Sofitel Dubai The Palm Luxury Apartments Hotel 5 stars

Customer review rating 4.6/5 1,818 reviews

ALLSAFE approved hotel

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Sofitel Dubai The Palm Luxury Apartments
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+ 27 Services

Hotel extras

  • Polynesian-themed rooms, suites and furnished apartments.

  • 6 outdoor swimming pools & private beach

  • Water sports, Eco-golf and rooftop tennis & basketball courts

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • DUBAI INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Amod Jha (+971)0/44556677
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf (nearby)Paying
  • Tennis
  • Beach and water sports
  • Downhill skiing (nearby)Paying
Catering
  • BreakfastPaying
  • 5 Restaurant(s)
  • 6 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Dubai The Palm Luxury Apartments

East Crescent Palm Jumeirah
55558 dubai
united arab emirates

Tel: +97144556677

Fax: (+971)4/4556670

Check-in from 14h00

Check out up to 12h00

  • PALM MONORAIL :  LINE 1 AQUAVENTURE

  • By plane

    DUBAI INTL AIRPORT At 39.5km / 24.54 miles - Shuttle paying

GPS :25.1399, 55.132

Our accommodation(s)

FAMILY 1 BEDROOM APARTMENT, 1 king-size bed & 1 sofa bed, Fully-equipped Kitchen

Accessible room
  • Max. number of persons: 4
  • Area: From 75 / 807 sq ft
  • Views: Courtyard View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

FAMILY 1 BEDROOM APARTMENT SEA VIEW, 1 king-size bed & 1 sofa bed, Fully-equipped Kitchen

  • Max. number of persons: 4
  • Area: From 75 / 807 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

FAMILY 2 BEDROOM APARTMENT, 1 king-size bed & 2 single beds, Fully-equipped Kitchen

  • Max. number of persons: 6
  • Area: From 135 / 1453 sq ft
  • Views: Courtyard View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

FAMILY 2 BEDROOM APARTMENT SEA VIEW, 1 king-size bed & 2 single beds, Fully-equipped Kitchen

  • Max. number of persons: 6
  • Area: From 135 / 1453 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

3 BEDROOMS APARTMENT, 2 King Size Beds & 2 Single Size Beds, Kitchenette, Kids Club access.

  • Max. number of persons: 8
  • Area: From 265 / 2852 sq ft
  • Views: Ocean/Sea view, Panorama view *
  • Most of the accommodation: TERRACE, BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)
Apartments

Our restaurants and bars

PORTER HOUSE STEAKS AND GRILLS

Type of cuisine: Gourmet

One of the most popular steakhouses on Palm Jumeirah Dubai, Porterhouse imports prime cuts of meat from celebrated producers around the world. In the welcoming dining room, watch master chefs at work in the open kitchen.

Menu (PDF)

Dinner

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MOANA SEAFOOD RESTAURANT

Type of cuisine: Gourmet

Surrounded by water, this poolside dining spot offers an exquisite seafood menu with Asian-inspired flavours. The signature Raw Bar brings the restaurant's passion to life by serving the finest sushi, sashimi and ceviche.

Dinner

  • Mon
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MANAVA

Type of cuisine: International

This cheery, family-friendly restaurant fully lives up to its name, which means "welcome" in Tahitian. For breakfast, brunch, lunch or dinner, Manava invites you to indulge in a lavish buffet of regional and international favorites.

Lunch

  • Mon
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Dinner

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MAUI BEACH RESTAURANT

Type of cuisine: International

Whether dining indoors or at the water's edge, this restaurant and bar brings the ambiance and flavor of the tropics to your table or lounge chair. Discover the selection of delicious salads, sandwiches, pizzas, grilled dishes and power bowls at Maui.

Cocktail menu (PDF)

Lunch

12:00 - 18:30

  • Mon
  • Tue
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Dinner

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THE WORLD EATERY

Type of cuisine: International

Here the specialties of the house are favorites from the four corners of the globe - often in generous portions made to share. This child-friendly restaurant is located in the building housing our luxury serviced apartments.

Lunch

  • Mon
  • Tue
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Dinner

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PORTERHOUSE BAR

Non contractual photo

A novel and nostalgic approach to mixology can be found in the chic bar area adjoining Porterhouse restaurant, which showcases eight distinctive blends celebrating the art of cocktail-aking through the ages.

Menu (PDF)

Dinner

  • Mon
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OLIVIER'S

Non contractual photo

Pause for morning coffee or afternoon tea, and choose a house-made French pastry from the display case. The scents of baked goods and freshly brewed coffee are hard to resist.

Lunch

  • Mon
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Dinner

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MAUI BEACH BAR

Non contractual photo

Step up to this breezy, casual bar located next to the beach and the main pool. Here a colorful profusion of frosty tropical cocktails and fresh fruit juices await your order. Service is heartfelt, and your drink is prepared precisely the way you like it.

Lunch

  • Mon
  • Tue
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Dinner

  • Mon
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GELATI ICE CREAM

Non contractual photo

Open from 10AM to 8PM and ocated by the Kid's Club, Gelati corner offers a large choice of ice cream flavours and refreshments.

Lunch

  • Mon
  • Tue
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  • Sat
  • Sun

Dinner

  • Mon
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REPLAY SPORTS BAR

Non contractual photo

Catch all the action at this lively sports bar, where seven flatscreen TVs keep you up to date on all the latest matches and competitions. Order a cold beer or cocktail and settle in a leather armchair to get your fill of your favorite sports live.

Dinner

  • Mon
  • Tue
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LAGUNA LOUNGE

Non contractual photo

From sunset until the wee hours of the morning, the beachside Laguna Lounge is the place on Palm Jumeirah for hot music, cold cocktails, freshly squeezed juices, delicious shared plates, dancing and a cool party vibe.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 950

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Sofitel Dubai The Palm Luxury Apartments

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,818 reviews

tripadvisor

TripAdvisor Rating 4.5/5

453 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good location, good facilities, nice pool and beach area. Food quality in restaurants breakfast max 3 rating

Customer review rating 3.5/5

A. Families - 02/05/2021 Confirmed reviews ALL

Very nice hotel area, nice beach, and pool. Food quality and the taste were unfortunately disappointing. Room Service Food quality was good. Breakfast was like an overcrowded train station restaurant. Stuff is not well trained, some don't speak any English, didn't care too much. Overall it was OK because the room, beach, and pool are very nice.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm Luxury Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please don't hesitate to contact us directly on H6… should you need any assistance making a new reservation. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Nice Place

TripAdvisor rating 4.0/5

V513AYchristopherh 20/04/2021 TripAdvisor review

This is a busy Resort the apartments and layout is very good. As a general comment the staff in the lower ranks are 100% motivated but in there top outlet porter house food was outstanding but service was slow and poor we would have visited more often if this was not the case . The café is super nice staff great and quick to react. Cleaners 100% for sure. Very kids friendly and safe place for them . One of the better places to stay in Dubai for sure.

Dear Valued Guest, How nice to know that you enjoyed your stay with us this month. What you were also kind enough to underscore was that you find our Hotel itself impressive, elegant and sophisticated, but more important than anything for us is that you find the staff are without equal, so friendly and nothing is too much trouble. This is such a wonderful compliment, in that you found a sincere joy in every member of the Hotel’s! We hope you are having a wonderful day, and that we will have the opportunity for you to visit later on in the year. Kind Regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Good stay

Customer review rating 4.0/5

Ida Families - 06/04/2021 Confirmed reviews ALL

Nice location. Nice surroundings. Very good service.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Probably won’t be back

Customer review rating 2.5/5

Kelsey J. Friends - 29/03/2021 Confirmed reviews ALL

As a five star beach resort, we expected better from Sofitel. - We waited 15 minutes to check in because of the lack of staff available. - When we did check in, we went to the pool only to be told by staff that we had to reserve a place in advance via the website. - When we went to speak to the staff at check-in about what we were told, we waited an additional 15 minutes to be helped. We ended up catching one of the managers walking by, who assisted us with finding a place by the pool. - While waiting in line, I did send a message to your whatsupp number and my message was responded to an hour later. The staff did call and follow-up which I appreciated. - When we returned to our rooms, we waited over an hour for ice, water and spare towels. The staff were kind to us and the resort was quick to rectify our concerns, but I don’t think I would come back based on the experience. I do appreciate that we were permitted early check-in.

Dear Valued Guest Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm Luxury Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm

Nice swimming pool

Customer review rating 4.0/5

Ivo Families - 28/03/2021 Confirmed reviews ALL

The hotel is far away from everything on the last crescent of the Palm Jumeirah. Bug complex of low rise buildings with several swimming pools. It has own 500m private beach - like the rest of the palm, the sand under the water line is full of stones and pieces of corals so be carefull. It is very nice hotel for relaxing outside of the city buzz.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Outstanding experience

Customer review rating 5.0/5

Leon Couples - 10/03/2021 Confirmed reviews ALL

It was one of the best stays I ever had

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Good stay

Customer review rating 3.5/5

Irina J. Families - 08/03/2021 Confirmed reviews ALL

Excellent location, good apartment

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm Luxury Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hin dEl Kadiri Guest Experience Manager Sofitel Dubai The Palm

Very nice setting and service despite the reduced restaurant facilities.

Customer review rating 4.0/5

P G. Families - 28/02/2021 Confirmed reviews ALL

Lovely apartment with everything we needed. Food and beverage were of high standard as was the service. Disappointed there was no buffet option for dinner.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Awesome Staff and Resort

Customer review rating 4.5/5

Yussuf A. Couples - 23/02/2021 Confirmed reviews ALL

This facility is in my top two. I have been on cruises and multiple other resorts from Gran Cayman, Mexico, Haiti, Jamaica, to Cuba. The facilities, food and staff are top shelf. Friendly and helpful people across all levels of the front line consistently. Everyone went way above the call of duty to offer solutions and help. Would definitely stay here again!

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Good stay

Customer review rating 4.5/5

Raed Families - 23/02/2021 Confirmed reviews ALL

I am a regular guest and i really enjoy the whole facility specially the night life , more than one café and restaurant and very good service . pool and beach excellent service . i have a concern about the bed cover in my room was very old and unfortunately having dirt and rotten points . I would like to recognize the excellent support of Mr. Nasser in the front desk for his dedication and assistance as well.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Perfect for family vacation

TripAdvisor rating 5.0/5

sricottone Family - 22/02/2021 TripAdvisor review

Very nice resort, ideally located. Perfect for family with kids. Good balance between luxury and easy enough for family holidays. Very kind and helpful staff. Special mention and thank you to Suleiman at the front desk for his flexibility and wish to make check-in and out more comfortable with particularly complicated travel times.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Love it

Customer review rating 5.0/5

Davide Business - 21/02/2021 Confirmed reviews ALL

Best place ever

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Nice staff, great area for swim and private beach

Customer review rating 4.0/5

Kent Families - 20/02/2021 Confirmed reviews ALL

We booked 10 night stay. We did't get good experience as reception staff gave the room that the view is not faced to palm view. Besides, I felt cheat that he told the highest floor of our room types are just 2nd floor. However, i noticed it's mostly 6 floors most of the 2 bedroom type. Finally, the matter was solved by Ms Erwa & Florent. Especially, I would like to thank for her sympathy, her professional customer services targeting to solve my requirement with our family. Then, we started to enjoy most of the benefits, e.g. 6 swim pool, although we just stayed the one with slides with our kids. The whole resort is big with their private beach. It's wonderful for a night walk for the whole resort. The signature steak at Porterhouse is great and price reasonable, and that's why we had 3 dinner in porterhouse

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Well located

Customer review rating 4.0/5

Elena Families - 21/01/2021 Confirmed reviews ALL

Great experience - high quality of service, food, facilities; also very nice staff.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Your remarks regarding the room cleanliness were well noted and shared with the concerned department for more vigilance. Thank you for your constructive feedback. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Please don't hesitate to contact me directly should you need any assistance making a new reservation. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Magnifique Stay

TripAdvisor rating 5.0/5

KaranN872 20/11/2020 TripAdvisor review

I rarely write any reviews, despite being a platinum member of Accor and Gold for Taj Innercircle and Marriott Bonvoy and a frequent traveller worldwide, but I have to say the service at Sofitel Palm was excellent, the hotel itself was great, excellent location at the palm, and they have taken care of every minute detail when it comes to safety and precaution at the hotel. The pool is great, food is great, breakfast is great. The staff in the lounge is excellent, specially Waqaas who made sure my mother's requirements were taken care of. Even the reservation team (Diki and Krupa) were extremely prompt in replying to all queries. I think the GM has done an excellent job putting the team together. My only complaint is that the apartment geyser wasn't as efficient as cold water would come from the tap when the bathtub was barely 20% full. And at a similar price I did see Anantara next door offering bigger apartment rooms.

Dear Valued Guest, We thank you very kindly for your posting on TripAdvisor following your recent stay at Sofitel Dubai The Palm. Knowing that, as you say, it is all about the service and attention to detail, we are delighted that you had a memorable stay, and well worth it. It is a given that a hotel should be immaculate and well maintained not to speak of aesthetically pleasing, but comfortable & relaxing. It goes without saying that it is all about the service, and of course all guests should feel and deserve to feel pampered. We’re glad that it was the case for you too! We are looking forward for your next visit. Please feel welcome to contact us directly on H6541-qm1@sofitel.com should you wish to make a new reservation. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

extraordinary safe vacation

TripAdvisor rating 5.0/5

ayebamar Family - 17/08/2020 TripAdvisor review

Many thanks to Christophe Schnyder who has been the orchestra conductor of this vacation. And especially in the current period (covid-19), you feel totally safe within this Resort, and especially with this French Polynesian atmosphere. The apartment, the swimming pool, the restaurants, the kids club (the best in the world) and it is a diamond member who has done more than 70% of Sofitel around the world who tells you so). But what would a orchestra conductor be without his orchestra? Ramsey, the hotel manager who greets you like a member of his family, thank you again Ramsey. Thanks to Madame Garcia Itziar, the Guest relation manager, who is simply perfect, the right word. She manages all your requests and in addition she even anticipates certain requests (but how does she do it? I think she is a magician. Many thanks Itziar. How will be our stay would have been without our Butler Sajjad, this man is extraordinary, and on top of that he has the consistency of a Swiss watch. He is perfect. Sajjad just Thank you for all. Our room was kept with great care thanks to the manager of the housekeeping and his assistant Faizal (my friend stay as you are) If you want to eat Indian food, I invite you to go to Soya restaurant. Manoy, one of the managers will welcome you with a smile, and extraordinary food, don't forget to take the garlic or the cheese nan. For a chic and elegant restaurant, which you recommend eating at Porter House, Narayan is a magician, he, and his team, and especially Sebastian, will take care of you. For a perfect pizza, or an asparagus risotto, I recommend The World Eatery Restaurant. Obviously, each of these restaurants also has a large menu for children. The swimming pool with the slides, the bars, the beach with its lifeguards. You have a simply beautiful setting. Again, a big thank you to Mr Schnyder, for this achievement. In conclusion, quickly to the next vacation: Inshallah

Dear Mr. Amar, What a pleasure to read your posting following your recent visit to Sofitel Dubai The Palm Luxury Apartments. It is always so appreciated when guests such as yourself take the time to write about their Guest Experience. As we know it is all in those thoughtful details which did not go unnoticed by you! We are glad that you felt warmly welcomed by the team in different ways. All our ''Heartists'' are always delighted to give you another Magnifique stay in Dubai! Thank you so much for being a dedicated Ambassador for Sofitel Dubai The Palm Luxury Apartments, and we look forward to many visits over time. Kind regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm Luxury Apartments

A perfect stay

TripAdvisor rating 5.0/5

626mihaelaa 31/01/2020 TripAdvisor review

Everything was amazyng. The stuff was incredible, they helped me with the surprize for my husband’s birthday, they helped me with everything. You can find anything in the hotel, shops, pharmacy, hairdresser, a nice spa. We can’t complain of anything. Special thanks to Vashee, Suzanne and Kamran. Mihaela Andreescu

Dear Mrs. Andreescu, Thank you for taking the time and effort in posting a review of your recent stay with us at the Sofitel Dubai The Palm Luxury Apartments. We are very happy to know that you were satisfied with your overall experience while staying with us and found the hotel facilities and level of service to your standards. Thank you so much for your compliments on our team members. We are glad that they were able to provide you the kind of service you are looking for. Your feedback is valuable to us and we look forward to welcoming you again soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Fab stay with excellent service.

TripAdvisor rating 4.0/5

Mats J Family - 06/10/2019 TripAdvisor review

Pricing on food and drinks a bit high for the quality offered. Hotel taxi not good (no credit card and no change...), better to use “normal” taxi. Service good in reception, not good in pool bar and cafes .

Excellent service and good location to rest

TripAdvisor rating 5.0/5

mouloud_hk Family - 13/03/2019 TripAdvisor review

Service provided was excellent and the staff always very helpful. We didn’t meet any problems during our stay the only thing I would suggest to improve is the kids club activities as it was below are expectations

Dear mouloud_hk, Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. Your feedback is very important to us and your highlighted points have been shared with the concerned team for immediate review and improvement to better serve our guests in the near future. We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel The Palm, Dubai

One of the best hotels on Palma.

TripAdvisor rating 5.0/5

andriyb2014 Family - 12/03/2019 TripAdvisor review

I really enjoyed my vacation. I few of my cases during stay were solved fast and professional. The hotel is royal, very good for kids, nice vareity of restaurants. Very well equipped gym. Nice beach. I recommend it for sure

Dear Andriy B, Thank you for taking the time to share your feedback on TripAdvisor following your stay with at Sofitel The Palm, Dubai. It is a delight to read your review; we are delighted to learn you had an overall enjoyable stay and that you thoroughly enjoyed our facilities. Furthermore, we are pleased to learn that our team were able to resolve the inconvenience you have experienced to your satisfaction. We truly look forward in welcoming you back to Sofitel The Palm, Dubai soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel The Palm, Dubai

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