Novotel Ambassador Seoul Yongsan - Seoul Dragon City 5 stars

Customer review rating (ALL Rating) 4.4/5 1,191 reviews

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Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEOUL, South Korea

Description

Hotel extras

  • Located at the heart of Seoul, Yongsan is close to many popular landmarks

  • Directly connected to Yongsan station, the largest railroad and subway station in Korea

  • Luxurious Premier Lounge

  • Panoramic river view and city view

  • Restaurants, bars, convention spaces, and entertainment facilities in the Seoul Dragon City co

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Yongsan - Seoul Dragon City

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.53177, 126.9631

Telephone
Fax +82 2-2223-7778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,191 reviews

Customer review rating 4.5/5

Hyun H. Business - Confirmed reviews ALL

concierge women can be better - more polite, helpful. She keeps snapping at us when we are foreigners and clearly don't know our way around the area, or the hotel. She has this attitude that made us leave the property with bad taste. Hotel itself was great.

Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan! Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you enjoyed the hotel overall and appreciated our location. At the same time, we are genuinely sorry to learn that your interactions with a member of our team did not leave the positive impression we strive to provide. Please accept our apologies if the service you received felt less welcoming or helpful than expected. We understand how important attentive and courteous assistance is, particularly when visiting a new destination. Your comments will certainly be shared with the relevant team, as they provide valuable insight into areas where we can further improve our guest experience. We also appreciate your positive remarks regarding our sustainability initiatives and are pleased to know they contributed positively to your stay. Thank you once again for your valuable feedback and for your loyalty as an ALL Classic member. We hope to have the opportunity to welcome you back and provide an experience that fully reflects our hospitality standards. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 5.0/5

Teck S. W. Solo - Confirmed reviews ALL

It's convenient to Yongsan station with loads of shops around, and centrally located to all tourist spots around Seoul.

Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan! Thank you for sharing your wonderful feedback and for awarding us a perfect score following your recent stay. We are delighted to know that you enjoyed a comfortable stay and found our location convenient for exploring Seoul. It is also rewarding to hear that the service provided by our team contributed positively to your experience. Your kind words are greatly appreciated and serve as valuable encouragement for all of us. Thank you once again for choosing Novotel Ambassador Seoul Yongsan, and we look forward to welcoming you back on your next visit to Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 0.5/5

Rong M. Business - Confirmed reviews ALL

Hotel staff exhibited racial discrimination, and both the manager and employees had an arrogant attitude with extremely poor service.

Dear Value Guest, Thank you for sharing your concerns. We sincerely apologize for the unpleasant experience you had during your visit to Megabite. We fully understand your disappointment and regret that our service did not meet your expectations. We would like to clarify that our Food & Beverage Manager sent a response to your complaint to lo… at 15:01:12 (Korea Standard Time, UTC+9) on June 1, 2026. In that email, we informed you that the employees involved had received formal warnings and that additional service training would be conducted to prevent similar incidents from recurring. Nevertheless, we regret that our response did not restore your confidence in our service. Please accept our sincere apologies once again. We value your feedback and remain committed to improving our service standards for all guests. Sincerely, Front Desk Manager

Customer review rating 5.0/5

Lynn C. S. Business - Confirmed reviews ALL

Great room, view, cleanliness, and food!

Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan! Thank you for taking the time to share your wonderful feedback and for awarding us a perfect score following your recent stay. We are delighted to know that you enjoyed your overall experience and that our accommodations, cleanliness, dining offerings, and hospitality contributed positively to your visit. Your kind recognition of our team is especially appreciated and will be shared with our colleagues as encouragement. We also appreciate your suggestion regarding the operating hours of the lower-level market and will certainly share your comments with the relevant team for their consideration. Thank you once again for your support and for your loyalty as an ALL Classic member. We look forward to welcoming you back to Novotel Ambassador Seoul Yongsan on your next visit. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Customer review rating 3.5/5

Mitchell S. Couples - Confirmed reviews ALL

This was our first time spending the night in Seoul. As someone who has travelled to more than 100 cities around the world, I’ve stayed in a variety of hotels. Some feedback: - Great bedding quality and size - Bathroom was clean and modern - Room service was good but VERY expensive. Nearly 40,000 won for a club sandwich is crazy - I requested a dental kit and was told they came at a price of 1,000 won with collection from the ground floor. I have never encountered this. After travelling for 15 hours, this was not the service I was looking for. And charging 1,000 won for a dental kit is embarrassing. We spent more than half a million won on this stay; some would spend more. I think a complimentary dental kit is reasonable. - The breakfast buffet selection was spectacular - one of the best I’ve come across in Asia however the wait time was appalling. We visited at 9am and after waiting in line for 10 minutes was told to grab a buzzer and sit in a waiting area. We waited 30 minutes before another angry guest confirmed the staff. The TV displaying the floor numbers had been frozen and therefore, everyone was left waiting when tables were available. A minute later, our floor appeared and we were allocated a table. I also don’t think it’s necessary to be shown to our table (as this required more waiting). We were more than competent in finding our own. - Signage from Yongsan station could be better. We arrived after 10pm and therefore couldn’t see the hotel easily. Signage directing guests to the footbridge would be a massive help. - I belive we got upgraded from a superior room to an executive room, according to my Accor app. No mention was made of this at check-in and no information was provided. Executive rooms usually come with executive lounge access; was this the case for our stay? - No recognition of my Accor Gold status for the entirety of our stay Overall not a bad stay. The hard product is decent; it’s the customer service and small touches that make the difference. Customers have many choices such as the Grand Mecure and Ibis next door. To keep business, you have to stand out :) Kind regards, Mitchell S.

Dear Mr. S., Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We truly appreciate both your compliments and your constructive comments. We are delighted to hear that you enjoyed the bedding quality, modern bathroom facilities, and especially our breakfast buffet selection. Your kind words mean a great deal to our team. Regarding the dental kit, our hotel participates in Accor’s eco-friendly Green Key certification program. As part of our sustainability initiatives, disposable toothbrush and toothpaste sets are not placed in guestrooms by default. Instead, we collaborate with the Yongsan Welfare Foundation and provide these amenities in exchange for a small donation. We sincerely appreciate your understanding and thank you for supporting this meaningful environmental and community initiative. As an Accor Gold member, we were pleased to provide you with a complimentary room upgrade from the originally reserved Superior Room to an Executive Room category. Please kindly note that the upgrade applies to the room category only, and Executive Lounge access is not included unless specifically booked with eligible benefits. We also sincerely apologize for the inconvenience you experienced during breakfast waiting time and for the lack of clear communication regarding the queue system. Your comments about the station signage, arrival guidance, and overall guest service recognition have been carefully noted as well. Please rest assured that we will closely review all the feedback you shared and work toward improving these areas to provide a more seamless and welcoming experience for our guests. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for a much-improved stay in the future. Kind regards, JULIE LEE FRONT DESK MANAGER

Other web-users rate our hotel

  • 793 reviews 9.2/10 Location
  • 731 reviews 7.9/10 Room
  • 738 reviews 8/10 Service
  • 6 reviews 5.5/10 WiFi
  • 314 reviews 8/10 Cleanliness
  • 191 reviews 8.3/10 Breakfast
  • 175 reviews 8.5/10 Vibe
  • 56 reviews 8.9/10 Wellness Area

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