Sofitel Dubai The Palm Luxury Apartments Hotel 5 stars

Customer review rating 4.6/5 1,677 reviews
Sofitel Dubai The Palm Luxury Apartments
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Hotel extras

  • An outstanding hideaway in Dubai

  • Energizing, welcoming ambiance

  • An irresistible, sophisticated sojourn

  • Overlooking the breathtaking Palm Jumeirah and Arabian Gulf

  • Variety of dining options offering diverse cuisines

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • DUBAI INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Amod Jha (+971)0/44556677
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf (Nearby)
  • Tennis
  • Beach and water sports
  • Downhill skiing (Nearby)
Catering
  • Breakfast
  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Dubai The Palm Luxury Apartments

East Crescent Palm Jumeirah
55558
dubai
united arab emirates

Tel: +97144556677

Fax: (+971)4/4556670

Contact email

Check-in from 14h00

Check out up to 12h00

  • PALM MONORAIL :   LINE 1 AQUAVENTURE

  • By plane

    DUBAI INTL AIRPORT At 39.5km / 24.54 miles - Shuttle paying

GPS :25.1399, 55.132

Our accommodations

FAMILY 1-BEDROOM APARTMENT, 1 king-size bed & 1 sofa bed, kitchenette

  • Max. number of persons: 4
  • Area: From 75
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

FAMILY 1-BEDROOM APARTMENT SEA VIEW, 1 king-size bed & 1 sofa bed, Kitchen

  • Max. number of persons: 4
  • Area: From 75
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

FAMILY 2-BEDROOM APARTMENT, 1 king-size bed & twin beds, kitchenette

  • Max. number of persons: 6
  • Area: From 135
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

FAMILY 2-BEDROOM APARTMENT SEA VIEW, 1 king-size bed & twin beds, kitchen

  • Max. number of persons: 6
  • Area: From 135
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

3 BEDROOMS APARTMENT, 2 King Size Beds & 2 Single Size Beds, Kitchenette, Kids Club access.

  • Max. number of persons: 8
  • Area: From 265
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

PORTER HOUSE STEAKS AND GRILLS

Type of cuisine: Gourmet

Succulent meats and a classically elegant atmosphere combine to create an impeccable signature steakhouse. An al fresco seating area provides a romantic setting under the stars.

Dinner

19:00 - 23:30

  • Mon
  • Tue
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  • Sat
  • Sun

MOANA SEAFOOD RESTAURANT

Type of cuisine: Gourmet

Surrounded by water, this poolside dining spot offers an exquisite seafood menu with Asian-inspired flavours. The signature Raw Bar brings the restaurant's passion to life by serving the finest sushi, sashimi and ceviche.

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HONG LOONG

Type of cuisine: Thematic cuisine

Hong Loong is an enticing blend of timeless Chinese tastes and traditions enriched with elegant touches of contemporary style. A diverse menu of Szechuan and Cantonese creations delivers explosive flavours perfectly paired with tea.

Dinner

19:00 - 23:00

  • Mon
  • Tue
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  • Sat
  • Sun

MANAVA

Type of cuisine: International

Meaning "Welcome" in Polynesian, Manava restaurant features a colourful environment straight out of Paul Gaugin's Tahitian paintings. The all-day dining restaurant offers a succulent selection of international cuisine for breakfast, lunch and dinner.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAUI BEACH

Type of cuisine: International

Relax at this poolside venue, stretching out across soft white sands. Daytime guests can enjoy an array of delicious sandwiches, paninis and pizzas, fresh juices & Polynesian themed cocktails. In the evening Arabic mezze & grilled BBQs are on offer.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
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  • Sat
  • Sun

Dinner

  • Mon
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THE WORLD EATERY

Type of cuisine: Other cooking style

With a warm family oriented atmosphere, indulge in a culinary portrayal of Italian & American classics and satisfy your taste buds. Located within the serviced apartment's guests can also take advantage of the delicatessen corner.

Lunch

  • Mon
  • Tue
  • Wed
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  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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PORTERHOUSE BAR

Photo non contractuelle / Strictly non binding

A novel and nostalgic approach to mixology can be found in the chic bar area adjoining Porterhouse restaurant, which showcases eight distinctive blends celebrating the art of cocktail-aking through the ages.

Dinner

  • Mon
  • Tue
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  • Sat
  • Sun

LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

This all day and night lounge provides the irresistible scent of rich fragrant coffee, fine teas, chocolates and delicious French pastries providing the perfect place for quick refreshment before or after a day of exploring.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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MAUI BEACH BAR

Photo non contractuelle / Strictly non binding

Lounge on sofas or under shady canopies in this sprawling Dubai beach bar. Order a signature cocktail, a fresh fruit juice or a cool soda with plenty of ice. A range of gourmet snacks and platters accompany the wide selection of drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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  • Sun

PORTERHOUSE SPORTS BAR

Photo non contractuelle / Strictly non binding

All sports fans can unwind in Porterhouse's sports bar where stylish and casual atmospheres will sooth your mood. Relax, socialize and enjoy a selection of snacks and drinks while watching the games and major sports events on large TV screens.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
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  • Sat
  • Sun

GELATI ICE CREAM

Photo non contractuelle / Strictly non binding

Open from 10AM to 8PM and ocated by the Kid's Club, Gelati corner offers a large choice of ice cream flavours and refreshments.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 950

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Sofitel Dubai The Palm Luxury Apartments

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,677 reviews

tripadvisor

TripAdvisor Rating 4.0/5

354 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent place to stay & relax

Customer review rating 4.6/5

Diane Families - 05/02/2020 Confirmed reviews ALL

My family is extremely happy and satisfied. All the staff are very professional , friendly and approachable the resort was very amazing. The apartment was very clean and the property was very safe and secured.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Good Stay

Customer review rating 4.6/5

Imad Families - 02/02/2020 Confirmed reviews ALL

I love the service and the beaches and the pool

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Wonderful holiday

Customer review rating 4.6/5

Mohammad A. Families - 01/02/2020 Confirmed reviews ALL

Fantastic 10 days

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

A perfect stay

TripAdvisor rating 4.0/5

626mihaelaa 31/01/2020 TripAdvisor review

Everything was amazyng. The stuff was incredible, they helped me with the surprize for my husband’s birthday, they helped me with everything. You can find anything in the hotel, shops, pharmacy, hairdresser, a nice spa. We can’t complain of anything. Special thanks to Vashee, Suzanne and Kamran. Mihaela Andreescu

Dear Mrs. Andreescu, Thank you for taking the time and effort in posting a review of your recent stay with us at the Sofitel Dubai The Palm Luxury Apartments. We are very happy to know that you were satisfied with your overall experience while staying with us and found the hotel facilities and level of service to your standards. Thank you so much for your compliments on our team members. We are glad that they were able to provide you the kind of service you are looking for. Your feedback is valuable to us and we look forward to welcoming you again soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Great experience

Customer review rating 4.6/5

Michael J. Families - 30/01/2020 Confirmed reviews ALL

Had a wonderful time at the Sofitel Palms Dubai- extremely pleasant experience. Would especially like to thank Tae and all his team at the Bottega restaurant

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Great second stay

Customer review rating 4.6/5

Zaid Families - 26/01/2020 Confirmed reviews ALL

Excellent service, friendly staff, well maintained rooms and facilities. Massive selection of items in breakfast in Manava and a very cosy World eatery. I like everything about this hotel, and is definitely my choice when staying in Palm Jumeirah. Thanks to AJ from reception, Denis who showed us to our room, and Satya from housekeeping for keeping our apartment spotless.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Well Located

Customer review rating 4.6/5

Nasser Families - 21/01/2020 Confirmed reviews ALL

Great stay and nice facilities, and I will have a return soon

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Not as good as other resorts!

Customer review rating 4.6/5

Bryan Families - 20/01/2020 Confirmed reviews ALL

Disappointing as I was expecting 5 star service. I suppose I was spoiled from the previous week and stays at other resorts as well as Sofitel properties.

Dear Valued Guest, Greetings from Sofitel Dubai The Palm! I hope my email finds you well! We have received your review regarding your recent stay at Sofitel Dubai The Palm Luxury Apartments and we lament that your experience was not up to your expectations. We would like to assure you that your feedback is of paramount importance in ensuring that we continually deliver the service and experiences that Sofitel Dubai The Palm is renowned for. It is certainly never our intent to neither disappoint our guests nor provide anything less than the best in service and facilities. I would be so grateful if you could elaborate more on the negative aspects that hampered your stay so we can address them with the team and make sure that your future stay will be a successful one. Mr. M., you are a valued guest and we will never miss an opportunity to regain your confidence in our Hotel. Looking forward to hearing from you. Kind Regards, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm Luxury Apartments

Very pleasant stay

Customer review rating 4.6/5

Margot O. Families - 19/01/2020 Confirmed reviews ALL

It was really enjoyable. The staff was always helpful.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Mr

Customer review rating 4.6/5

Tsholo Families - 16/01/2020 Confirmed reviews ALL

Amazing Staff. Very efficient and friendly with absolutely amazing work ethic. Beautiful hotel.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Lovely.

Customer review rating 4.6/5

Madeleine C. Families - 13/01/2020 Confirmed reviews ALL

Very comfortable and enjoyable.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Family resort. Amazing customer service

Customer review rating 4.6/5

S. Families - 09/01/2020 Confirmed reviews ALL

The resort was very family orientated with slide pool, kids club and buffet food. The food was a let down as we had to wait so long for beach service and the selection of food was not great. The room and accommodation were great however and the staff always tried. We became ill during our stay and cannot fault the service we received from the hotel, from calling the doctor, sorting the pharmacy to deliver our drugs and then the Duty Manager was amazing in giving us our room for an extra night. The staff were superb in this emergency time.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . Even though your overall experience was positive, we are saddened to learn that there were certain aspects that hampered your stay. Rest assured your feedback regarding the quality of food and service around the pool/Beach are well noted and will be addressed to the concerned departments for corrective actions. I hope that this inconveniences have not marred your overall impression about our dedication to the guest experience. I remain as your sole contact at the hotel should you plan to come back to Dubai. Thank you again for sharing your experience, and we hope to see you again. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Wonderful service from highly attentive staff. Superb apartment room. Room service food excellent.

Customer review rating 4.6/5

Loudh Couples - 06/01/2020 Confirmed reviews ALL

Staff were highly attentive from check in, during our stay, including room service (in room dining) and checkout. They should be commended. The room was clean, comfortable and well maintained to a high standard. We stayed in an apartment style room, with kitchen/ dining area and lounge. This was perfect for us after 3 weeks of travelling in Australia/ New Zealand, giving us a good space to unwind, relax, (wash clothes!) and prepare for our journey home. New Year's Eve seemed well planned and enjoyed by all. Thank you.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

I enjoyed the sofitel

Customer review rating 4.6/5

Lindy Families - 06/01/2020 Confirmed reviews ALL

I enjoyed the sofitel but I would prefer more of an all inclusive experience. We had full board but I did not realize this did not include water at the restaurants. Our bill checking out was still fairly high,but I thought everything was going to be included. We had to pay for sparkling water and juice for our kids several times a day, I didn't realize we would have to pay for this and that the full board didn't include drinks, just food. That does not make sense. How is it full board but not juice and water?! Also, it would be helpful if half-board and full-board guests had special wrist bands identifying this, I don't mind swiping my card but it was somewhat of a pain to have to tell every single person all day long that we had full board. If we had wrist bands then all employees would know without us having to tell them. Also, no one ever asked if we were full board, we had to tell them. Since this was our first experience at a sofitel we ended up paying for dinner the first night because we didn't know we had to tell the server we had full board.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm Luxury Apartments. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Your comments regarding the All-Inclusive option are well noted. We will be so delighted to advise for you the suitable package on your next visit. Please Don't hesitate to email us on H6… should you plan to make a reservation. We will be so happy to assist you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm

Pure luxury

Customer review rating 4.6/5

Gillian W. Families - 01/01/2020 Confirmed reviews ALL

We stayed almost 3 weeks in an idyllic location on The Palm. The service we received was outstanding. May I particularly mention Denis who assisted us and never failed to check if we needed anything. The staff work incredibly hard to ensure your holiday is the very best experience. We stayed in Koru 2 which was a fair walk albeit a buggy was always on hand to help if we desired. This hotel was very safe and we travelled with our 2 daughters who are 14 and 11. Our favourite restaurants were Porterhouse and Manava. We shall surely return to the Sofitel in Dubai.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

More than expected

Customer review rating 4.6/5

Deborah K. Families - 30/12/2019 Confirmed reviews ALL

Great family holiday place! Falimo at reception was amazing, ensuring everything was just perfect! Boniface so happy and helpful!! Thank you for great service, amenities and stay!!

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Amazing

Customer review rating 4.6/5

Lynn H. Families - 29/12/2019 Confirmed reviews ALL

Loved every minute. Staff couldn't be more helpful ! Would love to stay longer next time. All aspects were excellent.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

very nice experiance

Customer review rating 4.6/5

Abdul R. M. Families - 28/12/2019 Confirmed reviews ALL

very nice experiance

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Short Vacation

Customer review rating 4.6/5

Aik Families - 28/12/2019 Confirmed reviews ALL

Check-In staff were warm and friendly. We got our request for early check in granted which was particularly nice because of the kids. They also had fun at the club house. Cleaning crew were excellent. Breakfast variety was reasonable. On the downside, I think the concierge were not so good. I made an airport taxi reservation with them and they almost made me miss my international flight as they didn't remember to keep a taxi for me during checkout and I had to wait almost 45mins with another 45mins to the airport. Left me rushing over everything. I think a Chinese cuisine was missing for a big resort like that. Maybe I couldn't find it or it was unavailable. Also prices of food was slightly overpriced compared to other resorts.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm Luxury Apartments. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Dubai The Palm, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Phenomenal

Customer review rating 4.6/5

Neil B. Families - 23/12/2019 Confirmed reviews ALL

No issues to address , quite simply the best holiday in living memory

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm
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