Mercure Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.0/5 1,552 reviews

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ALLSAFE approved hotel

Hotel extras

  • Tranquil and locally-inspired environment, a lush urban paradise

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Mercure Singapore On Stevens

Orchard District, 28 Stevens Road 01 02, 257878

GPS:1.313439, 103.828417

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


WINESTONE offers a wide range of quality wines from around the world served alongside Modern European food. This charming restaurant provides the perfect setting for a business lunch, an afternoon with friends or evening wine and dine.


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,552 reviews

TripAdvisor Rating  4.0/5  731 reviews

Certificate of excellence 2023

Surprising “Gem” - why aren’t ALL Mercure Hotels like this?!

Customer review rating 5.0/5

Kdg Couples - Confirmed reviews ALL

Well situated Check in friendly & efficient Swimming pool and facilities excellent Room & bed very comfortable No complaints

Lobby smells displeasing. Check in staff inefficient in assisting

Customer review rating 2.5/5

Jas Couples - Confirmed reviews ALL

Lobbed smells badly. Staff assisting on check in obviously inexperience. Asked for unnecessary details and duplicate work due to unclear instructions. Don’t know his work well. Room is not well clean, found strands of hair on floor

Choice for business traveler

Customer review rating 5.0/5

Susan Business - Confirmed reviews ALL

Multiple choices of restaurants to choose and convenient store easy availlable.

Excellent service

TripAdvisor rating 5.0/5

ilker y TripAdvisor review

Best staff so far at Privilege Lounge at Mercure Hotel Singapore on Stevens. Sofia and Antony. Nothing is too much trouble for them. And always with a lovely smile and warm personality. They took care of everything. Really appreciate your kind gestures. Keep up the best work.

Rooms are tiny; poorly designed and not well maintained

Customer review rating 2.0/5

V M. (. Friends - Confirmed reviews ALL

Could not believe how small this room was. Stayed for 5 nights Sep 23 and struggled to fit 2 suitcases in the room. The bathroom light could only be switched on by the bed and the entrance light also came on with it. Our basin sink was blocked and the maintenance guy fixed but when hubby filled to shave the plug was stuck so couldn’t drain it. Went to use ironing board and it was broken. Suspect someone tried to store their luggage on it due to lack of other options. The hotel overall was underwhelming. Breakfast was average. Shuttle bus was handy but couldn’t cater for number of guests. Concierge were great assisting with taxi bookings. We also had a lot of issues at check in with our booking confirmation saying we had paid but the hotel stating we had not. Once showed confirmation they said ok then later contacted us to say they had checked and we hadn’t. We had booked over 9 months prior with multiple hotels for our travel as well as future Europe travel so had assumed based on the confirmation we had paid. We had to look up our bank statements to verify. We travelled with 5 other couples some who had different experiences despite having same confirmation. It was a mess. They said that is just how the system prints saying balance owing zero but you haven’t actually paid. They need to fix the system.

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Other web-users rate our hotel

  • 939 reviews 8.4/10 Location
  • 1,484 reviews 5.9/10 Room
  • 1,485 reviews 6.6/10 Service
  • 21 reviews 8.9/10 WiFi
  • 698 reviews 6.7/10 Cleanliness
  • 535 reviews 7.1/10 Breakfast
  • 405 reviews 7.1/10 Amenities
  • 264 reviews 5/10 Food

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