Hotel Royal Hoi An - MGallery

Hotel Royal Hoi An - MGallery 5 stars

TripAdvisor rating 4.5/5 1,703 reviews

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Description

Hotel extras

  • "10 minute walk to majestic old quarter of Hoi An "

  • The highest rooftop pool and bar in Hoi An.

  • Delicious and diverse dining experiences

  • Stylish mosaic-tiled outdoor pools

  • Stunning riverside location in the old town

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Royal Hoi An - MGallery

39 Dao Duy Tu Street, Cam Pho Ward
51000 HOI AN
Vietnam

  • DA NANG - HOI AN BUS:  HOI AN BUS STATION (4.6 KM)

  • HUE - HOI AN:  HOI AN BUS STATION (4.6 KM)

  • By plane

    DA NANG At 30km / 18.64 miles

  • By plane

    DA NANG AIRPORT At 35km / 21 miles

  • By boat

    CHAM ISLAND DIVING At 6km / 3.73 miles

GPS:15.876437, 108.320335

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Hotel Royal Hoi An offers 187 luxurious rooms and suites. Sotaro Wing offers a harmonious blend of Japanese tradition and Indochinese luxury, that is enhanced by glamorously feminine touches in Wakaku Wing overlooking the ancient town and its river.

Our guest reviews

Our guest reviews for
Hotel Royal Hoi An - MGallery

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  1,703 reviews

Lovely Hotel

TripAdvisor rating 5.0/5

maryD3444GH Families - TripAdvisor review

we enjoyed a lovely family trip to beautiful Hoi An and your hotel help make our stay very enjoyable. All staff very helpful and friendly and Hotel very well located, within walking distance to everything.

Dear MaryD3444GH, Thank you for taking the time to provide such a glowing review of your experience with us. We couldnt not be more proud to hear such lovely feedback from a well travelled guest. We are delighted that you found the property impressive but even more so that our staff was warm and engaging. We could not ask for more and will be sure to pass your compliments to the team. We hope to have another opportunity to welcome you back in your future visit to Hoi An. Best regards, Michiel Lugt General Manager

Always make me happy

TripAdvisor rating 5.0/5

GENE L Business - TripAdvisor review

It always reached my expectation. There is no word can describe how this venue can worth to stay. It may the best accommodation in Hoi An. Front dest staffs doing the right job for all needs from the customers. Consideration for my personal asking.

Dear Gene L, On behalf of all of us at Hotel Royal Hoi An - MGallery, thank you for your outstanding review. I am so thrilled to know that the accommodations and service your received from all of our staff members was exceptional! The hotel team and I look forward to the opportunity to welcome you back again during your next visit to Hoi An. Best regards, Michiel Lugt General Manager

Best hotel in Hot An

TripAdvisor rating 5.0/5

pooksaranya Couples - TripAdvisor review

I love everything here. Good service and comfy. Very good location. My group can't find any complaint from our stay. The hotel provides all facility completely when stay. I will stay here again if I come back to visit Hoi An.

Dear Trail24172149652, Thank you for taking the time to review Hotel Royal Hoi An - MGallery. We are delighted to hear you enjoyed your stay. I will definitely pass your compliments to the hotel team as I know your feedback will inspire our team in keeping up the good work. Best regards, Michiel Lugt General Manager

Lovely hotel with tour groups

TripAdvisor rating 3.0/5

lpopo228 Business - TripAdvisor review

We’ve stayed at the Royal Hoian many times but this time breakfast was overrun with large tour groups. It was not pleasant. We plan to stay somewhere smaller next time - without the tour groups. Room was lovely but wifi didn’t always work.

Dear Ipopo228, Thank you for taking the time to share your review with us on TripAdvisor. I am disappointed to read about your experience at our breakfast buffet. Unfortunately, during peak times in the early morning when guests from tour groups all arrive at the same time, our restaurant does get full. I recommend dining a little earlier in the morning before the larger groups arrive. Regarding your comment on WiFi connection, we recently upgraded our Wi-Fi system and increased bandwidth hence the connectivity is more secure and stable. I trust that you will not judge us based solely on this occasion and that we may have the opportunity to welcome you back in the near future. Best regards, Michiel Lugt General Manager

Great staff!!

TripAdvisor rating 5.0/5

937das Couples - TripAdvisor review

What a fantastic place to stay, so close too the old city. The staff are fantastic and always wanting too please. Tu and ling from Exc lounge were fantastic and made our stay special. Hung was also very helpful and made our trip very enjoyable.

Dear 937das, It was a pleasure to welcome you to Hoi An and we thank you for sharing your awesome review. While guests often rave about our rooms, rooftop swimming pool and location, we are always thrilled to learn when it is our team member who have made such a favorable impression. We are elated to learn that Tu and Linh made your stay special and Hung went the extra mile to assist you during the stay. I truly appreciate you passing along such kind words. I will definitely share with the team to let them know their efforts did not go unnoticed. Once more, we thank you for the review and we look forward to welcoming you back to Hoi An soon. Best regards, Michiel Lugt General Manager

Hotel Royal Hoi An

TripAdvisor rating 5.0/5

mickkillorn Couples - TripAdvisor review

Excellent Hotel in a great location, close to everything in Hoi An. Great staff and amenities made our 25th anniversary very special. Pool top bar is nice shame about the weather, rooms are laid out very well.

Dera Mickkillorn, Thank you and beloved one for choosing Hotel Royal Hoi An – MGallery to celebrate your 25th anniversary. Our team take great pride in crafting memorable experiences and we are thrilled to find that our gracious hospitality made such a lasting impression. We thank you for sharing your wonderful review, and on behalf of all of us at the hotel, we look forward to have an opportunity to welcome you back in not too distant future. Best regards, Michiel Lugt General Manager

Hoi an relaxer

TripAdvisor rating 4.0/5

109gregc Solo travel - TripAdvisor review

Very nice hotel with lovely staff and room overall very good a big inconvenience that the rooftop pool was closed due to repair and no notification was given other than at arrival I was really looking forward to seeing the view whilst in the pool

Amazing beautiful hotel

TripAdvisor rating 4.0/5

davidv0808 Couples - TripAdvisor review

Great location, just a block away from the hustle and bustle of the market area with a view of the river. Staff were lovely and try very hard to keep the customer happy. Had an interesting experience with the hotel staff not wanting to let me borrow a bottle opener for the night to use in my room (I was going to buy one the next day). Instead, they suggested I could either come down to the bar or call room service each time I wanted a bottle to be opened.

Dear davidv0808 We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for your kind compliments regarding to attentive staff and hotel facilities. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, KIM CHANGIK(Mr) / Guest Experience Manager

Location and Staffs are fantastic

TripAdvisor rating 5.0/5

iamBadBoi Friends getaway - TripAdvisor review

The location of the hotel is located near the river and just about 5 minutes walk to Hoi An ancient town. The room is extremely well-decorated. The staffs are very friendly and helpful. Overall services are excellent.

Dear iamBadBoi We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. Thank you for your kind compliments to hotel location, room condition and attentive staffs. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, KIM CHANGIK(Mr) / Guest Experience Manager

Semi-retired NZ Couple

TripAdvisor rating 5.0/5

LordGary001 Couples - TripAdvisor review

We were treated like Kings. All the staff go out of there way to make sure you are satisfied. I would highly recommend this hotel. The hotel is close to town without being troubled by the noisy husstle and bustle yet easy to walk everwhere. We were visiting in May which was hot and the taxis are ony a few dollars and readily available. All in all a fantastic stay.

Dear V6024YFgaryl We are delighted to hear that you have enjoyed your recent stay with us. I am so pleased to read your comments about our staff, who really are there to cater for your every need. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward. Thank you for your compliments and support. We look forward to welcoming you back in the near future. Sincerely yours, Henry Han Rooms Division Manager Hotel Royal Hoi An Mgallery by Sofitel

quality hotel with good value

TripAdvisor rating 5.0/5

Charles Y Families - TripAdvisor review

Impress with the hospitality of hotel and the design of the new wing. Everyone at the hotel is very helpful to provide assistance with smiling face. Breakfast are very well prepared with quality food with many choice, the service people there are care for details such as refill of drink and food. The location of hotel is super, very convenient to go around the old town and return for relax during hot temperature in the afternoon. Massage in the Hotel SPA is very relaxing and do not forget to enjoy a drink on rooftop for the splendid view of city. Special thanks to SA, Li and Chang for their special care to us during our stay. We highly recommend this quality hotel to anyone who will visit Hoi An, it is value for money.

Dear. Charles Y Many thanks for sharing your wonderful review on Tripadvisor We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, especially to Sa, Li and Changik, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Henry Han Rooms Division Manager Hotel Royal Hoi An Mgallery by Sofitel

Vietnam Holiday

TripAdvisor rating 5.0/5

Clayton P Couples - TripAdvisor review

We stayed in several locations while in Vietnam. Hoi An, in our view was the pick of the bunch. The M Gallery Royal Hoi An Sofitel, was a superb property with tall the expectation of a Sofitel. Staff were excellent and attentive in all aspects of our stay. Dat, was particularly helpful. Offered plenty advice on local shopping and culinary experiences. He did a great job of keeping the glass topped up while we were enjoying a swim and coldies in the pool on the top floor. Woudl highly recommend this as a base for your stay in Hoi An, its a five minute stroll form the action of the markets and shopping. Id recommend a day trip to the beach, about $3.00 AUD by taxi, or you can hire a scooter or the hotel has bikes.

Outstanding hotel with exceptional service

TripAdvisor rating 5.0/5

orien2006 Couples - TripAdvisor review

This was my second stay at the hotel . Simply amazing !!!!!. As a platinum member I found the service, staff and hotel amenities to be simply superb. Met by the hotel managers, a beauty suite with an awesome balcony, a fantastic executive lounge with outstanding staff where nothing was to difficult to provide. If that wasn’t enough then add a wonderful breakfast and a truly amazing roof top pool and bar. Hotel management should be very proud of what you offer and how you take care of your Le club members. Don’t sydy in DaNang stay in Hoi An st this hotel. Loved loved loved our stay thank you !!!!

Dear. orien2006 Many thanks for sharing your 5-star review We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. I am so pleased to read your comments about the facilities and staff, who really are there to cater for your every need. I am glad that you enjoyed your visit. Thank you again for your compliments and support. We look forward to welcoming you back in the near future . Sincerely yours, Henry Han Rooms Division Manager Hotel Royal Hoi An Mgallery by Sofitel

Excellent Location near to Hoi An

TripAdvisor rating 5.0/5

Judith M Couples - TripAdvisor review

Overall, very good choice while in Hoi An (from a touring perspective better to stay in Hoi An instead of Da Nang). Hotel staff helpful and friendly. Room was excellent and service excellent. I would just say on a less positive side (but not a major problem), the hotel hosts a large group of tours and it tends to be crowded at nights or in mornings while trying to go to/from lobby.

Dear. Judith M Thank you for your delightful review. We always appreciate feedback, and are absolutely thrilled that you had enjoyed your stay! At Hotel Royal Hoi An Mgallery by Sofitel, we pride ourselves on delivering the most attention to details and memorable experiences to all of our guests. It is always so pleased to read the comments which guest takes time to highlight our M gallery touch and tailor made to what's best to ventured. Thank you again for your kind compliments. We look forward to welcoming you back to stay with us again in the not too distance future. Sincerely yours, Henry Han Rooms Division Manager Hotel Royal Hoi An Mgallery by Sofitel

Great Customer Service

TripAdvisor rating 5.0/5

Curious44445167998 Families - TripAdvisor review

Beautiful Hotel, Great Food, Excellent Customer Service by Ms Taho Nyguen and the rest of the team - They went above and beyond to assist with help due to a medical emergency that required my daughter and I to travel back to Australia cutting our trip short. The Hotel is right in the heart of Hoi An close to the canal that leads into the old town heritage site. The rooms are beautifully appointed and the breakfasts were amazing. Room Service was outstanding as was the Roof Top Pool Staff- All in all this is a hotel that truly lives up to its reputation of 5 stars.

Dear. Curious44445167998 We are delighted to hear that you have enjoyed your recent stay with us. I am so pleased to read your comments about our staff, who really are there to cater for your every need. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward. Thank you for your compliments and support. We look forward to welcoming you and your family back in the near future. Sincerely yours, Henry Han Rooms Division Manager Hotel Royal Hoi An Mgallery by Sofitel

Good location with walking distance to the old town

TripAdvisor rating 3.0/5

Guide807296 Couples - TripAdvisor review

Not a luxury, but comfortable hotel. Good located. It takes 5 minutes to walk to the old town. Views from the roof top was good, especially at sunset. Swimming pool was not clean so that I couldn’t swim. Big minus.

Dear. Guide807296 Thank you for your recent stay at the Hotel Royal Hoi An M-Gallery by Sofitel. We are delighted to hear that you have enjoyed your three nights stay with us and able to make use of our comprehensive facilities and convenient location. The amazing view of Thu Bon River definitely creates a memorable trip Thank you also for drawing my attention to where improvements are needed. Please rest assured that I have reviewed your comments with the departments concerned particularly, swimming pool and quality of services.. We extremely value your comment. It is by receiving candid feedback like yours, that we can make continuous improvements. Thank you and we look forward to welcoming you back to Hotel Royal Hoi An Mgallery by Sofitel in the near future. Sincerely yours, Henry Han Rooms Division Manager Hotel Royal Hoi An Mgallery by Sofitel

Excellent

TripAdvisor rating 5.0/5

Tim C Families - TripAdvisor review

Our room wasn't quite right when we arrived as we had our child with us and was cramped. They offered a great cost on upgrading to a 2 bedroom suite which we couldn't refuse. The hotel staff were all friendly and couldn't wait to help us with any advice.

Dear. Tim C We are delighted to hear that you have enjoyed your recent stay with us. I am so pleased to read your comments about our staff, who really are there to cater for your every need. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward. Thank you for your compliments and support. We look forward to welcoming you and your family back in the near future. Sincerely yours, Henry Han Rooms Division Manager

Amazing hotel

TripAdvisor rating 5.0/5

GeorgiaG558 Couples - TripAdvisor review

I stayed here for 3 nights. I wish my stay was longer. I did not want to leave. The room was lovely. The buffet breakfast had many choices. The food was of high standard. The staff were very friendly. I joined Accor hotels membership whilst booking online and on arrival was given an upgraded room. My husband had a birthday whilst we stayed and a birthday cake was left in the room for him. Great location, a short walk to Old Town.

Fantastic

TripAdvisor rating 5.0/5

rachelleg516 Friends getaway - TripAdvisor review

Wonderful facilities, friendly staff, amazing service and a delicious food. Perfectly located next to Old Town. Outstanding experience. The two pools were Awesome, the day spa was a lovely treat. A favourite hotel.

Our Vietnam Trip

TripAdvisor rating 5.0/5

GarryJan Couples - TripAdvisor review

Our 3rd stay at this wonderful hotel which has just completed adding a 2nd tower, with a pool & bar on the top floor with magnificent views. We stayed in the new section which was extremely well appointed & designed with a balcony & views over the river & the historic town. Additional lounges souls be added around pool though.Staff as last stay were friendly, nothing was to difficult for them when asked. Everything was first class & we look forward to our next stay.

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