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Novotel New Plymouth Taranaki Hotel 4.5 stars

Customer review rating 4.6/5 5,899 reviews

ALLSAFE approved hotel

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Room 1

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Novotel New Plymouth Taranaki
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+ 21 Services

Hotel extras

  • ALLSAFE certification and 24-hour reception

  • On-site parking and Wi-Fi for your convenience

  • Two conference rooms with natural light for events up to 220 people

  • Complimentary bicycle hire.

  • 24-hour gym and sauna

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • NEW PLYMOUTH Paying
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM Paying
  • Dry cleaning / Ironing Paying
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
  • Babysitting on request Paying
Business services
  • 2 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel New Plymouth Taranaki

Cnr Of Hobson And Leach Streets
4312 new plymouth
new zealand

Tel: +6467699579

Fax: (+64)6/7699072

Check-in from 14h00

Check out up to 11h00

  • By plane

    NEW PLYMOUTH At 11km / 7 miles - Shuttle paying

GPS :-39.056161, 174.087325

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our restaurants and bars

Haukai Bistro and Bar

Type of cuisine: Regional

Haukai Bistro and Bar focuses on regional cuisine that highlights the best local produce from the Taranaki region. Featuring indoor and outdoor dining areas, it is the perfect place to relax with a meal accompanied by a fine New Zealand wine.

Haukai Bar

With its large, street facing windows, the bar is the ideal place to unwind or conduct an informal business meeting over an espresso. Open daily with a wide selection of tantalising snacks and an international selection of beer, wine and spirits.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 200 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel New Plymouth Taranaki

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,899 reviews

TripAdvisor Rating 4.5/5

443 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

comfortable stay

Customer review rating 4.0/5

Barry O. Couples - 16/09/2021 Confirmed reviews ALL

pleasant

Great bed, crisp sheets & beautiful towels

Customer review rating 5.0/5

Anonymous Couples - 14/09/2021 Confirmed reviews ALL

fantastic

Kia ora Brad, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Nice to be back

Customer review rating 4.5/5

Chrissie Couples - 14/09/2021 Confirmed reviews ALL

We have always enjoyed staying with you and this was our first time whilst under AL2 restrictions. No issue for your team they were as charming and attentive as ever.

Good stay and looked after

Customer review rating 4.0/5

Anonymous Business - 07/09/2021 Confirmed reviews ALL

Stayed under Covid Lockdown 4. I was an Essential service. Was well looked after with cosidering only limited services.

Kia ora Andy, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Quiet stay

Customer review rating 4.0/5

John L. Business - 06/09/2021 Confirmed reviews ALL

Very quiet due to covid lockdown but enjoyed.

Kia ora John, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, I have shared your feedback on our prices at the restaurant with our management to review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Excellent

Customer review rating 5.0/5

Jason Business - 04/09/2021 Confirmed reviews ALL

Clean Tidy and Warm

Kia Ora Jason, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Good service and good stay

Customer review rating 5.0/5

Harpreet K. Business - 29/08/2021 Confirmed reviews ALL

Good stay apart from the tray of sweets. I have informed your staff that I prefer a tray of fruits and not sweets as a welcome gift. Thank you.

Kia Ora Harpreet, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, I have updated your preference for a fruit platter instead of sweets as welcome amenity. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Well located lockdown was a pain

Customer review rating 3.5/5

Rhys Business - 25/08/2021 Confirmed reviews ALL

Overall good experience but takeout breakfast failed to satisfy. Possibly idea to have option for packed lunches as some of us are onsite workers

Kia Ora Rhys, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. At the outset, I sincerely apologise for the inconvenience you had faced due to the limited dining option for breakfast and lunch. I can assure you that we take your feedback seriously and would be happy to organise packed breakfast and lunch for you on your next stay. Also, I am very sorry on behalf of our reception team for not providing you a welcome drink voucher at check-in. Please feel free to write directly to me should your travel brings you back to New Plymouth and it will be a pleasure for me to personally look after your reservation. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Always friendly staff

Customer review rating 5.0/5

Kiri P. Business - 25/08/2021 Confirmed reviews ALL

Walked in to be notified we are going into lockdown. Staff reassuring of our safety and security.

Kia Ora Kiri, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in Level 2. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

romantic package great value

Customer review rating 4.5/5

Tony H. Couples - 24/08/2021 Confirmed reviews ALL

romantic package great value and great food

Kia Ora Tony, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Great customer service

Customer review rating 5.0/5

Anonymous Business - 24/08/2021 Confirmed reviews ALL

Was greeted welcomingly. Very tidy room and Hotel in general.

Kia Ora Scott, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Great location, very clean, friendly staff

Customer review rating 5.0/5

Sharon Couples - 23/08/2021 Confirmed reviews ALL

The staff were very friendly, our room was lovely and very clean. Great handy location and undercover carpark, for no extra charge! Breakfast was fantastic. Would definitely stay again.

Kia Ora Sharon, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Good

Customer review rating 4.0/5

K Couples - 22/08/2021 Confirmed reviews ALL

Good

Kia Ora Kirsty, Thank you for taking the time to tell us about your experience at the Novotel New Plymouth Taranaki. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us and I apologise we fell short on your stay with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Covid protocols limited

Customer review rating 2.0/5

Anonymous Business - 20/08/2021 Confirmed reviews ALL

Hi there - thanks for having me stay. I believe your covid protocols could have been better implemented. For example after the 6pm announcement my dinner was delivered by someone without a mask and the food was only covered with a mesh dome. On the morning of my checkout I observed a male housekeeper working without a mask. This was disappointing to observe and I mentioned it to the reception staff.

Kia Ora Michelle, Thank you for taking the time to tell us about your experience at the Novotel New Plymouth Taranaki. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Fabulous location

Customer review rating 5.0/5

Annette S. Couples - 20/08/2021 Confirmed reviews ALL

We had a great two days staying with you, the welcome and the staff were extremely helpful and polite. Would recommend this hotel to everyone.

Kia Ora Annette, We very much appreciate your comments regarding your stay at our hotel and I'm pleased to hear our staff made such a positive impact for you. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. We look forward to welcoming you back to our hotel in the future. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Great place to stay

Customer review rating 5.0/5

Sandy S. Business - 19/08/2021 Confirmed reviews ALL

Friendly staff, easy location

Kia Ora Sandy, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I'm pleased to hear you enjoyed all our facilities & our team made such a positive impact during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back to our hotel in the near future. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Well Located

Customer review rating 5.0/5

Veena K. A. N. Couples - 19/08/2021 Confirmed reviews ALL

Immaculate Room Condition. Duty Manager ( Mr Sharma) and staffs were very helpful. We have been all over world and this Hotel is one of the best in New Zealand and World class standard.

Kia Ora Ravend, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback and thank you for the words of appreciation for me. I'm pleased to hear you enjoyed all our facilities & our team made such a positive impact during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back to our hotel in the near future. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Lovely stay

Customer review rating 5.0/5

Jacekta Couples - 18/08/2021 Confirmed reviews ALL

A nice property, good service, good food.

Kia Ora Jacek, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I'm pleased to hear you enjoyed all our facilities & our team made such a positive impact during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back to our hotel in the near future. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Another lovely stay

TripAdvisor rating 4.0/5

Allanh50 03/08/2021 TripAdvisor review

What better place to stay when attending shows from the Right Royal Cabaret Fest. Handy to town the Shining Peak Brewing and the TSB Showplace. Happy hour only runs for 1 hour so make the most of it, $7.50 for house beers.

Kia Ora Allanh50, Thank you for the great review. Always pleasure to welcome you back at Novotel New Plymouth hotel. Ngā mihi Rohit Payal Food and Beverage Manager

First time to Novotel NP

TripAdvisor rating 4.0/5

lIlNayZ 19/07/2021 TripAdvisor review

Aesthetically pleasing - Clean & Modern looking property. Pleasant arrival experience with helpful and informative staff. Various onsite and offsite self parking options. Reservation team went over and beyond to amend my room type, to accommodate last minute changes. Even though changes were announced 1 week prior to our arrival. Dining experience could have been better, experienced delayed food service and witness to unhygienic practices. However, affordable and good quality accommodation. Will definitely return when in the area again.

Kia Ora lIlNayZ, Thank you for your time to review our hotel. We are happy you had a good overall stay with us at Novotel New Plymouth hotel. Ngā mihi Rohit Payal Food and Beverage Manager

Our most recent 20 reviews

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