Dear Valued Guest, Thank you for sharing your feedback following your recent business stay with us. I am pleased to know you had a pleasant stay and appreciated our cleanliness, breakfast selection and warm hospitality from the team. I sincerely apologise for the inconvenience caused by the air-conditioning controls and we were not able to resolve this during your stay. We have taken note of your feedback and will review the room’s air-conditioning controls to prevent a recurrence. Regarding your arrival, I understand your wish to freshen up after a long 14-hour journey. As the hotel was fully booked on the night before your arrival, we were unfortunately unable to guarantee an early check-in. Early check-in is always subject to room availability, and for guests requiring a guaranteed room upon arrival, I recommend reserving the room from the preceding night. Thank you once again for your valuable feedback and for recognising our team and sustainability efforts. We hope to have the opportunity to welcome you back for an even more comfortable stay. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay. I apologize for the inconveniences you experienced during your stay with us. Your comments are valuable in helping us enhance our services. We hope to have the opportunity to welcome you back for a seamless experience. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. I am pleased to hear you found the bedding comfortable and appreciated the variety of dining options. I also acknowledge your feedback regarding the busy atmosphere and breakfast experience. Your insights are valuable to us. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback regarding your recent stay. I appreciate your positive notes on comfort, although we acknowledge your concerns about the room condition. Your comments will be taken into consideration as we continuously strive to enhance our guest experience. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay. I am pleased to hear you found our staff friendly and our services excellent. I understand the inconvenience you faced with room availability upon attempting to extend your stay. We appreciate your feedback and look forward to welcoming you back on your next visit. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback regarding your recent stay. I am pleased to hear you found your stay comfortable. I appreciate your feedback about the connectivity for devices; rest assured this is something we already have included as part of our future enhancements. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay. I am delighted to hear you found our accommodations comfortable, enjoyed our location, and appreciated our facilities. Your feedback is highly valued, and we look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind feedback regarding your recent stay. I am pleased to hear you enjoyed the cozy atmosphere and found our team to be accommodating. We look forward to welcoming you back on your next visit. Kind regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind feedback regarding our location and amenities. I am delighted to hear you enjoyed our services and found our complimentary shuttle bus beneficial. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback regarding your recent stay. I apologize for the inconvenience you experienced with your room's readiness upon arrival. We aim to provide timely service, and I appreciate your patience as our team addressed the situation. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback regarding your recent long stay with us. We are delighted to hear you enjoyed our comfortable accommodations and amenities, and our team provided attentive and responsive service. Your satisfaction is greatly appreciated. I will be sure to share with our Duty Manager, Umar and our Senior Guest Services Agent, Afika on your kind mention of them. It will be truly a great source of encouragement for them to know their commitment to always taking care of our guests is appreciated. We look forward to welcome you back. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback regarding your recent experience. I regret that your stay did not meet your expectations. Our Guest Experience Manager has reached out to you. Thank you for bringing these matters to my attention. I sincerely apologize for the inconvenience you experienced. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your thoughtful review of your recent stay at Mercure Singapore on Stevens. We are pleased to hear that you appreciated our shuttle service to nearby stations and the hospitality displayed by our team, which are both integral to our guest experience. We acknowledge your comments regarding the location. While we strive to provide convenient transportation options, we understand that it may not meet everyone’s needs perfectly. We are glad that our breakfast offerings met your expectations with a satisfying variety of local dishes and fresh ingredients. Regarding room size and amenities, we appreciate your feedback. Thank you once again for your kind words and constructive feedback. We hope to welcome you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear you found our accommodations comfortable and our location convenient for your needs. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your positive experience at Mercure Singapore on Stevens. We are delighted to know that you enjoyed our amenities and found our staff at both Winestone and the Food Exchange to be friendly and accommodating. It is always encouraging to hear such kind words about our team, as they strive to create memorable moments for our guests. We will be sure to share your lovely feedback with the team. However, I sincerely apologize for the oversight regarding the coffee cup in your room upon arrival. Cleanliness and attention to detail are of utmost importance to us, and your feedback has been noted. We appreciate your understanding and assure you that we will continue to reinforce our standards to prevent such occurrences in the future. With regards to the booking system, we are already looking into it to understand what was the cause for the glitch. Thank you once again for your valuable feedback. We hope to welcome you back for another pleasant stay. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback on your recent stay experience. We are delighted to hear you enjoyed our location, facilities, and the friendliness of our staff. We also appreciate your feedback regarding the room size and storage options. We understand that spaciousness is an important part of a comfortable stay especially for a two week-long stay. As our hotel is located in the city, our rooms are designed within the space constraints typical of Singapore’s urban hotels. We do, however, offer larger room options, which our team would be happy to recommend based on your preferences and needs. Alternatively, you may want to consider Novotel Singapore on Stevens located within the same vicinity. It is wonderful to know you had a fantastic time during your two-week stay. We will also be sure to share your feedback on our Concierge with the team. We hope to have the opportunity to welcome you back. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear you found our location convenient for exploring Singapore and that your experience was comfortable. We will be sure to share your kind mention of Afika with her as it will be a great source of encouragement. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Mercure Singapore on Stevens. We are delighted to hear you found your room comfortable and well-equipped, and you enjoyed our facilities and the service provided by our team. It is always our goal to create a home away from home experience for our guests. With regards to the WIFI, we encourage all guests to login using their ALL member login to access the Premium WIFI. We look forward to welcoming you back on your next visit to Singapore. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding our convenient location and friendly staff. We are pleased to hear you enjoyed the Killiney Cafe located in our lobby. Your feedback is greatly appreciated. We look forward to welcome you back soon. Best regards, Piotr Kupiec General Manager