ibis Styles Surabaya Jemursari Hotel 3 stars

Customer review rating (ALL Rating) 4.5/5 4,916 reviews

ALLSAFE approved hotel

Information message

ibis Styles Surabaya Jemursari
See on a map
+ 19 Services

Hotel extras

  • iMac Corner and free Wi-Fi

  • 1 Restaurant and Bars

  • Near with Airport Int Juanda only 13km

  • Greet Facilities : Swimming Poll and Gym

  • Covered Parking

Hotel location

ibis Styles Surabaya Jemursari

Jl Jemursari Raya 110 112
60237 surabaya
indonesia

Fax: (+62)31/8498993

Check-in from 14h00

Check out up to 12h00

  • WARU:  WONOKROMO KENDANGSARI RAYA

  • By plane

    JUANDA AIRPORT At 7km / 4.35 miles

  • By train

    GUBENG STATION At 10km / 6.21 miles

GPS:-7.321739, 112.74501

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

STREATS RESTAURANT Non contractual photo

The restaurant offers generous servings of authentic Asian street food delights and international cuisine. The vibrant, yet calm ambiance is complemented by our friendly service staff.

Our accommodation(s)

All 132 rooms at ibis Styles Surabaya Jemursari feature a 32" LCD TV screen, in-room safe, separate bathroom with standing shower, hairdryer and free WiFi Internet access.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 230

  • Maximum capacity: 183 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
ibis Styles Surabaya Jemursari

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,916 reviews

TripAdvisor Rating 4.0/5

240 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Okay stay

Customer review rating 2.5/5

Fauzy R. L. Business - 08/11/2021 Confirmed reviews ALL

2 Elevator is at ver slow speed.I have to wait for a while just to go down to lobby. And on my last day only 1 elevator is working due to the other one is locked for wedding on the top floor. Very inconvenient.

Dear Mr. FAUZY RACHMAN L., Thank you for taking the time to tell us about your experience at the ibis Styles Surabaya Jemursari. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding to our elevator, we consider that we have only two elevators operating in our hotel, during high occupancy and if there is wedding event in our top floor we reserved one elevator for the wedding guests so hopefully this can be speeding up the traffic in elevator. But, once again we apologize of you found it inconvenient. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricky Coen Arifin General Manager

Clean n cozy

Customer review rating 4.0/5

Wiwiek S. A. Friends - 03/11/2021 Confirmed reviews ALL

Great n cozy

Dear WIWIEK SARWI A., We very much appreciate your comments about our hotel very cozy regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

As usual, nice stay

Customer review rating 4.5/5

Daniel Business - 02/11/2021 Confirmed reviews ALL

All is good, couldnt experience more

Dear DANIEL L., We very much appreciate your comments about all is good, couldnt experience more regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

good stay

Customer review rating 4.0/5

Iir Couples - 04/10/2021 Confirmed reviews ALL

friendly service, cozy room, thankyou for ibis style hotel

Dear SITI M., We very much appreciate your comments regarding our friendly service, cozy room for your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Good

Customer review rating 4.5/5

Junus Couples - 02/10/2021 Confirmed reviews ALL

Very good service

Dear Mr. YUNUS A., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Good stay

Customer review rating 4.0/5

Hendra H. Business - 29/09/2021 Confirmed reviews ALL

Nice place and the located near airport , the service is good and friendly for the staff.

Dear Mr. HENDRA h., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. More about out strategic location and our friendly staffs. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Nice style, upgrade breakfast variety

Customer review rating 4.0/5

Fauzan A. Business - 21/09/2021 Confirmed reviews ALL

Great location near airport, surprise they have pool, need more variety taste of breakfast

Dear Mr. FAUZAN A., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. More about our strategic location and swimming pool. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We concern about your comment about our breakfast, and it has been delivered to our Chef. we hope it will exceed your expectation on your future stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Good stay

Customer review rating 5.0/5

Rizky P. Couples - 07/09/2021 Confirmed reviews ALL

Hard to press the lift button at the basement , need effort to press the button , thanks to the staff at basement who helped me to punch the button

Dear RIZKY P., We very much appreciate your comments Hard to press the lift button at the basement , need effort to press the button , thanks to the staff at basement who helped you to punch the button regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager
Customer review rating 4.5/5

Darlian Couples - 16/08/2021 Confirmed reviews ALL

Clean, friwndly staffs, cozy room, fast internet, not enough mineral water

Dear Mr. DARLIAN F., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have committed to always improve our service to achieve beyond guest satisfaction. Regarding to your comment to our mineral water, we have upgraded the size of our in room mineral water and we promise this will be available in your future stay. Thank you again for sharing your experience, and we hope your next visit will be better the previous one. Sincerely, Ricky Coen Arifin General Manager

Good Services

Customer review rating 4.0/5

Claudio Couples - 16/08/2021 Confirmed reviews ALL

Nice play to stay, excellent services from the staffs, just please fix the elevator button.

Dear Mr. CLAUDIO S., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. More about our staff's excellent service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have committed to always improve our service to meet our guest's beyond expectation. Regarding to our elevator button, it has been reported to the related department and we will make sure this will not happen again in your future stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Well located

Customer review rating 4.0/5

S. Business - 11/08/2021 Confirmed reviews ALL

Front Desk Help full when I need to print one of my document

Dear S. SUNARDI, We very much appreciate your comments about Front Desk Help full when you need to printing document regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Nice Location, Nice Hospitality

TripAdvisor rating 4.0/5

businesstravellerjkt Business - 14/12/2020 TripAdvisor review

Not so far from the airport, located in Jemursari area. This place will be a good thing for you to have a pleasant stay in Surabaya. The minus point is they have minimum space of parking area. Food variety is good. Room is good. Hospitality is also good. No worries for the service. They even allowed me to enter the room before 1 PM. What a nice thing!

Dear Businesstravellerjkt, We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Nice stay, afordable price

TripAdvisor rating 5.0/5

liring2020 04/11/2020 TripAdvisor review

Located at Jemursari, Surabaya, this hotel is very nice and comfortable to stay. The staffs are very friendly and helpful, the food for breakfast was complete and delicious. The room is clean, spacious and comfortable. Love to stay at this hotel.

Dear Liring2020, We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Nice hotel with friendly staffs

TripAdvisor rating 4.0/5

davecmclaren Solo travel - 14/01/2020 TripAdvisor review

Nice 3 stars hotel with friendly staffs. Fair location. Pretty complete facilites. Well maintained building and facilities. Recommended for those have businesses in this area. Thank u for all staffs that help me to make me comfort.

Dear Davecmclaren, We very much appreciate your comments regarding your stay at the Ibis Styles Surabaya Jemursari . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Good place to stay

TripAdvisor rating 4.0/5

Arif W Business - 29/12/2019 TripAdvisor review

Good place to stay. For business or even for leisure. Location is important near by the industrial park and short to city central and airport. Tante and variety of breakfast. Clean room and good view from the top floor

Dear Arif W, We very much appreciate your comments regarding your stay at the Ibis Styles Surabaya Jemursari . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Nice hotel in town.

TripAdvisor rating 4.0/5

Rafael A Couples - 26/12/2019 TripAdvisor review

This was a nice hotel in town with a nice rooftop restaurant and pool/bar. Rooms were nicely appointed and clean. Everything worked in the room. Service was very good though not sure why but I was not recognized as a Accor Silver member at all.

Dear Rafael A, We very much appreciate your comments regarding your stay at the Ibis Styles Surabaya Jemursari . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Nice Hotel

TripAdvisor rating 5.0/5

keykay212 Business - 21/12/2019 TripAdvisor review

Nice Hotel,,Strategic Location,,Friendly Staff,,Good and Delicious Food,,have a swimming Pool at 3rd Floor near with restaurant,,you can swimming while watching arounds this hotel...nice and good for family trip...

Dear Keykay212, We very much appreciate your comments regarding your stay at the Ibis Styles Surabaya Jemursari . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Good hotel, very polite & friendly staff

TripAdvisor rating 5.0/5

Trail49882820507 Family - 23/03/2019 TripAdvisor review

The room was good. Everyone was very polite & friendly & always ready to help. Nice restaurant & breakfast was good, but not much bread & no cheese (sometimes we miss European breakfast). The lobby is a great place for meeting friends or for a relaxing drink at the bar.

Dear Mrs. YOHANNA CAHYARINI, We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assure that we have taken care your concern regarding European breakfast choice at restaurant. Thank you again for sharing your experience, and we hope your next visit will be more pleasant. Sincerely, Arman Widianto General Manager

Good Location

TripAdvisor rating 4.0/5

ImmanuelHalawa Business - 30/09/2018 TripAdvisor review

Located in South of Surabaya, the area is less traffic jammed compare to the city center. The hotel is quite near to Juanda International Airport and surrounding by local restaurants.A walking distance, also a supermarket is located, to fulfill your needed.Staff are friendly and helpful

Dear Immanuel, We are delighted that you enjoyed our hospitality and appreciate your kind review about our service & location. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back again soon. Warm Regards Arman Widianto General Manager

Great view and room

TripAdvisor rating 4.0/5

TheJ723 Business - 30/07/2018 TripAdvisor review

Checked in late in the evening, room was great, welcoming with a personalize cake different touch, also a great experience. Upgraded with a aplus voucher to deluxe suite, so room was spacious, and the view was quite spectacular. Breakfast was par, standard as usual. Service was standard , cause i was only less than 12 hours in the hotel, since my late 11pm arrival, and check out 9 am.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arman Widianto General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in surabaya