Mercure Singapore On Stevens

Mercure Singapore On Stevens 4 stars

TripAdvisor rating 4.0/5 458 reviews

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Hotel extras

  • Tranquil and locally-inspired environment, a lush urban paradise

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

ALLSAFE approved hotel

Hotel location

Mercure Singapore On Stevens

Orchard District, 28 Stevens Road 01 02, 257878
257878 SINGAPORE
Singapore

  • 105, 132, 190, 972: 

  • MRT BLUE LINE:  DOWNTOWN LINE STEVENS

  • MRT RED LINE:  NORTH-SOUTH LINE ORCHARD

  • By plane

    Singapore Changi Airport At 2km / 12 miles - Shuttle paying

  • By plane

    Singapore Changi Airport At 0km / 1 miles - Shuttle paying

GPS:1.313439, 103.828417

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WINESTONE

WINESTONE offers a wide range of quality wines from around the world served alongside Modern European food. This charming restaurant provides the perfect setting for a business lunch, an afternoon with friends or evening wine and dine.

Our accommodation(s)

Mercure Singapore on Stevens features 518 tastefully designed rooms near Singapore's iconic shopping district - Orchard, with suites and rooms on the Premier Floor that gives access to the exclusive Premier Lounge. Mercure has a strong commitment towards comfort and quality, with rooms providing a touch of nostalgia with elements from the yesteryears of Singapore.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.0/5  458 reviews

Covid-19 Isolation

TripAdvisor rating 1.0/5

Lishadow Families - TripAdvisor review

Toilet wasn't really that spacious , hard to move around in the toilet and there is no place to hang the clothes. The water pressure was kind of small too , it need twice to thrice to actually flushes

Good hotel in desirable area

TripAdvisor rating 4.0/5

579min TripAdvisor review

Room: I was in a large enough size room, but not particularly spacious. The bathroom however was lovely! Complimentary minifridge and Nespresso made a big difference. Room service was prompt, if not a little overpriced (given how affordable Singaporean food can be). This was to be expected given it being an international hotel chain. Location: It was a fair walk to the nearest MRT, and quite a walk in the opposite direction to the shopping district Orchard. The area itself is obviously very affluent, and it was nice to experience a little of that side of Singapore. Amenities: There were two swimming pools, one an infinity pool, and a gym available. Check in was swift, the staff very polite and professional. The only confusing thing is that there are two hotels located on the same site, and connected I think through the lifts? This led to some confusion at breakfast when I incorrectly tried to dine at a restaurant that was not part of the hotel, yet somehow I had very easily accessed? I was also a little disappointed that breakfast was not included in the price of the room, but also not surprised as I know this is common practice across many hotel chains. Value: I booked this hotel the night I stayed there over the phone ('spontaneous traveller'), and ended up adding on an extra night. The price is very reasonable given the hotels amenities, and Singapore's typical hotel prices. The staff were very attentive and it was nice to stay in a slightly more luxurious hotel than I'm used to. If booking, and you'd like it, ask for a room on a higher floor- the views are excellent!

Dear 579min, Thank you very much for this wonderful review of Mercure Singapore on Stevens. It is an absolute delight to learn that you were pleased with the room, amenities and the neighbourhood surrounding this beautiful hotel. Indeed our property is very unique as both the Novotel and Mercure share the facilities (2x 35m swimming pools, tennis court, gym etc) and these are available for our guests to enjoy. Breakfast for our Novotel guests is served at Food Exchange (located at level 2) and our Mercure guests enjoy their breakfast at Winestone (located at level 1). In addition to these facilities, you may have also noticed that there are several restaurants located at level 1 offering a range of cuisines such as the Mediterranean, Italian, Indian, Korean cuisines. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

Nice and pleasant to

TripAdvisor rating 5.0/5

TvmKrish Families - TripAdvisor review

Situated at a comfortable location the hotel is nice and the staff are very helpful. It has it's own restaurant and an Indian restaurant adjacent to it.the room was neat and tidy but a little cramped with the furniture. Overall nice stay enjoyed it

Dear TvmKrish, Thank you for your lovely review of Mercure Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

Typical Accor so don't expect sensational

TripAdvisor rating 4.0/5

lefthandreviews Business - TripAdvisor review

When I was went to the new Mercure Singapore on Stevens during Valentine's Day, I honestly wasn’t expecting the hotel grounds to be this huge. The building includes the Novotel Singapore on Stevens next door as well as a couple of restaurants & bars in the lower level. There is not just one but 2 swimming pools nestled in this building, as well as a tennis court & fitness centre. The gym is fairly well-equipped & who’s to say you can’t enjoy a good workout whilst on a #staycation? When you need to replenish, head downstairs to Fudebar for their nicely toasted Panini & exclusive bottled beers. The property is located a few minutes away from Orchard Road & if you’re worried about accessibility – may be glad to know the hotel provides complimentary shuttle service to Orchard Road or to the Singapore Botanic Gardens.

Dear thislefthandreviews, Thank you very much for your lovely. review Mercure Singapore on Stevens. I am truly delighted to learn that you had an overall pleasant stay with us and enjoyed your #workout in our facilities. Indeed the hotel provides the complimentary shuttle service to Orchard and Botanics (refer to Concierge (level 1) for shuttle timings). Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

Checking-in here is pain in the ass.

TripAdvisor rating 2.0/5

Shahani_0213 Solo travel - TripAdvisor review

It took me more or less 30-40 minutes to check in and it was late night so it was just me. the girl in the reception was too slow to find my booking Showing all the confirmation and receipts from hotels.com that it was paid and still hesitant to check me in.Before that I even make a call to the hotel and was answered by her to confirmed if they got my reservation or not and they even confirmed that they have it and it’s all paid. So when I got there I was disappointed because she was asking for money for to check in even if it’s all paid and I got a receipt. So I call the hotel.com customer service to follow up my booking and she did apologise that she haven’t seen it.🤦‍♀️ Breakfast is terrible it’s messy and disoriented. At 9 o’clock they’re buffet is empty and got nothing to refill. They don’t have enough staff from the kitchen nor floor. Room was okay. It’s small but comfy and clean. I request for queen size but was given a two single bed .🤷‍♀️

Dear Sasha_EA, Thank you for your review of Mercure Singapore on Stevens. Your review has certainly raised areas of concern which needs to be addressed however without knowing your details, I’m afraid it’s hard to identify and address the exact cause of the issues you encountered. If you could find the time to provide us with your booking information through H9543@accor.com, we would be very grateful. We are committed to constantly improving the quality of our services; thus we are truly grateful for your effort in sharing your feedback with us and we look forward to hearing from you again soon. I am truly disappointed to learn that we have not left you with a positive final impression of the hotel. I sincerely hope that this experience does not keep you from staying with us again as we hope to welcome you back to Mercure Singapore on Stevens. Warm Regards, General Manager Mercure Singapore on Stevens

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Other web-users rate our hotel

  • 6 reviews 7.9/10 Location
  • 17 reviews 6.1/10 Room
  • 15 reviews 8/10 Service
  • 13 reviews 5/10 Food
  • 9 reviews 7.9/10 Amenities
  • 7 reviews 4/10 Cleanliness

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