Mercure Santa Marta Emile 4 stars

Name: Sophisticated Hotel in Santa Marta Colombia | Mercure - ALL
Address: CALLE 115 NO 2 39, Bello Horizonte, SANTA MARTA, 470001, CO
Telephone: +5754368484
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 1,538 reviews

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CALLE 115 NO 2 39, Bello Horizonte, 470001 SANTA MARTA, Colombia

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Mercure Santa Marta Emile

Hotel for travellers looking for local and authentic experiences

This hotel has one of the most beautiful views of the city, with it located in the heart of the Colombian Caribbean. Mercure Santa Marta Emile has spacious, modern rooms, with minimalist, but very cozy decor. In addition to enjoying cable TV, high-speed Internet and computers, there are wellness services of the highest level so that you can live the best experience with your family, friends or partner.

Mercure Santa Marta Emile Hotel is located near one of the quietest beaches in the city: Pozos Colorados. This beach is clean and quiet, so it is an excellent option for families with children Santa Marta invites travelers from all over the world to its enchanting nature. For you to enjoy it to the fullest, Mercure Santa Marta Emile is ideal, since a few miles from the hotel is Tayrona Park.

With incredible wellness options, the perfect location and comfortable and well-equipped rooms, Mercure Santa Marta Emile invites everyone to have the best experience in The Pearl of America.

The hotel has one of the city's prettiest views, since it is in the heart of the Colombian Caribbean. The Mercure Santa Marta Emile Hotel has spacious, modern rooms, with minimalist and cozy decoration.

Valencia Bertin Juan Carlos, Hotel Manager

Hotel extras

Outdoor children's space with playground
Swimming pool for both children and adults with exclusive pool bar
Pet-friendly hotel. Pets up to 33 lbs. allowed.
SPA, Turkish bath and massage room services
Bars and restaurant inside the hotel with French food

Our accommodation(s)

Room

Superior Twin room with 2 double beds.

4 pers. max
29 m² / 312 sq ft

Bedding 2 x Double bed(s)
Views: Mountain view
Most of the accommodation: Balcony

From NaN COP NaN COP Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Superior room with king size bed and sofa bed.

4 pers. max
29 m² / 312 sq ft

Bedding 1 x King size bed(s)
Views: Mountain view
Most of the accommodation: Balcony

From NaN COP NaN COP Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Deluxe room, queen size bed and sofa bed.

4 pers. max
53 m² / 570 sq ft

Bedding 1 x Queen size bed(s)
Views: Mountain view
Most of the accommodation: Balcony
Accessible room

From NaN COP NaN COP Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Deluxe room, queen size bed and sofa bed.

4 pers. max
53 m² / 570 sq ft

Bedding 1 x Queen size bed(s)
Views: Mountain view
Most of the accommodation: Balcony
Accessible room

From NaN COP NaN COP Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Hotel location

Mercure Santa Marta Emile

CALLE 115 NO 2 39, Bello Horizonte
470001 SANTA MARTA
Colombia

GPS:11.149766, -74.225336

+57 54368484

VIA RODADERO

Highway exit

Access: 100 m / 0.06 mi 5 min walk / 1 min drive

Shuttle

Additional charge

Shuttle on call

ACUARIO MUNDOMARINO

Aquarium

Access: 7 km / 4.35 mi 1 hrs 30 min walk / 14 min drive

Shuttle

Additional charge

Shuttle on call

ROBERTO CASTANEDA

Botanical gardens

Access: 12.6 km / 7.83 mi 18 min drive

Shuttle

Additional charge

Shuttle on call

QUINTA SAN PEDRO

Tourist attraction

Access: 12.7 km / 7.89 mi 19 min drive

Shuttle

Additional charge

Shuttle on call

TAGANGA

Tourist attraction

Access: 17.6 km / 10.94 mi 35 min drive

Shuttle

Additional charge

Shuttle on call

PARQUE TAYRONA

Tourist attraction

Access: 22 km / 13.67 mi 40 min drive

Shuttle

Additional charge

Shuttle on call

BELLO HORIZONTE

Beach area

Access: 50 m / 0.03 mi 2 min walk / 1 min drive

Shuttle

Additional charge

Shuttle on call

ZAZUE

Shopping centre/mall

Access: 400 m / 0.25 mi 10 min walk / 1 min drive

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

RESTAURANTE EMILE

In a welcoming environment that reflects the Colombian Caribbean spirit, our restaurant combines the best of international cuisine with delicious local specialties, using fresh ingredients and serving dishes designed to ensure our guests' pleasure.

LOBBY BAR

The incredible Lobby Bar is located at the entrance of the Mercure Santa Marta Emile hotel, serving international dishes and drinks. A cool, welcoming place to catch up with friends or enjoy downtime with your partner.

BAR PISCINA

The pool bar at the Mercure Santa Marta Emile hotel is the perfect place to unwind whilst enjoying snacks and drinks by the pool side.

Meetings & Events

Number of Meeting Room: 6
Surface of the largest room: 248 m² / 2669.447 sq ft
Maximum seats capacity: 250
Maximum capacity for banquets: 120

Find out more

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.6/5 1,538 reviews

TripAdvisor Rating 4.5/5 487 reviews

30 minutes to check out was unreasonable

Shane S 12/1/2024 TripAdvisor review

Our credit card was charged 300,000 COP as a deposit during our stay. We believed that it would have been a hold on the funds like most other hotels we have stayed in. But it was actually charged onto the card. We only spent 66,000 COP. The reception staff member disappeared for more than 10 minutes during the checkout process without explanation. Upon return he asked that we complete and sign a form with our credit card details. The form was in Spanish. Astoundingly the hotel was unable to provide a form in English. We used google translate and crossed out all the Spanish words and replaced them with English words before completing the form. But we still do not have a refund – 8 days after checking out. The basic room was narrow but comfortable. We would recommend booking a higher category of room for more space and declining a pool view room. You can hear kids screaming as soon as it opens. We were served by a surly young man on our first night (see the separate review for Emile Restaurante). We did not tip him, and we got the stink eye from him for the next 5 days. We tried to avoid going to the pool bar when he was working because getting a glass of ice was too much trouble for him. Thankfully a pleasant older bartender rotated shifts with the arrogant young man.

Well locate and good price/quality deal but lacks premium service of othre hotels nearby

Juan P. G. M. Families - 10/22/2024 Confirmed reviews ALL

- Good location with beach access - Restaurant service was quite bad; we waited one hour for the waiter to say that two of the dishes would not come out - Cleaning service is not the best: showers are not cleaned properly, they did not change the towels

Dear JUAN P. G., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely, Monica Aguilar Gerente General

Very good stay and good places.

Rony R. G. Business - 10/4/2024 Confirmed reviews ALL

All personnel was good friendly, attention was very fast customer

Dear RONY R. G., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monica Aguilar Gerente General

muy normal

Carlos P. Business - 9/17/2024 Confirmed reviews ALL

hotel muy regular

Dear Carlos, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monica Aguilar Gerente General

Muy agradable

Jose Business - 9/5/2024 Confirmed reviews ALL

Muy satisfactoria

Dear Jose, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monica Aguilar Gerente General

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Web-users rating

Other web-users rate our hotel

524 reviews 9.2/10 Location
645 reviews 7.3/10 Room
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10 reviews 9.3/10 Location
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All our hotels in Santa Marta

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.