I rarely write any reviews, despite being a platinum member of Accor and Gold for Taj Innercircle and Marriott Bonvoy and a frequent traveller worldwide, but I have to say the service at Sofitel Palm was excellent, the hotel itself was great, excellent location at the palm, and they have taken care of every minute detail when it comes to safety and precaution at the hotel. The pool is great, food is great, breakfast is great. The staff in the lounge is excellent, specially Waqaas who made sure my mother's requirements were taken care of. Even the reservation team (Diki and Krupa) were extremely prompt in replying to all queries. I think the GM has done an excellent job putting the team together. My only complaint is that the apartment geyser wasn't as efficient as cold water would come from the tap when the bathtub was barely 20% full. And at a similar price I did see Anantara next door offering bigger apartment rooms.

Many thanks to Christophe Schnyder who has been the orchestra conductor of this vacation. And especially in the current period (covid-19), you feel totally safe within this Resort, and especially with this French Polynesian atmosphere. The apartment, the swimming pool, the restaurants, the kids club (the best in the world) and it is a diamond member who has done more than 70% of Sofitel around the world who tells you so). But what would a orchestra conductor be without his orchestra? Ramsey, the hotel manager who greets you like a member of his family, thank you again Ramsey. Thanks to Madame Garcia Itziar, the Guest relation manager, who is simply perfect, the right word. She manages all your requests and in addition she even anticipates certain requests (but how does she do it? I think she is a magician. Many thanks Itziar. How will be our stay would have been without our Butler Sajjad, this man is extraordinary, and on top of that he has the consistency of a Swiss watch. He is perfect. Sajjad just Thank you for all. Our room was kept with great care thanks to the manager of the housekeeping and his assistant Faizal (my friend stay as you are) If you want to eat Indian food, I invite you to go to Soya restaurant. Manoy, one of the managers will welcome you with a smile, and extraordinary food, don't forget to take the garlic or the cheese nan. For a chic and elegant restaurant, which you recommend eating at Porter House, Narayan is a magician, he, and his team, and especially Sebastian, will take care of you. For a perfect pizza, or an asparagus risotto, I recommend The World Eatery Restaurant. Obviously, each of these restaurants also has a large menu for children. The swimming pool with the slides, the bars, the beach with its lifeguards. You have a simply beautiful setting. Again, a big thank you to Mr Schnyder, for this achievement. In conclusion, quickly to the next vacation: Inshallah

Everything was amazyng. The stuff was incredible, they helped me with the surprize for my husband’s birthday, they helped me with everything. You can find anything in the hotel, shops, pharmacy, hairdresser, a nice spa. We can’t complain of anything. Special thanks to Vashee, Suzanne and Kamran. Mihaela Andreescu

Pricing on food and drinks a bit high for the quality offered. Hotel taxi not good (no credit card and no change...), better to use “normal” taxi. Service good in reception, not good in pool bar and cafes .

Service provided was excellent and the staff always very helpful. We didn’t meet any problems during our stay the only thing I would suggest to improve is the kids club activities as it was below are expectations

I really enjoyed my vacation. I few of my cases during stay were solved fast and professional. The hotel is royal, very good for kids, nice vareity of restaurants. Very well equipped gym. Nice beach. I recommend it for sure

Our first holiday with our little girl and it was wonderful. On arrival our little girl (age 2) was given a turtle cuddy toy which made her so happy. We arrived at 7am and were able to check into our room early which was so helpful with a small child. The room was humongous and perfect for a family. Staff incredibly helpful and couldn't be more helpful. Shuttles to the malls worked well. Kids pool next to the waterfall pool was lovely and warm and perfect for the children. We had a wonderful first family holiday and will certainly return again soon. Highly recommend, thank you so much for making our week away so brilliant

The resort provides genuine service by all of their staff and the resort rooms and facilities were fantastic. The location on the Palm is great but you won't want to leave the place. The resort offers a shuttle to The Atlantis and shopping so if you decide to tear yourself away from the pools or beach, then there is the option to explore outside.

If you want relaxation, excellent service and guaranteed sun then this is the place. We were upgraded and had one of the apartments, which was excellent for our family. Prices for food and drink are high so you need to eat out and this involves taxi's but they are cheap and it gets you out to try different areas of the city. The gym is excellent

Beauriful hotel with excellent services and great staff who is taking care about any guest wish. Perfect location, nice gardens, 7 swimming pools, 8 different style of restaurant and delicious food. I fully recommend this hotel for family stays and business trips as well. I will come back for sure.

Great apartment with plenty of space and good service. A couple of nice restaurants at the resort with big variety in style and type of food. Very helpful staff. Beach was ok and the pool area was great.

It is a good resort. The location is not very close to the city and if you choose to go there you should plan to stay in the resort and enjoy the amenities and hotel services. The cleaning of the rooms was not the best one I've seen but the service is good. We stayed in the apartments and they offer parking under the building only if you stay more than 21 nights. They do offer buggy service to and from main reception and there is a free parking but it is not very convenient. The apartments are spacious and good but there is a big waste of space in the bathroom with a huge tub in the center which could have been utilized much better in my opinion.

Check In took forever, despite online Check In completed. Checkout the night before we left was wrong, and ended in a call to the driver on the way to the airport saying I had not paid for my full stay. The check out person had not charged me for the last night. Now I'm querying why I've been charged 650 dirhams more than my reservation price.

A lovely resort where we had a fantastic stay for 10 days in a spacious 2 bedroom apartment with Palm-view and Gulf-view. Perfect for us having a 2-year old boy, he loved the kids club and kids pool. Great compliments to staff, so helpful and friendly!

All in all it was an amazing hotel but the spa which had amazing reviews wasn't that much and it was overrated ... as for the hotel and the pools and food it was great especially if your traveling with family we stayed there for 6 nights and it was a stay to remember