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Mercure Riga Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 2,871 reviews

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Mercure Riga Centre
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+ 19 Services

Hotel extras

  • Free Internet

  • Conference Facilities

  • Central location

  • Parking facilities

Hotel location

Mercure Riga Centre

Elizabetes 101
LV-1050 riga
latvia

Tel: +37167869900

Fax: (+371)67869901

Check-in from 15h00

Check out up to 12h00

  • By plane

    RIGA INTERNATIONAL At 10km / 6 miles - Shuttle paying

  • By train

    CENTRAL RAILWAY At 0km / 0 miles

  • By train

    RIGA At 0km / 0 miles

GPS:56.947592, 24.123197

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BAR Non contractual photo

Our accommodation(s)

All 143 rooms are non-smoking and have free WiFi access, 24-hour room service, LED FHD TV with international channels, hair dryer, safe, minibar, complimentary toiletries, and tea and coffee making facilities.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 106 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 48 people

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Our guest reviews for
Mercure Riga Centre

100% genuine reviews from our guests

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ALL Rating 4.5/5

2,871 reviews

TripAdvisor Rating 4.0/5

946 reviews

Comfortabe park car.

Customer review rating 4.0/5

Erge Business - 15/01/2022 Confirmed reviews ALL

Once breakfast was late and it cause a bit teuble, but overall I am saticfied.

Dear Erge K., We very much appreciate your comments regarding your stay at the Mercure Riga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our sincerest apologies regarding misunderstanding via reservation process. As you requested corporate rates my colleagues asked you to send us the e-mail as only reservation department is allowed to confirm them. Regarding the delay for the breakfast, please accept our apologies. We do hope that it didn't affect your plans much. All information provided in public areas and guest rooms are in Latvian and also English. Could you please let me know which information was only in Latvian so we could check it and change it? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one ans there won't be any unpleasant situations. Sincerely, Lana Grinberga Front Office Manager

Good location, big room but a bit dated

Customer review rating 3.5/5

Johan Solo - 01/01/2022 Confirmed reviews ALL

The location is great, close to the old town and to the bus and railway station so you can explore Latvia. There is a shopping mall with supermarket next door. The bus from the airport brings you within 550 meters from the hotel. The girl at the reception was very friendly. The night clerk was sleeping when I arrived at the hotel and only showed up after 10 minutes because the phone started ringing. The breakfast is served in the room, so you have to give them your choice of breakfast and time the day before. On a holiday I prefer not to have to plan when I’ll have breakfast. And a buffet is always nicer. I know there is covid, but other hotels seem to manage their buffet anyway. The room and bathroom were big which is a big plus. But the furniture and atmosphere are a bit dated. Although price/quality is certainly a plus. The spa center is closed for renovation, so it should be mentioned on the website. The bar is open only between 12:00 and 19:00.

Dear Johan V., Thank you for taking the time to tell us about your experience at the Mercure Riga Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for highlighting the hotel's great location. Please accept my sincere apologies regarding your bad experience at the check in! I will definitely look into it and find out why no one greeted you at the arrival time! It is definitely a bad practice, but I will do everything that it won't happen again! Regarding the breakfast, we apologize that it wasn't held as you expected, but we are doing our best to serve our guests the best breakfast. You can always call reception at least 30 minutes before you would like to have the breakfast and we will prepare everything. We will take a look into our website and make sure that there is only actual information. Right now we are renovationg some rooms so we do hope that you will give us another chance and you will be able to experience our renovated rooms. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lana Grinberga Front Office Manager

Good stay

Customer review rating 3.5/5

Tarja V. Couples - 28/11/2021 Confirmed reviews ALL

Covid-19 has changed everything. Everywhere. Mercure has been always good hotel to stay. Our Riga home. We do hope that we can get it back. Mercure'll survive. We miss spa, breakfast, upgrades, little candies.

Dear Tarja V., Thank you for taking the time to tell us about your experience at the Mercure Riga Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have to admit that the Covid-19 has changed a lot of things, but we do believe that someof them are for good. Breakfast is served in the rooms because of the restrictions in the country as we also better prepare to have the breakfast buffet. We still give upgrades and as you were informed the room category you wished to have was already occupied. SPA is closed for the reconstruction and we do believe that you will be more than happy when you will see it. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lana Grinberga Front Office Manager

Great stay as always!

Customer review rating 4.5/5

Everita S. Business - 11/11/2021 Confirmed reviews ALL

Upon arrival we had absolutely fantastic receptionist on duty. Unfortunately cannot remember hers name, but she deserves to be acknoledged by the management. Thank you!

Dear Everita S., Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Riga Centre. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Mercure Riga Centre in the near future. Yours sincerely, Lana Grinberga Front Office Manager

Fantastic staff and great location

Customer review rating 5.0/5

Paul R. Solo - 05/11/2021 Confirmed reviews ALL

The staff were extremely helpful and happy. The hotel was close to the train and bus station. The breakfast was first class.

Dear Paul R., We very much appreciate your comments regarding your stay at the Mercure Riga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana Grinberga Front Office Manager

Very Good stay

Customer review rating 5.0/5

Piotr Business - 05/11/2021 Confirmed reviews ALL

Tremendously friendly stuff, very clean

Dear Piotr K., We very much appreciate your comments regarding your recent stay at Mercure Riga Centre. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Mercure Riga Centre in the near future. Yours sincerely, Lana Grinberga Front Office Manager

Stay whit Friends

TripAdvisor rating 5.0/5

Alfons59 14/10/2021 TripAdvisor review

We stay 4 days at this hotel, the staff at the front desk are very attentive. The rooms are ok but think they will need a renovation soon. Breakfast very good, and always filling up. Last evening there are no peanuts in the Bar!! But the Staff Linda did her best and prepare some peanuts.

Dear Alfons59, We very much appreciate your comments regarding your stay at the Mercure Riga Centre. Thank you for your kind words toward our bartender, she will be delighted to hear that. Regarding the rooms, rigth now we are planning to make some rennovation in the hotel rooms. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana Grinberga Front Office Manager

Not so much better compare with Hostel

Customer review rating 1.0/5

Bg Solo - 10/10/2021 Confirmed reviews ALL

The room was simple, the bed wasn't not good enough..and paid for quiet high price..is better to save your money and stay in hostel or another small hotel since for this one you should paid more money but the service given or the amenities they offered not so much better than in the small hotel. The employees should smile more when see the guest come in or come out from the hotel.. it's cost nothing only to say hi or good morning and good night which is i didn't get it from the employees especially in front desk. I asked to put my member number they said no possible without more explanation.

Dear Bai G., Thank you for taking the time to tell us about your experience at the Mercure Riga Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry to hear that our hotel did not meet your expectations. As we are chain hotel we are providing all services in a 4 star level. Regarding the beds, all our beds are based on Accor standard so I am sad to hear that they were not good enough for you. Also regarding the breakfast buffet because of the pandemic the only thing we have changed is that hot meals like omlett and eggs are not prepared in advance, but after guests request. In this case we think that we are providing even better service for our guests as all food is prepared freshly made. I apologize for the misunderstanding with the reception, but Accor loyalty program can be used only for reservations made through Accor website or directly through the hotel, also Accor loyalty program policy states that. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lana Grinberga Front Office Manager

Good as always

Customer review rating 4.5/5

Lauri Business - 09/10/2021 Confirmed reviews ALL

The hotels location is great and rooms are clean and comfortable

Dear Lauri K., We very much appreciate your comments regarding your stay at the Mercure Riga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana Grinberga Front Office Manager

All good

Customer review rating 5.0/5

Erki Business - 04/10/2021 Confirmed reviews ALL

Good hotel with large parking in citycentre

Dear Erki A., We very much appreciate your comments regarding your stay at the Mercure Riga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana Grinberga Front Office Manager

A great stay with brilliant staff

Customer review rating 5.0/5

Riga A. I. B. Solo - 01/10/2021 Confirmed reviews ALL

I had a 3 night stay here and the staff and room were brilliant. Due to covid rules my breakfast was delivered on time each morning. It was a lovely feast each morning.

Dear David M., We very much appreciate your comments regarding your stay at the Mercure Riga Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Lana Grinberga Front Office Manager

Happy stay

Customer review rating 4.5/5

Jw Couples - 29/09/2021 Confirmed reviews ALL

Friendly staff, nice location in city centre, distinguished rooms.

Very nice stay

Customer review rating 5.0/5

Igor Couples - 28/09/2021 Confirmed reviews ALL

Very comfortable and pleasant stay. Yummi breakfast, very nice staff Enough outlets - very important Also very quiet, which is especially nice for the dog. WiFi in the TV was not very stable though

Customer review rating 5.0/5

Alina L. Business - 27/09/2021 Confirmed reviews ALL

Everything was exellent

Customer review rating 3.5/5

Jenny Solo - 27/09/2021 Confirmed reviews ALL

Think there were bed bugs in my room.445 í had several bites all over my body.

Bad

Customer review rating 1.5/5

Mindaugas Business - 24/09/2021 Confirmed reviews ALL

It was very unlesuned to stay in your hotel because of rude and unfriendly girl in reception, I felt guitly and unwellcome, I would nor choosing you hotel any more. It was very bad experience remind me Soviet union mentality. Thank you.

Outstanding!

TripAdvisor rating 5.0/5

esmirnov1 11/08/2021 TripAdvisor review

Everything about my stay at Mercure Riga Centre hotel was excellent, as usual. It is a very convenient location, large and very well organised modern rooms with all necessary stuff, comfy beds, very tasty breakfast, brilliant service from all members of the staff starting from the reception desk and ending as last but not least by the housekeeping. The staff is definitely the greatest asset of this wonderful hotel. This is really my home away from home. Thank you very much for your hospitality.

Used to be a better place!

TripAdvisor rating 3.0/5

637id 10/08/2021 TripAdvisor review

Good location, friendly staff, poor breakfast. I had to change the room, the first room was dusty (I would assume due to low occupancy during covid period). In the second room the shower was not properly working (the water temperature switch). Overall, I stayed in this hotel few years back and my experience was better.

Average

TripAdvisor rating 3.0/5

MatiMaasik 09/08/2021 TripAdvisor review

Clean place, friendly clerk. Bar was closed already nine o'clock, minibar in the room was empty.. Strange. Poor (tasteless) breakfast, very poor internet, expensive parking. In other hand decent place in the very centre.

Mercure = sure value

TripAdvisor rating 5.0/5

Poirier I Business - 22/03/2021 TripAdvisor review

Thanks a lot for your really nice and warm hospitality. Really stable and fast internet ! Nice and big room with a nice view. Nice coffee machine, with everyday all news coffee capsules Only, due to the Covid 19, poor choice for the diner.

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