Mercure Kota Kinabalu City Centre 4 stars

Customer review rating (ALL Rating) 3.9/5 1,803 reviews

Mercure Kota Kinabalu City Centre - Image 1
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Description

Hotel extras

  • iMac corner and Free Wi-Fi

  • Walking distance to Jesselton Point, Jesselton Mall, Suria Sabah Shopping Mall and Gaya Street

  • Restaurant at rooftop with superb view

  • Suites with one, two or three bedrooms with kitchenette facility, dining & living area

Our accommodation(s)

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Hotel location

Mercure Kota Kinabalu City Centre

No 41 Jalan Gaya, Kota Kinabalu
88000 KOTA KINABALU
Malaysia

GPS:5.988417, 116.079614

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,803 reviews

TripAdvisor Rating  3.6/5  372 reviews

Customer review rating 4.0/5

Hairol H. Business - Confirmed reviews ALL

Clean and comfortable. Although washroom abit small but it’s okay for solo traveller.

Customer review rating 1.0/5

Yuanyuan W. Families - Confirmed reviews ALL

The room is too old, lots of marks on the walls, chipped floor boards, fridge and microwave both not working, bathrooms are mouldy and the room smells like durian mixed with air fresheners, strong odours making my kids uncomfortable. Pool is under maintenance during our stay, construction outside very noisy. To summarise, everything that you would expect to meet the acceptable standard did not meet.

Customer review rating 2.0/5

Kork C. O. Business - Confirmed reviews ALL

The hotel was blackout for 2 hours and I have to shower in the dark. After I requested a torch light, the helpful staff was quick in response. Breakfast was below average. Overall, I would expect a better stay after pay for almost RM300 a night.

not what I expected!

TripAdvisor rating 3.0/5

Jason S TripAdvisor review

Not sure if Mercure is a 4 star hotel, I stayed for 4 nights and wouldn’t say my stay was horrible but would say it was great either! Room itself seems outdated and some of the Lino on the floor was started to peel, bathroom is open style that is very unusual for a hotel room, if you are traveling with a friend it has no privacy! Great location, you are only a few minutes walk from a lot of the main areas, so that’s a big plus, also staff friendly and attentive, breakfast ok, not a not of western food options but ok if majority of there clientele are from Asia. During my stay pool closed for all 4 days that I was at hotel, roof top restaurant had a few items of the menu and couldn’t do some of the cocktails on the menu, so I never went back, 4 star hotel shouldn’t have listed items on a menu not available? For the location and price not a bad hotel to stay out, just don’t expect a WOW factor with your stay.

Customer review rating 3.5/5

Azlan A. Business - Confirmed reviews ALL

A bit dated. Water pressure was nice. Tap on the sink in the toilet only have hot water.

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Other web-users rate our hotel

  • 1,601 reviews 8.9/10 Location
  • 2,137 reviews 5.9/10 Room
  • 1,221 reviews 7.4/10 Service
  • 24 reviews 6.2/10 WiFi
  • 1,001 reviews 5.6/10 Comfort
  • 805 reviews 4.9/10 Cleanliness
  • 622 reviews 4.7/10 Amenities
  • 532 reviews 5.9/10 Breakfast

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