Novotel Guwahati GS Road 5 stars

Customer review rating (ALL Rating) 4.2/5 1,102 reviews

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Novotel Guwahati GS Road - Image 1
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G S Road, Downtown Dispur, Assam, 781006 GUWAHATI, India

Description

Hotel extras

  • 84 Superior Rooms, 26 Executive Rooms & 8 Suites

  • Multifarious dining options & meeting venues offering varied range of cuisines

  • Eccentric roof-top infinity swimming pool, Spa & 24/7 Fitness Centre

  • Centrally located on the Guwahati-Shillong Road

  • Designated Smoking Rooms

Our accommodation(s)

Hotel location

Novotel Guwahati GS Road

G S Road, Downtown Dispur, Assam
781006 GUWAHATI
India

GPS:26.138921, 91.798386

Telephone
Fax +91 361 710 4445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,102 reviews

Customer review rating 5.0/5

Partha G. Solo - Confirmed reviews ALL

My stay at Novotel Guwahati was amazing. It was more than my expectations. The team was on point and well equipped with knowledge which is very important in a profession like this. Service is no doubt top notch and is specially curated just for you which makes the whole experience even better but having the right attitude, information and knowledge is even more important and I was absolutely impressed by the Managers (Rofiqul & Akash) there who were confident in their job. It really reflects on the hotel management. The highlight of my stay there was the outstanding Breakfast buffet spread ! Loved it. Can't talk about it enough. Novotel Ghy you are setting up new standards and thanks to EVERY SINGLE PERSON working there to make it into a reality.

Customer review rating 4.0/5

Vinit B. Families - Confirmed reviews ALL

Hotel is well located but view from the room is not too good. The breakfast and overall service was average and so was the food

Dear Mr. B., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you appreciated our convenient location. However, we sincerely regret to learn that certain aspects of your experience, particularly the room view, breakfast, food quality, overall service, and elevator experience, did not meet your expectations. Please accept our apologies for the inconvenience caused. Your feedback is extremely valuable to us, as it helps us identify areas where we need to improve. We have shared your observations with the concerned teams for immediate review and corrective action, especially regarding service consistency, dining experience, and lift operations. As an ALL Accor Classic member, your comfort and satisfaction are very important to us, and we are disappointed that we could not provide the seamless experience you deserved during this visit. We truly appreciate your constructive comments and hope you will give us another opportunity to serve you better and provide you with a more enjoyable and memorable stay in the future. Warm Regards, Vineet Kumar Mishra General Manager

Customer review rating 2.0/5

Vaibhav P. Business - Confirmed reviews ALL

Had to wait for more than an hour to check in cause of a glitch with the reservation system. Kept getting told for an hour that it would take 5-10 minutes. Had to call the reception three times to ask them to do something about the mosquitos in my room. After four hours, I finally got the Good Night machine (for a 5 star hotel, you’d expect a better system to get rid of mosquitos) but it didn’t work. Could barely sleep cause I kept getting bit by mosquitos the entire night. For a five star hotel, the service is very apathetic and careless. Would’ve expected better. The breakfast was nice though.

Dear Mr. P., Thank you for sharing your feedback following your recent stay with us. I sincerely regret that your experience did not reflect the high standards of hospitality and comfort that we strive to provide. Please accept my heartfelt apologies for the prolonged delay during check-in caused by the reservation system issue. I completely understand how frustrating it must have been to repeatedly receive inaccurate timelines while waiting after a long journey. This is certainly not the arrival experience we want any of our guests to have. I am equally concerned to learn about the mosquito issue in your room and the repeated follow-ups you had to make before assistance was provided. The inconvenience you faced, along with the lack of an effective resolution, is unacceptable, especially when it impacted your ability to rest comfortably. Your comments regarding the apathetic and careless service are deeply disappointing to read, and I assure you that your feedback has been taken very seriously. Please be assured that we are addressing these concerns with our Front Office and Housekeeping teams immediately. We are also reviewing our pest-control measures and response protocols to ensure such situations are handled far more proactively and efficiently in the future. While I am pleased to know that you appreciated the breakfast selection and acknowledged our sustainability efforts, I regret that these positives could not outweigh the shortcomings you experienced during your stay. Thank you once again for bringing these matters to our attention. Feedback such as yours is invaluable in helping us improve. I truly hope you will allow us another opportunity in the future to provide you with the seamless and attentive experience you rightfully expected from us. Warm Regards, Vineet Kumar Mishra General Manager

Customer review rating 5.0/5

Vakucherla P. Couples - Confirmed reviews ALL

THE HOSPITIALITY, CLEANLENESS,ROOM SERVICE, HOUSE KEEPING AND PEOPLE IN FRONT OFFICE AS WELL AS IN RESTURANT WAS AWESOME.

Dear Mr. P., Thank you very much for sharing your wonderful feedback following your recent stay with us. We are truly delighted to know that you had an excellent experience and that our hospitality, cleanliness, room service, housekeeping, Front Office, and restaurant teams all contributed positively to your stay. Your generous appreciation means a great deal to us. It is especially rewarding to read your kind recognition of Dhruba, Priya, Nadir, and the entire team. I will personally share your compliments with them, and I know they will be thrilled to learn that their efforts made your stay memorable. As one of our valued ALL Platinum members, your continued trust and loyalty are deeply appreciated. We are also grateful for your recommendation of both our hotel and the ALL loyalty programme. At the same time, thank you for highlighting the difficulty you experienced while booking through the Accor ALL App. We regret the inconvenience caused and appreciate you bringing this to our attention. Your feedback regarding the booking process and WiFi experience will certainly be shared with the concerned teams for review and improvement. Thank you once again for your support and for choosing Novotel for your couple getaway. We look forward to welcoming you back soon for another exceptional stay. Warm Regards, Vineet Kumar Mishra General Manager

Customer review rating 5.0/5

Salman K. Business - Confirmed reviews ALL

Loved the experience of staying at this hotel. As a Platinum member, I was extended all the privileges and recognition due, which made the stay even more enjoyable. I especially enjoyed the lounge and the overall hospitality. A special shoutout to Lallim and Rubina for taking extra care and ensuring that my stay was extremely comfortable. Their warmth and attentiveness truly stood out.

Dear Mr. K., Thank you very much for your wonderful review and for choosing to stay with us. It is truly a pleasure to know that you had such an enjoyable and comfortable experience during your visit. We are especially delighted that your recognition and privileges as an ALL Platinum member were delivered to your satisfaction, helping make your stay even more memorable. Your kind appreciation of our lounge experience, hospitality, and overall service means a great deal to all of us. I am particularly pleased to read your special mention of Lallim and Rubina. They will be thrilled to know that their warmth, attentiveness, and genuine care left such a positive impression on your stay. Your compliments will certainly be shared with them and the wider team. Receiving perfect scores across all aspects of your stay, along with your recommendation of both our hotel and the ALL loyalty programme, is incredibly encouraging and motivating for us. Thank you once again for your generous feedback and continued loyalty to Accor. We look forward to welcoming you back very soon for another exceptional stay. Warm Regards, Vineet Kumar Mishra General Manager

Other web-users rate our hotel

  • 390 reviews 9.1/10 Location
  • 1,016 reviews 8.5/10 Room
  • 2,892 reviews 9.2/10 Service
  • 15 reviews 8.1/10 WiFi
  • 1,032 reviews 8.9/10 Food
  • 655 reviews 8.8/10 Cleanliness
  • 430 reviews 9.4/10 Vibe
  • 341 reviews 7.8/10 Amenities

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