This was a nice hotel in town with a nice rooftop restaurant and pool/bar. Rooms were nicely appointed and clean. Everything worked in the room. Service was very good though not sure why but I was not recognized as a Accor Silver member at all.

Nice Hotel,,Strategic Location,,Friendly Staff,,Good and Delicious Food,,have a swimming Pool at 3rd Floor near with restaurant,,you can swimming while watching arounds this hotel...nice and good for family trip...

The room was good. Everyone was very polite & friendly & always ready to help. Nice restaurant & breakfast was good, but not much bread & no cheese (sometimes we miss European breakfast). The lobby is a great place for meeting friends or for a relaxing drink at the bar.

Located in South of Surabaya, the area is less traffic jammed compare to the city center. The hotel is quite near to Juanda International Airport and surrounding by local restaurants.A walking distance, also a supermarket is located, to fulfill your needed.Staff are friendly and helpful

Checked in late in the evening, room was great, welcoming with a personalize cake different touch, also a great experience. Upgraded with a aplus voucher to deluxe suite, so room was spacious, and the view was quite spectacular. Breakfast was par, standard as usual. Service was standard , cause i was only less than 12 hours in the hotel, since my late 11pm arrival, and check out 9 am.

I was staying for 3 nights at Ibis Styles Jemursari and this is my second stay. The parking lot is available eventhough is not much, and the security is tight too. They check the car and the bag. Check in process was smooth which taking less than 10 mins. Since I was Le Accor member, there was cake personalised with my name prepared in my room. Great job, Guest Experience Team! The breakfast beyond my expectation especially for Ibis Style brand, there are local fare variety including jamoo and delicacy such as sweet potatoes, prawn crackers. During one of the breakfast, the chef was there and freshly cook the eggs for me, I like it (still hot). Usually I need to take the one that prepared one. When I arrived, there was a stain that look like lipstick stain in one of my pillow sheet and yellowish. But because I reached hotel quite late, I plan to ask housekeeping to change the bed sheet the next day, I understand that washing bedsheet using washing machine does not really wash out all the stains (well, let me give benefit of the doubt to the hotel team). The next day, I put the card to request to change the bed sheet, but the attendant who clean my room in the morning missed that out. However.. I called receptionist and within 5 mins the housekeeping clean my rooms and changing the bed sheet. Thank you housekeeping team! The bidet in the toilet was broken, the head was split. I called the maintenance and they fixed it within 15 mins by replacing the whole bidet. Kudos for maintenance team! There are other hotels in the areas, but I recommend this hotel since the service is good, the hotel is clean and it is worth for the money.

I stayed 2 night for holiday with family, so we had more time to enjoy the hotel and its facility. We love the infinity pool at 3rd floor, it's not so big but it's enough to do serius or fun swimming. Breakfast was good, great variety of food, and the restaurant was quite big with indoor and outdoor area. The best part as a platinum member was I had an room upgrade. The room was so spacious, clean, modern, and had a good view.

I was extremely satisfied with my stay in Ibis styles Jemursari Surabaya. From the reception (Ms Dinda) she always tried to upgrade me to the next level. The food quality served during breakfast and lunch also was ver good. Keep it up

The hotel was clean, but the room air conditioning was not working properly. Immediately they sent an engineer to fix it. Very efficient and fast service. The food had a big selection and many local delicacies. Well done.

I stay with my family, as on my prev stay, all is good, recommended for family and business traveler. Breakfast is full of taste, can find Indonesian local food. They prepare me connecting room even I didnt request it

Hotel was clean, staff was friendly but the breakfast was very standard, and the shower was terrible, the hot/cold water was not normal, sometime can be extremely hot, be careful if you are traveling with young child, please do not let them take a bath by them self.

This hotel is suitable for business, it locates in industrial area, fast service responded. Not far from mini market and Indonesian restaurant next to the hotel One matter should be paid attention for management is the isolation between the room is so thin. I could hear every activity next to my room, it was annoyed me a little bit.

Quiet environment, good food, nice staff, reasonable room rate. Equipped with swimming pool and small fitness centre. Quiet far from airport Juanda, but easy to get ride to there. Good enough for solo or business purpose

Good service from check-in to check-out. Food is good and price is valuable, but can think how to reduce mosquito in indoor of restaurant. Special benefit for family's kids is good policy for family stay. Quick access to Promo mountain if you rent car and stay in Surabaya has much good stay quality than the hotel near in Promo area.

My stay at the Ibis was a surprising experience for two reasons. I had worked the previous three days on a job site and since I am a bit older I was looking forward to a massage which appeared not to be available at this hotel. Secondly I read a review that the breakfast provided was simple. Upon arrival at the hotel I found out that massage was available and this helped my body to recover. The next morning breakfast was even a bigger surprise as a very good buffet with lots of choice was available. The room was good well equipped and comfortable. Overall a comfortable stay and I will definitely return to this hotel when I stay in Surabaya.