Mercure Santa Marta Emile 4 stars

Customer review rating 4.6/5 6,551 reviews

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Mercure Santa Marta Emile
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Hotel extras

Immerse yourself in the Colombian Caribbean culture with influences of French elegance offered by the Mercure Santa Marta Emile hotel. Enjoy the attention to detail and colorful style of Santa Marta from the exclusive district of Bello Horizonte.

Hotel location

Mercure Santa Marta Emile

CALLE 115 NO 2 39
Bello Horizonte
470001 santa marta
colombia

Tel: +5754368484

Fax: (+57)54368484

Check-in from 15h00

Check out up to 12h00

  • By plane

    SIMÓN BOLIVAR At 4km / 2 miles - Shuttle paying

  • By car

    VIA RODADERO At 0km / 0 miles

GPS :11.149766, -74.225336

Hotel services

RESTAURANTE EMILE

In a welcoming environment that reflects the Colombian Caribbean spirit, our restaurant combines the best of international cuisine with delicious local specialties, using fresh ingredients and serving dishes designed to ensure our guests' pleasure.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 140 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 14 connecting rooms
    • 140 non-smoking rooms
    • 17 floors
  • Languages spoken at the hotel
    • English
    • Spanish
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • SMR Additional charge
    • SIMÓN BOLIVAR Additional charge
  • Parqueadero
    • On site
    • 50 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • Piscina
    • Outside
  • Fitness Center
    • On site
    • Turkish Steambath
Family
  • Services for children
    • Board games available

Our accommodation(s)

Rooms with views of the Caribbean Sea, with queen-size bed or twin beds and sofa bed. Each room boasts a terrace, rain shower, separate bathroom, coffee machine, 42" Smart TV and the best amenities to ensure you enjoy a comfortable stay. Spacious rooms with views of the Caribbean Sea, with king-size bed and sofa bed. Each room boasts a terrace, rain shower, separate bathroom, coffee machine, bathrobe and slippers, 47" Smart TV and the best amenities for your stay.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 248

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Santa Marta Emile

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

6,551 reviews

TripAdvisor Rating 4.5/5

457 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.0/5

Ariel A. R. Families - 11/10/2021 Confirmed reviews ALL

Good experience with hotel rooms... I would prefer a better food experience

Dear ARIEL, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carolina Arandia Sub- Gerente

Very comfortable with friendly staff

Customer review rating 5.0/5

Lance V. Families - 28/09/2021 Confirmed reviews ALL

The hotel is very comfortable and clean and the staff is most accommodating and friendly.

Dear LANCE V., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carolina Arandia Sub- Gerente
Customer review rating 4.0/5

Anonymous Business - 27/09/2021 Confirmed reviews ALL

Solicite almo

Comfortable

Customer review rating 3.5/5

Juan P. Business - 27/09/2021 Confirmed reviews ALL

Good location, comfortable rooms, good breakfast. Check in took half an hour, it was incredible how slow was this process.

Good enough

Customer review rating 3.5/5

Alejandra Families - 23/09/2021 Confirmed reviews ALL

Well located, just a few steps from the beach. Food was good but the service has room for improvement. They left us waiting for over 30mins for a couple of towels. We had to go and fetch them ourselves from the front desk.

Dear Guest, Thank you for taking the time to share your hotel experience with us, your opinion and your satisfaction are very important to keep improving. Thank you very much and Best Regards, Carolina Arandia Sub- Gerente

Estancia agradable

Customer review rating 4.5/5

Anonymous Families - 21/09/2021 Confirmed reviews ALL

Descanso total

Estimada DIANA PATRICIA, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verla pronto en su hotel de Santa Marta Reciba un cordial saludo. Carolina Arandia Sub- Gerente

Great Service and nice place

Customer review rating 5.0/5

Alejandro E. Couples - 21/09/2021 Confirmed reviews ALL

The hotel was great, my wife and I had a great time here. Enjoyed the swimming pool and the space at the beach.

Dear ALEJANDRO E. BACA, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carolina Arandia Sub- Gerente

Everything was perfect

Customer review rating 5.0/5

Suly S. Couples - 16/09/2021 Confirmed reviews ALL

Attention on point

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carolina Arandia Sub- Gerente

Satisfecha

Customer review rating 5.0/5

Joana Families - 14/09/2021 Confirmed reviews ALL

Agradable

Estimada JOANA LISBETH, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verla pronto en su hotel de Santa Marta Reciba un cordial saludo. Carolina Arandia Sub- Gerente

Well located

Customer review rating 4.5/5

Ivan A. Families - 10/09/2021 Confirmed reviews ALL

The breakfast was really good. The staff was attentive and kind. The rooms were modern and clean. The swimming pool is indeed an attraction.

Dear IVAN A. SARMIENTO, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carolina Arandia Sub- Gerente

Beach Holiday

TripAdvisor rating 5.0/5

Pedro Luis do N Couples - 23/01/2018 TripAdvisor review

Hotel was excellent. Restaurant was pleasant surprise, with excellent food for good price. Only small issue was the road leading from main road into hotel, which is poorly maintained. Overall experience was wonderful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dreamy

TripAdvisor rating 5.0/5

512worldtravellers Family - 13/10/2017 TripAdvisor review

Clean rooms, comfortable beds and super friendly service from check-in to check-out. The kids loved the pool and the adults loved the pool bar. We would recommend this hotel to family travellers. Thank you!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Daniela Longo – General Manager

Mercure Santa Marta Emile

TripAdvisor rating 4.0/5

Jean-Yves M Family - 09/07/2017 TripAdvisor review

Very good hotel with friendly staff. Very good facilities with very nice swimming pool! Rooms were very clean. Quality of the food in restaurant very good for both breakfast & dinner. There is also a shopping center nearby.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Great hotel

TripAdvisor rating 5.0/5

HanChrisManchester Couples - 25/03/2017 TripAdvisor review

Nice new hotel. The hotel in in Belo Horizonte and not El Roderedo but it is only 10 minutes to town by taxi and they are cheap enough. Breakfast was good and the pool area very nice. All the staff were very helpful.

Estimado huésped, Nos encanta saber que cumplimos sus expectativas. Esperamos que nos visite nuevamente en Mercure Santa Marta. Cordial saludo. Alejandro Spinelli Gerente General

good for beach walking

TripAdvisor rating 4.0/5

martinstuartcooke Business - 22/02/2017 TripAdvisor review

This hotel is great for beach walks, nice breakfast, nice rooms, the gym is OK the steam room is not very well thought out its there but no towles and no where to put your clothes. over all its a grat palce to stay

Apreciado Huésped, Gracias por compartir su experiencia en hotel MErcure Santa Marta, Esperamos tenerlo nuevamente de visita. Saludos, Alejandro Spinelli Gerente General

Nice and modern hotel

TripAdvisor rating 5.0/5

Juan Carlos F Friends getaway - 08/02/2017 TripAdvisor review

Pros: This is a new brand hotel near Santa Marta airport. The hotel itself is very good, nice swimming pool, nice bar, nice wifi, good rooms and very nice beds... Excellent breakfast... Exclusive place in the beach with free umbrellas... A nice shopping mall is by 10 mins walk... Cons: They suffer from classical local bad practices, very common in Colombian coastal towns. Taxis (cabs) do not offer a flat rate from the hotel to anywhere, for instance to Santa Marta's downtown sometimes is USD 4, sometimes is USD 6, and in nights they charge an unofficial "extra cost" of sometimes USD 2 or 3, and so on. The hotel offer free umbrellas for their guests but once you get into the beach, local vendors appear to offer you everything you don't want (drinks, food, sunblocker, etc). If this hotel really want to get loyal customers who really want to stay again, they should set flat rates for taxicabs (public bus station is just 100m from the hotel), take care about local vendors in the beach (the dream of every single traveler is to go to a vendor-free beach !!!)... And please offer shuttle bus to/from airport (it's just 4Kms from the hotel) and it's the standard for Accorhotels in Europe and US !!!

Dear Guest, Thank you for take the time to share your comments with us, we are really glad to know that you enjoyed your stay at the Hotel, about the vendors, we apologize for the sitauation. Thank you again and we hope to see you ina future Best Regards

Nice place to saty

TripAdvisor rating 4.0/5

martinstuartcooke Business - 28/08/2016 TripAdvisor review

very nice place to stay nice a nd quiet good breakfast good location great beach a 15 min taxi ride into the old town.. this is my place to stay when I go to santa marta to chill for a few days or if I'm working. its a shame there do not have a news channel in English and they should also be more on top of the mosquito problem.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Santa Marta Emile. We are glad to know that you enjoyed your stay with us, also thank you for your feeback, for us is really important, because is the way we can continue improving. Thank you again, and we hope to see you again in the near future. Best Regards,

Beautiful place, amazing service

TripAdvisor rating 5.0/5

nataliakingsbury Couples - 01/06/2016 TripAdvisor review

The hotel is beautiful, new and modern. The staff goes above and beyond to help and make you happy. The food is great. The breakfast could be better, but it was good. If you don't speak Spanish, you may need a dictionary. And the balcony needs a handle from the outside. I've been in santa marta many times, in many different hotels but this one is by far my new favorite. Definitely coming back as soon as possible.

Dear Guest, Thank you for the review of our hotel, We are glad that you enjoyed your stay at the Hotel, We hope to see you again very soon. Sincerely, Daniela L - General Manager

Comfortable Deluxe Rooms, good view, some caveats

TripAdvisor rating 3.0/5

AMS1412 Family - 06/01/2016 TripAdvisor review

The hotel is beautiful, the room was incredibly comfortable considering the reasonable price. Service was excellent and staff very friendly. My main frustration with the hotel was that the rooms are advertised as having view of the beach, but truly, only the rooms with even numbers do. Fortunately, even though the hotel was fully booked, we were allowed to switch rooms after the first night. The only other real issue with the hotel is how congested the elevators are: we were staying on the 16th floor and sometimes had to wait VERY long to be able to get on - presumably this is only an issue during the high seasons.

Dear guest, thank you for your comments. We are trying to solve the issue with the elevators looking for change the promagamation. We hope it will represent a huge change in theier speed. About the view we are changing the information as it isn´t as clear as we thought it was. Hoping to see you again. Kind Regards, Daniela Longo

Cheap hotel. Inexperience Management.

TripAdvisor rating 1.0/5

Diego M Family - 05/01/2016 TripAdvisor review

I went for 5 days to Santa Marta with my family. We booked two rooms. We arrived at 9am (we knew check-in time was around 3pm). However, we just got our rooms at 6pm. I was told the rooms had am ocean view. Technically I did see the ocean pulling out my head out of the balcony. It was just a small view of the beach. The only good view I had was a picture of a nice Tayrona beach hanging in the room. My mother complained because her room was not cleaned two days. Employees were friendly and wanted to help, but they were a kind of overwhelmed. Breakfast was a kind of cheap. Everyday we had to wait around 20 minutes to get a table and another 20 minutes to have it cleaned. I think the management of the hotel cannot cope with the Christmas season.

We are really sorry about your experience. We recognize we had some issues as the hotel is to new and it was the first time we had a high season. Now we have worked hard to solve those points in order to garantee next seasons will be coped as we shall cope them. Regards, Daniela Longo

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