Mercure Santa Marta Emile 4 stars

Customer review rating (ALL Rating) 4.6/5 1,727 reviews

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Description

Hotel extras

  • Outdoor children's space with playground

  • Swimming pool for both children and adults with exclusive pool bar

  • Pet-friendly hotel. Pets up to 33 lbs. allowed.

  • SPA, Turkish bath and massage room services

  • Bars and restaurant inside the hotel with French food

Our accommodation(s)

Hotel location

Mercure Santa Marta Emile

CALLE 115 NO 2 39, Bello Horizonte
470001 SANTA MARTA
Colombia

GPS:11.149766, -74.225336

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE EMILE

In a welcoming environment that reflects the Colombian Caribbean spirit, our restaurant combines the best of international cuisine with delicious local specialties, using fresh ingredients and serving dishes designed to ensure our guests' pleasure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,727 reviews

TripAdvisor Rating  4.5/5  483 reviews

Dutch guy in Santa Marta

Customer review rating 4.5/5

Kevin V. V. Couples - Confirmed reviews ALL

Good afternoon everyone, I spent a week in this hotel with my girlfriend (Colombian - Bogota) and had a great time. The location of the hotel is good and is located on the beach. The staff is very friendly and listens to the wishes of their customers. I became ill for 3 days and the hotel employees asked me every day how I was doing. That was very nice and sweet Very wide choice for breakfast, the center is close by, and I refer you to a very tasty Mexican restaurant to Patrón Mexicano (carrera. 7 #116 40-94 Centro Comercial Zazue Santa Marta, Magdalena) 2 negatives: - Turkish steam bath and no sauna (should be exchanged) Private part of the beach, too many beggars (people don't do anything to you - they are very nice, but you come for your peace and quiet) Sincerely Kevin (from the Netherlands)

Dear Kevin, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monica Aguilar Gerente General

Welcoming people

Customer review rating 3.5/5

Karl Families - Confirmed reviews ALL

I stayed for 3 days. The best: Employees were kind and attentive to request. I got some coffee from Sierra Nevada there, spectacular!. The bad: I found two cockroaches in our bedroom.

Dear CARLOS ALBERTO, G., Thank you for taking the time to tell us about your experience at the Mercure Santa Marta Emile. I am sorry that your experience did not meet your expectations; Allow me to express my sincerest apologies. We will be checking with the housekeeper department regarding the comment you left us about your room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monica Aguilar Gerente General

Estancia agradable

Customer review rating 5.0/5

Guillermo L. Q. S. Solo - Confirmed reviews ALL

muy confortable

Dear Guillermo We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monica Aguilar Gerente General

Good stay

Customer review rating 2.0/5

Ilias Families - Confirmed reviews ALL

We went to celebrate an uncle’s birthday every thing was good except the bed was a bit small and the day after his birthday we told them in the restaurant if they could sing the birthday and offer a cake , but they denied that we were a big group of about 18 but when i have been in other hotels they don’t say anything about bringing a cake one day after .

Dear ILIAS K., Thank you for taking the time to tell us about your experience at the Mercure Santa Marta Emile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will be checking with the restaurant manager and review your request.. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monica Aguilar Gerente General

Good experience. Delicious food

Customer review rating 4.5/5

Luz A. G. Business - Confirmed reviews ALL

Everything was good. Only one thing didn't work: odor extractor. We were offered a new room, but we declined. Very polite and good employees. Food is delicious!

Dear Luz, Thank you for taking the time to tell us about your experience at the Mercure Santa Marta Emile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monica Aguilar Gerente General

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Other web-users rate our hotel

  • 526 reviews 9.1/10 Location
  • 661 reviews 7.7/10 Room
  • 1,184 reviews 8.7/10 Service
  • 27 reviews 5.5/10 WiFi
  • 533 reviews 6.4/10 Food
  • 352 reviews 8.4/10 Beach
  • 345 reviews 7.1/10 Breakfast
  • 325 reviews 7.1/10 Cleanliness

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