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ibis Styles Surabaya Jemursari Hotel 3 stars

Customer review rating 4.5/5 4,357 reviews

ALLSAFE approved hotel

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ibis Styles Surabaya Jemursari
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+ 19 Services

Hotel extras

  • iMac Corner and free Wi-Fi

  • 1 Restaurant and Bars

  • Near with Airport Int Juanda only 13km

  • Greet Facilities : Swimming Poll and Gym

  • Covered Parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Babysitting on requestPaying
Catering
  • Breakfast included in the price
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

ibis Styles Surabaya Jemursari

Jl Jemursari Raya 110 112
60237 surabaya
indonesia

Tel: +62318498999

Fax: (+62)31/8498993

Check-in from 14h00

Check out up to 12h00

  • WARU :  WONOKROMO KENDANGSARI RAYA

  • By plane

    JUANDA AIRPORT At 7km / 4.35 miles

  • By train

    GUBENG STATION At 10km / 6.21 miles

GPS :-7.321739, 112.74501

Our accommodation(s)

All 132 rooms at ibis Styles Surabaya Jemursari feature a 32" LCD TV screen, in-room safe, separate bathroom with standing shower, hairdryer and free WiFi Internet access.

Standard 1 Double Bed

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

Standard 2 Single Beds

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

DELUXE ROOM WITH 1 KINGSIZE BEDNon contractual photo

  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft

DELUXE ROOM WITH 1 KINGSIZE BEDNon contractual photo

  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
Rooms

Our restaurants and bars

STREATS RESTAURANT

Type of cuisine: International

The restaurant offers generous servings of authentic Asian street food delights and international cuisine. The vibrant, yet calm ambiance is complemented by our friendly service staff.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WOOT POOL LOUNGE

Non contractual photo

Enjoy the breeze at poolside, while sipping on our trendy drinks and light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Non contractual photo

Enjoy the light snacks and refreshing drinks at our cozy Lobby Lounge.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 230 m²

  • Maximum capacity: 183 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
ibis Styles Surabaya Jemursari

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,357 reviews

tripadvisor

TripAdvisor Rating 4.0/5

238 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 4.0/5

Muhammad G. F. Business - 03/05/2021 Confirmed reviews ALL

Good services but the lift is so slow

Dear MUHAMMAD GHIYATS F., We very much appreciate your good comments regarding your good stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Very satisfying stays

Customer review rating 4.0/5

Anonymous Solo - 02/05/2021 Confirmed reviews ALL

The staff is very helpful.. food is very good.. I will staying there again in the future

Dear Lim Kok V., We very much appreciate your good comments regarding our friendly staff and good stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Good stay

Customer review rating 4.5/5

Arie Business - 17/04/2021 Confirmed reviews ALL

I love the place, the room and the people. A convenience place to have long stay at this place especially for business. I especially love working on homework in the bean bag area next to the pool. 24 hour food service in the right price, fast checkin, checkout and administrative service too. A little thing to escalate the service is to vary the breakfast menu. 1 week stay with the same menu every morning is not quite a spirit booster to start the day.

Dear ARIE E., We very much appreciate your good comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Location is good

Customer review rating 2.5/5

Ricardo B. P. Solo - 14/04/2021 Confirmed reviews ALL

Totally different when in the beginning n at last, 1x in dbeginning had good quality upgrade room, but 3x at last the quality of room are unsatify

A good hotel for short stay

Customer review rating 4.5/5

Pram Solo - 09/04/2021 Confirmed reviews ALL

This was my first stay in ibis Styles Surabaya but I had been in All Seasons before so I was quite familiar with the brand. I prefer nonsmoking room but when I checked in before 8 PM, the receptionist told me that the only room available for me was smoking room. I never stay in smoking room in any hotel before so I was a little bit surprised when the room did smell like cigarette. I guess that was actually a normal thing. The room was well-designed and was a right size for me, but probably not when guest bring a lot of stuff because storage space was quite limited. The room was very clean and well-kept. Amenities were provided as expected. There was even an extra pillow, which I did not use. Wi-fi was available but not secured with password and quite slow. The only thing that was not right was that I could not get hot water when I took a shower at around 8 AM. Other than that, everything worked properly. I checked out at 9 AM. Both check-in and check-out were fast. For a very short stay, this was fine. I really do not mind staying there again one day.

Good Stay, Excellent service

Customer review rating 4.5/5

Flora Couples - 05/04/2021 Confirmed reviews ALL

Clean Room, hotel crew is very polite, and well located

Well located, cleanlines room

Customer review rating 4.5/5

Musyaffa Solo - 30/03/2021 Confirmed reviews ALL

Im enjoying everything cleanliness, kindness of its staff, I have came to the hotel earlier than checking hour its about 01.35 a.m, the frontliner allows me to check in on that time, with no additional fee, I like the pool, I like the city view, and its offer an affordable price, so this hotel is highly recommended

Dear MOKHAMMAT MUSYAFFA Y., We very much appreciate your comments about our staff and about our hotel regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Pleasant

Customer review rating 5.0/5

Anonymous Families - 10/03/2021 Confirmed reviews ALL

The staff are friendly, will be back soon

Dear Tedi s., We very much appreciate your positive comments regarding our staf and your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

TV Channel Error

Customer review rating 2.0/5

Naufal Solo - 10/03/2021 Confirmed reviews ALL

The room facilities are quite good except the television programs. Stayed for 2 nights and got problem on a lot TV channels, at some times it even got the whole TV channels turned off. The text on screen said that the problems occurred in the decoder, so most of the time I spent my days sleeping or going outside.

Dear NAUFAL A., Thank you for taking the time to tell us about your experience at the ibis Styles Surabaya Jemursari. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and our team has notified every guest who stayed that night, that there was TV channels damage from the center and we are working to fix it immediately. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricky Coen Arifin General Manager

Great service and strategic location

Customer review rating 5.0/5

Rifky R. Business - 03/03/2021 Confirmed reviews ALL

Comfortable place to stay, friendly and helpful staff, great service .

Dear MUHAMMAD RIFKI R., We very much appreciate your comments about our great service regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Not so good stay

Customer review rating 3.5/5

R. G. Families - 01/03/2021 Confirmed reviews ALL

Bed can be improved...

Dear R. RONNY, We very much appreciate your comments about our Bed regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Nice Location, Nice Hospitality

TripAdvisor rating 4.0/5

businesstravellerjkt Business - 14/12/2020 TripAdvisor review

Not so far from the airport, located in Jemursari area. This place will be a good thing for you to have a pleasant stay in Surabaya. The minus point is they have minimum space of parking area. Food variety is good. Room is good. Hospitality is also good. No worries for the service. They even allowed me to enter the room before 1 PM. What a nice thing!

Dear Businesstravellerjkt, We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Nice stay, afordable price

TripAdvisor rating 5.0/5

liring2020 04/11/2020 TripAdvisor review

Located at Jemursari, Surabaya, this hotel is very nice and comfortable to stay. The staffs are very friendly and helpful, the food for breakfast was complete and delicious. The room is clean, spacious and comfortable. Love to stay at this hotel.

Dear Liring2020, We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Nice hotel with friendly staffs

TripAdvisor rating 4.0/5

davecmclaren Solo travel - 14/01/2020 TripAdvisor review

Nice 3 stars hotel with friendly staffs. Fair location. Pretty complete facilites. Well maintained building and facilities. Recommended for those have businesses in this area. Thank u for all staffs that help me to make me comfort.

Dear Davecmclaren, We very much appreciate your comments regarding your stay at the Ibis Styles Surabaya Jemursari . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Good place to stay

TripAdvisor rating 4.0/5

Arif W Business - 29/12/2019 TripAdvisor review

Good place to stay. For business or even for leisure. Location is important near by the industrial park and short to city central and airport. Tante and variety of breakfast. Clean room and good view from the top floor

Dear Arif W, We very much appreciate your comments regarding your stay at the Ibis Styles Surabaya Jemursari . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Nice hotel in town.

TripAdvisor rating 4.0/5

Rafael A Couples - 26/12/2019 TripAdvisor review

This was a nice hotel in town with a nice rooftop restaurant and pool/bar. Rooms were nicely appointed and clean. Everything worked in the room. Service was very good though not sure why but I was not recognized as a Accor Silver member at all.

Dear Rafael A, We very much appreciate your comments regarding your stay at the Ibis Styles Surabaya Jemursari . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Nice Hotel

TripAdvisor rating 5.0/5

keykay212 Business - 21/12/2019 TripAdvisor review

Nice Hotel,,Strategic Location,,Friendly Staff,,Good and Delicious Food,,have a swimming Pool at 3rd Floor near with restaurant,,you can swimming while watching arounds this hotel...nice and good for family trip...

Dear Keykay212, We very much appreciate your comments regarding your stay at the Ibis Styles Surabaya Jemursari . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Good hotel, very polite & friendly staff

TripAdvisor rating 5.0/5

Trail49882820507 Family - 23/03/2019 TripAdvisor review

The room was good. Everyone was very polite & friendly & always ready to help. Nice restaurant & breakfast was good, but not much bread & no cheese (sometimes we miss European breakfast). The lobby is a great place for meeting friends or for a relaxing drink at the bar.

Dear Mrs. YOHANNA CAHYARINI, We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assure that we have taken care your concern regarding European breakfast choice at restaurant. Thank you again for sharing your experience, and we hope your next visit will be more pleasant. Sincerely, Arman Widianto General Manager

Good Location

TripAdvisor rating 4.0/5

ImmanuelHalawa Business - 30/09/2018 TripAdvisor review

Located in South of Surabaya, the area is less traffic jammed compare to the city center. The hotel is quite near to Juanda International Airport and surrounding by local restaurants.A walking distance, also a supermarket is located, to fulfill your needed.Staff are friendly and helpful

Dear Immanuel, We are delighted that you enjoyed our hospitality and appreciate your kind review about our service & location. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back again soon. Warm Regards Arman Widianto General Manager

Great view and room

TripAdvisor rating 4.0/5

TheJ723 Business - 30/07/2018 TripAdvisor review

Checked in late in the evening, room was great, welcoming with a personalize cake different touch, also a great experience. Upgraded with a aplus voucher to deluxe suite, so room was spacious, and the view was quite spectacular. Breakfast was par, standard as usual. Service was standard , cause i was only less than 12 hours in the hotel, since my late 11pm arrival, and check out 9 am.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arman Widianto General Manager

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