Mercure Sheffield Parkway Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 425 reviews

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Mercure Sheffield Parkway Hotel - Image 1
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Britannia Way, Catcliffe, S60 5BD SHEFFIELD, United Kingdom

Description

Hotel extras

  • Perfect for business travellers with nearby travel links and just minutes away from the M1

  • 7 fully-equipped meeting rooms which accommodates 120 guests

  • Located just four miles from Sheffield city centre, close to Utilita Arena and Meadowhall

  • Onsite, large, complimentary car park

Our accommodation(s)

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Hotel location

Mercure Sheffield Parkway Hotel

Britannia Way, Catcliffe
S60 5BD SHEFFIELD
United Kingdom

GPS:53.394159, -1.374766

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FOUNDRY RESTAURANT

Inspired by a desire to return to simple, 'back to basics' food, offering freshly prepared dishes, modern informal surroundings and impeccable service. We are confident our menu selection will deliver on choice, quality and value each and every time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  425 reviews

Customer review rating 4.5/5

Carina L. Families - Confirmed reviews ALL

Stayed overnight for a sports event at EIS. Room was spacious for family and comfortable. Unfortunately warm when we stayed and the aircon was not working. Had to set sleep with wings open and use the fan provided. Breakfast was excellent with full English.

Dear Carina Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel quiet, well located, and comfortable, and that your family room was spacious and well suited to your stay while attending a sports event at EIS. It's also wonderful to know that you enjoyed our breakfast and full English selection. Please accept our sincere apologies regarding the air conditioning during your visit. We understand how uncomfortable this must have been during the warm weather, and we're sorry that you had to rely on the fan provided and sleep with the window open. We would like to reassure you that specialist air conditioning contractors are currently on site and working to resolve the issue as quickly as possible. Thank you again for your valuable feedback. We appreciate your understanding and hope to welcome you and your family back soon for a more comfortable and enjoyable stay. Kind regards, General Manager

Customer review rating 5.0/5

Rhiannon J. Friends - Confirmed reviews ALL

From check in to check out everything was perfect. The staff at hotel were very pleasant We ordered room service on return from the gig and this was delicious. We were given a lovely spacious room with everything we needed

Dear Rhiannon Thank you so much for your fantastic review! We are absolutely delighted to hear that everything was perfect from check-in to check-out. It's wonderful to know that our team made such a positive impression with their friendly and welcoming service. We're also thrilled that you enjoyed the room service after the gig – there's nothing better than ending a great night with a delicious meal and a comfortable place to relax. We're pleased that your spacious room had everything you needed for an enjoyable stay. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay very soon! Warm regards, General Manager

Customer review rating 0.5/5

Chinenye N. Business - Confirmed reviews ALL

For the two times I have stayed at this hotel, I got harrassed at check out by these 2 ladies who do not know how to check the accounts for payments already settled despite claiming to have over 15 years experince. When it eventually dawned on these lovely ladies that I had no bills outstanding, they just carried on with their duties without informing me or apologising for the harrasment and delay even when I requested for an apology; "there is noting for us to apologise for, we will sort it out". What a shamless bunch!

Dear Guest, Thank you for taking the time to share your experience with us. I’m genuinely sorry to hear about the interactions you had during check‑out on both of your stays. No guest should ever feel challenged or dismissed, and I completely understand how upsetting and uncomfortable this must have been for you. It’s clear from your comments that we did not communicate effectively, and that the situation was not handled with the professionalism, courtesy, or clarity you rightly expect. Even when there is confusion around billing, our team should resolve it promptly, keep you informed, and above all treat you with respect. I’m especially sorry that you did not receive an apology when you requested one — that is not the standard of service we aim to deliver. I will be addressing this directly with the team to ensure they receive the coaching and support needed to prevent this from happening again. Your feedback is important, and it will be used constructively to improve both our processes and our guest interactions. Thank you again for bringing this to our attention. I hope we will have the opportunity to restore your confidence in us on a future visit. Warm regards, General Manager

Customer review rating 0.5/5

Toon C. Business - Confirmed reviews ALL

One of the hottest weeks in the UK, and this hotel had more faulty air-conditioning in its room rooms where one of my guests had to survive the night without anything. Offered other rooms, all the same problem. Staff were powerless to do anything more. Some rooms were clearly occupied, and doors were wedged open showing a messy occupant. Breakfast was understaffed and underserved with food had to wait 15 minutes for coffee cups that were clean and there was no fruit (it had all been eaten and hadn’t been restocked) cereals we’re all over the place. Ended up getting a refund on one of the rooms. An absolute first in my history with Accor. This hotel needs a full renovation and repair through it looks tired. Off to go find another one.

Dear Mr Toon, Thank you for taking the time to share such detailed feedback. I’m truly sorry for the experience you and your guests had during what was one of the hottest weeks in the UK. Being unable to cool your room properly — even after being offered alternatives — is incredibly frustrating, and I completely understand how disappointing this must have been. Our team did everything they could in the moment, but I appreciate that this didn’t resolve the issue for you. We are already in the process of upgrading and replacing our air‑conditioning units as part of a wider hotel improvement plan, and your comments reinforce how important this work is for our guests’ comfort. I’m also very sorry for the concerns you raised regarding housekeeping standards and the breakfast experience. This is not the level of presentation or service we aim to deliver. I have shared your feedback with both our housekeeping and restaurant teams so we can address staffing levels, replenishment routines, and overall service flow to prevent this from happening again. I understand how disappointing it must have been to request a refund — especially as a loyal Accor guest — and I’m sorry that your stay fell so far below expectations. Your feedback is invaluable as we continue working on the renovations and repairs needed to bring the hotel back to the standard our guests deserve. Thank you again for bringing this to our attention. I hope we will have the opportunity to welcome you back in the future to experience the improvements once they are complete. Warm regards, Hotel Management

Customer review rating 5.0/5

Lynne G. Couples - Confirmed reviews ALL

Stayed overnight. The room was clean and comfortable. Staff were friendly and check in quick.

Dear Lynne Thank you so much for your kind review! We’re delighted to hear you had a comfortable stay and that you found the room clean and welcoming. It’s also wonderful to know our team made a great impression and that your check-in experience was quick and smooth. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again very soon! Kind Regards General Manager

Other web-users rate our hotel

  • 280 reviews 9.4/10 Location
  • 665 reviews 7/10 Room
  • 607 reviews 8.7/10 Service
  • 25 reviews 2.9/10 WiFi
  • 411 reviews 6.1/10 Comfort
  • 340 reviews 7.2/10 Cleanliness
  • 248 reviews 7.7/10 Breakfast
  • 94 reviews 5.5/10 Amenities

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