Mercure Santa Marta Emile 4 stars

Customer review rating (ALL Rating) 4.6/5 1,538 reviews

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Description

Hotel extras

  • Outdoor children's space with playground

  • Swimming pool for both children and adults with exclusive pool bar

  • Pet-friendly hotel. Pets up to 33 lbs. allowed.

  • SPA, Turkish bath and massage room services

  • Bars and restaurant inside the hotel with French food

Our accommodation(s)

Hotel location

Mercure Santa Marta Emile

CALLE 115 NO 2 39, Bello Horizonte
470001 SANTA MARTA
Colombia

GPS:11.149766, -74.225336

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE EMILE

In a welcoming environment that reflects the Colombian Caribbean spirit, our restaurant combines the best of international cuisine with delicious local specialties, using fresh ingredients and serving dishes designed to ensure our guests' pleasure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,538 reviews

TripAdvisor Rating  4.5/5  487 reviews

30 minutes to check out was unreasonable

TripAdvisor rating 3.0/5

Shane S TripAdvisor review

Our credit card was charged 300,000 COP as a deposit during our stay. We believed that it would have been a hold on the funds like most other hotels we have stayed in. But it was actually charged onto the card. We only spent 66,000 COP. The reception staff member disappeared for more than 10 minutes during the checkout process without explanation. Upon return he asked that we complete and sign a form with our credit card details. The form was in Spanish. Astoundingly the hotel was unable to provide a form in English. We used google translate and crossed out all the Spanish words and replaced them with English words before completing the form. But we still do not have a refund – 8 days after checking out. The basic room was narrow but comfortable. We would recommend booking a higher category of room for more space and declining a pool view room. You can hear kids screaming as soon as it opens. We were served by a surly young man on our first night (see the separate review for Emile Restaurante). We did not tip him, and we got the stink eye from him for the next 5 days. We tried to avoid going to the pool bar when he was working because getting a glass of ice was too much trouble for him. Thankfully a pleasant older bartender rotated shifts with the arrogant young man.

Well locate and good price/quality deal but lacks premium service of othre hotels nearby

Customer review rating 3.5/5

Juan P. G. M. Families - Confirmed reviews ALL

- Good location with beach access - Restaurant service was quite bad; we waited one hour for the waiter to say that two of the dishes would not come out - Cleaning service is not the best: showers are not cleaned properly, they did not change the towels

Dear JUAN P. G., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely, Monica Aguilar Gerente General

Very good stay and good places.

Customer review rating 5.0/5

Rony R. G. Business - Confirmed reviews ALL

All personnel was good friendly, attention was very fast customer

Dear RONY R. G., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monica Aguilar Gerente General

muy normal

Customer review rating 3.5/5

Carlos P. Business - Confirmed reviews ALL

hotel muy regular

Dear Carlos, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monica Aguilar Gerente General

Muy agradable

Customer review rating 5.0/5

Jose Business - Confirmed reviews ALL

Muy satisfactoria

Dear Jose, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monica Aguilar Gerente General

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Other web-users rate our hotel

  • 524 reviews 9.2/10 Location
  • 645 reviews 7.3/10 Room
  • 1,136 reviews 8.7/10 Service
  • 23 reviews 5/10 WiFi
  • 522 reviews 5.9/10 Food
  • 357 reviews 6.7/10 Breakfast
  • 355 reviews 8.5/10 Beach
  • 323 reviews 6.5/10 Cleanliness

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