Mercure Santa Marta Emile 4 stars

Customer review rating (ALL Rating) 4.6/5 1,874 reviews

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Description

Hotel extras

  • Outdoor children's space with playground

  • Swimming pool for both children and adults with exclusive pool bar

  • Pet-friendly hotel. Pets up to 33 lbs. allowed.

  • SPA, Turkish bath and massage room services

  • Bars and restaurant inside the hotel with French food

Our accommodation(s)

Hotel location

Mercure Santa Marta Emile

CALLE 115 NO 2 39, Bello Horizonte
470001 SANTA MARTA
Colombia

GPS:11.149766, -74.225336

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE EMILE

In a welcoming environment that reflects the Colombian Caribbean spirit, our restaurant combines the best of international cuisine with delicious local specialties, using fresh ingredients and serving dishes designed to ensure our guests' pleasure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,874 reviews

TripAdvisor Rating  4.5/5  483 reviews

Very welcoming

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We loved the kindness of the staff. The location was great, next to the beach and the room was very clean

Dear IOAN We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure

Great value

Customer review rating 4.5/5

Felipe Families - Confirmed reviews ALL

Great hotel, great service, excellent location

Dear Felipe We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure

Estancia agradable

Customer review rating 4.5/5

Tania M. Friends - Confirmed reviews ALL

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Dear Tatiana We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure

Great Location, Friendly Staff

Customer review rating 4.5/5

Savana E. Friends - Confirmed reviews ALL

Great location, across the street from the beach and a 5-minute walk to Zazue Plaza! The staff was very friendly. The service and food at the restaurant were excellent. Our room was clean and well-stocked. We didn't use the pool but it looked very nice too. Great value for the price. They were accommodating when we requested a late check-out. I would recommend this hotel.

Dear We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Valencia Bertin Gerente General

OK stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I stayed at this hotel from March 23-27. The hotel is located close to the airport but about 30 min taxi cab drive to the historic city center. The facilities were well kept, the room was clean and the bed was very comfortable. However I ended my stay a day earlier(stayed 5 night out of 6) for two reasons: first my room in the 14 floor overlooked the poll deck , and at night this area is used for events and parties. The noise was unbelievable (perhaps because) keeping me up until very late in the night. Second, there was no warm water in the shower. Every day during my stay I asked the front desk for this to be addressed, to no avail, or explanation. Last, my initial plans were for a 6 night stay. I was charged in full for the 6 nights during check in. When I notified the front desk in advance of that wanted to check out early , they stated that I would be refunded for the last night, and that I should check with the morning front desk clerk. I did so and the morning clerk stated that I would be refunded as well, but that the hotel manager, who was not on the premises at that time need to Ok the refund, and that he would be emailing me shortly. I have not heard from anyone in hotel since, nor have I received any refund.

Dear guest Thank you for taking the time to tell us about your experience at the Mercure Santa Marta Emile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Carlos Valencia Bertin Gerente General

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Other web-users rate our hotel

  • 524 reviews 9.2/10 Location
  • 653 reviews 7.2/10 Room
  • 1,224 reviews 8.7/10 Service
  • 28 reviews 4.9/10 WiFi
  • 535 reviews 6/10 Food
  • 356 reviews 7/10 Breakfast
  • 351 reviews 8.4/10 Beach
  • 329 reviews 7.1/10 Cleanliness

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