Sofitel Dubai The Palm Luxury Apartments Hotel
5 stars
Customer review rating
4.6/5
1,702 reviews
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Hotel extras
An outstanding hideaway in Dubai
Energizing, welcoming ambiance
An irresistible, sophisticated sojourn
Overlooking the breathtaking Palm Jumeirah and Arabian Gulf
Variety of dining options offering diverse cuisines
Services in the hotel and nearby
Check-in from 14h00
Check out up to 12h00
Paying
Hotel location
Sofitel Dubai The Palm Luxury Apartments
East Crescent Palm Jumeirah
55558
dubai
united arab emirates
Check-in from 14h00
Check out up to 12h00
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PALM MONORAIL : LINE 1 AQUAVENTURE
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By plane
DUBAI INTL AIRPORT At 39.5km / 24.54 miles - Shuttle paying
GPS :25.1399, 55.132
Our accommodations
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 5
Maximum size: 950 m²
Maximum capacity: 750 people
Maximum banquet capacity: 500 people
Our guest reviews for
Sofitel Dubai The Palm Luxury Apartments
100% genuine reviews from our guests
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TripAdvisor Rating
368 reviews
Made us pay also the air that we breath !
Customer review rating 4.6/5
Giovino C. Couples - 23/03/2020 Confirmed reviews ALL
Very welcoming team .....but this was the only positive thing that happend ! From a 5 star hotel i am expecting customers service and not wallet service ! Where in the world a customers is asked to pay for an high speed internet wifi connection ? By the way the connection was truly bad , not even in a 4th world country the average speed is less then 5Mbps ! The mini bar has been emptied because we didn't want to pay 3000 Aed , 800 CHF , I am this is insane , why a customer is asked to pay in advance such a huge amount of money for ? Prices across the facilities were INSANE , even for us that we live in Zurich , one of the most expensive City across the globe , we couldn't understand how could a Thai massage could cost 170 CHF , when in Zurich in the most expensive place ever is done for 120 , and done by employees that own more than 5k per month , so no slavery !! Kids , everywhere , no Adult area where to relax ! At the check out , which we made one day in advance , due the COVID-19 emergency in EU , we were asked to pay the 2 Seven Up .......really ???? No customers orientated , only interested in money and to get the most out of it . French knows how to piss off people and i have noticed all the names of the Accor Hotels and i'll make sure i am never ever going to stay at one of your Hotels across the globe ! Reviuew your policy and take off some stars from your rating ! Have a lovely day . Regards G. C.
Excellent hotel
Customer review rating 4.6/5
Colin Families - 22/03/2020 Confirmed reviews ALL
Family holiday. Relaxing. Free upgrade most welcome. All staff polite and friendly / helpful. Very clean. Plenty of options for swimming / eating / enjoyment.
Amazing long family weekend
Customer review rating 4.6/5
Anonymous Families - 14/03/2020 Confirmed reviews ALL
Great big luxurious family room( app) Beautiful resort Delicious food Very friendly staff - too many benches by the pool occupied the whole day by people - overpriced on extra breakfast, ice cream etc.
Dear Valued Guest,
We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm .
It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one.
Sincerely,
Ramsey El Saarany
Hotel Manager
Sofitel Dubai The Palm
Well appointed
Customer review rating 4.6/5
Carla Families - 13/03/2020 Confirmed reviews ALL
Despite a huge complex, made us feel welcome with an upgrade which was very well appointed and clean.
Dear Valued Guest,
We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm .
It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one.
Sincerely,
Ramsey El Saarany
Hotel Manager
Sofitel Dubai The Palm
A sample of excellent hospitality!
Customer review rating 4.6/5
Mari Families - 04/03/2020 Confirmed reviews ALL
Without doubt one of the favorite hotels we stayed during our time in Dubai as a family! Upon arrival we were warmly welcomed by the staff at midnight and we were upgraded to a family suite with over 70 sqm. The staff was extremely friendly, the restaurant crew specially very flexible and the entire restaurant crew and supervisor deserves a special thanks. Regarding the pool crew we appreciated the serious way of the pool watch concerning kids and adults. We had two great time here, which obviously also added up to the experience at all.
Dear Valued Guest,
We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm .
It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one.
Sincerely,
Ramsey El Saarany
Hotel Manager
Sofitel Dubai The Palm
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