Sofitel Dubai The Palm Luxury Apartments Hotel

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Sofitel Dubai The Palm Luxury Apartments Hotel 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.6/5 324 comentários

Hotel ALLSAFE. Aprovado

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Extras do hotel

  • Quartos, suítes e apartamentos mobiliados com tema Polinésia.

  • 6 piscinas externas e praia privativa

  • Esportes aquáticos, campo de golfe ecológico e quadras de tênis no rooftop

  • Localizada na famosa ilha Palm Jumeirah

  • Oferece mais de 10 restaurantes e bares

Localização do hotel

Sofitel Dubai The Palm Luxury Apartments Hotel

East Crescent Palm Jumeirah
55558 DUBAI
Emirados Árabes Unidos

Telefone +971 4 455 6677

Fax +971 4 455 6670

E-mail de contato

  • PALM MONORAIL:  LINE 1 AQUAVENTURE

  • De avião

    DUBAI INTL AIRPORT A 39,5 km / 24,54 milhas - Transporte pagamento

GPS:25.1399, 55.132

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

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Sofitel Dubai The Palm Luxury Apartments Hotel

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Classificação ALL  4.6/5  324 comentários

Classificação no TripAdvisor  4.5/5  811 comentários

Certificado de excelência 2022

Very Bad Accommodations

Classificação TripAdvisor 1.0/5

Sarahneviella Avaliação certificada TripAdvisor

The room did not have any of the kitchen equipment, the bath did not drain or have hot water I was asked to use the coffee maker to heat the water in the bath. I had to call everyday without any help . I was not able to use the kitchen as they did not provide the necessary pans for the oven . Also I was asked to leave a pool cabana that I had a reservation for and was very humiliated .

Dear Valued Guest, Thank you for your review of our Resort on TripAdvisor following your experience with Sofitel Dubai The Palm. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve our services. It is of course with great concern that we have learnt that your experience did not meet your expectations. .As you are likely aware, TripAdvisor does not disclose the personal details of guests posting a review and in order to properly investigate and take the appropriate measures to address your points of dissatisfaction, we would appreciate if you could share your contact details with us at h6541-qm1@sofitel.com .We would be grateful for the opportunity to discuss your experience with you and endeavour to personally restore your trust on Sofitel Dubai The Palm Resort &Spa. Sincerely yours, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm

Beautifully appointed hotel and well trained staff

Classificação TripAdvisor 5.0/5

MagisterRome Avaliação certificada TripAdvisor

This hotel was beautifully designed and is now perfectly maintained to the very high Sofitel standards. We stayed in a well-appointed one-bedroom apartment with (partial) sea-view. The staff is perfectly trained and helpful: I left behind a pair of reading lenses and they arranged to have them set back to me swiftly and at a very reasonable cost. Finally, the executive lounge has a beautiful outdoor area, where you can enjoy free drinks and snacks at certain times of the day, They really deserve full marks and I am determined to come back. I shall finish by constructively pointing at two areas where there they were not perfect: 1. I contacted the hotel by email before my arrival twice to make some inquiries, but no one came back to me. And this in spite of having used the email address given in the confirmation email received from their official website. 2. The hotel is very big, so common areas (mainly the pool and the beach) can be crowded at times.

Dear Valued Guest, It is such a pleasure to read your posting on TripAdvisor following your visit to Sofitel Dubai The Palm. You have summed up so very nicely the guest experience we would hope all of our guests have. That they feel relaxed and energized after their time spent in our resort. It is all about the attention to detail, and joy of interacting with our guests, and hopefully giving great and thoughtful insights and recommendations. We are so privileged to have such a brilliant clientèle, that we as ''Heartists'' should be giving you our best! Thank you for encouraging readers to experience staying in our Hotel and we hope to see you very soon in your second home but for a longer stay this time. Sincerely, Antonio Ostuni Director of Operation Sofitel Dubai The Palm

Family on new year 2021

Classificação TripAdvisor 2.0/5

yusov2022 Avaliação certificada TripAdvisor

Nice plot of land and nice green territory but rooms need renovation and new design. Breakfast selection was good, no complain! All stuff show good intention to help but sometimes they are busy with all they duties and you need to remind 2-3 times to make everything happend. Hotel doesn’t worth its money and I would consider it as 4 star hotel never 5 star. organisation is messy but may be it was because of new year as it was crowded and overpriced. Very mixed experience in bad way. Stayed in double bedroom apartment named luxury but all facilities need renovation. Platinum quests not welcomed and nobody really care. If you get used to better service I would recons you to choose other hotel, Sofitel JRB nearby even better in terms of service

Dear Valued Guest, Thank you for your review of our Resort on TripAdvisor following your experience with Sofitel Dubai The Palm. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve our services. It is of course with great concern that we have learnt that your experience did not meet your expectations. .As you are likely aware, TripAdvisor does not disclose the personal details of guests posting a review and in order to properly investigate and take the appropriate measures to address your points of dissatisfaction, we would appreciate if you could share your contact details with us at h6541-qm1@sofitel.com .We would be grateful for the opportunity to discuss your experience with you and endeavour to personally restore your trust on Sofitel Dubai The Palm Resort &Spa. Sincerely yours, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm

Dec 2021

Classificação TripAdvisor 4.0/5

peterhill2022 Avaliação certificada TripAdvisor

The hotel is tired. The rooms lack furniture and need TLC. The hotel grounds a great and location. The staff are amazing but the orders were always wrong and took for ever. Lack of management in the resort left to unqualified staff

Dear Valued Guest, Thank you for your review of our Resort on TripAdvisor following your experience with Sofitel Dubai The Palm. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve our services. It is of course with great concern that we have learnt that your experience did not meet your expectations. .As you are likely aware, TripAdvisor does not disclose the personal details of guests posting a review and in order to properly investigate and take the appropriate measures to address your points of dissatisfaction, we would appreciate if you could share your contact details with us at h6541-qm1@sofitel.com .We would be grateful for the opportunity to discuss your experience with you and endeavor to personally restore your trust on Sofitel Dubai The Palm Resort &Spa. Sincerely yours, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm

It was the most beautiful hotel when I was.

Classificação TripAdvisor 5.0/5

Алексей Г Avaliação certificada TripAdvisor

Nice location and very friendly staff created our enjoy as comfortable as possible. The level of apartments is very (especially) hight. And same different pools gave to our children more positive emotions.

Dear Valued Guest, Thank you for sharing your comments following your recent stay in Sofitel Dubai The Palm. We pride ourselves to provide warm hospitality. We are grateful that highlighted the excellent level of service you received from our team members and that the room cleanliness were up to your expectations. Once again, thank you for sharing your review and it would be our privilege to welcome you back in the hotel soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

enjoyed the stay despite management lack of presence

Classificação TripAdvisor 4.0/5

maneallaly Avaliação certificada TripAdvisor

i stayed with my wife and kids for 2 weeks.We enjoyed the stay thanks to the staff at the lounge, buggy drivers ( Win, Salman, Denis ...), Carl concierge supervisor and the team from housekeeping. unfortunately no sign of management and being a Diamond member did not receive any particular welcoming / treatment from the management and did not feel any difference between us ( loyal to Accor as diamond member ) and a blue/ classic member or non member.

Dear Valued Guest, Thank you for taking the time to share your thoughts and concerns of your recent stay with us. I am most pleased to hear that the services from our colleagues were very much on your liking; however, I was most concerned to read about the disappointments and inconveniences you faced during your stay with us. We always value feedback that we receive from our guests and look at it as an opportunity to improve our facilities and services and as such take them very seriously. We will continuously strive to improve our services by taking your comments into consideration, and I hope when you return you will see the improvements made. I do hope that you will get back to us and Sofitel The Palm team will have the opportunity to correct the negative impressions and turn around your experience. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Very good hotel

Classificação TripAdvisor 4.0/5

Elie T Avaliação certificada TripAdvisor

It was a very good stay . The hotel is clean . The staff was very welcoming . The girls enjoyed the children’s pool and the slides . Food and breakfast was very versatile and tasty and social distancing was followed

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager

Nice Place

Classificação TripAdvisor 4.0/5

V513AYchristopherh Avaliação certificada TripAdvisor

This is a busy Resort the apartments and layout is very good. As a general comment the staff in the lower ranks are 100% motivated but in there top outlet porter house food was outstanding but service was slow and poor we would have visited more often if this was not the case . The café is super nice staff great and quick to react. Cleaners 100% for sure. Very kids friendly and safe place for them . One of the better places to stay in Dubai for sure.

Dear Valued Guest, How nice to know that you enjoyed your stay with us this month. What you were also kind enough to underscore was that you find our Hotel itself impressive, elegant and sophisticated, but more important than anything for us is that you find the staff are without equal, so friendly and nothing is too much trouble. This is such a wonderful compliment, in that you found a sincere joy in every member of the Hotel’s! We hope you are having a wonderful day, and that we will have the opportunity for you to visit later on in the year. Kind Regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Perfect for family vacation

Classificação TripAdvisor 5.0/5

sricottone Família - Avaliação certificada TripAdvisor

Very nice resort, ideally located. Perfect for family with kids. Good balance between luxury and easy enough for family holidays. Very kind and helpful staff. Special mention and thank you to Suleiman at the front desk for his flexibility and wish to make check-in and out more comfortable with particularly complicated travel times.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Magnifique Stay

Classificação TripAdvisor 5.0/5

KaranN872 Avaliação certificada TripAdvisor

I rarely write any reviews, despite being a platinum member of Accor and Gold for Taj Innercircle and Marriott Bonvoy and a frequent traveller worldwide, but I have to say the service at Sofitel Palm was excellent, the hotel itself was great, excellent location at the palm, and they have taken care of every minute detail when it comes to safety and precaution at the hotel. The pool is great, food is great, breakfast is great. The staff in the lounge is excellent, specially Waqaas who made sure my mother's requirements were taken care of. Even the reservation team (Diki and Krupa) were extremely prompt in replying to all queries. I think the GM has done an excellent job putting the team together. My only complaint is that the apartment geyser wasn't as efficient as cold water would come from the tap when the bathtub was barely 20% full. And at a similar price I did see Anantara next door offering bigger apartment rooms.

Dear Valued Guest, We thank you very kindly for your posting on TripAdvisor following your recent stay at Sofitel Dubai The Palm. Knowing that, as you say, it is all about the service and attention to detail, we are delighted that you had a memorable stay, and well worth it. It is a given that a hotel should be immaculate and well maintained not to speak of aesthetically pleasing, but comfortable & relaxing. It goes without saying that it is all about the service, and of course all guests should feel and deserve to feel pampered. We’re glad that it was the case for you too! We are looking forward for your next visit. Please feel welcome to contact us directly on H6541-qm1@sofitel.com should you wish to make a new reservation. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

extraordinary safe vacation

Classificação TripAdvisor 5.0/5

ayebamar Família - Avaliação certificada TripAdvisor

Many thanks to Christophe Schnyder who has been the orchestra conductor of this vacation. And especially in the current period (covid-19), you feel totally safe within this Resort, and especially with this French Polynesian atmosphere. The apartment, the swimming pool, the restaurants, the kids club (the best in the world) and it is a diamond member who has done more than 70% of Sofitel around the world who tells you so). But what would a orchestra conductor be without his orchestra? Ramsey, the hotel manager who greets you like a member of his family, thank you again Ramsey. Thanks to Madame Garcia Itziar, the Guest relation manager, who is simply perfect, the right word. She manages all your requests and in addition she even anticipates certain requests (but how does she do it? I think she is a magician. Many thanks Itziar. How will be our stay would have been without our Butler Sajjad, this man is extraordinary, and on top of that he has the consistency of a Swiss watch. He is perfect. Sajjad just Thank you for all. Our room was kept with great care thanks to the manager of the housekeeping and his assistant Faizal (my friend stay as you are) If you want to eat Indian food, I invite you to go to Soya restaurant. Manoy, one of the managers will welcome you with a smile, and extraordinary food, don't forget to take the garlic or the cheese nan. For a chic and elegant restaurant, which you recommend eating at Porter House, Narayan is a magician, he, and his team, and especially Sebastian, will take care of you. For a perfect pizza, or an asparagus risotto, I recommend The World Eatery Restaurant. Obviously, each of these restaurants also has a large menu for children. The swimming pool with the slides, the bars, the beach with its lifeguards. You have a simply beautiful setting. Again, a big thank you to Mr Schnyder, for this achievement. In conclusion, quickly to the next vacation: Inshallah

Dear Mr. Amar, What a pleasure to read your posting following your recent visit to Sofitel Dubai The Palm Luxury Apartments. It is always so appreciated when guests such as yourself take the time to write about their Guest Experience. As we know it is all in those thoughtful details which did not go unnoticed by you! We are glad that you felt warmly welcomed by the team in different ways. All our ''Heartists'' are always delighted to give you another Magnifique stay in Dubai! Thank you so much for being a dedicated Ambassador for Sofitel Dubai The Palm Luxury Apartments, and we look forward to many visits over time. Kind regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm Luxury Apartments

A perfect stay

Classificação TripAdvisor 5.0/5

626mihaelaa Avaliação certificada TripAdvisor

Everything was amazyng. The stuff was incredible, they helped me with the surprize for my husband’s birthday, they helped me with everything. You can find anything in the hotel, shops, pharmacy, hairdresser, a nice spa. We can’t complain of anything. Special thanks to Vashee, Suzanne and Kamran. Mihaela Andreescu

Dear Mrs. Andreescu, Thank you for taking the time and effort in posting a review of your recent stay with us at the Sofitel Dubai The Palm Luxury Apartments. We are very happy to know that you were satisfied with your overall experience while staying with us and found the hotel facilities and level of service to your standards. Thank you so much for your compliments on our team members. We are glad that they were able to provide you the kind of service you are looking for. Your feedback is valuable to us and we look forward to welcoming you again soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Fab stay with excellent service.

Classificação TripAdvisor 4.0/5

Mats J Família - Avaliação certificada TripAdvisor

Pricing on food and drinks a bit high for the quality offered. Hotel taxi not good (no credit card and no change...), better to use “normal” taxi. Service good in reception, not good in pool bar and cafes .

Excellent service and good location to rest

Classificação TripAdvisor 5.0/5

mouloud_hk Família - Avaliação certificada TripAdvisor

Service provided was excellent and the staff always very helpful. We didn’t meet any problems during our stay the only thing I would suggest to improve is the kids club activities as it was below are expectations

Dear mouloud_hk, Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. Your feedback is very important to us and your highlighted points have been shared with the concerned team for immediate review and improvement to better serve our guests in the near future. We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel The Palm, Dubai

One of the best hotels on Palma.

Classificação TripAdvisor 5.0/5

andriyb2014 Família - Avaliação certificada TripAdvisor

I really enjoyed my vacation. I few of my cases during stay were solved fast and professional. The hotel is royal, very good for kids, nice vareity of restaurants. Very well equipped gym. Nice beach. I recommend it for sure

Dear Andriy B, Thank you for taking the time to share your feedback on TripAdvisor following your stay with at Sofitel The Palm, Dubai. It is a delight to read your review; we are delighted to learn you had an overall enjoyable stay and that you thoroughly enjoyed our facilities. Furthermore, we are pleased to learn that our team were able to resolve the inconvenience you have experienced to your satisfaction. We truly look forward in welcoming you back to Sofitel The Palm, Dubai soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel The Palm, Dubai

Even better than expected, wonderful staff and amazing rooms!

Classificação TripAdvisor 5.0/5

556HannahS Família - Avaliação certificada TripAdvisor

Our first holiday with our little girl and it was wonderful. On arrival our little girl (age 2) was given a turtle cuddy toy which made her so happy. We arrived at 7am and were able to check into our room early which was so helpful with a small child. The room was humongous and perfect for a family. Staff incredibly helpful and couldn't be more helpful. Shuttles to the malls worked well. Kids pool next to the waterfall pool was lovely and warm and perfect for the children. We had a wonderful first family holiday and will certainly return again soon. Highly recommend, thank you so much for making our week away so brilliant

Dear Hannah S, Thank you for your excellent review on TripAdvisor following your recent visit to Sofitel The Palm Dubai. We are delighted to read that you had a wonderful family holiday experience with us and that you truly enjoyed our resort's overall facilities and our warm hospitality. We look forward to welcoming you back soon for another great experience. Sincerely, Ramsey El Saarany Hotel Manager Sofitel The Palm, Dubai

Luxurious with impeccable service

Classificação TripAdvisor 5.0/5

l0vetravel2008 Família - Avaliação certificada TripAdvisor

The resort provides genuine service by all of their staff and the resort rooms and facilities were fantastic. The location on the Palm is great but you won't want to leave the place. The resort offers a shuttle to The Atlantis and shopping so if you decide to tear yourself away from the pools or beach, then there is the option to explore outside.

Dear l0vetravel2008, Thank you for taking the time to write us a review on TripAdvisor and for your acknowledgements of our exquisite product and impeccable service you have experienced with us. It has been a true pleasure to look after you and we are very glad that everything was up to your standards and expectations. We look forward to welcoming you back soon and create many more Magnifique memories for you. Sincerely, Ramsey El Saarany Hotel Manager Sofitel The Palm, Dubai

Tranquility

Classificação TripAdvisor 5.0/5

Humphrey H Família - Avaliação certificada TripAdvisor

If you want relaxation, excellent service and guaranteed sun then this is the place. We were upgraded and had one of the apartments, which was excellent for our family. Prices for food and drink are high so you need to eat out and this involves taxi's but they are cheap and it gets you out to try different areas of the city. The gym is excellent

Dear Humphrey H, Thank you for posting your review on TripAdvisor following your recent stay at Sofitel The Palm Dubai. We truly appreciate you taking the time to write such a review with great comments. We are glad to read that you had a fantastic experience and you were enjoying the resorts' facilities, your apartment and the standard of services rendered by the team. On behalf of all our teams, we would like to thank you for your nice comments. We are looking forward to welcoming you back to our hotel soon and create one more ‘Magnifique’ Journey for you. Sincerely, Ramsey El Saarany Director of Operations Sofitel The Palm, Dubai

Family stay

Classificação TripAdvisor 5.0/5

tkov Família - Avaliação certificada TripAdvisor

Beauriful hotel with excellent services and great staff who is taking care about any guest wish. Perfect location, nice gardens, 7 swimming pools, 8 different style of restaurant and delicious food. I fully recommend this hotel for family stays and business trips as well. I will come back for sure.

Dear tkov, Thank you for taking the time to share your feedback on TripAdvisor following your stay at Sofitel The Palm. It is a pleasure to learn that you enjoyed your stay and appreciated the excellent service our ambassadors strive to provide. We certainly look forward to welcoming you back, and to continue ensuring you have many more Magnifique stays with us. Sincerely, Ramsey El Saarany Director of Operations Sofitel The Palm, Dubai

Great apartment

Classificação TripAdvisor 5.0/5

thomassall Família - Avaliação certificada TripAdvisor

Great apartment with plenty of space and good service. A couple of nice restaurants at the resort with big variety in style and type of food. Very helpful staff. Beach was ok and the pool area was great.

Dear thomassall, Thank you for giving us excellent feedback on Tripadvisor. We are extremely happy to read that you had a “Magnifique” experience staying with us and you enjoyed all of our facilities highilighting the restaurants, food quality and variety as well as the standard of service. We look forward to welcoming you back in Sofitel The Palm, Dubai. Sincerely, Ramsey El Saarany Director of Operations Sofitel The Palm Dubai

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