Mercure Santa Marta Emile 4 stars

TripAdvisor rating 4.5/5 411 reviews
Mercure Santa Marta Emile
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+ 23 Services
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Hotel extras

Immerse yourself in the Colombian Caribbean culture with influences of French elegance offered by the Mercure Santa Marta Emile hotel. Enjoy the attention to detail and colorful style of Santa Marta from the exclusive district of Bello Horizonte.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SIMÓN BOLIVARPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Santa Marta Emile

CALLE 115 NO 2 39
Bello Horizonte
470001
santa marta
colombia

Tel: +5754368484

Fax: (+57)54368484

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    SIMÓN BOLIVAR At 4km / 2 miles - Shuttle paying

  • By car

    VIA RODADERO At 0km / 0 miles

GPS :11.149766, -74.225336

Our accommodations

Rooms with views of the Caribbean Sea, with queen-size bed or twin beds and sofa bed. Each room boasts a terrace, rain shower, separate bathroom, coffee machine, 42" Smart TV and the best amenities to ensure you enjoy a comfortable stay. Spacious rooms with views of the Caribbean Sea, with king-size bed and sofa bed. Each room boasts a terrace, rain shower, separate bathroom, coffee machine, bathrobe and slippers, 47" Smart TV and the best amenities for your stay.

Superior Twin room with 2 double beds.

  • Max. number of persons: 4
  • Area: From 29
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior room with king size bed and sofa bed.

  • Max. number of persons: 4
  • Area: From 29
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Deluxe room, queen size bed and sofa bed.

  • Max. number of persons: 4
  • Area: From 53
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

RESTAURANTE EMILE

Type of cuisine: International

In a welcoming environment that reflects the Colombian Caribbean spirit, our restaurant combines the best of international cuisine with delicious local specialties, using fresh ingredients and serving dishes designed to ensure our guests' pleasure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

The incredible Lobby Bar is located at the entrance of the Mercure Santa Marta Emile hotel, serving international dishes and drinks. A cool, welcoming place to catch up with friends or enjoy downtime with your partner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR PISCINA

Photo non contractuelle / Strictly non binding

The pool bar at the Mercure Santa Marta Emile hotel is the perfect place to unwind whilst enjoying snacks and drinks by the pool side.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 248

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Santa Marta Emile

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,509 reviews

tripadvisor

TripAdvisor Rating 4.5/5

411 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.6/5

Alon Families - 07/01/2020 Confirmed reviews ALL

Confortable

Estimado ALONSO, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Good

Customer review rating 4.6/5

Andrei P. Families - 05/01/2020 Confirmed reviews ALL

Was good

Dear Andres, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli Gerente General

excelent

Customer review rating 4.6/5

Daniela Couples - 23/12/2019 Confirmed reviews ALL

was very good and the personal was very kind

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alejandro Spinelli Gerente General

Clean, friendly and good service

Customer review rating 4.6/5

J. F. Solo - 21/12/2019 Confirmed reviews ALL

Everything was perfect except the breakfast fruit.

Dear JAMES F., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli Gerente General
Customer review rating 4.6/5

Nubia S. Families - 17/12/2019 Confirmed reviews ALL

Excelent service

Estimado NUBIA MARINA, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Agradable

Customer review rating 4.6/5

Anonymous Business - 15/12/2019 Confirmed reviews ALL

Bie. Atendida

Estimada PAULA, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Esperamos volver a verla pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Excellent

Customer review rating 4.6/5

Juan M. T. Business - 14/12/2019 Confirmed reviews ALL

So good, very comfortable rooms, delicious food, kind people

Estimado JUAN FERNANDO, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Family break with two small children

Customer review rating 4.6/5

Norman S. Families - 12/12/2019 Confirmed reviews ALL

Breakfast excellent, good quality and lots of choice. Friendly and attentive staff. Good facilities at the hotel and beach.

Dear NORMAN DUNCAN S., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli Gerente General

Extremely satisfied!

Customer review rating 4.6/5

Anonymous Solo - 07/12/2019 Confirmed reviews ALL

Extremely satisfied with the services at the hotel. customer service was excellent, staff was more than willing and anxious to meet your every need. I would highly recommend this hotel. one overwhelming suggestion I would offer would be to offer shuttle service to the airport, this would be much appreciated.

Dear GARY M., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli Gerente General

Excelenteidem

Customer review rating 4.6/5

Alfonso L. Families - 03/12/2019 Confirmed reviews ALL

Ídem anterior

Estimado ALFONSO, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Descanso Total

Customer review rating 4.6/5

Sebastian P. Families - 03/12/2019 Confirmed reviews ALL

Excelente Hotel

Estimado SEBASTIAN, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Expectacular

Customer review rating 4.6/5

Gustavo E. Couples - 28/11/2019 Confirmed reviews ALL

Buena, confortable relajante

Estimado GUSTAVO ADOLFO, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General Alejandro Spinelli Gerente General
Customer review rating 4.6/5

Ruth S. Friends - 23/11/2019 Confirmed reviews ALL

Basica

Estimada RUTH MERCEDES, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verla pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Poor

Customer review rating 4.6/5

Ms P. Families - 16/11/2019 Confirmed reviews ALL

Check- In was annoying. No one welcomes you. They have free beverage by the front desk but is self service and the juice jar is open to flies. Our female receptionist was clueless of her role. She forgot to give us our hotel bracelets until we founs out 2nd day when we went to the beach area. Btw there is no such thing a private beach area for mercure they have harrasing vendors which is annoying. The pool was dirty. The bathroom had stains. The guy at the bar had an attitude when he had to do double trips for a drink. Poor management. With no to little experience.

Dear ORNELLA p. CHACON, Thank you for taking the time to tell us about your experience at the Mercure Santa Marta Emile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alejandro Spinelli Gerente General

Cordial

Customer review rating 4.6/5

Anonymous Families - 13/11/2019 Confirmed reviews ALL

Atencion amable

Estimado ARMANDO, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Mr. v.

Customer review rating 4.6/5

Alex V. Couples - 11/11/2019 Confirmed reviews ALL

it was a great experience. good service!

Dear MR. v., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli Gerente General

Excellent

Customer review rating 4.6/5

Olga G. Friends - 07/11/2019 Confirmed reviews ALL

A pleasure.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alejandro Spinelli Gerente General

Great stay, will be back again

Customer review rating 4.6/5

David L. Families - 30/10/2019 Confirmed reviews ALL

The hotel was beautifully modern. The amenities were wonderful. Breakfast was hot, filling and not just continental. Nice pool, the suite was very large.

Dear FABER L., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli Gerente general

Genial

Customer review rating 4.6/5

Ricardo H. Business - 27/10/2019 Confirmed reviews ALL

grata

Estimado RICARDO, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Good

Customer review rating 4.6/5

Juan S. Business - 20/10/2019 Confirmed reviews ALL

Good

Dear JUAN TOMAS s. GOMEZ, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli Gerente General
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