Customer review rating (ALL Rating) 4.0/5 4,369 reviews
ALLSAFE approved hotel
Outdoor swimming pool
Escarpment Restaurant and Bar
Iconic crocodile building design
Event facilities for up to 250 guests
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 15h00
Check out up to 10h00
Check-in from - Check out up to
Embracing indigenous culture with our take on local bush tucker as well as offering modern Australian cuisine, Escarpment Restaurant is open for breakfast, lunch and dinner and uses locally sourced ingredients to showcase our region.
Spacious, light and airy, guest rooms at Mercure Kakadu Crocodile Hotel provide a cool, inviting space, perfect for relaxing in after a long day exploring the region. Guests looking for hotels in Kakadu can choose from a range of accommodation options at this impressive hotel, with a variety of bedding configurations to suit individuals, couples, families and groups of friends. Tastefully appointed and contemporary, each guest room features aboriginal artwork, a desk, WIFI access and a modern ensuite.
Subject to availability
Number of meeting rooms: 3
Maximum size: 325 m²
Maximum capacity: 250 people
Maximum banquet capacity: 160 people
100% genuine reviews from our guestsFind out more
Siobhan M. Families - 11/01/2022 Confirmed reviews ALL
We stayed for 2 nights. I understand it was the wet season but the same room service dishes were outside multiple rooms for the entirety of our stay. None of the gardens had been up kept and for the price of the room, the facilities were very run down. I went for lunch at 2:25 not knowing the kitchen closed at 2:30 - I placed my order at 2:35 and the staff did not realise the kitchen had closed. They sent the order to the kitchen - 20 minutes later, the staff member apologised and said there was no chef in the kitchen but she could make a pizza for us. After another 20 minutes she came out and told us she didn’t know how to warm up the pizza oven and recommend we walk to the service station for food. We were made to pay for our two drinks before leaving. The saving grace were two of your waiters at dinner service and one on duty manager who gave us some free sodas to apologise for the experience. Overall - shaped like a crocodile or not - a place like this would never make it in a higher density area. If this is what Accor thinks is acceptable, we won’t be using them again.
Paige Couples - 10/01/2022 Confirmed reviews ALL
Will be emailing mc… and if not heard back will be publishing on the platforms about the stay
Peter Families - 09/01/2022 Confirmed reviews ALL
Everything was really good, accommodation could be better, but we knew you were renovating, restaurant was exceptional food was 5 star
Iconic Hotel, nice pool and excellent restaurant!
Steve &. F. Families - 06/01/2022 Confirmed reviews ALL
We had a short one night stay with F.! The room was fine and we loved the fact that the kids could access their NETFLIX profile on the TV and watch what they wanted. Pool was excellent with plenty of lounges! We were really surprised by the restaurant. there were only a handful of staff working but they did incredibly well and the food was excellent at dinner and for the breakfast. We also liked the foyer displays and the gallery. Overall a great stay. The hotel a little disheveled around the edges but well worth the stay!
Disappointing to say the least… felt misled and staff disengaged
Jo Families - 05/01/2022 Confirmed reviews ALL
Felt ripped off. No warmth from staff. No basic facilities, rooms toed and unclean. Limited options. Jabiru should not be classified as a town. Felt captive. Pool not cleaned. Orrectoy. Allergic reactions. Untrained staff who could not even offer any guidance or support for tours. You will only get people here the once. Ripped Off by laundry was told was sorted. Staff leave queues at teceprion as they are on their breaks. Bringing the name of Mercure into disrepute.
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