Hotel Sofitel Dubai The Palm Luxury Apartments 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.6/5 1.955 comentários

Hotel ALLSAFE. Aprovado

+ 22 Serviços

Extras do hotel

  • Quartos, suítes e apartamentos mobiliados com tema Polinésia.

  • 6 piscinas externas e praia privativa

  • Esportes aquáticos, campo de golfe ecológico e quadras de tênis no rooftop

  • Localizada na famosa ilha Palm Jumeirah

  • Oferece mais de 10 restaurantes e bares

Localização do hotel

Sofitel Dubai The Palm Luxury Apartments

East Crescent Palm Jumeirah
55558 dubai
united arab emirates

Fax: (+971)4/4556670

Check-in a partir das 14h00

Check out até as 12h00

  • PALM MONORAIL:  LINE 1 AQUAVENTURE

  • De avião

    DUBAI INTL AIRPORT A 39,5 km / 24,54 milhas - Transporte pagamento

GPS:25.1399, 55.132

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

Nossas acomodações

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 5

  • Tamanho máximo: 950

  • Capacidade máxima: 750 pessoas

  • Capacidade máxima para banquete: 500 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Sofitel Dubai The Palm Luxury Apartments

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.6/5

1.955 comentários

Classificação no TripAdvisor 4.5/5

700 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

It was the most beautiful hotel when I was.

Classificação TripAdvisor 5.0/5

Алексей Г 16/09/2021 Avaliação certificada TripAdvisor

Nice location and very friendly staff created our enjoy as comfortable as possible. The level of apartments is very (especially) hight. And same different pools gave to our children more positive emotions.

Dear Valued Guest, Thank you for sharing your comments following your recent stay in Sofitel Dubai The Palm. We pride ourselves to provide warm hospitality. We are grateful that highlighted the excellent level of service you received from our team members and that the room cleanliness were up to your expectations. Once again, thank you for sharing your review and it would be our privilege to welcome you back in the hotel soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

enjoyed the stay despite management lack of presence

Classificação TripAdvisor 4.0/5

maneallaly 07/09/2021 Avaliação certificada TripAdvisor

i stayed with my wife and kids for 2 weeks.We enjoyed the stay thanks to the staff at the lounge, buggy drivers ( Win, Salman, Denis ...), Carl concierge supervisor and the team from housekeeping. unfortunately no sign of management and being a Diamond member did not receive any particular welcoming / treatment from the management and did not feel any difference between us ( loyal to Accor as diamond member ) and a blue/ classic member or non member.

Dear Valued Guest, Thank you for taking the time to share your thoughts and concerns of your recent stay with us. I am most pleased to hear that the services from our colleagues were very much on your liking; however, I was most concerned to read about the disappointments and inconveniences you faced during your stay with us. We always value feedback that we receive from our guests and look at it as an opportunity to improve our facilities and services and as such take them very seriously. We will continuously strive to improve our services by taking your comments into consideration, and I hope when you return you will see the improvements made. I do hope that you will get back to us and Sofitel The Palm team will have the opportunity to correct the negative impressions and turn around your experience. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Very good hotel

Classificação TripAdvisor 4.0/5

Elie T 27/07/2021 Avaliação certificada TripAdvisor

It was a very good stay . The hotel is clean . The staff was very welcoming . The girls enjoyed the children’s pool and the slides . Food and breakfast was very versatile and tasty and social distancing was followed

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager

Nice Place

Classificação TripAdvisor 4.0/5

V513AYchristopherh 20/04/2021 Avaliação certificada TripAdvisor

This is a busy Resort the apartments and layout is very good. As a general comment the staff in the lower ranks are 100% motivated but in there top outlet porter house food was outstanding but service was slow and poor we would have visited more often if this was not the case . The café is super nice staff great and quick to react. Cleaners 100% for sure. Very kids friendly and safe place for them . One of the better places to stay in Dubai for sure.

Dear Valued Guest, How nice to know that you enjoyed your stay with us this month. What you were also kind enough to underscore was that you find our Hotel itself impressive, elegant and sophisticated, but more important than anything for us is that you find the staff are without equal, so friendly and nothing is too much trouble. This is such a wonderful compliment, in that you found a sincere joy in every member of the Hotel’s! We hope you are having a wonderful day, and that we will have the opportunity for you to visit later on in the year. Kind Regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Perfect for family vacation

Classificação TripAdvisor 5.0/5

sricottone Family - 22/02/2021 Avaliação certificada TripAdvisor

Very nice resort, ideally located. Perfect for family with kids. Good balance between luxury and easy enough for family holidays. Very kind and helpful staff. Special mention and thank you to Suleiman at the front desk for his flexibility and wish to make check-in and out more comfortable with particularly complicated travel times.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Magnifique Stay

Classificação TripAdvisor 5.0/5

KaranN872 20/11/2020 Avaliação certificada TripAdvisor

I rarely write any reviews, despite being a platinum member of Accor and Gold for Taj Innercircle and Marriott Bonvoy and a frequent traveller worldwide, but I have to say the service at Sofitel Palm was excellent, the hotel itself was great, excellent location at the palm, and they have taken care of every minute detail when it comes to safety and precaution at the hotel. The pool is great, food is great, breakfast is great. The staff in the lounge is excellent, specially Waqaas who made sure my mother's requirements were taken care of. Even the reservation team (Diki and Krupa) were extremely prompt in replying to all queries. I think the GM has done an excellent job putting the team together. My only complaint is that the apartment geyser wasn't as efficient as cold water would come from the tap when the bathtub was barely 20% full. And at a similar price I did see Anantara next door offering bigger apartment rooms.

Dear Valued Guest, We thank you very kindly for your posting on TripAdvisor following your recent stay at Sofitel Dubai The Palm. Knowing that, as you say, it is all about the service and attention to detail, we are delighted that you had a memorable stay, and well worth it. It is a given that a hotel should be immaculate and well maintained not to speak of aesthetically pleasing, but comfortable & relaxing. It goes without saying that it is all about the service, and of course all guests should feel and deserve to feel pampered. We’re glad that it was the case for you too! We are looking forward for your next visit. Please feel welcome to contact us directly on H6541-qm1@sofitel.com should you wish to make a new reservation. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

extraordinary safe vacation

Classificação TripAdvisor 5.0/5

ayebamar Family - 17/08/2020 Avaliação certificada TripAdvisor

Many thanks to Christophe Schnyder who has been the orchestra conductor of this vacation. And especially in the current period (covid-19), you feel totally safe within this Resort, and especially with this French Polynesian atmosphere. The apartment, the swimming pool, the restaurants, the kids club (the best in the world) and it is a diamond member who has done more than 70% of Sofitel around the world who tells you so). But what would a orchestra conductor be without his orchestra? Ramsey, the hotel manager who greets you like a member of his family, thank you again Ramsey. Thanks to Madame Garcia Itziar, the Guest relation manager, who is simply perfect, the right word. She manages all your requests and in addition she even anticipates certain requests (but how does she do it? I think she is a magician. Many thanks Itziar. How will be our stay would have been without our Butler Sajjad, this man is extraordinary, and on top of that he has the consistency of a Swiss watch. He is perfect. Sajjad just Thank you for all. Our room was kept with great care thanks to the manager of the housekeeping and his assistant Faizal (my friend stay as you are) If you want to eat Indian food, I invite you to go to Soya restaurant. Manoy, one of the managers will welcome you with a smile, and extraordinary food, don't forget to take the garlic or the cheese nan. For a chic and elegant restaurant, which you recommend eating at Porter House, Narayan is a magician, he, and his team, and especially Sebastian, will take care of you. For a perfect pizza, or an asparagus risotto, I recommend The World Eatery Restaurant. Obviously, each of these restaurants also has a large menu for children. The swimming pool with the slides, the bars, the beach with its lifeguards. You have a simply beautiful setting. Again, a big thank you to Mr Schnyder, for this achievement. In conclusion, quickly to the next vacation: Inshallah

Dear Mr. Amar, What a pleasure to read your posting following your recent visit to Sofitel Dubai The Palm Luxury Apartments. It is always so appreciated when guests such as yourself take the time to write about their Guest Experience. As we know it is all in those thoughtful details which did not go unnoticed by you! We are glad that you felt warmly welcomed by the team in different ways. All our ''Heartists'' are always delighted to give you another Magnifique stay in Dubai! Thank you so much for being a dedicated Ambassador for Sofitel Dubai The Palm Luxury Apartments, and we look forward to many visits over time. Kind regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm Luxury Apartments

A perfect stay

Classificação TripAdvisor 5.0/5

626mihaelaa 31/01/2020 Avaliação certificada TripAdvisor

Everything was amazyng. The stuff was incredible, they helped me with the surprize for my husband’s birthday, they helped me with everything. You can find anything in the hotel, shops, pharmacy, hairdresser, a nice spa. We can’t complain of anything. Special thanks to Vashee, Suzanne and Kamran. Mihaela Andreescu

Dear Mrs. Andreescu, Thank you for taking the time and effort in posting a review of your recent stay with us at the Sofitel Dubai The Palm Luxury Apartments. We are very happy to know that you were satisfied with your overall experience while staying with us and found the hotel facilities and level of service to your standards. Thank you so much for your compliments on our team members. We are glad that they were able to provide you the kind of service you are looking for. Your feedback is valuable to us and we look forward to welcoming you again soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Fab stay with excellent service.

Classificação TripAdvisor 4.0/5

Mats J Family - 06/10/2019 Avaliação certificada TripAdvisor

Pricing on food and drinks a bit high for the quality offered. Hotel taxi not good (no credit card and no change...), better to use “normal” taxi. Service good in reception, not good in pool bar and cafes .

Excellent service and good location to rest

Classificação TripAdvisor 5.0/5

mouloud_hk Family - 13/03/2019 Avaliação certificada TripAdvisor

Service provided was excellent and the staff always very helpful. We didn’t meet any problems during our stay the only thing I would suggest to improve is the kids club activities as it was below are expectations

Dear mouloud_hk, Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. Your feedback is very important to us and your highlighted points have been shared with the concerned team for immediate review and improvement to better serve our guests in the near future. We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel The Palm, Dubai

One of the best hotels on Palma.

Classificação TripAdvisor 5.0/5

andriyb2014 Family - 12/03/2019 Avaliação certificada TripAdvisor

I really enjoyed my vacation. I few of my cases during stay were solved fast and professional. The hotel is royal, very good for kids, nice vareity of restaurants. Very well equipped gym. Nice beach. I recommend it for sure

Dear Andriy B, Thank you for taking the time to share your feedback on TripAdvisor following your stay with at Sofitel The Palm, Dubai. It is a delight to read your review; we are delighted to learn you had an overall enjoyable stay and that you thoroughly enjoyed our facilities. Furthermore, we are pleased to learn that our team were able to resolve the inconvenience you have experienced to your satisfaction. We truly look forward in welcoming you back to Sofitel The Palm, Dubai soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel The Palm, Dubai

Even better than expected, wonderful staff and amazing rooms!

Classificação TripAdvisor 5.0/5

Hannah S Family - 19/02/2019 Avaliação certificada TripAdvisor

Our first holiday with our little girl and it was wonderful. On arrival our little girl (age 2) was given a turtle cuddy toy which made her so happy. We arrived at 7am and were able to check into our room early which was so helpful with a small child. The room was humongous and perfect for a family. Staff incredibly helpful and couldn't be more helpful. Shuttles to the malls worked well. Kids pool next to the waterfall pool was lovely and warm and perfect for the children. We had a wonderful first family holiday and will certainly return again soon. Highly recommend, thank you so much for making our week away so brilliant

Dear Hannah S, Thank you for your excellent review on TripAdvisor following your recent visit to Sofitel The Palm Dubai. We are delighted to read that you had a wonderful family holiday experience with us and that you truly enjoyed our resort's overall facilities and our warm hospitality. We look forward to welcoming you back soon for another great experience. Sincerely, Ramsey El Saarany Hotel Manager Sofitel The Palm, Dubai

Luxurious with impeccable service

Classificação TripAdvisor 5.0/5

l0vetravel2008 Family - 19/01/2019 Avaliação certificada TripAdvisor

The resort provides genuine service by all of their staff and the resort rooms and facilities were fantastic. The location on the Palm is great but you won't want to leave the place. The resort offers a shuttle to The Atlantis and shopping so if you decide to tear yourself away from the pools or beach, then there is the option to explore outside.

Dear l0vetravel2008, Thank you for taking the time to write us a review on TripAdvisor and for your acknowledgements of our exquisite product and impeccable service you have experienced with us. It has been a true pleasure to look after you and we are very glad that everything was up to your standards and expectations. We look forward to welcoming you back soon and create many more Magnifique memories for you. Sincerely, Ramsey El Saarany Hotel Manager Sofitel The Palm, Dubai

Tranquility

Classificação TripAdvisor 5.0/5

Humphrey H Family - 16/08/2018 Avaliação certificada TripAdvisor

If you want relaxation, excellent service and guaranteed sun then this is the place. We were upgraded and had one of the apartments, which was excellent for our family. Prices for food and drink are high so you need to eat out and this involves taxi's but they are cheap and it gets you out to try different areas of the city. The gym is excellent

Dear Humphrey H, Thank you for posting your review on TripAdvisor following your recent stay at Sofitel The Palm Dubai. We truly appreciate you taking the time to write such a review with great comments. We are glad to read that you had a fantastic experience and you were enjoying the resorts' facilities, your apartment and the standard of services rendered by the team. On behalf of all our teams, we would like to thank you for your nice comments. We are looking forward to welcoming you back to our hotel soon and create one more ‘Magnifique’ Journey for you. Sincerely, Ramsey El Saarany Director of Operations Sofitel The Palm, Dubai

Family stay

Classificação TripAdvisor 5.0/5

tkov Family - 11/07/2018 Avaliação certificada TripAdvisor

Beauriful hotel with excellent services and great staff who is taking care about any guest wish. Perfect location, nice gardens, 7 swimming pools, 8 different style of restaurant and delicious food. I fully recommend this hotel for family stays and business trips as well. I will come back for sure.

Dear tkov, Thank you for taking the time to share your feedback on TripAdvisor following your stay at Sofitel The Palm. It is a pleasure to learn that you enjoyed your stay and appreciated the excellent service our ambassadors strive to provide. We certainly look forward to welcoming you back, and to continue ensuring you have many more Magnifique stays with us. Sincerely, Ramsey El Saarany Director of Operations Sofitel The Palm, Dubai

Great apartment

Classificação TripAdvisor 5.0/5

thomassall Family - 05/03/2018 Avaliação certificada TripAdvisor

Great apartment with plenty of space and good service. A couple of nice restaurants at the resort with big variety in style and type of food. Very helpful staff. Beach was ok and the pool area was great.

Dear thomassall, Thank you for giving us excellent feedback on Tripadvisor. We are extremely happy to read that you had a “Magnifique” experience staying with us and you enjoyed all of our facilities highilighting the restaurants, food quality and variety as well as the standard of service. We look forward to welcoming you back in Sofitel The Palm, Dubai. Sincerely, Ramsey El Saarany Director of Operations Sofitel The Palm Dubai

Good hotel and service

Classificação TripAdvisor 4.0/5

Hesam S Couples - 15/11/2017 Avaliação certificada TripAdvisor

It is a good resort. The location is not very close to the city and if you choose to go there you should plan to stay in the resort and enjoy the amenities and hotel services. The cleaning of the rooms was not the best one I've seen but the service is good. We stayed in the apartments and they offer parking under the building only if you stay more than 21 nights. They do offer buggy service to and from main reception and there is a free parking but it is not very convenient. The apartments are spacious and good but there is a big waste of space in the bathroom with a huge tub in the center which could have been utilized much better in my opinion.

Dear Hesam S, Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. Every kind of feedback from our guests is important as it enables us to work towards improving the quality of our services. We assure you that all your observations will be shared with the concerned Department Heads for immediate corrective action. We look forward to be of service on a different occasion should your travel plans take you to Dubai in the near future. Sincerely, Ramsey El Saarany Director of Operations Sofitel The Palm, Dubai

Dubai Easter

Classificação TripAdvisor 4.0/5

E5956IVthomass Family - 24/04/2017 Avaliação certificada TripAdvisor

Check In took forever, despite online Check In completed. Checkout the night before we left was wrong, and ended in a call to the driver on the way to the airport saying I had not paid for my full stay. The check out person had not charged me for the last night. Now I'm querying why I've been charged 650 dirhams more than my reservation price.

Dear Mr. E5956IVthomass, Thank you for taking the time to share your review on TripAdvisor following your stay with us. Your comment has been already brought to the attention of the Front Office team. Furthermore, upon investigation of the matter we have found out that you have opted to avail the early-check in package in which cost you AED 650nett. Nevertheless, the Director of Front Office has already contacted you through your personal email to further explain the charges billed to your card. Despite the challenges you faced during the stay, we do hope to welcome you back on different occasion and we will ensure that your future visits will be a memorable one. Thank you again for making Sofitel The Palm Dubai your resort of choice and we look forward to welcoming you back again. Sincerely, Guest Experience Team Sofitel The Palm, Dubai

The perfect place for Family with kids

Classificação TripAdvisor 5.0/5

822clausa Family - 06/02/2017 Avaliação certificada TripAdvisor

A lovely resort where we had a fantastic stay for 10 days in a spacious 2 bedroom apartment with Palm-view and Gulf-view. Perfect for us having a 2-year old boy, he loved the kids club and kids pool. Great compliments to staff, so helpful and friendly!

Dear 822clausa, Thank you for taking the time to share your feedback on TripAdvisor following your stay at Sofitel The Palm. It is a delight to learn that you enjoyed your stay with us, notably our spacious two bedroom apartment and kids facilities. We are also glad you appreciated our friendly and helpful ambassadors. We certainly look forward to welcoming you back, and to continue ensuring you have many more fantastic stays with us. Sincerely, Guest Experience Team

Sofitel (apartments)

Classificação TripAdvisor 4.0/5

zhour50 Family - 21/11/2016 Avaliação certificada TripAdvisor

All in all it was an amazing hotel but the spa which had amazing reviews wasn't that much and it was overrated ... as for the hotel and the pools and food it was great especially if your traveling with family we stayed there for 6 nights and it was a stay to remember

Dear zhour50, Thank you for taking the time to share your feedback on TripAdvisor following your stay at Sofitel The Palm. We are delighted to read your review; it gives us great pleasure to know that you enjoyed our pool facilities and found our restaurants to your satisfaction. Your constructive feedback pertaining to the Spa has been shared with the concerned departments, as they are eager to hear from our guests to provide the best in service. We certainly look forward to welcoming you back, and to continue ensuring you have many more Magnifique stays with us. Sincerely, Guest Experience Team

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