Sofitel Dubai The Palm Luxury Apartments Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 1,947 reviews

ALLSAFE approved hotel

Sofitel Dubai The Palm Luxury Apartments
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+ 22 Services

Hotel extras

  • Polynesian-themed rooms, suites and furnished apartments.

  • 6 outdoor swimming pools & private beach

  • Water sports, Eco-golf and rooftop tennis courts

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Hotel location

Sofitel Dubai The Palm Luxury Apartments

East Crescent Palm Jumeirah
55558 dubai
united arab emirates

Tel: +97144556677

Fax: (+971)4/4556670

Check-in from 14h00

Check out up to 12h00

  • PALM MONORAIL :  LINE 1 AQUAVENTURE

  • By plane

    DUBAI INTL AIRPORT At 39.5km / 24.54 miles - Shuttle paying

GPS :25.1399, 55.132

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 6 Restaurants
  • 6 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 7 Meeting rooms
  • Business Center
    • Self service business center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 185 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 26 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • German
    • Arabic
    • French
    • English
    • Russian
    • Italian
    • Thai
    • Turkish
    • Indonesian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle Currently unavailable
    • DXB Additional charge
    • DUBAI INTL AIRPORT Additional charge
  • Complimentary Parking
    • On site
    • Private
    • TESLA recharging units
    • Parking opened 24/7
    • Parking with security service
Family
  • Services for children
    • Childrens TV Channels
    • Childrens Club for 6 to 12 years
    • Childrens Club for 3 to 6 years
    • Childrens Club for 4 to 6 years
    • Video game area

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 950

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Sofitel Dubai The Palm Luxury Apartments

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,947 reviews

TripAdvisor Rating 4.5/5

697 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Fabulous

Customer review rating 4.5/5

N A. Families - 20/11/2021 Confirmed reviews ALL

We stayed for a week. Had an amazing time.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great stay.

Customer review rating 4.5/5

D. O. Families - 20/11/2021 Confirmed reviews ALL

Overall we had a fantastic time. There were some issues with not having the rollaway bed in place when we arrived in the middle of the night, despite getting email confirmation that it would be in place! Food was great, service was great as was accommodation.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Mixed Feelings

Customer review rating 3.0/5

Anonymous Families - 17/11/2021 Confirmed reviews ALL

Quality overlooked in certain areas. Maybe too busy…

Superb customer service

Customer review rating 5.0/5

Simon B. Families - 14/11/2021 Confirmed reviews ALL

Relaxed atmosphere, no queuing for check in, breakfast or check out - amazing in a hotel of this size. All staff super friendly and helpful. Huge room, comfortable and clean. A great stay, we will be back.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Ok, but Let Down by Little Things

Customer review rating 3.0/5

J D. Families - 10/11/2021 Confirmed reviews ALL

Overall, the place was presentable and functional. Maybe not the wow factor of some other Palm resorts, but ok. Our apartment was quite a distance from the main hotel - needing an electric buggy to get to it, but accommodation wise the apartment was spacious and well appointed. However the cleanliness could have been better. The balcony sitting area seems to have been neglected, as it hadn’t been cleaned for a while. It was quite repulsive to find that someone had cut their toenails and left the clippings on the table and chair - not what you want to find in a 5 star resort! We also found a ladies slipper beneath the fold down sofa which again suggested that anything that wasn’t in immediate view is ignored. Like many guests during the pandemic, you like to have confidence that rooms are actually being thoroughly cleaned rather than just a superficial clean. The other little thing that dampened our first impression was the illogical and rather penny pinching half board policy for teenagers. Our two growing boys were clearly listed on the booking as 15 & 13 (both soon to be 16 & 14 within weeks), yet the hotel insisted that they could only eat from their ‘kids’ menu - which was typically chicken nuggets, Mac and cheese, half portioned mini burgers etc. . I can understand this policy for 11 yrs and under, but for a 6ft 15 year old? Suffice to say, we had to feed them elsewhere at an unexpected expense - which makes other resorts who don’t allot such a flawed policy - such as Jumeirah much more appealing.

Another wonderful holiday

Customer review rating 4.5/5

A. Families - 08/11/2021 Confirmed reviews ALL

My family enjoyed our fourth stay at the Sofitel Luxury Apartments. The hotel is always clean and well maintained, and the apartments are beautiful. The perfect place to stay if you have young kids.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Clean, good location and perfect weather

Customer review rating 3.5/5

Nicola M. Families - 08/11/2021 Confirmed reviews ALL

We enjoyed our stay but there we many things we would have liked to change. The service around the pool area was so slow and you would have to ask on average 3/4 times before being able to order. The food was very repetitive and terrible choices for those who have a vegan diet. There could be at least a milk and yoghurt dairy free option at breakfast. The kids menu was very repetitive also. The sun loungers round the pool we all taken by 8am! Quite annoying when you are on holiday. Also when people didn't turn up to use them till after lunch regularly. The apartment was huge which was great and always cleaned very well. Reception staff we OK but not the best and the concierge forgot twice to follow up our enquiry.

Beautiful hotel with great staff and amazing breakfast.

Customer review rating 4.5/5

Steph Families - 03/11/2021 Confirmed reviews ALL

We stayed in a lovely apartment which was beautiful, very well equipped and had fantastic sea views. We used the beach every day as the pools were too busy with young children. The staff were excellent except at the main pool bar. Breakfast was amazing. We would definitely recommend the hotel and would come back.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great stay

Customer review rating 4.5/5

Anonymous Families - 02/11/2021 Confirmed reviews ALL

Relaxing and very enjoyable stay for all of the family

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Another superb stay

Customer review rating 5.0/5

Amit P. Families - 01/11/2021 Confirmed reviews ALL

We have visited almost every year for the past 7 years and each time it is as good as the first. the staff are impeccable and despite the thousands of visitors every year they still remember us. They key mentions are Shyam, Bishnu and Jagdeesh who always take tremendous care of my family. They are polite, respectful and great fun with our young children. All of the kids club staff are amazing.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Brilliant. Love the hotel, great experience and you have incredible staff.

Customer review rating 5.0/5

J. Couples - 18/10/2021 Confirmed reviews ALL

We have been to the Sofitel every year since it opened and continue to return. The rooms, pool area, staff & restaurants are great! Call out great staff: Bishnu (Bell Service), Lasantha (Manager), Sherlyn (Ice Cream @ Reception), Ruwan (Recreation). They are brilliant! You are lucky to have them. A few suggestions: - Wifi could be better, often it would disconnect (I work for the largest wifi manufacturer) and the experience was periodically poor. Lots of travelllers are used to and expect a strong wifi connection. - Room modernisation with connections, the Bose system is for an old iPhone style that they haven’t built for years. I’m not sure anyone uses it anymore. - Pool Area floor was ‘gritty’. Often found that the floor wasn’t cleaned by the pool, so the ground felt dirty when you had no shoes on. Apart from this, our stay was great and we will be back again soon!

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Beautiful location

Customer review rating 4.0/5

Jacob Families - 10/10/2021 Confirmed reviews ALL

We had a lovely stay in one of the apartments with a fabulous sea view. The staff are nice and helpful and the facilities are great. Would recommend as somewhere to stay for a beach vibe in Dubai

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Very relaxing stay

Customer review rating 3.5/5

P. Families - 03/10/2021 Confirmed reviews ALL

We stayed in one of the family apartments which was very spacious and had a fully equipped kitchen including a washer and dryer. There is a mini supermarket onsite for purchasing some basic essentials which was really convenient. The kids loved the swimming pools onsite, especially the pool with waterfall. The hotel probably has one of the best gyms i have ever used at a hotel. Breakfast at the buffet was excellent and the staff were very accommodating for dietary requirements. The only negatives about our experience were: 1. the hot water heater in the apartment was not switched on when we arrived. We had to call for a service engineer to fix it and he simply turned on the switch at the wall and told us it would take about 40 minutes to heat up. While i support saving energy and sustainability, it would have been good if the hot water had been turned on when we first arrived in our room or upon check in as it was not immediately obvious that the switch on the wall was for the hot water. I've never had to turn on the hot water at a 5 star hotel in the past. 2. There are a number of restaurants on site, but we were unable to get a table at the steak restaurant when it opened at 6.30pm on the Friday night. When we looked inside it was completely empty and we were told that no tables were available because it was the weekend. We have 2 young kids so going offsite for a meal was not really an option, nor was going to the Indian or seafood restaurants at the hotel that were open. This was a little disappointing as we were staying at the hotel to celebrate a birthday and wanted to have a nice meal at a restaurant without any hassles.

good stay

Customer review rating 4.5/5

Khalid Families - 30/09/2021 Confirmed reviews ALL

hospitality, professional team in the front office, and special thanks to Mr. Nasser for smooth check-in.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great Stay

Customer review rating 5.0/5

Tiago T. Friends - 29/09/2021 Confirmed reviews ALL

Everything was incredible. From the check in to the check everything was really good. Pool are is top with great view and the hotel have all of the posible services. Thanks for a great experience and see you soon.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

It was the most beautiful hotel when I was.

TripAdvisor rating 5.0/5

Алексей Г 16/09/2021 TripAdvisor review

Nice location and very friendly staff created our enjoy as comfortable as possible. The level of apartments is very (especially) hight. And same different pools gave to our children more positive emotions.

Dear Valued Guest, Thank you for sharing your comments following your recent stay in Sofitel Dubai The Palm. We pride ourselves to provide warm hospitality. We are grateful that highlighted the excellent level of service you received from our team members and that the room cleanliness were up to your expectations. Once again, thank you for sharing your review and it would be our privilege to welcome you back in the hotel soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

enjoyed the stay despite management lack of presence

TripAdvisor rating 4.0/5

maneallaly 07/09/2021 TripAdvisor review

i stayed with my wife and kids for 2 weeks.We enjoyed the stay thanks to the staff at the lounge, buggy drivers ( Win, Salman, Denis ...), Carl concierge supervisor and the team from housekeeping. unfortunately no sign of management and being a Diamond member did not receive any particular welcoming / treatment from the management and did not feel any difference between us ( loyal to Accor as diamond member ) and a blue/ classic member or non member.

Dear Valued Guest, Thank you for taking the time to share your thoughts and concerns of your recent stay with us. I am most pleased to hear that the services from our colleagues were very much on your liking; however, I was most concerned to read about the disappointments and inconveniences you faced during your stay with us. We always value feedback that we receive from our guests and look at it as an opportunity to improve our facilities and services and as such take them very seriously. We will continuously strive to improve our services by taking your comments into consideration, and I hope when you return you will see the improvements made. I do hope that you will get back to us and Sofitel The Palm team will have the opportunity to correct the negative impressions and turn around your experience. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Very good hotel

TripAdvisor rating 4.0/5

Elie T 27/07/2021 TripAdvisor review

It was a very good stay . The hotel is clean . The staff was very welcoming . The girls enjoyed the children’s pool and the slides . Food and breakfast was very versatile and tasty and social distancing was followed

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager

Nice Place

TripAdvisor rating 4.0/5

V513AYchristopherh 20/04/2021 TripAdvisor review

This is a busy Resort the apartments and layout is very good. As a general comment the staff in the lower ranks are 100% motivated but in there top outlet porter house food was outstanding but service was slow and poor we would have visited more often if this was not the case . The café is super nice staff great and quick to react. Cleaners 100% for sure. Very kids friendly and safe place for them . One of the better places to stay in Dubai for sure.

Dear Valued Guest, How nice to know that you enjoyed your stay with us this month. What you were also kind enough to underscore was that you find our Hotel itself impressive, elegant and sophisticated, but more important than anything for us is that you find the staff are without equal, so friendly and nothing is too much trouble. This is such a wonderful compliment, in that you found a sincere joy in every member of the Hotel’s! We hope you are having a wonderful day, and that we will have the opportunity for you to visit later on in the year. Kind Regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Perfect for family vacation

TripAdvisor rating 5.0/5

sricottone Family - 22/02/2021 TripAdvisor review

Very nice resort, ideally located. Perfect for family with kids. Good balance between luxury and easy enough for family holidays. Very kind and helpful staff. Special mention and thank you to Suleiman at the front desk for his flexibility and wish to make check-in and out more comfortable with particularly complicated travel times.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

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