宜必思尚品伦敦肯辛顿酒店 3 星

客户意见评级 (ALL 评级) 3.9/5 5,820 评论

安心悦界(ALLSAFE)认可酒店

+ 13 服务

酒店其他优惠

  • Central location, with plenty of nearby transport links

  • Just a 2-minute walk from Earls Court Station

  • 优势 3

  • Just 30 minute by tube from Heathrow Airport

酒店位置

宜必思尚品伦敦肯辛顿酒店

15 25 Hogarth Road
Earls Court
SW50QJ 伦敦
英国

电话: +442073734502

传真: (+44)20/73735115

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • TRANSPORT FOR LONDON :  74/328/C1/C3/N97 EARLS COURT

  • LONDON UNDERGROUND :  PICCADILLY LINE EARLS COURT

  • 乘飞机

    HEATHROW AIRPORT 达到 22公里 / 13 英里

  • 乘火车

    VICTORIA STATION 达到 3.5公里 / 2.17 英里

GPS :51.4934, -0.192111

酒店服务

LOBBY BAR 非合约照片

我们别致的大堂酒吧,是您喝上一杯清爽饮品放松心情的最佳去处,酒吧营业直至深夜,非常适合在愉快的陪伴中品尝令人放松的睡前饮品。

酒店及周边服务

办理登记入住手续 - 从 办理退房手续

概要

  • 无限网络
  • 早餐
  • 酒吧
餐饮服务
  • 0 餐厅
  • 1 酒吧
  • 早餐
    • 快餐 额外收费
酒店服务和设施
  • 酒店信息
    • 118 间客房
    • 0 间残疾人士客房
    • 0 间家庭客房
    • 0 间相通客房
    • 116 间禁烟客房
    • 6 多个楼层
  • 酒店使用的语言
  • 洗衣/代客泊车服务
    • 干洗/熨衣
  • 无限网络
    • 公共区域提供无线网络
    • 酒店提供无线网络
  • 100% 无烟酒店
  • 入住/退房设施
    • 延迟退房
    • 快捷入住
    • 快捷退房
  • 行李寄存
    • 行李寄存 额外收费
  • 提供办公桌设施
    • 桌面插头和转换插座 额外收费
  • 熨斗
    • 接待处提供熨斗
  • 接待处提供保险箱
    • 接待处提供保险箱

我们的客房

我们的 115 间客房经过全新装修,空调全面开放,光线明亮,拥有现代风格的简约设计和令人放松的宁静环境,非常适合一整天畅游全城后尽情放松。

宜必思尚品伦敦肯辛顿酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 3.9/5

5,820 评论

TripAdvisor 评级 3.5/5

1,761 评论

Overal a poor experience

Tripadvisor 评级 2.0/5

GWLT Business - 29/11/2021 经 TripAdvisor 认证的评论

Polite staff at reception. The room felt old and tired and very small. Tired bathroom. Impossible to regulate room temperature during the night. AC unit noisy. No way of turning of subtitles on TV. Low qaulity shower unit.

Hugely disappointed, would never return

Tripadvisor 评级 1.0/5

louiseu751 23/11/2021 经 TripAdvisor 认证的评论

This did not feel like an Ibis styles hotel. Starting with the positives the staff were fantastic, polite and super helpful. I just feel sorry for them as they clearly get a lot of complaints. The room was dirty, hair on the bed and in the shower. There was some strange gooey substance which had been splatted on the wall. Even if it wasn't dirty it wasn't even big enough to really walk around the bed. Breakfast was in a bag despite on booking it said it would be a buffet. There was a stale croissant, a bruised apple, a cocoa pops bar and that was it! My husband is vegan and when we asked what the vegan option was - it was the apple! Not up to par, very disappointed and would definitely never return.

Not the best experience sadly

Tripadvisor 评级 2.0/5

helpfultraveller Business - 22/11/2021 经 TripAdvisor 认证的评论

The positives were the stunning location, the friendliness of the lady at check in and the shower. Room 224 is tiny - I’m 5ft 10 and struggled. The bed was uncomfortable and the room smaller than a box room. On check out, there was an offering of an explanation for a bagged breakfast, but given I couldn’t change rooms and the quoted rate for a room on reception was £137 for a walk in, I can’t see how it’s impossible to have a chef. Being an Accor member, this was not s pleasant stay. I had a terrible night’s sleep.

Worst Hotel Experience in Years

Tripadvisor 评级 2.0/5

Derdenis 20/11/2021 经 TripAdvisor 认证的评论

First of all, staff is friendly and helpful on a professional base. BUT: some rooms are located underground, you can’t judge the weather but people footwear. I really missed that information and would have taken a different place to stay if I would have known in advance. Rooms are really small. Bathroom was outdated and dirty. Rusty heaters and calcified showerwalls. Showerhead and heat temperature selector haven’t been cleaned in years. Booked a roommate incl breakfast, which haven’t been served. You will receive a lousy breakfast bag incl 1 apple, 1 croissant, 1 chocolate muffin and a cereal bar. Total amount of sugar 200 grams. Enjoy your healthy industrial prepacked meal.

Tired, not clean and a bit grubby

Tripadvisor 评级 2.0/5

deejayCumbria Business - 02/11/2021 经 TripAdvisor 认证的评论

A convenient location and friendly staff, but the rooms are in a poor state. The walls had tea/coffee stains, hairs on the mattress below the sheets, dirty duvet, stained tiles, ripped carpets. Pretty gritty really and not what I expected of an ibis hotel, but more what I was used to many years ago in the less desirable areas of London. Would I return? No.

ibis styles kensington

Tripadvisor 评级 4.0/5

madmust 24/10/2021 经 TripAdvisor 认证的评论

in a good location 2 mins walk to earl court underground a good 20 miins walk to v and a musuem room is small due to being an old building shower ok good presure but the drainage in the shower tray not upto the job really with nice artitecture what lets i down big time is the breakfast it i crossant coffee buscuits small orange juice in a paper bag the coffee machines 1 was down and the other was down for maintance and forget what price the breakfast was extra not worth the money if were to stay again no breakfast

the lift didn't work for 8 days

Tripadvisor 评级 3.0/5

LouisNW8 Business - 06/10/2021 经 TripAdvisor 认证的评论

everything was perfect. very good value for money, easy to reach. always clean. friendly staff. rooms well insulated (could watch TV or work in the room without problems) internet speed was very high even with the free option. only bad thing: Lift didn't work for 8 days.

Dear Guest, Thank you for 3 stars review of your recent stay. We are glad that you a had a wonderful stay in Ibis Styles London Kensington and you found the hotel&room clean and the staff friendly .We always strive to provide best service to all our guests and I will be proud to share your feedback with the team. We would like to welcome you back for another great stay. Kind Regards, Diana Ionescu Assistant Manager

no towels and poor service.

Tripadvisor 评级 1.0/5

courtneytalah 09/09/2021 经 TripAdvisor 认证的评论

We stayed at the Ibis Kensington and we are speechless with the customer service. We were first placed on the ground floor and requested to move as we didn't feel comfortable right next to the window at the front. We were told the lift was broken and when we asked for help with our luggage the man laughed in our faces and said he was busy.. despite the hotel being extremely empty. There were no towels in our room and so we rang down and when we requested towels the man told us to come to the reception to collect them ourselves again whilst laughing. When going down to collect them they were on the reception desk waiting for us next to other guests. I couldn't believe what I was witnessing during a pandemic.

Thank you for taking time to write a review. I am sorry to hear that you were not totally satisfied with your stay. Please accept my sincere apologies. I have personally spoken to Housekeeping Manager and they assured me the issue will be looked into. Please be assured the investigation was carried with the concerned employees. This investigation is now complete and a final decision has been communicated. Thank you once again and I am hoping to welcome you at Ibis Styles Kensington, should you travel brings you back to London. Diana Ionescu – Assistant Manager

Dirty room during Covid is unacceptable

Tripadvisor 评级 2.0/5

paulinhobeccon Business - 03/09/2021 经 TripAdvisor 认证的评论

We stayed at the hotel during August Bank Holiday. unhas commitment in the area and chose the hotel knowing what I was getting for the price paid. To cut short staff, internet and bed, all good and no problems. Air-con horrible. Just did not cooled the room enough and as th windows did not open properly we were really hot and could not sleep well. The real big issue was with the cleanliness of the room. It was really dusty, specially the bathroom, sofa and curtains. It even triggered my allergies and I had to clean it. I found that really bad because the times we are living with Covid. Not good.

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Styles London Kensington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Diana Ionescu – Assistant Manager

Awful service and breakfast for 5 years old

Tripadvisor 评级 1.0/5

Enley6 Couples - 16/08/2021 经 TripAdvisor 认证的评论

The location is excellent the rooms are absolutely fine for the budget although as my partner is very tall he struggled a lot in the tinny bathroom and had to be bend. The bed was very comfy and the room had all the basic you need. The staff was extremely unhelpful almost looked like they done it purposely so as long as you don't need anything to do with reception and you don't get there even 5 mins before your check in time you are good. Please don't bother with breakfast as there is shop and bakery next to it and due to covid ( apparently) even if you pay for buffet breakfast you get only little pack with crossiant, coco pop bar ( who over 5 years old eatvthem?!) And old muffin plus an apple. Definitely not worth the money and not enjoyable in any way

Dear Guest, Thank you for sharing with us. Please let me apologize that your stay was not up to your expectations. I have personally passed this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to London. Kind Regards, Anna

Enjoyed my stay.

Tripadvisor 评级 5.0/5

ShaimaAshraf Business - 14/03/2021 经 TripAdvisor 认证的评论

I enjoyed comfortable rooms. On the other hand I booked single room but they gave me a twin room at first with broken window. When I called reception they transferred me to King size double room instead of single room.Therefore I am not very confident to go back again except if it is an unavoidable need of life and work.

lOVELY sTAY

Tripadvisor 评级 5.0/5

mustafaalsaudi Business - 06/02/2021 经 TripAdvisor 认证的评论

I would like to congratulate you on having such a friendly and helpful staff. Cristina was very helpful & caring. Ana was very supportive & understanding. Also, the location is great. I am one of Accor Members & Would love to stay in this Ibis or other ones for long term.

Dear guest, Thank you for top review following your recent stay at Ibis Styles Kensington. I am glad that you enjoyed your stay and found the hotel location great. I am so proud of my team that they made your stay memorable. I will personally pass your prises to Ana and Cristina! See you on your next trip hopefully! Kind regards, Anna

Convenient

Tripadvisor 评级 4.0/5

中村 優 14/12/2020 经 TripAdvisor 认证的评论

The place was very convenient and staffs were very friendly! Besides, the room was clean and the price was affordable (including breakfast!) This time I could stay only one night, but I would like to stay more next time!

Dear Guest, Thank you for reviewing your stay at Ibis styles Kensington. I am pleased that you found the hotel to be convenient for your needs, the price affordable, and most important - the room was clean. I will personally share your compliments with whole team! I hope we will be able to welcome you in the hotel for longer stay soon! Kind regards, Anna

Great location, friendly staff, facility a bit tired

Tripadvisor 评级 4.0/5

gypsyjim005 Business - 09/11/2020 经 TripAdvisor 认证的评论

a short 5 minute walk from the Earl's Ct Piccadilly tube stop & fairly close to Kensington Garden, a great intermediary location between London's center & Heathrow. Close by are several restaurants, pubs, fast food options, though many have closed or are only available for takeaway due to the lockdown. Staff are friendly at both check in & check out which is quick with so few travellers. As always, the welcome drink for "ALL" members is a nice perk. The normally free breakfast buffet is understandably not currently available, but they do supply a brown bag breakfast w/muffin, croissant, OJ & an apple. The walls, desktops, carpets are showing signs of use, though not a real issue. While my room's heat did not work, the staff were able to provide a portable heater! Relative to other hotels in the area, the Ibis Styles Kensington is a great value.

Dear Guest, Thank you for excellent review! I am really glad you had such a good stay with us! It is a pleasure to read that you received great services, found the hotel clean and in perfect spot for trips to the city, with tube station just around the corner, connecting Heathrow Airport to London City. I look forward to welcoming you back in the hotel soon. Kind Regards, Diana Ionescu , Guest Service Manager

Pleasant Stay

Tripadvisor 评级 4.0/5

swl168 09/09/2020 经 TripAdvisor 认证的评论

I stayed here on 2 separate occasions during August for several nights each time. The first was at the beginning of the month and the hotel was acclimatizing to the Covid-19 hygiene measures. There were alcohol gels at the main entrance but the ones by the lifts were constantly empty on the 3 nights I stayed there, but this improved on my second stay at the end of August. Reception staff were friendly. The rooms were clean. Understandable the bed linen and towels were not changed during the several night stay, but a lot of guests left rubbish and used plates outside their rooms and not collected by anyone for days. There is no sit down breakfast facility but a breakfast bag-to-go which you collect at reception. The contents of which are inconsistent each day. Sometimes a croissant or pastry is enclosed and sometimes not. There is usually a cereal bar and a piece of fruit. I have to say the Ibis Styles in Glasgow offers a more substantial bag to go but still does not compare to Holiday Inn Express who also provides a hot bacon or sausage sandwich and a bowl of cereal with a carton of milk as well as yoghurt, which Ibis Styles does not. You have to go to the basement level if you want to use the coffee machine. This is closed after 10:30am. Overall a pleasant stay, convenient to Earls Court station and plenty of eating places nearby.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Styles London Kensington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Ionescu Guest Service Manager

Poor rooms

Tripadvisor 评级 2.0/5

orly3 Business - 02/08/2020 经 TripAdvisor 认证的评论

I am an Accor Limitless customer and checked in on line requesting a large front facing room on either floor 1-3. When I arrived I was given a rear room which was dirty and the air conditioning was not working. Eventually I was given a very small room on the front. This is not the sort of service i am used to having stayed at this hotel many times over the years. Very disappointing.

My stay in London

Tripadvisor 评级 5.0/5

philippepossoz 26/07/2020 经 TripAdvisor 认证的评论

Nice hotel design, and the rooms are confortable. Also well located close to the Underground Earl's Court station and bus stops. The hotel did their best in this difficult Covid period. Shame that there were no housekeeping. The Accor website should be clearer on the services offered and not available.

Dear Guest, Thank you for your 5 star rating. I am pleased that overall we met with your expectations. We are very happy to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope your next visit will be as pleasant as the previous one. Warm regards, Diana Ionescu reception supervisor

Friendly Staff

Tripadvisor 评级 5.0/5

Nikhassan 26/07/2020 经 TripAdvisor 认证的评论

Cool budget hotel with friendly staff. Room was clean and shower was powerful. Love the location. Loved walking down to Worlds End on the Kings Road and making my way to Sloane Square.ideal location for Kensington Museums, Knightsbridge or to buy a Ferrari or Lamborghini!

Dear Guest, Thank you for excellent rating! I am thrilled to read that you found the hotel perfect for the convenience. Customer service is our paramount priority and I am very proud of my team, that they made your stay memorable. I will personally pass your compliments to our Staff and I am sure they will be very happy to hear it. We are already looking forward to welcome you back at Ibis Styles Kensington. Kind Regards, Diana Ionescu , Guest Service Manager

Great location

Tripadvisor 评级 5.0/5

Merrily C 04/02/2020 经 TripAdvisor 认证的评论

Really lovely hotel at great price. Not quite as close to our destinations as claimed (3min walk to closest tube rather than the place itself)however the room was v clean & tastfully decorated. We were upgraded too so were v pleased. Great selection of fresh produce for breakfast as well as the much appreciated cooked breakfast. Would definitely stay here again.

Dear Merrily C, Thank you for top rating following your recent stay at Ibis Styles Kensington. It is a pleasure to read that you found the hotel to be lovely with great price. I am glad your room was clean and the decoration was to your liking. Also very happy that you enjoyed our continental buffet breakfast. Thank you once again and we already look forward to welcoming you back at the hotel. Kind Regards, Anna Wilczewska

整体环境肮脏,到处不明污迹,设施非常陈旧,空间及其狭小

客户意见评级 0.5/5

Gunter 情侣住宿 - 03/01/2020 所有已确认评论

非常不满意

我们最新的 20 评论

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