お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 460 件のレビュー
グランド メルキュール ジョグジャカルタ アジ スチプト
Jalan Laksda Adi Sucipto No 80, Sleman
電話番号 +62 274 2924000
アクセス: 4 km / 2.49 mi 1 hrs walk / 13 min drive
チェックインはからです - チェックアウトはです
Room is not match with our reservation
Krispati I トリップアドバイザー認証口コミ
We had a bad experience, we booked 3 rooms for 2 nights. this was the first time during my hotel reservation through a third party application that I got a room that didn't match what we ordered (should be a king size non smoking) on the grounds that the room was full and we checked in at 8pm. what we got is twin. what we regret that the hotel should have prepared based on the reservation of each guest according to the reservation.
Dear krispati, Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rulvastina Randy General Manager
Year end 2022 with Grand Mercure Adisucipto
esyafaat ファミリー - トリップアドバイザー認証口コミ
Clean room, amazing view and friendly staff. Very cozzy place, the kids are very happy with the swimming pool, the foods are also great. Next time i will come again and reserve at this Hotel. The hotel is easy to find and very close to center of Yogyakarta.
Dear esyafaat, Thank you for choosing our hotel for the Year end 2022. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager
idbdg ファミリー - トリップアドバイザー認証口コミ
Grand Mercure has a nice room, strategic location and good service, especially in front desk staff. Besides that, the taste of the food is also good. We stayed with family, and and they love to stay here.
Dear idbdg, First and foremost, thank you for choosing our hotel on your recent visit to Grand Mercure Yogyakarta. We are glad to received you positive comments and knowing that you and your family had a pleasant stay with us. We will share your stay experience to our team and we believe you comments will boost the spirit our team to always provide better services and products to our guest. We are looking forward to welcoming you again at Grand Mercure Yogyakarta in the near future. Sincerely, Rulvastina Randy General Manager
meltomb ファミリー - トリップアドバイザー認証口コミ
We stayed at Grand Mercure Adi Sucipto Yogyakarta for 3 nights with our big Family. Check in was fast. Thank you Mbak Puput for arranging our rooms to be the same floor. They upgraded our room, as Platinum Member. Welcome drink was a lot of choices, but the bar staff didn't permit us to bring the glass to our room. Breakfast was the busiest time, but the FnB team always pay attention to our family. There are many choices of food, but the taste could be greater than now. On New Year Celebration Night Event, the FnB team gave my Mother in law birthday surprise. Thank you especially to Mr. Nuari Ramadhan. Thank you Grand Mercure Adi Sucipto Yogyakarta for your hospitality. I was really satisfied as Accor Platinum Member.
Dear meltomb, Thank you for choosing our hotel for New Year celebration and your mother in law birthday. We are glad to learn that you and your family have a pleasant stay at Grand Mercure Yogyakarta. Thank you for your positive comments on our service from Ms. Puput and Mr. Nuari and I am sure they are very happy to receive your compliments. We are very happy to know the surprise was very pleasant for your mother in law. We shall share your comments to our team and we believe your positive comments will boost our spirit to maintain the quality of our products and services. Thank you again, and we are looking forward to welcoming you at Grand Mercure Yogyakarta in the near future. Sincerely, Rulvastina Randy General Manager
Miss expectations from 5 star hotel Accor Group
setiawank ファミリー - トリップアドバイザー認証口コミ
My family stayed @this hotel from 26 to 30 December 2022. When we arrived around 3:00 PM, we checked-in to the hotel and the receptionist told me that the room was not ready yet and we have to wait until 4:00 PM. Thank you they give the welcome drink voucher for four persons. After the room was ready, we found the cover bed was dirty and there were some spot including in the blanket. We requested to change and wait again for about half an hour. There is no welcome cake or fruits even for Accor's member. I asked receptionist why they don't give the welcome cake/fruits since i deserved to get it (member's ACCOR) and they said it's only for Platinum member only. I don't believe it. Breakfast was poor since there is no fresh juice (only for Platinum's member) and the food were not variant and limited. I strongly recommend that this hotel need to be audited to fulfill compliance of Accors Hotels groups. Housekeeping was not responsible for changing empty soap that i request and many more. Internet connections was poor. It did not reflect 5 star hotels service overall.
Dear setiawank, First and foremost, thank you for choosing our hotel and share your feedback with us. We were most concerned we did not live up to your expectations and will certainly take your comments on board for imporvement, please accept my sincere apology for the unpleasant experience you encountered during your stay with us. We always strive to maintain our quality and rest assured that we will share them to the related deparments for consideration and further action. We hope we would have the chance to welcoming you back to Grand Mercure Yogyakarta in the future, Sincerely, Rulvastina Randy General Manager
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price