Sofitel Dubai The Palm Luxury Apartments Hotel 5 stars

Customer review rating 4.6/5 1,854 reviews

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Sofitel Dubai The Palm Luxury Apartments
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+ 17 Services

Hotel extras

  • Polynesian-themed rooms, suites and furnished apartments.

  • 6 outdoor swimming pools & private beach

  • Water sports, Eco-golf and rooftop tennis & basketball courts

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • DUBAI INTL AIRPORT Paying
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Porter
  • Amod Jha (+971)0/44556677
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf (nearby) Paying
  • Tennis
  • Beach and water sports
  • Downhill skiing (nearby) Paying
Catering
  • Breakfast Paying
  • 5 Restaurant(s)
  • 6 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Dubai The Palm Luxury Apartments

East Crescent Palm Jumeirah
55558 dubai
united arab emirates

Tel: +97144556677

Fax: (+971)4/4556670

Check-in from 14h00

Check out up to 12h00

  • PALM MONORAIL :  LINE 1 AQUAVENTURE

  • By plane

    DUBAI INTL AIRPORT At 39.5km / 24.54 miles - Shuttle paying

GPS :25.1399, 55.132

Our accommodation(s)

Our restaurants and bars

MAUI BEACH RESTAURANT

Type of cuisine: International

Whether dining indoors or at the water's edge, this restaurant and bar brings the ambiance and flavor of the tropics to your table or lounge chair. Discover the selection of delicious salads, sandwiches, pizzas, grilled dishes and power bowls at Maui.

Cocktail menu (PDF)
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THE WORLD EATERY

Type of cuisine: International

Here the specialties of the house are favorites from the four corners of the globe - often in generous portions made to share. This child-friendly restaurant is located in the building housing our luxury serviced apartments.

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MOANA SEAFOOD RESTAURANT

Type of cuisine: Gourmet

Surrounded by water, this poolside dining spot offers an exquisite seafood menu with Asian-inspired flavours. The signature Raw Bar brings the restaurant's passion to life by serving the finest sushi, sashimi and ceviche.

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PORTER HOUSE STEAKS AND GRILLS

Type of cuisine: Gourmet

One of the most popular steakhouses on Palm Jumeirah Dubai, Porterhouse imports prime cuts of meat from celebrated producers around the world. In the welcoming dining room, watch master chefs at work in the open kitchen.

Menu (PDF)
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MANAVA

Type of cuisine: International

This cheery, family-friendly restaurant fully lives up to its name, which means "welcome" in Tahitian. For breakfast, brunch, lunch or dinner, Manava invites you to indulge in a lavish buffet of regional and international favorites.

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PORTERHOUSE BAR

A novel and nostalgic approach to mixology can be found in the chic bar area adjoining Porterhouse restaurant, which showcases eight distinctive blends celebrating the art of cocktail-aking through the ages.

Menu (PDF)

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OLIVIER'S

Pause for morning coffee or afternoon tea, and choose a house-made French pastry from the display case. The scents of baked goods and freshly brewed coffee are hard to resist.

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MAUI BEACH BAR

Step up to this breezy, casual bar located next to the beach and the main pool. Here a colorful profusion of frosty tropical cocktails and fresh fruit juices await your order. Service is heartfelt, and your drink is prepared precisely the way you like it.

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REPLAY SPORTS BAR

Catch all the action at this lively sports bar, where seven flatscreen TVs keep you up to date on all the latest matches and competitions. Order a cold beer or cocktail and settle in a leather armchair to get your fill of your favorite sports live.

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GELATI ICE CREAM

Open from 10AM to 8PM and ocated by the Kid's Club, Gelati corner offers a large choice of ice cream flavours and refreshments.

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LAGUNA LOUNGE

From sunset until the wee hours of the morning, the beachside Laguna Lounge is the place on Palm Jumeirah for hot music, cold cocktails, freshly squeezed juices, delicious shared plates, dancing and a cool party vibe.

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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 950

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Sofitel Dubai The Palm Luxury Apartments

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,854 reviews

tripadvisor

TripAdvisor Rating 4.5/5

562 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very good hotel

TripAdvisor rating 4.0/5

Elie T 27/07/2021 TripAdvisor review

It was a very good stay . The hotel is clean . The staff was very welcoming . The girls enjoyed the children’s pool and the slides . Food and breakfast was very versatile and tasty and social distancing was followed

Great Staycation

Customer review rating 4.5/5

Anonymous Families - 14/07/2021 Confirmed reviews ALL

fantastic very meaningful time and amazing service

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Excelent customer service from your staff Othman

Customer review rating 5.0/5

Anonymous Families - 14/07/2021 Confirmed reviews ALL

Very good service and very helpful staff especially at check in Othman and check out.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Family Friendly

Customer review rating 4.5/5

Dewalt E. Families - 12/07/2021 Confirmed reviews ALL

The experience was great especially because I have 2 kids age 8 and 3. They loved it.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Okay

Customer review rating 3.0/5

Vlatko K. Couples - 05/07/2021 Confirmed reviews ALL

The resort is beautiful, I loved the nature, all the facilities are perfect, and the apartment design is lovely. The execution though was not close to a 5 star. Internet was terrible, and after so many times requesting to have it fixed I gave up. The room service was difficult to reach had to be on the phone for 30 minutes sometimes. The furniture is not comfortable and definitely not suited for long term stays. Overall, not a good value for the money.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm Luxury Apartments. We lament to hear that your experience was not exactly what you would have proffered, we thank you however for the constructive feedback that will certainly help us improve the quality of our services. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me personally for any future booking. it would be our pleasure to take care of you and turn around the previous experience. Sincerely, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm
Customer review rating 5.0/5

S. Families - 02/07/2021 Confirmed reviews ALL

Great resort . We were served by salman he is fiendly Great Kids club my kids love it

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Good stay

Customer review rating 4.0/5

Sofiane Families - 30/06/2021 Confirmed reviews ALL

We stayed in 2 bedrooms apartment which was very spacious with very nice view and quiet. However the apartment was missing a lot of amenities compared to our previous experience staying with Sofitel in different Countries. Also the balcony was dirty and not cleaned on daily basis with housekeeping. We tried the Indian restaurant and the food was excellent but we were disappointed of the interior and atmosphere of the restaurant . Overall the hotel has very good location with excellent swimming pools and beach however it need some refurbishment and more focus on the lobby lounge and services

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm Luxury Apartments. We lament to hear that your experience was not exactly what you would have proffered we thank you however for the constructive feedback that will certainly help us improve our services. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I remain personally at your service should you plan to visit us again. It would be our pleasure to take care of you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Relaxing day

Customer review rating 5.0/5

Alyassri Families - 27/06/2021 Confirmed reviews ALL

It was one of the best holiday with your family one of the best Hotel in Dubai and special I thanks for samanta

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Stay was great!

Customer review rating 5.0/5

Char B. Families - 24/06/2021 Confirmed reviews ALL

Everything was great! They cleaned room everyday which was nice! Food was ok but every other worked for the hotel was nice and respectable. Oh and breakfast was delicious!

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Bad experience

Customer review rating 0.5/5

Anonymous Families - 02/06/2021 Confirmed reviews ALL

Booked sea view and paid extra and got partial sea view Water activity closed F&B kiosk closed Beach sand sticky Beach smell sewers

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm Luxury Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would be grateful if you could share with us more details about your guest Experience. Looking forward to hearing from you, Sincerely, Hind El Kadiri Guest Exeprience Manager Sofitel Dubai The Palm

Good stay

Customer review rating 3.0/5

N. Families - 30/05/2021 Confirmed reviews ALL

The air conditioning not working And TV But we love the pool and the stay in general

Absolutely good stay

Customer review rating 4.5/5

Wilson Families - 26/05/2021 Confirmed reviews ALL

It was a very nice get-away and celebrated our daughters 7th Birthday. From the concierge to the front desk, house keeping, staff and management. We thank you for your great support and assistance during our stay. We will definitely coming back.

Customer review rating 5.0/5

Anonymous Families - 25/05/2021 Confirmed reviews ALL

Everything was perfect and great place for family. Kids loved it.

Good stay, amazing resort

Customer review rating 5.0/5

Mata S. Families - 25/05/2021 Confirmed reviews ALL

We had a amazing time at your Resort. The apartment was big , clean and so beautifull. We had a beautifull view from all the balcony's. The service was top. We hade an amazing tour of the resort by Victor . The restaurant also was top. We just had an amazing stay and we can't wait to come again.

Poor service level

Customer review rating 2.0/5

Anonymous Families - 11/05/2021 Confirmed reviews ALL

Service staff is untrained and unmotivated (not because of Ramadan), service at breakfast was inexistant. Wifi not usable

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services. Please rest assured that we are taking the appropriate measures to address the issues you were kind enough to share with us. We hope that this experience has not marred your overall impression of our dedication of our guest experience and you will still give us the chance to restore your trust in our Hotel. Please don't hesitate to contact us directly on H6… should you need any assistance making a new reservation. It would be our pleasure to take care of you and make sure that you are having an enjoyable experience. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Nice Place

TripAdvisor rating 4.0/5

V513AYchristopherh 20/04/2021 TripAdvisor review

This is a busy Resort the apartments and layout is very good. As a general comment the staff in the lower ranks are 100% motivated but in there top outlet porter house food was outstanding but service was slow and poor we would have visited more often if this was not the case . The café is super nice staff great and quick to react. Cleaners 100% for sure. Very kids friendly and safe place for them . One of the better places to stay in Dubai for sure.

Dear Valued Guest, How nice to know that you enjoyed your stay with us this month. What you were also kind enough to underscore was that you find our Hotel itself impressive, elegant and sophisticated, but more important than anything for us is that you find the staff are without equal, so friendly and nothing is too much trouble. This is such a wonderful compliment, in that you found a sincere joy in every member of the Hotel’s! We hope you are having a wonderful day, and that we will have the opportunity for you to visit later on in the year. Kind Regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Perfect for family vacation

TripAdvisor rating 5.0/5

sricottone Family - 22/02/2021 TripAdvisor review

Very nice resort, ideally located. Perfect for family with kids. Good balance between luxury and easy enough for family holidays. Very kind and helpful staff. Special mention and thank you to Suleiman at the front desk for his flexibility and wish to make check-in and out more comfortable with particularly complicated travel times.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Magnifique Stay

TripAdvisor rating 5.0/5

KaranN872 20/11/2020 TripAdvisor review

I rarely write any reviews, despite being a platinum member of Accor and Gold for Taj Innercircle and Marriott Bonvoy and a frequent traveller worldwide, but I have to say the service at Sofitel Palm was excellent, the hotel itself was great, excellent location at the palm, and they have taken care of every minute detail when it comes to safety and precaution at the hotel. The pool is great, food is great, breakfast is great. The staff in the lounge is excellent, specially Waqaas who made sure my mother's requirements were taken care of. Even the reservation team (Diki and Krupa) were extremely prompt in replying to all queries. I think the GM has done an excellent job putting the team together. My only complaint is that the apartment geyser wasn't as efficient as cold water would come from the tap when the bathtub was barely 20% full. And at a similar price I did see Anantara next door offering bigger apartment rooms.

Dear Valued Guest, We thank you very kindly for your posting on TripAdvisor following your recent stay at Sofitel Dubai The Palm. Knowing that, as you say, it is all about the service and attention to detail, we are delighted that you had a memorable stay, and well worth it. It is a given that a hotel should be immaculate and well maintained not to speak of aesthetically pleasing, but comfortable & relaxing. It goes without saying that it is all about the service, and of course all guests should feel and deserve to feel pampered. We’re glad that it was the case for you too! We are looking forward for your next visit. Please feel welcome to contact us directly on H6541-qm1@sofitel.com should you wish to make a new reservation. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

extraordinary safe vacation

TripAdvisor rating 5.0/5

ayebamar Family - 17/08/2020 TripAdvisor review

Many thanks to Christophe Schnyder who has been the orchestra conductor of this vacation. And especially in the current period (covid-19), you feel totally safe within this Resort, and especially with this French Polynesian atmosphere. The apartment, the swimming pool, the restaurants, the kids club (the best in the world) and it is a diamond member who has done more than 70% of Sofitel around the world who tells you so). But what would a orchestra conductor be without his orchestra? Ramsey, the hotel manager who greets you like a member of his family, thank you again Ramsey. Thanks to Madame Garcia Itziar, the Guest relation manager, who is simply perfect, the right word. She manages all your requests and in addition she even anticipates certain requests (but how does she do it? I think she is a magician. Many thanks Itziar. How will be our stay would have been without our Butler Sajjad, this man is extraordinary, and on top of that he has the consistency of a Swiss watch. He is perfect. Sajjad just Thank you for all. Our room was kept with great care thanks to the manager of the housekeeping and his assistant Faizal (my friend stay as you are) If you want to eat Indian food, I invite you to go to Soya restaurant. Manoy, one of the managers will welcome you with a smile, and extraordinary food, don't forget to take the garlic or the cheese nan. For a chic and elegant restaurant, which you recommend eating at Porter House, Narayan is a magician, he, and his team, and especially Sebastian, will take care of you. For a perfect pizza, or an asparagus risotto, I recommend The World Eatery Restaurant. Obviously, each of these restaurants also has a large menu for children. The swimming pool with the slides, the bars, the beach with its lifeguards. You have a simply beautiful setting. Again, a big thank you to Mr Schnyder, for this achievement. In conclusion, quickly to the next vacation: Inshallah

Dear Mr. Amar, What a pleasure to read your posting following your recent visit to Sofitel Dubai The Palm Luxury Apartments. It is always so appreciated when guests such as yourself take the time to write about their Guest Experience. As we know it is all in those thoughtful details which did not go unnoticed by you! We are glad that you felt warmly welcomed by the team in different ways. All our ''Heartists'' are always delighted to give you another Magnifique stay in Dubai! Thank you so much for being a dedicated Ambassador for Sofitel Dubai The Palm Luxury Apartments, and we look forward to many visits over time. Kind regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm Luxury Apartments

A perfect stay

TripAdvisor rating 5.0/5

626mihaelaa 31/01/2020 TripAdvisor review

Everything was amazyng. The stuff was incredible, they helped me with the surprize for my husband’s birthday, they helped me with everything. You can find anything in the hotel, shops, pharmacy, hairdresser, a nice spa. We can’t complain of anything. Special thanks to Vashee, Suzanne and Kamran. Mihaela Andreescu

Dear Mrs. Andreescu, Thank you for taking the time and effort in posting a review of your recent stay with us at the Sofitel Dubai The Palm Luxury Apartments. We are very happy to know that you were satisfied with your overall experience while staying with us and found the hotel facilities and level of service to your standards. Thank you so much for your compliments on our team members. We are glad that they were able to provide you the kind of service you are looking for. Your feedback is valuable to us and we look forward to welcoming you again soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

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