Sofitel Dubai The Palm Luxury Apartments Hotel 5 stars

Nice location and very friendly staff created our enjoy as comfortable as possible. The level of apartments is very (especially) hight. And same different pools gave to our children more positive emotions.

we enjoyed our time in the hotel, many thanks to Sufiyan & Elisa for their support and great hospitality

It was an amazing long stay for one year , really I enjoyed the vibes and comfort of the apartment , services , staff , and the respect is wounderfull .I highly recommend this hotel for my freinds

i stayed with my wife and kids for 2 weeks.We enjoyed the stay thanks to the staff at the lounge, buggy drivers ( Win, Salman, Denis ...), Carl concierge supervisor and the team from housekeeping. unfortunately no sign of management and being a Diamond member did not receive any particular welcoming / treatment from the management and did not feel any difference between us ( loyal to Accor as diamond member ) and a blue/ classic member or non member.

Delayed check-in, supposed room 'upgrade' to a beach view (Our room actually overlooked a car park with the sea in the distance), additionally, the room 'upgrade' was to a smoking room when we'd specifically requested non-smoking and smelt of stale smoke. The room felt tired. Safe in the room was not working, waited for someone for over 30 mins, in the end, had to leave the room as young children eager to get to the pool. No one ever followed up. Multiple phone calls had to be made each time we needed a buggy to get to the hotel, long waiting times, sometimes up to 20 minutes. (Buggy drivers were exceptional when they finally did arrive, although it is apparent there simply is not enough of them). The food was quite good, although the pricing of drinks is extortionate - also the same drink sometimes varies in cost of up to 15/20 dirhams in different restaurants which feels like robbery. The bottled water pricing is simply unacceptable - we were automatically given imported water at 40 dirhams a bottle - when we queried this at the payment we were told we needed to request local water. However, even local water is 30 dirhams a bottle which frankly is disgusting. Overall it was a disappointing stay and I would not recommend the hotel.

Everything you need in one place. Many pools to choose from. Beach on your doorstep. Every single staff member is always happy and helpful. Not a single member was grumpy at any point always smiling making you feel comfortable. Very very clean. Only one thing is that we were half board and we were restricted to a certain menu. They have about 4/5 restaurants and some bars and coffee bars. But as hotel is on crescent we had no where else to go apart from eat at restaurants provided which seemed repetitive. Wish dinners were buffet style like the breakfasts and there was something different each day. Drinks are quite expensive too so maybe choose all inclusive.

I had an amazing time with family in the apartment, we enjoyed the whole facility , the night life , the pool set up and the beach as well . I would like also to express my appreciation for the service we have had beginning from the reception and check in throughout the service during the day specially on the pool and the steak restaurant in the evening , best service we entertain from the waiter there . I would also nominate Mr. Nasser the front office supervisor as a professional person know how to deal with the guest and his outstanding support .

This was our second trip to your hotel. We enjoyed the Excellent facilities at the hotel and room was clean and well kept. Service was exceptional although we were disappointed with the location of the room given to us. Ground floor with very less sunlight comming into the room so we had to move to another hotel and not continue our stay at your hotel.

Amazing experience... excellent choice for kids and families ... friendly staff ... very professional special thank you to Saada for the her amazing smile and service

Location is problematic. There is only one shuttle from the hotel to one Mall, that was disappointing as every time I wanted to get out of the Hotel it costs a lot. Other than that, the stay was enjoyable. Kids like the pools and the kids club. The premises were clean, the staff was friendly and helpful.

It was a very good stay . The hotel is clean . The staff was very welcoming . The girls enjoyed the children’s pool and the slides . Food and breakfast was very versatile and tasty and social distancing was followed

This is a busy Resort the apartments and layout is very good. As a general comment the staff in the lower ranks are 100% motivated but in there top outlet porter house food was outstanding but service was slow and poor we would have visited more often if this was not the case . The café is super nice staff great and quick to react. Cleaners 100% for sure. Very kids friendly and safe place for them . One of the better places to stay in Dubai for sure.

Very nice resort, ideally located. Perfect for family with kids. Good balance between luxury and easy enough for family holidays. Very kind and helpful staff. Special mention and thank you to Suleiman at the front desk for his flexibility and wish to make check-in and out more comfortable with particularly complicated travel times.

I rarely write any reviews, despite being a platinum member of Accor and Gold for Taj Innercircle and Marriott Bonvoy and a frequent traveller worldwide, but I have to say the service at Sofitel Palm was excellent, the hotel itself was great, excellent location at the palm, and they have taken care of every minute detail when it comes to safety and precaution at the hotel. The pool is great, food is great, breakfast is great. The staff in the lounge is excellent, specially Waqaas who made sure my mother's requirements were taken care of. Even the reservation team (Diki and Krupa) were extremely prompt in replying to all queries. I think the GM has done an excellent job putting the team together. My only complaint is that the apartment geyser wasn't as efficient as cold water would come from the tap when the bathtub was barely 20% full. And at a similar price I did see Anantara next door offering bigger apartment rooms.

Many thanks to Christophe Schnyder who has been the orchestra conductor of this vacation. And especially in the current period (covid-19), you feel totally safe within this Resort, and especially with this French Polynesian atmosphere. The apartment, the swimming pool, the restaurants, the kids club (the best in the world) and it is a diamond member who has done more than 70% of Sofitel around the world who tells you so). But what would a orchestra conductor be without his orchestra? Ramsey, the hotel manager who greets you like a member of his family, thank you again Ramsey. Thanks to Madame Garcia Itziar, the Guest relation manager, who is simply perfect, the right word. She manages all your requests and in addition she even anticipates certain requests (but how does she do it? I think she is a magician. Many thanks Itziar. How will be our stay would have been without our Butler Sajjad, this man is extraordinary, and on top of that he has the consistency of a Swiss watch. He is perfect. Sajjad just Thank you for all. Our room was kept with great care thanks to the manager of the housekeeping and his assistant Faizal (my friend stay as you are) If you want to eat Indian food, I invite you to go to Soya restaurant. Manoy, one of the managers will welcome you with a smile, and extraordinary food, don't forget to take the garlic or the cheese nan. For a chic and elegant restaurant, which you recommend eating at Porter House, Narayan is a magician, he, and his team, and especially Sebastian, will take care of you. For a perfect pizza, or an asparagus risotto, I recommend The World Eatery Restaurant. Obviously, each of these restaurants also has a large menu for children. The swimming pool with the slides, the bars, the beach with its lifeguards. You have a simply beautiful setting. Again, a big thank you to Mr Schnyder, for this achievement. In conclusion, quickly to the next vacation: Inshallah