Mercure Santa Marta Emile 4 stars

Customer review rating (ALL Rating) 4.6/5 1,837 reviews

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Description

Hotel extras

  • Outdoor children's space with playground

  • Swimming pool for both children and adults with exclusive pool bar

  • Pet-friendly hotel. Pets up to 33 lbs. allowed.

  • SPA, Turkish bath and massage room services

  • Bars and restaurant inside the hotel with French food

Our accommodation(s)

Hotel location

Mercure Santa Marta Emile

CALLE 115 NO 2 39, Bello Horizonte
470001 SANTA MARTA
Colombia

GPS:11.149766, -74.225336

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE EMILE

In a welcoming environment that reflects the Colombian Caribbean spirit, our restaurant combines the best of international cuisine with delicious local specialties, using fresh ingredients and serving dishes designed to ensure our guests' pleasure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,837 reviews

TripAdvisor Rating  4.5/5  483 reviews

Good stay

Customer review rating 2.0/5

Ilias Families - Confirmed reviews ALL

We went to celebrate an uncle’s birthday every thing was good except the bed was a bit small and the day after his birthday we told them in the restaurant if they could sing the birthday and offer a cake , but they denied that we were a big group of about 18 but when i have been in other hotels they don’t say anything about bringing a cake one day after .

Dear ILIAS K., Thank you for taking the time to tell us about your experience at the Mercure Santa Marta Emile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will be checking with the restaurant manager and review your request.. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monica Aguilar Gerente General

Good experience. Delicious food

Customer review rating 4.5/5

Luz A. G. Business - Confirmed reviews ALL

Everything was good. Only one thing didn't work: odor extractor. We were offered a new room, but we declined. Very polite and good employees. Food is delicious!

Dear Luz, Thank you for taking the time to tell us about your experience at the Mercure Santa Marta Emile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monica Aguilar Gerente General

It’s has everything you need for vacation

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Great location, close to the beach, very comfortable rooms, spa, sauna, pool. The restaurant has good prices and great food. I stayed there twice and had a pleasant time in both :) staff was also very helpful all the time :)

Dear Gabriela We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monica Aguilar Gerente General

Very welcoming

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We loved the kindness of the staff. The location was great, next to the beach and the room was very clean

Dear IOAN We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure

Great value

Customer review rating 4.5/5

Felipe Families - Confirmed reviews ALL

Great hotel, great service, excellent location

Dear Felipe We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure

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Other web-users rate our hotel

  • 529 reviews 9.2/10 Location
  • 658 reviews 7.2/10 Room
  • 1,223 reviews 8.7/10 Service
  • 28 reviews 4.9/10 WiFi
  • 538 reviews 6.1/10 Food
  • 356 reviews 6.9/10 Breakfast
  • 355 reviews 8.5/10 Beach
  • 330 reviews 7.3/10 Cleanliness

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