Mercure Riga Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 720 reviews

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Elizabetes 101, LV-1050 RIGA, Latvia

Description

Hotel extras

  • Free Wi-Fi

  • Pets friendly

  • Conference Facilities

  • Central location

  • Parking in a front of the hotel

Our accommodation(s)

Hotel location

Mercure Riga Centre

Elizabetes 101
LV-1050 RIGA
Latvia

GPS:56.947592, 24.123197

Telephone
Fax +371 67 869 901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  720 reviews

TripAdvisor Rating  4.0/5  987 reviews

Just ok

Customer review rating 2.5/5

Tomek Solo - Confirmed reviews ALL

AC didn’t work Room had a distinctive smell Windows were dirty from the inside in a very wired way There was deposits required and there was no information about it beforehand

Dear Tomasz R., Thank you for your feedback. We're sorry to hear about the issues you encountered with the AC, cleanliness, and room condition. Regarding the deposit, it is a standard procedure for all guests and is outlined in our "House Rules" during the reservation process. We appreciate your suggestions and will review them to ensure a better experience for our future guests. Please don't hesitate to contact reception for any immediate assistance during your stay. Best regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Great location

Customer review rating 4.0/5

Laura Couples - Confirmed reviews ALL

The room was nice and quiet, breakfast was good, and the location is great.

Dear Laura K., Thank you for your kind review! We’re thrilled to hear that you enjoyed the quiet and comfortable room, our breakfast, and of course, the great location. We’re also pleased that our staff member who checked you in made a positive impression. We look forward to welcoming you back in the future. Sincerely, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Good location, room comfortable

Customer review rating 4.0/5

Graeme Business - Confirmed reviews ALL

Staff very pleasant. Checked-in at 00:45, night receptionist very efficient and welcoming Breakfast buffet a little little limited for vegetarians, but OK

Dear Graeme T., Thank you for your feedback! We’re pleased to hear that you enjoyed the location, comfort of the room, and found our staff pleasant and welcoming, especially during your late check-in. Regarding the breakfast, we appreciate your comments about the vegetarian options. Please note that we do offer fresh vegetables, steamed vegetables, hummus, falafel, a selection of cold fish cuts, and fresh fruits. We will be reviewing our breakfast selection to ensure we meet all of our guests' preferences. We look forward to welcoming you back soon. Best regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Horrible service from reception staff

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

We made a group booking for 4 roomsand paid in advance. Than later booked one more room and agreed that we will pay on arrival. Check in moment we was told on reception that we do not need to pay, we was told it twice. At the moment of check out, reception lady run follow me, when I was in total rush and late for a very important meeting and told that I need to pay. I answered that I do not have time and ask to send invoice to my email. She refused to do it. They did not opened for me parking and I needed to call 3 times until parking was opened. I late to my business meeting due to very bad service in your Hotell. I need that your employees excuse and I need compensation for my very very very bad experience. I was late for a gery important meeting.

Dear Xenia M., Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your stay, particularly with the confusion around payment and the service you received at checkout. We understand the importance of your time, especially with a business meeting, and we're truly sorry that this impacted your schedule. We will thoroughly investigate the situation to ensure that such issues are addressed and prevented in the future. Please know that we take your feedback very seriously, and we will review this matter with our team. Once again, we deeply apologize for the experience, and we will be in touch to discuss the situation further. Best regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Not bad

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

It's okay, the staff is friendly, but the cleaning service is a bit weak.

Dear IVAN I., We very much appreciate your comments regarding your stay at the Mercure Riga Centre. We're glad to hear that you found our staff friendly. However, we apologize if the cleaning service did not meet your expectations. We will address this with our housekeeping team to ensure improvements. We appreciate your comments and hope to provide a better experience during your next stay. Best regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

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Other web-users rate our hotel

  • 867 reviews 9.4/10 Location
  • 987 reviews 7.5/10 Room
  • 672 reviews 6.9/10 Service
  • 41 reviews 6.9/10 WiFi
  • 788 reviews 7.5/10 Breakfast
  • 555 reviews 7.5/10 Comfort
  • 352 reviews 7.3/10 Cleanliness
  • 242 reviews 4.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.