Sofitel Dubai The Palm Luxury Apartments Hotel 5 stars

Customer review rating (ALL Rating) 4.7/5 422 reviews

East Crescent Palm Jumeirah, 55558 DUBAI, United Arab Emirates

Hotel extras

  • Polynesian-themed rooms, suites and furnished apartments.

  • 6 outdoor swimming pools & private beach

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

ALLSAFE approved hotel

Hotel location

Sofitel Dubai The Palm Luxury Apartments Hotel

East Crescent Palm Jumeirah
55558 DUBAI
United Arab Emirates

GPS:25.1399, 55.132

Telephone +971 4 455 6677

Fax +971 4 455 6670

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  422 reviews

TripAdvisor Rating  4.5/5  1,006 reviews

A Memorable Dining Experience at Laguna - With Gratitude for Michael's Exceptional Service

TripAdvisor rating 5.0/5

Surtrav28222 Families - TripAdvisor review

I recently had the pleasure of dining at Laguna, and I must say it was a truly exceptional experience. The food was nothing short of magnificent, each dish was expertly prepared and beautifully presented. The flavors were well balanced and the textures were delightful. The service provided by Michael was impeccable, he was attentive, knowledgeable, and friendly. He provided excellent recommendations and went above and beyond to ensure our dining experience was unforgettable. The ambiance was sophisticated and elegant, making it the perfect setting for a special occasion or a night out. I would like to extend a special thank you to Michael for his great service, it truly made the evening unforgettable. I highly recommend Laguna to anyone seeking a truly exceptional dining experience.

Dear Valued Guest, We would like to thank you for your very kind comment regarding your recent stay at Sofitel Dubai The Palm. Comments like yours make us proud and encourage us to keep delivering excellent services to our guests. We will make sure to share it with the entire team. Awaiting the pleasure of welcoming you again. Kind Regards, Jyoti Anand Quality Assurance Manager

Good service and very good staff.

Customer review rating 4.0/5

Alex K. Families - Confirmed reviews ALL

Very good place for family holiday, thank you for the helpful staff. Unfortunately, your hotel linens are way below standards. Upgrade on the quality of towels, and bedsheets please! you have invested on very good swimming pools, please have enough staff at the swimming pool if you surely pride yourself as a family hotel. families needs attention there and at the beach. The few pool attendants zoob on a high area (like high priests)

Dear Alex Kahu K., Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm Luxury Apartments Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jyoti Anand Quality Assurance Manager

Well located and very good for family

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Time, location, professional staff, everything was perfect

Dear Aziza R., We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm Luxury Apartments Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jyoti Anand Quality Assurance Manager

Great Laguna evening

TripAdvisor rating 5.0/5

Emma V TripAdvisor review

We had a great time at Laguna restaurant! The atmosphere is great, we ate very well! The staff is at the top, thanks to Sumid for its very warm welcome, we will come back for the best night in the beach !!!

Dear Valued Guest, We would like to thank you for your very kind comment regarding your recent stay at Sofitel Dubai The Palm. Comments like yours make us proud and encourage us to keep delivering excellent services to our guests. We will make sure to share it with the entire team. Awaiting the pleasure to welcoming you again. Kind Regards, Guest Experience Team Sofitel Dubai the Palm

Breakfast Manava-Manish

TripAdvisor rating 5.0/5

nyahisuj TripAdvisor review

It was a very great experience. Had a really nice breakfast & the service was amazing…...quality hygiene was top notch. …..Manish treated my family like his own and gave us a wonderful experience………..

Dear Valued Guest, We would like to thank you for your very kind comment regarding your recent stay at Sofitel Dubai The Palm. Comments like yours make us proud and encourage us to keep delivering excellent services to our guests. We will make sure to share it with the entire team. Awaiting the pleasure to welcoming you again. Kind Regards, Guest Experience Team Sofitel Dubai the Palm

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Other web-users rate our hotel

  • 142 reviews 8.8/10 Location
  • 262 reviews 7.7/10 Room
  • 540 reviews 9.2/10 Service
  • 9 reviews 7.7/10 WiFi
  • 188 reviews 8.3/10 Food
  • 143 reviews 8.1/10 Amenities
  • 108 reviews 8.4/10 Pool
  • 102 reviews 6.1/10 Cleanliness

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