL

Just ok

Dear Anthony, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. You are right Old should not mean dirty and not maintained Please rest assured that I will share your feedback with the team to resolve your concerns and avoid future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Good location, very comfortable room.

Customer review rating 4.0/5

Mark Couples - 19/09/2021 Confirmed reviews ALL

Two night stay while exploring Kakadu. The room and bed were comfortable, a good size, well air-conditioned and the room was nice and dark with the heavy curtains. The restaurant food was pretty good. The interior courtyard, which is undergoing renovation, was a disappointment and we hope once its completed it will be a great space.

Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Ideal location to explore Kakadu National Park

Customer review rating 4.0/5

Peter S. Couples - 19/09/2021 Confirmed reviews ALL

Staff were very friendly & food at the restaurant was great

Dear Linda & Peter, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Great spot for Kakudu visit

Customer review rating 4.0/5

Anne Couples - 18/09/2021 Confirmed reviews ALL

WE spent a very pleasant 2 night stay at Mecure Crocodile Jabaru. Check in staff were very helpful and informative. Meals were excellant

Dear Anne, We very much appreciate your feedback for the hotel and our team at the Mercure Kakadu Crocodile Hotel. I will share your feedback with the team, and I am sure this will serve as an encouragement to continue to provide excellent service. We hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Needs an upgrade

Customer review rating 0.5/5

Sharon P. Families - 18/09/2021 Confirmed reviews ALL

The room extremely overpriced and in need of a revamp. Pool area had no atmosphere. Beds so hard and mould smell from aircon made us sick

Dear David, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. You are right Old should not mean dirty and not maintained Please rest assured that I will share your feedback with the team to resolve your concerns and avoid future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Tired and expensive

Customer review rating 1.5/5

Gayle P. Couples - 18/09/2021 Confirmed reviews ALL

$350 per night for 2 star accommodation at the rear of the crocodile. Not enough staff. Old and run down.

Dear Gayle, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. You are right Old should not mean dirty and not maintained Please rest assured that I will share your feedback with the team to resolve your concerns and avoid future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

The hotel is in a great place for travelers in kakadu

Customer review rating 3.0/5

Peter M. Couples - 17/09/2021 Confirmed reviews ALL

I felt the hotel was very tired and needs to be reviewed in the future for overseas and Australian travelers to come back, the gardens and rooms need a total revamp. The rooms were clean and the food in the dining room A+ Paying 300 dollars per nite displayed a poor tired room with scuffed bath and worn out bathroom floors. I think the Mercury needs to pick up the cosmetic appearance of the hotel.

Dear Peter, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. You are right Old should not mean dirty and not maintained Please rest assured that I will share your feedback with the team to resolve your concerns and avoid future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

A cool place to stay

Customer review rating 4.5/5

Jill Friends - 17/09/2021 Confirmed reviews ALL

The Mercure Kakadu Crocodile Hotel was a cool place to stay in more than 1 way. Shaped like a Croc was cool and thank goodness so was the air conditioning.

Dear Ron & Jill, We very much appreciate your feedback for the hotel and our team at the Mercure Kakadu Crocodile Hotel. I will share your feedback with the team, and I am sure this will serve as an encouragement to continue to provide excellent service. We hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

well located ...but disgraceful presentation to a visitor.

Customer review rating 0.5/5

Sally H. Friends - 17/09/2021 Confirmed reviews ALL

Staff were very helpful and welcoming. Standard of the hotel was very well below par.....the central courtyard was an absolute disgrace and Mercure should be totally ashamed of the state of it...smelly stagnant water ( a mosquito breeder?), plants dead and in disarray- I really could not believe the state of it!!!). I visited the hotel in 2009, and it appears very little maintenance or upgrades have been done since -. as there is so little accommodation options available in Jabiru the hotel has quite a monopoly- otherwise no-one would choose to stay there!

Dear Sally & Robert, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. You are right Old should not mean dirty and not maintained Please rest assured that I will share your feedback with the team to resolve your concerns and avoid future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Good stay

Customer review rating 4.0/5

Wendy Couples - 16/09/2021 Confirmed reviews ALL

We stayed one night. It is a great location. Staff are very helpful and friendly. Had dinner and breakfast and was very nice.

Dear Wendy, We very much appreciate your feedback for the hotel and our team at the Mercure Kakadu Crocodile Hotel. I will share your feedback with the team, and I am sure this will serve as an encouragement to continue to provide excellent service. We hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Crocodile country

TripAdvisor rating 5.0/5

ShanoP 04/09/2021 TripAdvisor review

Excellent location and surrounds . Had a great room Outside the pool area all the staff were efficient and friendly . Restaurant food was very nice .pool refreshing . The location is excellent in the midst of lots of tourist attractions . Yellow water , Cahills crossing and ubirr. Overall the stay was excellent . Being an Accor plus member we used 1 complimentary night and also 50% discount on all Food from the restaurant

Dear ShaneoP, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Not too bad!

TripAdvisor rating 3.0/5

Emma P 11/08/2021 TripAdvisor review

I’ve stayed at the Croc a number of times and I’m sure CoVid has something to do with its current state, but I was really disappointed in its lack of cleanliness and how tired it’s looking! I know there’s a lot of politics at play with Jabiru at the moment but it would be great to start to see the government funding trickling in to do up the hotel, considering how much the rooms are. Having said that, the staff are always so friendly and knowledgeable, and the location is excellent for getting out to explore Kakadu. I struggle with paying over $300 (down from $500) for a room & there being what looked like blood on the door, red wine stains on the floor and old stains around the place.

Dear Emma P, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. You are right Old should not mean dirty and please rest assured that I will share your feedback with the team to resolve your concerns and avoid future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Crocodile Heaven

TripAdvisor rating 5.0/5

bllehs 28/07/2021 TripAdvisor review

Our overnight stay at the Jabiru Croc hotel was excellent! The pool was freezing (for a Territorian), but still nice, the room was large and comfortable and had a bathtub!! (big score for that from me) and the the food was superb. Having Aboriginal artwork for sale right near reception was great. All in all a very enjoyable stay!

Dear bllehs, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

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