Mercure Santa Marta Emile 4 stars

Customer review rating 4.6/5 5,352 reviews

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Mercure Santa Marta Emile
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+ 23 Services

Hotel extras

Immerse yourself in the Colombian Caribbean culture with influences of French elegance offered by the Mercure Santa Marta Emile hotel. Enjoy the attention to detail and colorful style of Santa Marta from the exclusive district of Bello Horizonte.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SIMÓN BOLIVARPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Santa Marta Emile

CALLE 115 NO 2 39
Bello Horizonte
470001 santa marta
colombia

Tel: +5754368484

Fax: (+57)54368484

Check-in from 15h00

Check out up to 12h00

  • By plane

    SIMÓN BOLIVAR At 4km / 2 miles - Shuttle paying

  • By car

    VIA RODADERO At 0km / 0 miles

GPS :11.149766, -74.225336

Our accommodation(s)

Rooms with views of the Caribbean Sea, with queen-size bed or twin beds and sofa bed. Each room boasts a terrace, rain shower, separate bathroom, coffee machine, 42" Smart TV and the best amenities to ensure you enjoy a comfortable stay. Spacious rooms with views of the Caribbean Sea, with king-size bed and sofa bed. Each room boasts a terrace, rain shower, separate bathroom, coffee machine, bathrobe and slippers, 47" Smart TV and the best amenities for your stay.

Superior Twin room with 2 double beds.

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior room with king size bed and sofa bed.

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Deluxe room, queen size bed and sofa bed.

  • Max. number of persons: 4
  • Area: From 53 / 570 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Room Office: Room w/o bed customized as office for exclusive use during dayNon contractual photo

  • Max. number of persons: 2
Rooms

Our restaurants and bars

RESTAURANTE EMILE

Type of cuisine: International

In a welcoming environment that reflects the Colombian Caribbean spirit, our restaurant combines the best of international cuisine with delicious local specialties, using fresh ingredients and serving dishes designed to ensure our guests' pleasure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

The incredible Lobby Bar is located at the entrance of the Mercure Santa Marta Emile hotel, serving international dishes and drinks. A cool, welcoming place to catch up with friends or enjoy downtime with your partner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR PISCINA

Non contractual photo

The pool bar at the Mercure Santa Marta Emile hotel is the perfect place to unwind whilst enjoying snacks and drinks by the pool side.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 248

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Santa Marta Emile

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,352 reviews

tripadvisor

TripAdvisor Rating 4.5/5

430 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Comfort, delicious food

Customer review rating 4.5/5

Juan S. G. Families - 17/02/2021 Confirmed reviews ALL

Beds and bedrooms are cozy and extremely comfortable. Food is delicious. However the menu is a bit limited for snacks. More variety of snacks at a considerable price (15.000 - 25.000 COP) should be included like sandwiches, wraps, tacos and a snack dispenser to grab peanuts, potato chips and water should also be available in the hotel as we had to request services from a supermarket nearby as the water is not drinkable. Desserts are way too expensive (19.000 COP for a chocolate cake). Besides from that, everything was extremely good. The hotel has a very good location, however the pool should be available earlier than 9 am to enjoy the morning. There should also be more activities in the hotel, like dancing in the beach or in the pool, karaoke and family tours.

Well located

Customer review rating 4.0/5

Juliana Couples - 15/02/2021 Confirmed reviews ALL

The hotel is very well located, the bedrooms are really good, must of the employees of the hotel were kind with us, however, I will like to suggest have free water for all the visitors, some nights it was too late and nobody have clean water for us.

Good stay

Customer review rating 5.0/5

Nicolas C. L. Couples - 14/02/2021 Confirmed reviews ALL

Nice cocktails, comfortable rooms

Good stay

Customer review rating 3.5/5

Felipe R. Couples - 13/02/2021 Confirmed reviews ALL

Great pool. Right size rooms not too big not to small. The restaurant is the weakest link in the chain with off the roof prices and small servings in comparison with the average food cost in Santa Marta.

ESTANCIA AGRADABLE

Customer review rating 5.0/5

Laura A. S. Couples - 08/02/2021 Confirmed reviews ALL

EXCELENTE SERVICIO

Estimado Laura, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Very practical. Located near the airport had a shuttle pickup

Customer review rating 5.0/5

Mish Solo - 07/02/2021 Confirmed reviews ALL

Had a nice stay. Very clean and well equiped rooms. Excellent service.

Dear MICHELLE LEIAH O., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli Gerente General

Estancia agradable

Customer review rating 5.0/5

Martín S. Couples - 07/02/2021 Confirmed reviews ALL

Todo excelente

Estimado Juan Martin, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Complicado

Customer review rating 2.5/5

Mmmmm Business - 02/02/2021 Confirmed reviews ALL

.

Estimado Jose, Agradecemos el tiempo tomado para compartir sus comentarios, es muy importante para nosotros recibir una retroalimentación ya que esto nos brinda oportunidades de mejoramiento. Estaremos muy complacidos de recibirle en una próxima ocasión. Saludos cordiales, Alejandro Spinelli Gerente General

Estancia agradable

Customer review rating 5.0/5

Yamil L. Friends - 31/01/2021 Confirmed reviews ALL

Excelente todo.

Estimado Yamil, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Location,staff,

Customer review rating 5.0/5

Juan D. Couples - 22/01/2021 Confirmed reviews ALL

Good place to stay,Eduardo and the front desk staff, all ways ready to help,very clean and very good place

Dear Juan, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli Gerente General

Great stay

Customer review rating 5.0/5

Maria P. Families - 20/01/2021 Confirmed reviews ALL

Excelent services and atention and all the cleaning

Estimada Maria Alexandra, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verla pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Good stay

Customer review rating 5.0/5

Hugo Families - 16/01/2021 Confirmed reviews ALL

Delicious food. Attentive staff, sparkling clean and well located

Dear Hugo, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli Gerente General

Excellent property

Customer review rating 5.0/5

Gianni Families - 15/01/2021 Confirmed reviews ALL

Everything was great at the property. Super friendly and accommodating staff, clean and comfortable rooms with balcony and excellent views. Modern premises. the pool offers a relaxing place and excellent views. Thanks

Dear GIANNI,, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli Gerente General

Estancia agradable

Customer review rating 4.5/5

María F. Couples - 10/01/2021 Confirmed reviews ALL

Agradable

Estimada Maria, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verla pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

well located

Customer review rating 4.5/5

J. A. P. Families - 08/01/2021 Confirmed reviews ALL

excellent service, well located, cleaned rooms, it needs to improve the overall menu restaurant , the same thing with the cocktails and alcohol drinks.

Dear Jose, Thank you for taking the time to share your hotel experience with us, your opinion and your satisfaction are very important to keep improving. Thank you very much and Best Regards, Alejandro Spinelli Gerente General

Well located. Neat. But overpriced for what it is

Customer review rating 3.0/5

Maria C. Families - 04/01/2021 Confirmed reviews ALL

It was ok. Food quality and service very poor. The tv cable services also very deficient.

Dear Maria C., Thank you for taking the time to share your hotel experience with us, your opinion and your satisfaction are very important to keep improving. Thank you very much and Best Regards, Alejandro Spinelli Gerente General

A Unique Hotel

Customer review rating 5.0/5

Jenny P. Solo - 31/12/2020 Confirmed reviews ALL

A beautiful Hotel I got the best experience.The rooms were very comfortable. and clean. Good service.All the employee very kind.The entire hotel looks very clean and welcome The breakfast delicious.They practice all kind of protocols. I really recommended to anyone. I spent a very very good time. I hope to come back soon Thank you Emile Mercure Santa Marta

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alejandro Spinelli Gerente General

I just went to work

Customer review rating 3.5/5

Luis E. A. Business - 26/12/2020 Confirmed reviews ALL

It´s a beautiful hotel, but the sound of air conditioning equipment when one open the window is terrible and the food is not so good and is expensive. The food is better outside the hotel.

Dear guest, Thank you for taking the time to share your hotel experience with us, your opinion and your satisfaction are very important to keep improving. Thank you very much and Best Regards, Alejandro Spinelli Gerente General

Excellent stay

Customer review rating 4.5/5

Alejandro Couples - 24/12/2020 Confirmed reviews ALL

Awesome location, nicest staff, great facilities

Dear Alejandro, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli Gerente General

Great customer service

Customer review rating 5.0/5

Felipe V. Solo - 17/12/2020 Confirmed reviews ALL

Excellent room, near to the beach. Very kind and service the staff

Estimado CARLOS FELIPE, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

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