Sofitel Dubai The Palm Luxury Apartments Hotel 5 stars

Excellent service, friendly staff, well maintained rooms and facilities. Massive selection of items in breakfast in Manava and a very cosy World eatery. I like everything about this hotel, and is definitely my choice when staying in Palm Jumeirah. Thanks to AJ from reception, Denis who showed us to our room, and Satya from housekeeping for keeping our apartment spotless.

Great stay and nice facilities, and I will have a return soon

Disappointing as I was expecting 5 star service. I suppose I was spoiled from the previous week and stays at other resorts as well as Sofitel properties.

It was really enjoyable. The staff was always helpful.

Amazing Staff. Very efficient and friendly with absolutely amazing work ethic. Beautiful hotel.

Very comfortable and enjoyable.

The resort was very family orientated with slide pool, kids club and buffet food. The food was a let down as we had to wait so long for beach service and the selection of food was not great. The room and accommodation were great however and the staff always tried. We became ill during our stay and cannot fault the service we received from the hotel, from calling the doctor, sorting the pharmacy to deliver our drugs and then the Duty Manager was amazing in giving us our room for an extra night. The staff were superb in this emergency time.

Staff were highly attentive from check in, during our stay, including room service (in room dining) and checkout. They should be commended. The room was clean, comfortable and well maintained to a high standard. We stayed in an apartment style room, with kitchen/ dining area and lounge. This was perfect for us after 3 weeks of travelling in Australia/ New Zealand, giving us a good space to unwind, relax, (wash clothes!) and prepare for our journey home. New Year's Eve seemed well planned and enjoyed by all. Thank you.

I enjoyed the sofitel but I would prefer more of an all inclusive experience. We had full board but I did not realize this did not include water at the restaurants. Our bill checking out was still fairly high,but I thought everything was going to be included. We had to pay for sparkling water and juice for our kids several times a day, I didn't realize we would have to pay for this and that the full board didn't include drinks, just food. That does not make sense. How is it full board but not juice and water?! Also, it would be helpful if half-board and full-board guests had special wrist bands identifying this, I don't mind swiping my card but it was somewhat of a pain to have to tell every single person all day long that we had full board. If we had wrist bands then all employees would know without us having to tell them. Also, no one ever asked if we were full board, we had to tell them. Since this was our first experience at a sofitel we ended up paying for dinner the first night because we didn't know we had to tell the server we had full board.

We stayed almost 3 weeks in an idyllic location on The Palm. The service we received was outstanding. May I particularly mention Denis who assisted us and never failed to check if we needed anything. The staff work incredibly hard to ensure your holiday is the very best experience. We stayed in Koru 2 which was a fair walk albeit a buggy was always on hand to help if we desired. This hotel was very safe and we travelled with our 2 daughters who are 14 and 11. Our favourite restaurants were Porterhouse and Manava. We shall surely return to the Sofitel in Dubai.

Great family holiday place! Falimo at reception was amazing, ensuring everything was just perfect! Boniface so happy and helpful!! Thank you for great service, amenities and stay!!

Loved every minute. Staff couldn't be more helpful ! Would love to stay longer next time. All aspects were excellent.

very nice experiance

Check-In staff were warm and friendly. We got our request for early check in granted which was particularly nice because of the kids. They also had fun at the club house. Cleaning crew were excellent. Breakfast variety was reasonable. On the downside, I think the concierge were not so good. I made an airport taxi reservation with them and they almost made me miss my international flight as they didn't remember to keep a taxi for me during checkout and I had to wait almost 45mins with another 45mins to the airport. Left me rushing over everything. I think a Chinese cuisine was missing for a big resort like that. Maybe I couldn't find it or it was unavailable. Also prices of food was slightly overpriced compared to other resorts.

No issues to address , quite simply the best holiday in living memory