Mercure Kakadu Crocodile Hotel 3.5 stars

Apart from a booking mix up with our two friends that were travelling with us we thoroughly enjoyed our stay. Great hot buffet breakfast and found the staff very friendly.

Staff great rooms clean ,check in a little long with a bus load of people maybe could hand out forms on the bus to fill in prior to arrival .

The surrounds were very run down. The garden area was not maintained and there was bird poo everywhere. The rooms were OK but still not spotless (windows dirty).

Nice resort. Bathroom in room 225 needs an upgrade. But everything else was good.

Only stayed one night. Comfy bed so slept well.

The art gallery and restaurant were lovely Good food The problem are the rooms they need a good clean and some refurbishment

Stayed for 2 nights

Fantastic stay in the Kakadu, staff were excellent and a credit to ACCOR. The food and services did not disappoint. Would definitely stay here again.

Pleasant atmosphere, comfortable clean room, air conditioned, meals tasty, Staff accommodating and friendly. Calcium needs to be removed in bath tub, shame about the birds, all night noise. Would visit again.

We found the Mercure Crocodile Hotel to be very comfortable and pleasantly decorated. We especially appreciated the art work from First Peoples. The staff were courteous and efficient. The breakfast that was supplied with our booking was entirely adequate and the evening meal was very good, although the portions were very large. We would highly recommend this hotel.

The resort is definitely a landmark built in the 80’s abd still frozen in time ... stay for a day no longer... everything is very tired and needs a refurb... ie curtains that don’t match, mouldy shower screens, pool that is not crystal clear... breakfast needs more fresh fruit as you would expect in the heat... The staff are delightful and very friendly a positive and I had the best hamburger I have ever eaten. Overall value for money in consideration to the state of the rooms .... poor

We had been told not to expect much as the croc is very run down. More than run down. The room in the tail end are worse than terrible! I know you are short staffed but when there are dirty plates and glasses outside your room when you check in and they are still there when you leave 2 days later I call that slack!!!... the shower/bath had pink mould in the corners the spare pillow was used and the inside was so mouldy... and as for outside the room that needs so much work gardens spider eggs it just goes on. In the other hand the food was sensational and we congratulated them and the staff in there were so lovely. We asked to be moved as heard 2 other couples moved but we weren’t allowed to unless we paid more ( they had not)

The maintenance of this place is atrocious the bathrooms were filthy with ingrained dirt and mould the rooms are in disrepair. Outside facilities were absolutely disgusting covered in bird poo and no where sit outside our room tables and chairs tipped over and filthy. The staff were excellent and I felt sorry for their embarrassment. Management is non existent.

Excellent staff and service - rooms really well serviced and desk staff fantastic.

The room I had was very very dirty. I have photographs to prove it, and showed them to reception on leaving. To be charge $189 for a room as dirty as this is disgraceful. I also have difficult dietary requirements, due to allergies, and there was nothing on the menu I could normally eat, so had to eat something I wouldn't usually. Between booking to go to the restaurant for the following night, and turning up on the night I was booked for, the booking was 'lost' even though I'd had long discussions about my diet with the staff, before booking. Apart from this the staff were very helpful in all but one case.