Sofitel Singapore Sentosa Resort & Spa 5 stars

I had the most amazing birthday celebration for my Fiancee, all thanks to the Sofitel team. I would like to specially mention: - Matthew (Director of Quality Assurance). He communicated with me weeks in advance before the stay to arrange with me the birthday surprises. During the check in, he personally welcomed us and brought us to the room. The room decorations and hand-written cards were very thoughtful. Matthew also personally brought the cake to the room when we were out. Thank you for your efforts and friendliness that made us feel so comfortable throughout! - Front desk, for being so kind and friendly and witty with us during our check in and check out! - Farah from Kwee Zeen. She was very kind to us, and when she found out that it was my Fiancee's birthday, she put a candle on a stack of pancakes and brought it over to us. Very nice gesture from her! - Chef Woody from Pastry team. He came back specially on his off day to bake the delicious cheese cake for my Fiancee's birthday. Very nice of him to make the effort to come down on his off day! Thank you for the awesome service team! We will be back!

Recently spent 9 days at the Sofitel Sentosa with my two teenage boys. What a great choice! Booked a family room which meant we had two separate rooms (heaps of space). Very well appointed and lux feel. My only criticism is that milk should be provided as part of the great coffee station. The resort is on a very large property. Lovely Singapore feel unlike some of the city hotels which are beautiful but not overly Asian. We had buffet breakfast included which was great. Dining at the Cliff restaurant was lovely although not cheap (but nothing in Singapore other than taxis is cheap!). Room service was good and the spa was lovely (although could do with some love as it felt slightly abandoned which was odd considering the resort was pristine). Service was great with the exception of check in which was disorganised and took ages - not a great first experience. Our rooms weren’t ready despite it being after official check in. I am so glad we made the decision to stay on Sentosa, away from the city hustle. Don’t be put off by the distance. There is a free hotel shuttle and island bus and taxis are quick and cheap. Loved the whole experience - recommend (but be prepared to pay!)

Had our honeymoon here and dined at The Cliff! Chef Paolo was awesome, our cravings for authentic Italian pasta was satisfied by him. Our server Nataliya has also made our night by surprising us with a cake - she has been attentive throughout and we had an awesome evening thanks to them!

Dined in The Cliff and had a good time with good food. Appreciate Chef Paolo's food and Nataliya's high quality service. Experienced a slight hiccup in the food but Chef Paolo made it all right and more; the true standard of the food and view is worth every penny and I genuinely recommend everyone to experience it at least once in their time here in Sofitel Sentosa.

I have been an accor member for quite a few years and hv just recently received elite gold status and this stay was my first stay after receiving it. To say I am extremely disappointed will be an understatement. The service level has dropped so much that I even question myself why do I even bother keeping my membership.