Sofitel Dubai The Palm Luxury Apartments Hotel 5 stars

My family enjoyed our fourth stay at the Sofitel Luxury Apartments. The hotel is always clean and well maintained, and the apartments are beautiful. The perfect place to stay if you have young kids.

We enjoyed our stay but there we many things we would have liked to change. The service around the pool area was so slow and you would have to ask on average 3/4 times before being able to order. The food was very repetitive and terrible choices for those who have a vegan diet. There could be at least a milk and yoghurt dairy free option at breakfast. The kids menu was very repetitive also. The sun loungers round the pool we all taken by 8am! Quite annoying when you are on holiday. Also when people didn't turn up to use them till after lunch regularly. The apartment was huge which was great and always cleaned very well. Reception staff we OK but not the best and the concierge forgot twice to follow up our enquiry.

We stayed in a lovely apartment which was beautiful, very well equipped and had fantastic sea views. We used the beach every day as the pools were too busy with young children. The staff were excellent except at the main pool bar. Breakfast was amazing. We would definitely recommend the hotel and would come back.

Relaxing and very enjoyable stay for all of the family

We have visited almost every year for the past 7 years and each time it is as good as the first. the staff are impeccable and despite the thousands of visitors every year they still remember us. They key mentions are Shyam, Bishnu and Jagdeesh who always take tremendous care of my family. They are polite, respectful and great fun with our young children. All of the kids club staff are amazing.

We have been to the Sofitel every year since it opened and continue to return. The rooms, pool area, staff & restaurants are great! Call out great staff: Bishnu (Bell Service), Lasantha (Manager), Sherlyn (Ice Cream @ Reception), Ruwan (Recreation). They are brilliant! You are lucky to have them. A few suggestions: - Wifi could be better, often it would disconnect (I work for the largest wifi manufacturer) and the experience was periodically poor. Lots of travelllers are used to and expect a strong wifi connection. - Room modernisation with connections, the Bose system is for an old iPhone style that they haven’t built for years. I’m not sure anyone uses it anymore. - Pool Area floor was ‘gritty’. Often found that the floor wasn’t cleaned by the pool, so the ground felt dirty when you had no shoes on. Apart from this, our stay was great and we will be back again soon!

We had a lovely stay in one of the apartments with a fabulous sea view. The staff are nice and helpful and the facilities are great. Would recommend as somewhere to stay for a beach vibe in Dubai

We stayed in one of the family apartments which was very spacious and had a fully equipped kitchen including a washer and dryer. There is a mini supermarket onsite for purchasing some basic essentials which was really convenient. The kids loved the swimming pools onsite, especially the pool with waterfall. The hotel probably has one of the best gyms i have ever used at a hotel. Breakfast at the buffet was excellent and the staff were very accommodating for dietary requirements. The only negatives about our experience were: 1. the hot water heater in the apartment was not switched on when we arrived. We had to call for a service engineer to fix it and he simply turned on the switch at the wall and told us it would take about 40 minutes to heat up. While i support saving energy and sustainability, it would have been good if the hot water had been turned on when we first arrived in our room or upon check in as it was not immediately obvious that the switch on the wall was for the hot water. I've never had to turn on the hot water at a 5 star hotel in the past. 2. There are a number of restaurants on site, but we were unable to get a table at the steak restaurant when it opened at 6.30pm on the Friday night. When we looked inside it was completely empty and we were told that no tables were available because it was the weekend. We have 2 young kids so going offsite for a meal was not really an option, nor was going to the Indian or seafood restaurants at the hotel that were open. This was a little disappointing as we were staying at the hotel to celebrate a birthday and wanted to have a nice meal at a restaurant without any hassles.

hospitality, professional team in the front office, and special thanks to Mr. Nasser for smooth check-in.

Everything was incredible. From the check in to the check everything was really good. Pool are is top with great view and the hotel have all of the posible services. Thanks for a great experience and see you soon.

Nice location and very friendly staff created our enjoy as comfortable as possible. The level of apartments is very (especially) hight. And same different pools gave to our children more positive emotions.

i stayed with my wife and kids for 2 weeks.We enjoyed the stay thanks to the staff at the lounge, buggy drivers ( Win, Salman, Denis ...), Carl concierge supervisor and the team from housekeeping. unfortunately no sign of management and being a Diamond member did not receive any particular welcoming / treatment from the management and did not feel any difference between us ( loyal to Accor as diamond member ) and a blue/ classic member or non member.

It was a very good stay . The hotel is clean . The staff was very welcoming . The girls enjoyed the children’s pool and the slides . Food and breakfast was very versatile and tasty and social distancing was followed

This is a busy Resort the apartments and layout is very good. As a general comment the staff in the lower ranks are 100% motivated but in there top outlet porter house food was outstanding but service was slow and poor we would have visited more often if this was not the case . The café is super nice staff great and quick to react. Cleaners 100% for sure. Very kids friendly and safe place for them . One of the better places to stay in Dubai for sure.

Very nice resort, ideally located. Perfect for family with kids. Good balance between luxury and easy enough for family holidays. Very kind and helpful staff. Special mention and thank you to Suleiman at the front desk for his flexibility and wish to make check-in and out more comfortable with particularly complicated travel times.