Mercure Santa Marta Emile 4 stars

Name: Sophisticated Hotel in Santa Marta Colombia | Mercure - ALL
Address: CALLE 115 NO 2 39, Bello Horizonte, SANTA MARTA, 470001, CO
Telephone: +5754368484
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 1,586 reviews

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CALLE 115 NO 2 39, Bello Horizonte, 470001 SANTA MARTA, Colombia

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Mercure Santa Marta Emile

Hotel for travellers looking for local and authentic experiences

This hotel has one of the most beautiful views of the city, with it located in the heart of the Colombian Caribbean. Mercure Santa Marta Emile has spacious, modern rooms, with minimalist, but very cozy decor. In addition to enjoying cable TV, high-speed Internet and computers, there are wellness services of the highest level so that you can live the best experience with your family, friends or partner.

Mercure Santa Marta Emile Hotel is located near one of the quietest beaches in the city: Pozos Colorados. This beach is clean and quiet, so it is an excellent option for families with children Santa Marta invites travelers from all over the world to its enchanting nature. For you to enjoy it to the fullest, Mercure Santa Marta Emile is ideal, since a few miles from the hotel is Tayrona Park.

With incredible wellness options, the perfect location and comfortable and well-equipped rooms, Mercure Santa Marta Emile invites everyone to have the best experience in The Pearl of America.

The hotel has one of the city's prettiest views, since it is in the heart of the Colombian Caribbean. The Mercure Santa Marta Emile Hotel has spacious, modern rooms, with minimalist and cozy decoration.

Valencia Bertin Juan Carlos, Hotel Manager

Hotel extras

Outdoor children's space with playground
Swimming pool for both children and adults with exclusive pool bar
Pet-friendly hotel. Pets up to 33 lbs. allowed.
SPA, Turkish bath and massage room services
Bars and restaurant inside the hotel with French food

Our accommodation(s)

Room

Superior Twin room with 2 double beds.

4 pers. max
29 m² / 312 sq ft

Bedding 2 x Double bed(s)
Views: Mountain view
Most of the accommodation: Balcony

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Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Superior room with king size bed and sofa bed.

4 pers. max
29 m² / 312 sq ft

Bedding 1 x King size bed(s)
Views: Mountain view
Most of the accommodation: Balcony

From NaN COP NaN COP Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Deluxe room, queen size bed and sofa bed.

4 pers. max
53 m² / 570 sq ft

Bedding 1 x Queen size bed(s)
Views: Mountain view
Most of the accommodation: Balcony
Accessible room

From NaN COP NaN COP Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Deluxe room, queen size bed and sofa bed.

4 pers. max
53 m² / 570 sq ft

Bedding 1 x Queen size bed(s)
Views: Mountain view
Most of the accommodation: Balcony
Accessible room

From NaN COP NaN COP Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Hotel location

Mercure Santa Marta Emile

CALLE 115 NO 2 39, Bello Horizonte
470001 SANTA MARTA
Colombia

GPS:11.149766, -74.225336

+57 54368484

VIA RODADERO

Highway exit

Access: 100 m / 0.06 mi 5 min walk / 1 min drive

Shuttle

Additional charge

Shuttle on call

ACUARIO MUNDOMARINO

Aquarium

Access: 7 km / 4.35 mi 1 hrs 30 min walk / 14 min drive

Shuttle

Additional charge

Shuttle on call

ROBERTO CASTANEDA

Botanical gardens

Access: 12.6 km / 7.83 mi 18 min drive

Shuttle

Additional charge

Shuttle on call

QUINTA SAN PEDRO

Tourist attraction

Access: 12.7 km / 7.89 mi 19 min drive

Shuttle

Additional charge

Shuttle on call

TAGANGA

Tourist attraction

Access: 17.6 km / 10.94 mi 35 min drive

Shuttle

Additional charge

Shuttle on call

PARQUE TAYRONA

Tourist attraction

Access: 22 km / 13.67 mi 40 min drive

Shuttle

Additional charge

Shuttle on call

BELLO HORIZONTE

Beach area

Access: 50 m / 0.03 mi 2 min walk / 1 min drive

Shuttle

Additional charge

Shuttle on call

ZAZUE

Shopping centre/mall

Access: 400 m / 0.25 mi 10 min walk / 1 min drive

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

RESTAURANTE EMILE

In a welcoming environment that reflects the Colombian Caribbean spirit, our restaurant combines the best of international cuisine with delicious local specialties, using fresh ingredients and serving dishes designed to ensure our guests' pleasure.

LOBBY BAR

The incredible Lobby Bar is located at the entrance of the Mercure Santa Marta Emile hotel, serving international dishes and drinks. A cool, welcoming place to catch up with friends or enjoy downtime with your partner.

BAR PISCINA

The pool bar at the Mercure Santa Marta Emile hotel is the perfect place to unwind whilst enjoying snacks and drinks by the pool side.

Meetings & Events

Number of Meeting Room: 6
Surface of the largest room: 248 m² / 2669.447 sq ft
Maximum seats capacity: 250
Maximum capacity for banquets: 120

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.6/5 1,586 reviews

TripAdvisor Rating 4.5/5 488 reviews

Overpriced and bad service

Revilo1203 Families - 1/6/2025 TripAdvisor review

It is now the third time I stayed here and will be the last since the hotel and its service gotten worse from time to time. The hotel is really overpriced for what it offers. There are many things they need to improve. Good things are The location of the hotel is ok. It doesn’t have direct beach access but you just need to walk 3min and you are at the beach. The rooms and hotel are clean. Things to improve They only offer one small bottle of water per room on the first day and claim it because of environmental reasons. That’s complete non sense and just a cost cutting reason to not replace it daily with one or more bottles per guest. Unacceptable especially in a region where tap water has not high quality and people then buy plastic bottles. On the beach there are just cheap plastic chairs and no proper beds. Furthermore they only offer 2 chairs per room although we paid for three guests in the room. Moreover, they only have limited number of chairs and umbrellas which is not acceptable. And several days there were not even enough chairs or umbrellas available. They don’t replace beach or pool towles and changing them is quite an act since you either need to call the reception and they just don’t act on it so in the end you need to go to the reception which is quite a pain since elevators are always busy and you need to wait a lot. Breakfast is ok but doesn’t offer much of a variety. The coffee is quite bad and they don’t offer normal coffee beverages such as cappuccino, espresso etc. Restaurant/ pool bar: in general and this might be the working attitude in the Colombian coast, service staff is not very attentive and not working very fast. So you need to order way on advance to get a simple coke or water although they have sufficient staff standing around. In Europe or Asia service is much better and faster.

Very good stay

Grettel Families - 1/1/2025 Confirmed reviews ALL

Friendly personnel, great food and great location close to shops.

Dear GRETTEL We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monica Aguilar Gerente General

Todo

Anonymous Families - 12/30/2024 Confirmed reviews ALL

Agradable

Dear Mr. Luque, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Becky Garcia Subgerente Hotel Mercure Santa Marta Emile

Good overall experience

Anonymous Families - 12/27/2024 Confirmed reviews ALL

The hotel its located near the beach, even though its a public beach (like most of the beaches in Colombia), there were nice hotel staff at the beach helping us and gave us a tent to rest. The breakfast was delicious. Overall the experience was good but we had some minor issues. We had christmas dinner at the pool terrace and the music was too loud (we even told the waiter but nothing happened) and some things at the room require attention (the lampshades were burned and some dampness in the bathroom/toilet).

William locales, good service

Anonymous Solo - 12/24/2024 Confirmed reviews ALL

Nice and clean hotel, well located.

Dear Americo, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monica Aguilar Gerente General

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Web-users rating

Other web-users rate our hotel

529 reviews 9.1/10 Location
657 reviews 7.3/10 Room
1,157 reviews 8.4/10 Service
23 reviews 5.9/10 WiFi
530 reviews 5.8/10 Food
369 reviews 6.8/10 Breakfast
357 reviews 8.5/10 Beach
327 reviews 6.7/10 Cleanliness

114 reviews 9.5/10 Location
142 reviews 7/10 Room
317 reviews 8.7/10 Service
5 reviews 4.6/10 WiFi
134 reviews 5.7/10 Food
79 reviews 7/10 Cleanliness
76 reviews 7.2/10 Breakfast

79 reviews 9.3/10 Location
69 reviews 7.1/10 Room
181 reviews 8.5/10 Service
70 reviews 8.9/10 Amenities
66 reviews 5.5/10 Food
41 reviews 8.9/10 Beach
41 reviews 6.6/10 Breakfast
36 reviews 6.6/10 Cleanliness

16 reviews 8.8/10 Location
59 reviews 7.1/10 Room
105 reviews 8.7/10 Service
34 reviews 6.6/10 Cleanliness
25 reviews 8.4/10 Amenities
18 reviews 6.6/10 Breakfast
9 reviews 4.1/10 Value
6 reviews 6.8/10 Bar

10 reviews 9.1/10 Location
15 reviews 7.1/10 Room
24 reviews 8.4/10 Service
13 reviews 5.9/10 Food
11 reviews 7/10 Comfort
7 reviews 8.8/10 Beach
7 reviews 6.9/10 Cleanliness
5 reviews 6.4/10 Breakfast

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All our hotels in Santa Marta

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.