Sofitel Dubai The Palm Luxury Apartments Hotel 5 stars

Great resort . We were served by salman he is fiendly Great Kids club my kids love it

We stayed in 2 bedrooms apartment which was very spacious with very nice view and quiet. However the apartment was missing a lot of amenities compared to our previous experience staying with Sofitel in different Countries. Also the balcony was dirty and not cleaned on daily basis with housekeeping. We tried the Indian restaurant and the food was excellent but we were disappointed of the interior and atmosphere of the restaurant . Overall the hotel has very good location with excellent swimming pools and beach however it need some refurbishment and more focus on the lobby lounge and services

It was one of the best holiday with your family one of the best Hotel in Dubai and special I thanks for samanta

Everything was great! They cleaned room everyday which was nice! Food was ok but every other worked for the hotel was nice and respectable. Oh and breakfast was delicious!

Booked sea view and paid extra and got partial sea view Water activity closed F&B kiosk closed Beach sand sticky Beach smell sewers

The air conditioning not working And TV But we love the pool and the stay in general

It was a very nice get-away and celebrated our daughters 7th Birthday. From the concierge to the front desk, house keeping, staff and management. We thank you for your great support and assistance during our stay. We will definitely coming back.

Everything was perfect and great place for family. Kids loved it.

We had a amazing time at your Resort. The apartment was big , clean and so beautifull. We had a beautifull view from all the balcony's. The service was top. We hade an amazing tour of the resort by Victor . The restaurant also was top. We just had an amazing stay and we can't wait to come again.

Service staff is untrained and unmotivated (not because of Ramadan), service at breakfast was inexistant. Wifi not usable

This is a busy Resort the apartments and layout is very good. As a general comment the staff in the lower ranks are 100% motivated but in there top outlet porter house food was outstanding but service was slow and poor we would have visited more often if this was not the case . The café is super nice staff great and quick to react. Cleaners 100% for sure. Very kids friendly and safe place for them . One of the better places to stay in Dubai for sure.

Very nice resort, ideally located. Perfect for family with kids. Good balance between luxury and easy enough for family holidays. Very kind and helpful staff. Special mention and thank you to Suleiman at the front desk for his flexibility and wish to make check-in and out more comfortable with particularly complicated travel times.

I rarely write any reviews, despite being a platinum member of Accor and Gold for Taj Innercircle and Marriott Bonvoy and a frequent traveller worldwide, but I have to say the service at Sofitel Palm was excellent, the hotel itself was great, excellent location at the palm, and they have taken care of every minute detail when it comes to safety and precaution at the hotel. The pool is great, food is great, breakfast is great. The staff in the lounge is excellent, specially Waqaas who made sure my mother's requirements were taken care of. Even the reservation team (Diki and Krupa) were extremely prompt in replying to all queries. I think the GM has done an excellent job putting the team together. My only complaint is that the apartment geyser wasn't as efficient as cold water would come from the tap when the bathtub was barely 20% full. And at a similar price I did see Anantara next door offering bigger apartment rooms.

Many thanks to Christophe Schnyder who has been the orchestra conductor of this vacation. And especially in the current period (covid-19), you feel totally safe within this Resort, and especially with this French Polynesian atmosphere. The apartment, the swimming pool, the restaurants, the kids club (the best in the world) and it is a diamond member who has done more than 70% of Sofitel around the world who tells you so). But what would a orchestra conductor be without his orchestra? Ramsey, the hotel manager who greets you like a member of his family, thank you again Ramsey. Thanks to Madame Garcia Itziar, the Guest relation manager, who is simply perfect, the right word. She manages all your requests and in addition she even anticipates certain requests (but how does she do it? I think she is a magician. Many thanks Itziar. How will be our stay would have been without our Butler Sajjad, this man is extraordinary, and on top of that he has the consistency of a Swiss watch. He is perfect. Sajjad just Thank you for all. Our room was kept with great care thanks to the manager of the housekeeping and his assistant Faizal (my friend stay as you are) If you want to eat Indian food, I invite you to go to Soya restaurant. Manoy, one of the managers will welcome you with a smile, and extraordinary food, don't forget to take the garlic or the cheese nan. For a chic and elegant restaurant, which you recommend eating at Porter House, Narayan is a magician, he, and his team, and especially Sebastian, will take care of you. For a perfect pizza, or an asparagus risotto, I recommend The World Eatery Restaurant. Obviously, each of these restaurants also has a large menu for children. The swimming pool with the slides, the bars, the beach with its lifeguards. You have a simply beautiful setting. Again, a big thank you to Mr Schnyder, for this achievement. In conclusion, quickly to the next vacation: Inshallah

Everything was amazyng. The stuff was incredible, they helped me with the surprize for my husband’s birthday, they helped me with everything. You can find anything in the hotel, shops, pharmacy, hairdresser, a nice spa. We can’t complain of anything. Special thanks to Vashee, Suzanne and Kamran. Mihaela Andreescu