Dear Valued Guest, Thank you for your kind feedback regarding your recent stay. We are pleased to hear you found your experience comfortable. We appreciate your comments regarding the breakfast selection. Our breakfast buffet is designed as an international offering, with a variety of Asian and Western selections to cater to the diverse tastes and preferences of our international guests. We understand, however, that individual expectations and preferences may differ. We hope to have the opportunity to welcome you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear you found your room comfortable and our staff to be warm and friendly. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback regarding the location of our hotel. I understand that access to public transportation was a concern for you. Just to share our hotel provides a complimentary shuttle bus service to ferry our guests to the nearest MRT station, Stevens MRT and Liat Towers which is the start of Orchard Road. In addition, the closest bus stop is located right in front of our hotel. Our Concierge team will be happy to share more information on accessibility should you decide to return to stay with us again. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our property peaceful and well-managed, and you appreciated our warm and genuine hospitality. Your kind mention of Mohamad, our Winestone Restaurant Manager will be shared with him. Your feedback is greatly valued, and we look forward to welcoming you back soon. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding our breakfast and the exceptional service provided by our staff. We are pleased to hear you had a positive experience during your stay. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our bed comfortable and appreciated our amenities and helpful staff. It is our goal to provide a memorable experience for all our guests. Your feedback on the preferred timing to have your room cleaned will be reviewed. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback regarding your recent stay. We are delighted to hear you found your experience comfortable. We are sorry to learn you felt some of our female team members were not smiling during your interactions with them. A warm, welcoming and attentive attitude is an important part of the guest experience we strive to provide. We understand that a genuine smile and positive engagement can make a meaningful difference, and we regret that your experience did not reflect the level of hospitality we expect from our team. We have shared your feedback with the Front Office leader and will continue to reinforce the importance of being approachable, attentive and welcoming to every guest, regardless of how busy operations may be. We sincerely appreciate your feedback as it gives us an opportunity to coach and improve. We hope to have the opportunity to welcome you again and provide you with a warmer and more positive experience. Best regards, Piotr Kupiec General Manager

Dear Stefon M. O., Thank you for your kind words regarding the comfort of our beds and linens. We are delighted to hear that you enjoyed your stay and found our accommodations to your satisfaction. We look forward to welcome you back! Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Mercure Singapore on Stevens. I sincerely apologize for the challenges you encountered during your visit, particularly with the service provided by our reception and housekeeping teams. I have copied our Quality, Compliance and Sustainability Lead, Veronica who will be in touch with you for a follow up. Please rest assured we are taking your feedback seriously—not only to investigate the matters you have kindly brought up, but also to reinforce our service standards with the team. Your feedback is valuable in helping us improve. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding our strategic location and the excellent service provided by our team. We are pleased to hear you enjoyed our gym facilities as well. We look forward to welcoming you back for another great stay. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your stay. We are delighted to hear you found our team accommodating and your check-in and check-out experiences smooth. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our prime location and enjoyed the buffet breakfast. Your suggestion for a communal ice machine will be taken into consideration when we are planning for future enhancements. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback. I sincerely apologize for the disturbances you encountered from our housekeeping cleaning the rooms of close proximity to your room. We will continue to monitor as this is not the usual standard of our cleaning process. Our team is always mindful to keep the noise level down as it is our priority not to disrupt the peace and quiet of our guests. We also appreciate your kind feedback on our breakfast offerings. Our breakfast menu is thoughtfully curated to cater to the diverse needs and preferences of our international guests. In developing the menu, we take into consideration our current nationality mix and the different culinary preferences represented among our guests. The selection therefore offers a balance of Asian and Western breakfast favourites, with a variety of hot and cold dishes, breads and pastries, cereals, fresh fruits, beverages and local options. This approach allows guests from different regions to find familiar choices while also providing opportunities to enjoy local and international flavours. We continuously review our guest nationality mix, feedback and consumption patterns to ensure that the breakfast offering remains relevant and responsive to the evolving profile of our international travellers. We look forward to welcome you back for a more seamless experience. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear you found your room clean and enjoyed the breakfast buffet selection. Your input about the bathroom space is valuable, and we appreciate your understanding on this matter. We look forward to welcoming you back on your next visit to Singapore. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding our staff's attentiveness and the relaxing atmosphere of our hotel. It is heartwarming to hear that our team, especially Ramesh and Kamala, made a positive impact during your stay, along with our team from Winestone. We wish you a speedy recovery. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We sincerely apologise for the distress and anxiety caused by the incident during your stay. We fully understand how alarming and unsettling it must have been for you and your girlfriend to experience. The security and privacy of our guests are among our highest priorities, and both our Duty Manager on duty that night along with our Security Officer immediately attended to the situation. I have copied our Quality, Compliance and Sustainability Lead, Veronica who will be in touch with you for a follow up. Please rest assured we are taking your feedback seriously. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our convenient location, the shuttle service, and the friendliness of our staff. It is our aim to provide a comfortable experience for our guests. Your kind mention of Stevenson and Emily has been shared with them as it serves as a huge encouragement for them and our teams. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your experience. I apologize for the discomfort caused by noise during your stay. We value your feedback and will consider it as we continuously strive to enhance our guest experience. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay experience with us. We are delighted to hear you enjoyed the comfort of the Privilege Suite and appreciated the amenities, including the Privilege Lounge and the diverse food options available. Your kind mention of Emily and Praba from our Privilege Lounge team is truly appreciated, we will share this with them as it is a source of encouragement. It is wonderful to know you found our breakfast offerings, particularly the pancake machine and Indian dishes, to your liking. We take pride in our facilities, and it is wonderful to learn that you had a pleasant experience at the pool and gym as well. We look forward to welcoming you back for another enjoyable stay. Best regards, Piotr Kupiec General Manager