Sofitel Dubai The Palm Luxury Apartments Hotel

Sofitel Dubai The Palm Luxury Apartments Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 326 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Polynesian-themed rooms, suites and furnished apartments.

  • 6 outdoor swimming pools & private beach

  • Water sports, Eco-golf and rooftop tennis courts

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Hotel location

Sofitel Dubai The Palm Luxury Apartments Hotel

East Crescent Palm Jumeirah
55558 DUBAI
United Arab Emirates

  • PALM MONORAIL:  LINE 1 AQUAVENTURE

  • By plane

    DUBAI INTL AIRPORT At 39.5km / 24.54 miles - Shuttle paying

GPS:25.1399, 55.132

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Sofitel Dubai The Palm Luxury Apartments Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  326 reviews

TripAdvisor Rating  4.5/5  813 reviews

Certificate of excellence 2022

Great stay

Customer review rating 4.5/5

Lalit Families - Confirmed reviews ALL

It was a great experience staying at the Sofitel- the palm for the first time. The customer service was fantastic from the point you enter the resort until you leave the dinning.

Amazing location

Customer review rating 4.5/5

Matthew S. Families - Confirmed reviews ALL

Service was great! Food quality and extremely clean

Good family hotel

Customer review rating 3.5/5

Waseem Families - Confirmed reviews ALL

Overall nice hotel but thought quality of restaurants was poor in terms of food variety and service. Half board menu much more limited than experienced previously in Dubai; buffet restaurant had very little choice and almost same food every single day. Service was not up to Dubai standards particularly at breakfast and evening buffet restaurant where staff were inattentive and lacking attention to detail. Shortage of sun loungers by pool areas so guests were putting their stuff on loungers early morning to reserve them. Thought spa was very overpriced. Kids club was very good and the staff super friendly. Pools were good. Preferred the waterfall pool area as was less busy. Beach was very spacious and excellent. Gym was excellent and one of the best I have seen in a hotel.

Dear Mr. Waseem M., Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm Luxury Apartments. We are extremely sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Dubai The Palm, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the gaps you were kind enough to highlight in your review and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me personally for any future booking it would be my pleasure to offer preferential rates and complimentary room upgrade. Looking forward to welcoming you back, Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great hotel

Customer review rating 4.0/5

Jon B. Families - Confirmed reviews ALL

Family holiday,food excellent,service excellent,kids well looked after..room wasn’t made properly for our arrival which was annoying

Overall happy and generous stay

Customer review rating 5.0/5

Thierry F. Families - Confirmed reviews ALL

We Travelled as a family with two kids (7/10j) and enjoyed a very warm welcome thru the entire hotel where ever we came: entrance / lobby/ restaurants/ pool- beach. Very attentive&professional and very high quality everywhere. We are coming back soon

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Ecellent stay

Customer review rating 5.0/5

Mike M. Families - Confirmed reviews ALL

Our third visit and again extremely good

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

It was a relaxing stay and a serene location

Customer review rating 5.0/5

Jomi V. Families - Confirmed reviews ALL

We went to Dubai from Chicago to meet our family and friends and decided spend a night at Sofitel to relax and enjoy the luxurious living at Palm. It was a beautiful experience and Sofitel had also upgraded our one bed apartment to two bed. The only regret is that we spent only one night there .

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Enjoyable break with famil.

Customer review rating 4.0/5

Ahme A. Families - Confirmed reviews ALL

Sofitel Palm Dubai met all our expectations and more and made this trip a memorable one, we chose the luxury apartments as we had a six month old baby traveling for first time and it was a lovely experience. The room was spacious and comfortable, only issue we had was the washing machine which did not work properly and kept flooding, we would have liked to spend more time on balcony and chose sea view room for that but felt the balcony was dusty but that is more of an observation rather than a complaint. Staff went above and beyond from reception staff, and all the breakfast staff were amazing and attentive to all, cleaning staff, concierge were also top class. All in all Sofitel definitely met our expectations and would definitely go back again in future and have already thought about it, would also highly recommend to anyone visiting Dubai.

Excellent service

Customer review rating 5.0/5

Lizzie Families - Confirmed reviews ALL

On arrival we felt like royalty as all the staff were so kind and courteous. The apartment was beautiful and well appointed. Food in all restaurants was excellent. Staff really do go out of their way to please you. Overall an excellent hotel which I would recommend to friends.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Apartment was wonderful and well appointed

Customer review rating 5.0/5

Duncan W. Families - Confirmed reviews ALL

Very enjoyable and relaxing. Enjoyed the breakfast and facilities

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Amazing for family with younger kids

Customer review rating 5.0/5

Joey F. L. Families - Confirmed reviews ALL

We originally booked to stay in a cheaper hotel but learnt quickly we needed space for my two kids and came to Sofitel. It was so amazing and would do this every year now. There are more options for your kids to play, swim and the rooms are very spacious. we had two cots for our two under two years.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Very Bad Accommodations

TripAdvisor rating 1.0/5

Sarahneviella TripAdvisor review

The room did not have any of the kitchen equipment, the bath did not drain or have hot water I was asked to use the coffee maker to heat the water in the bath. I had to call everyday without any help . I was not able to use the kitchen as they did not provide the necessary pans for the oven . Also I was asked to leave a pool cabana that I had a reservation for and was very humiliated .

Dear Valued Guest, Thank you for your review of our Resort on TripAdvisor following your experience with Sofitel Dubai The Palm. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve our services. It is of course with great concern that we have learnt that your experience did not meet your expectations. .As you are likely aware, TripAdvisor does not disclose the personal details of guests posting a review and in order to properly investigate and take the appropriate measures to address your points of dissatisfaction, we would appreciate if you could share your contact details with us at h6541-qm1@sofitel.com .We would be grateful for the opportunity to discuss your experience with you and endeavour to personally restore your trust on Sofitel Dubai The Palm Resort &Spa. Sincerely yours, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

It’s was very nice experience and the reception very respectful

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Lovely hotel, friendly staff

Customer review rating 4.5/5

Gc Families - Confirmed reviews ALL

Overall we enjoyed our stay at the Sofitel - the room was fabulous, the food excellent, the staff friendly and the facilites were great -especially the wifi!

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Relaxing atmosphere throughout our stay, dream holiday come true.

Customer review rating 4.5/5

Phil K. Families - Confirmed reviews ALL

Very clean, courteous staff everywhere. Great service.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Brilliant resort for a wonderful family experience

Customer review rating 4.5/5

Simon Families - Confirmed reviews ALL

Excellent - great staff, lots to do, and a lovely layout with a non-crowded beach

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great location

Customer review rating 4.5/5

Sarah Families - Confirmed reviews ALL

Lee loved coming back to our hotel as it felt so calm compared to the hustle and bustle of the city.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Excellent stay with incredible service

Customer review rating 4.5/5

D S. Families - Confirmed reviews ALL

Our family had an unforgettable stay at the Sofitel the Palm. From the start we encountered excellent customer service that was welcoming and attentive. The facilities were great and the location very good. The restaurants delivered good quality food however the only negative point was the evening buffet available at the World Eatery. This in comparison to other hotels we felt was poor, in terms of food quality and variation.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Enjoyable stay, would return.

Customer review rating 4.5/5

Damien M. Families - Confirmed reviews ALL

Enjoyed the trip and service and help was excellent. Good location and for families the number of lifeguards was comforting. Only issue is that the restaurants, while very good, are at the pricey end (vs highly rated, international restaurants off resort) but overall we would definitely return and thank the staff for a great stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Beautifully appointed hotel and well trained staff

TripAdvisor rating 5.0/5

MagisterRome TripAdvisor review

This hotel was beautifully designed and is now perfectly maintained to the very high Sofitel standards. We stayed in a well-appointed one-bedroom apartment with (partial) sea-view. The staff is perfectly trained and helpful: I left behind a pair of reading lenses and they arranged to have them set back to me swiftly and at a very reasonable cost. Finally, the executive lounge has a beautiful outdoor area, where you can enjoy free drinks and snacks at certain times of the day, They really deserve full marks and I am determined to come back. I shall finish by constructively pointing at two areas where there they were not perfect: 1. I contacted the hotel by email before my arrival twice to make some inquiries, but no one came back to me. And this in spite of having used the email address given in the confirmation email received from their official website. 2. The hotel is very big, so common areas (mainly the pool and the beach) can be crowded at times.

Dear Valued Guest, It is such a pleasure to read your posting on TripAdvisor following your visit to Sofitel Dubai The Palm. You have summed up so very nicely the guest experience we would hope all of our guests have. That they feel relaxed and energized after their time spent in our resort. It is all about the attention to detail, and joy of interacting with our guests, and hopefully giving great and thoughtful insights and recommendations. We are so privileged to have such a brilliant clientèle, that we as ''Heartists'' should be giving you our best! Thank you for encouraging readers to experience staying in our Hotel and we hope to see you very soon in your second home but for a longer stay this time. Sincerely, Antonio Ostuni Director of Operation Sofitel Dubai The Palm

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