Mercure Santa Marta Emile 4 stars

Customer review rating (ALL Rating) 4.6/5 1,257 reviews

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Mercure Santa Marta Emile - Image 1
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CALLE 115 NO 2 39, Bello Horizonte, 470001 SANTA MARTA, Colombia

Description

Hotel extras

  • Outdoor children's space with playground

  • Swimming pool for both children and adults with exclusive pool bar

  • Pet-friendly hotel. Pets up to 33 lbs. allowed.

  • SPA, Turkish bath and massage room services

  • Bars and restaurant inside the hotel with French food

Our accommodation(s)

Hotel location

Mercure Santa Marta Emile

CALLE 115 NO 2 39, Bello Horizonte
470001 SANTA MARTA
Colombia

GPS:11.149766, -74.225336

Telephone
Fax +57 54368484

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE EMILE

In a welcoming environment that reflects the Colombian Caribbean spirit, our restaurant combines the best of international cuisine with delicious local specialties, using fresh ingredients and serving dishes designed to ensure our guests' pleasure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,257 reviews

TripAdvisor Rating  4.3/5  493 reviews

Customer review rating 5.0/5

Carlos A. P. V. Couples - Confirmed reviews ALL

Everything was really good, very friendly staff, really nice food, amazing room and the location of the hotel couldn’t be better. I’ll come back many times.

Dear Mr. P. Thank you very much for sharing your wonderful feedback with us. We are delighted to know that you enjoyed our friendly staff, the quality of our food, and the comfort of your room. It is also great to hear that our location contributed positively to your experience. Your kind words motivate our entire team to continue delivering excellent service. It means a lot to know that you plan to return many times, and we will be thrilled to welcome you back whenever your travels bring you to the area. Thank you for choosing us. We look forward to seeing you again soon. Hotel Mercure Santa Marta Emile

Customer review rating 4.0/5

Stephani V. R. Families - Confirmed reviews ALL

Redujeron significativamente las opciones de desayuno.

Estimada Sra. V.. Agradecemos que nos haya compartido su percepción sobre el desayuno. Lamentamos sinceramente que haya notado una reducción significativa en las opciones ofrecidas, ya que nuestro objetivo es brindar variedad y una experiencia agradable para cada huésped. Tenga la seguridad de que compartiremos su comentario con el área responsable para revisar y mejorar la oferta del servicio. Agradecemos su retroalimentación, ya que nos ayuda a identificar oportunidades de mejora. Esperamos tener el placer de recibirle nuevamente y ofrecerle una experiencia completamente satisfactoria. Reciba un cordial saludo. Hotel Mercure Santa Marta Emile

Customer review rating 5.0/5

Lavinia M. Business - Confirmed reviews ALL

We stayed at Mercure and we also organised an event there. Everything was perfect, we've been assisted in every step of the process, Yeraldin and Gina were great, always available and professional. The hotel is beautiful, close to the beach and with a nice swimming pool, the food served has been excellent and we didn't encounter any issue, nor did our partners who also stayed there.

Dear Ms. M.. Thank you very much for taking the time to share such a wonderful review. We are delighted to know that both your stay and the event you organized with us were truly successful. It is especially rewarding to hear that you felt supported throughout every step of the process. Yeraldin and Gina will be thrilled to receive your recognition; their professionalism and dedication are key to the quality of service we strive to provide. We are also pleased that you enjoyed our beautiful facilities, convenient location near the beach, and relaxing swimming pool. Knowing that the food exceeded your expectations and that everything ran smoothly for you and your partners is truly gratifying for our entire team. Your kind words motivate us to continue delivering exceptional experiences. Thank you once again for choosing us. We look forward to welcoming you back for future stays and events. Hotel Mercure Santa Marta Emile

Customer review rating 3.5/5

Tito F. C. A. Business - Confirmed reviews ALL

There is poor attention to breakfast with low quality and a limited service.

Dear Mr. Contreras. Thank you for taking the time to share your feedback with us. We sincerely regret that your experience during breakfast did not meet your expectations. Please accept our apologies for any inconvenience caused. At Mercure Santa Marta Emile, we constantly strive to offer high-quality service and varied options to ensure our guests start their day pleasantly. Your comments are very important, as they help us identify areas where we can improve. We have already shared your remarks with our Food & Beverage team to review the quality and service procedures during breakfast. Corrective measures are being taken to ensure better attention and a more complete experience for all our guests. We truly appreciate your honesty and the opportunity to improve. We hope to welcome you again soon and provide you with a service that exceeds your expectations. Kind regards, Hotel Mercure Santa Marta Emile

Customer review rating 4.5/5

Beatriz H. V. R. Couples - Confirmed reviews ALL

in was great facilities the pool is great and also the employees service was super nice

Dear Ms. V. hank you very much for sharing your kind words about your recent stay with us. We are delighted to know that you enjoyed our facilities and that the pool met your expectations. It is also wonderful to hear that our team provided you with friendly and attentive service throughout your visit. At our hotel, we continuously strive to offer a comfortable environment and warm hospitality to all our guests, so your feedback is truly rewarding. We hope to have the pleasure of welcoming you back very soon for another enjoyable experience. Hotel Mercure Santa Marta Emile

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Other web-users rate our hotel

  • 465 reviews 9.2/10 Location
  • 530 reviews 7.6/10 Room
  • 921 reviews 8.7/10 Service
  • 12 reviews 5.8/10 WiFi
  • 435 reviews 6.4/10 Food
  • 311 reviews 8.5/10 Beach
  • 294 reviews 6.6/10 Breakfast
  • 253 reviews 6.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.