Mercure Edinburgh Haymarket Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 172 reviews

Mercure Edinburgh Haymarket Hotel - Image 1
Mercure Edinburgh Haymarket Hotel - Image 2
Mercure Edinburgh Haymarket Hotel - Image 3
Mercure Edinburgh Haymarket Hotel - Image 4
38 Gardners Crescent, EH3 8DQ EDINBURGH, United Kingdom

Description

Hotel extras

  • Less than a 10-minute walk to Haymarket train station

  • Less than a 10 minute walk into Edinburgh Old Town

  • Located nearby EICC, making it ideal for business guests

  • Central location, with plenty of nearby transport links

  • On-site fitness centre available to all hotel guests

Our accommodation(s)

Hotel location

Mercure Edinburgh Haymarket Hotel

38 Gardners Crescent
EH3 8DQ EDINBURGH
United Kingdom

GPS:55.943985, -3.209553

Telephone
Fax +44 131 229 2409

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  172 reviews

TripAdvisor Rating  3.9/5  1,175 reviews

Customer review rating 3.5/5

F C. Business - Confirmed reviews ALL

Overall, my experience was positive. My colleagues and I had premium rooms, so they were quite spacious. The breakfast was really good and well-stocked, although it was missing something that's important to me in the morning: sparkling water. The problems I encountered were: The heating in the room doesn't work. The reception controls it; they decide when to turn it on and off. Only if you complain do they give you the option to adjust it. This quirk made me catch a cold. They make it look like a malfunction, and even the small dispaly in your room is flashing error, but as soon as you complain, the error disappears. The only time they turn the heating on is at night, but only at certain specific times, and unfortunately, that's often not enough. The reception staff are a bit sleepy, don't fully understand the requests, and are confused. I'm trying to get an invoice for our rooms, and despite having specifically requested this information to two people during my stay and re-specifying it five times via email afterward, to date, I still haven't received a correct invoice for all guests. It's cold in the lobby, and they don't turn on the heating, probably to save money. I repeat, the premium rooms were excellent, as was the breakfast, but these two negatives really unnerved me. It's a shame because they were easily avoidable.

Customer review rating 4.0/5

Chris D. Couples - Confirmed reviews ALL

The room, staff and breakfast were exactly what we required.

Worst hotel experience in 50 years of European travel

TripAdvisor rating 2.0/5

WellTraveledCurmudge TripAdvisor review

Need not be a bad hotel but we hated it. Two floors of rooms are below ground level. Ours was one of them. Our view at the door was of dirty laundry and our view at the window was of a subterranean stone wall. The room was tiny. My wife and I had no room to maneuver and there was room to have only one suitcase open at a time. The hotel staff were unimpressed with our request for another room. The other big complaint was the food. Breakfast was identical every day, and two days the hotel was filled with tour groups that swamped the personnel. 45 minutes to be seated. Was booked in for four nights and suffered through it. Last night in Edinburgh we stayed at a Hampton about a block away. Much nicer and larger room, food better, service quality far greater. Several nicer hotels in the area. We will never stay in a Mercure again.

Ignore bad reviews

TripAdvisor rating 5.0/5

Loolalou TripAdvisor review

Ignore the bad reviews of this hotel as we had an excellent stay. The staff on reception were very friendly and when we checked in they upgraded us straight away. We had booked a comfort room and they gave a privilege room which had a coffee machine fridge robe and slippers. The very nice lady when asked a few days later why we were upgraded she said it was just a random thing they do. It can be a bit noisey with traffic as we were at the front but it’s not excessive as the hotel is not on the main road. I wear earplugs anyway and couldn’t hear anything. Bed is comfy, shower is good with shampoo conditioner and body wash. Hairdryer worked Our room was cleaned every day with clean towels they replenished the tea and coffee also when asked on reception. My husband wakes up early and he was allowed free coffee they just said help yourself. Even though we hadn’t paid for breakfast so can’t comment on that but looked good with lots on offer Would definitely recommend as it’s not far from the city centre to walk to

Customer review rating 0.5/5

Chittaranjan S. Families - Confirmed reviews ALL

The water was not draining out In bath tub and after multiple complaints the same was not resolved and when complained through 3pp from where ticket was booked the same was not acknowledged and lies that it was resolved. Hence please have the courtesy to accept faults at least and this is not expected from a brand like Mercure.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 863 reviews 9.2/10 Location
  • 1,183 reviews 6.7/10 Room
  • 1,077 reviews 8.6/10 Service
  • 101 reviews 2.5/10 WiFi
  • 592 reviews 7.4/10 Cleanliness
  • 531 reviews 8.1/10 Breakfast
  • 171 reviews 5.2/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Edinburgh

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.