Mercure Riga Centre 4 stars
Customer review rating (ALL Rating) 4.4/5 256 reviews
RIGA INTERNATIONAL At 10km / 6 miles - Shuttle paying
CENTRAL RAILWAY At 0km / 0 miles
RIGA At 0km / 0 miles
Check-in from - Check out up to
All 143 rooms are non-smoking and have free WiFi access, 24-hour room service, LED FHD TV with international channels, hair dryer, safe, minibar, complimentary toiletries, and tea and coffee making facilities.
Our guest reviews
100% genuine reviews from our guestsFind out more
Terrible Room Service
TripAdvisor rating 1.0/5
stephans512 Couples - TripAdvisor review
Terrible room service : first day after check in, the towels in the bathroom were not fresh and had been in use before. Also toilet was not flushed (only paper). Second day we came to the room, but only one large towel and again, toilet not flushed (this time we left in paper on purpose). No go, don't even want to know how they clean the less visible things, if they do at all. Location: everything is nearby, train, shopping and old Town in 10 min walking distance. Room: booking tells we reserved 20sqm,our room is 14-16 max. Not terrible small, but you don't get what you pay for. Seems they count the bathroom as well to make it look larger. The pictures are definitely bigger than what we got. Breakfast is fair: American breakfast, bit limited choice though on fruits and bread. We complained about the room service, while they offered another room, nothing has happened. Overall decent hotel, but not 4 stars and with the room service and telling the room is bigger than it is an absolute no go. Having lived 7 years essentially in hotels, this never happened to me in a brand hotel. You definitely get better ones for the same price in Riga.
Very Unsatisfactory Service
Customer review rating 2.0/5
Harsh Solo - Confirmed reviews ALL
The Mini-Fridge in the room was locked (what's the point of having stuff in there?). No water bottles in the room (the tap water tasted weird). The room wasn't cleaned or bed made despite attaching the 'clean room' tag on the door knob. The breakfast was decent. But all in all, I won't recommend this Mercure at all!
Dear Harsh V., Thank you for taking the time to complete this survey following your recent stay at Mercure Riga Centre hotel. We all take great pride in providing our guests with the highest standards of service, therefore We are very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and We wish to assure you that we take all comments seriously and we will address these issues accordingly. If you have any problems with the room facility or with the housekeeping department, our guests can contact reception at any time. As reception works 24/7, it to pleasure for us to provide as highly comfortable as possible. Once again, please accept my sincere apologies and we hope to have the opportunity to warmly welcome you again to the Mercure Riga Centre hotel. Best Regards, Jelizaveta Konko Front Office Manager
Customer review rating 4.0/5
Signe Families - Confirmed reviews ALL
Comfy bed, clean room, well located.
Dear Signe M., We very much appreciate your comments regarding your stay at the Mercure Riga Centre. Thank you for highlighting the hotel's room equipment. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future. Sincerely, Jelizaveta Konko Front Office Manager
Well located hotel but no attention to customer request
Customer review rating 3.0/5
Anonymous Families - Confirmed reviews ALL
Well located hotel with parking in front of hotel. Unfortunatelly I asled to help with surprise for my wife, because it was her 30th birthday on the day of arrival but my request was ignored ( we travel on her birthday every year and all of hotels makes surprises from their side as well as my requested surprises ). Moreover, I chose this hotel because of the sauna and jacuzzi, but while I was chekckin in when I asked when can we use it I was informed that is closed during the summer season and no alternatives or discount was offered to us what really disapointed.
Dear Odeta B., Thank you for taking the time to tell us about your experience at the Mercure Riga Centre. We are glad that you found our location suited to your needs. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured, this situation will not go unnoticed. We are always happy to provide guests with the opportunity to congratulate their family or friends during their stay. This situation is absolutely not typical for our hotel, be sure that everyone involved in this situation will be held accountable. We would also like to provide our e-mail, you can safely write all inquiries there. h9… Information regarding the spa area is currently removed from all sites, we do not provide this service until September 2022. Please tell me where did you see this information? We will immediately contact them and ask them to change the data. Once again, on behalf of the entire Mercure Riga Center Hotel, we apologize for the inconvenience you experienced during your stay at our hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jelizaveta Konko Front Office Manager
Customer review rating 4.5/5
Tom S. Families - Confirmed reviews ALL
We visited from the countryside of Latvia to meet our son who came from Copenhagen to attend an event in Riga. We were very happy with our reception and the courtesy shown by the front desk. We were upgraded (members) and loved the room. The only issue was language. My wife is Latvian and (reasonably) expects at least some Latvian in a hotel in Riga. It would be great if your Ukrainian staff could learn at least some basic Latvian even if it is just to say that they don't speak Latvian. And, it would be super if your Latvian staff wouldn't excuse the Ukrainians not learning LV by saying the language is difficult.
Dear Tom S., We very much appreciate your comments regarding your stay at the Mercure Riga Centre. Thank you very much for highlighting the work of the reception. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be sure that our new employees will improve their language level and will soon be able to communicate freely with native Latvian speakers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jelizaveta Konko Front Office Manager
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