客户意见评级 (ALL 评级) 3.9/5 5,820 评论
Central location, with plenty of nearby transport links
Just a 2-minute walk from Earls Court Station
Just 30 minute by tube from Heathrow Airport
从 办理登记入住手续 - 从 办理退房手续
我们的 115 间客房经过全新装修，空调全面开放，光线明亮，拥有现代风格的简约设计和令人放松的宁静环境，非常适合一整天畅游全城后尽情放松。
来自 100% 认证入住过我们酒店客人的评论发现更多
Overal a poor experience
GWLT Business - 29/11/2021 经 TripAdvisor 认证的评论
Polite staff at reception. The room felt old and tired and very small. Tired bathroom. Impossible to regulate room temperature during the night. AC unit noisy. No way of turning of subtitles on TV. Low qaulity shower unit.
Hugely disappointed, would never return
louiseu751 23/11/2021 经 TripAdvisor 认证的评论
This did not feel like an Ibis styles hotel. Starting with the positives the staff were fantastic, polite and super helpful. I just feel sorry for them as they clearly get a lot of complaints. The room was dirty, hair on the bed and in the shower. There was some strange gooey substance which had been splatted on the wall. Even if it wasn't dirty it wasn't even big enough to really walk around the bed. Breakfast was in a bag despite on booking it said it would be a buffet. There was a stale croissant, a bruised apple, a cocoa pops bar and that was it! My husband is vegan and when we asked what the vegan option was - it was the apple! Not up to par, very disappointed and would definitely never return.
Not the best experience sadly
helpfultraveller Business - 22/11/2021 经 TripAdvisor 认证的评论
The positives were the stunning location, the friendliness of the lady at check in and the shower. Room 224 is tiny - I’m 5ft 10 and struggled. The bed was uncomfortable and the room smaller than a box room. On check out, there was an offering of an explanation for a bagged breakfast, but given I couldn’t change rooms and the quoted rate for a room on reception was £137 for a walk in, I can’t see how it’s impossible to have a chef. Being an Accor member, this was not s pleasant stay. I had a terrible night’s sleep.
Worst Hotel Experience in Years
Derdenis 20/11/2021 经 TripAdvisor 认证的评论
First of all, staff is friendly and helpful on a professional base. BUT: some rooms are located underground, you can’t judge the weather but people footwear. I really missed that information and would have taken a different place to stay if I would have known in advance. Rooms are really small. Bathroom was outdated and dirty. Rusty heaters and calcified showerwalls. Showerhead and heat temperature selector haven’t been cleaned in years. Booked a roommate incl breakfast, which haven’t been served. You will receive a lousy breakfast bag incl 1 apple, 1 croissant, 1 chocolate muffin and a cereal bar. Total amount of sugar 200 grams. Enjoy your healthy industrial prepacked meal.
Tired, not clean and a bit grubby
deejayCumbria Business - 02/11/2021 经 TripAdvisor 认证的评论
A convenient location and friendly staff, but the rooms are in a poor state. The walls had tea/coffee stains, hairs on the mattress below the sheets, dirty duvet, stained tiles, ripped carpets. Pretty gritty really and not what I expected of an ibis hotel, but more what I was used to many years ago in the less desirable areas of London. Would I return? No.
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