Sofitel Dubai The Palm Luxury Apartments Hotel 5 stars

It was one of the best stays I ever had

Excellent location, good apartment

Lovely apartment with everything we needed. Food and beverage were of high standard as was the service. Disappointed there was no buffet option for dinner.

This facility is in my top two. I have been on cruises and multiple other resorts from Gran Cayman, Mexico, Haiti, Jamaica, to Cuba. The facilities, food and staff are top shelf. Friendly and helpful people across all levels of the front line consistently. Everyone went way above the call of duty to offer solutions and help. Would definitely stay here again!

I am a regular guest and i really enjoy the whole facility specially the night life , more than one café and restaurant and very good service . pool and beach excellent service . i have a concern about the bed cover in my room was very old and unfortunately having dirt and rotten points . I would like to recognize the excellent support of Mr. Nasser in the front desk for his dedication and assistance as well.

Very nice resort, ideally located. Perfect for family with kids. Good balance between luxury and easy enough for family holidays. Very kind and helpful staff. Special mention and thank you to Suleiman at the front desk for his flexibility and wish to make check-in and out more comfortable with particularly complicated travel times.

Best place ever

We booked 10 night stay. We did't get good experience as reception staff gave the room that the view is not faced to palm view. Besides, I felt cheat that he told the highest floor of our room types are just 2nd floor. However, i noticed it's mostly 6 floors most of the 2 bedroom type. Finally, the matter was solved by Ms Erwa & Florent. Especially, I would like to thank for her sympathy, her professional customer services targeting to solve my requirement with our family. Then, we started to enjoy most of the benefits, e.g. 6 swim pool, although we just stayed the one with slides with our kids. The whole resort is big with their private beach. It's wonderful for a night walk for the whole resort. The signature steak at Porterhouse is great and price reasonable, and that's why we had 3 dinner in porterhouse

Great experience - high quality of service, food, facilities; also very nice staff.

I rarely write any reviews, despite being a platinum member of Accor and Gold for Taj Innercircle and Marriott Bonvoy and a frequent traveller worldwide, but I have to say the service at Sofitel Palm was excellent, the hotel itself was great, excellent location at the palm, and they have taken care of every minute detail when it comes to safety and precaution at the hotel. The pool is great, food is great, breakfast is great. The staff in the lounge is excellent, specially Waqaas who made sure my mother's requirements were taken care of. Even the reservation team (Diki and Krupa) were extremely prompt in replying to all queries. I think the GM has done an excellent job putting the team together. My only complaint is that the apartment geyser wasn't as efficient as cold water would come from the tap when the bathtub was barely 20% full. And at a similar price I did see Anantara next door offering bigger apartment rooms.

Many thanks to Christophe Schnyder who has been the orchestra conductor of this vacation. And especially in the current period (covid-19), you feel totally safe within this Resort, and especially with this French Polynesian atmosphere. The apartment, the swimming pool, the restaurants, the kids club (the best in the world) and it is a diamond member who has done more than 70% of Sofitel around the world who tells you so). But what would a orchestra conductor be without his orchestra? Ramsey, the hotel manager who greets you like a member of his family, thank you again Ramsey. Thanks to Madame Garcia Itziar, the Guest relation manager, who is simply perfect, the right word. She manages all your requests and in addition she even anticipates certain requests (but how does she do it? I think she is a magician. Many thanks Itziar. How will be our stay would have been without our Butler Sajjad, this man is extraordinary, and on top of that he has the consistency of a Swiss watch. He is perfect. Sajjad just Thank you for all. Our room was kept with great care thanks to the manager of the housekeeping and his assistant Faizal (my friend stay as you are) If you want to eat Indian food, I invite you to go to Soya restaurant. Manoy, one of the managers will welcome you with a smile, and extraordinary food, don't forget to take the garlic or the cheese nan. For a chic and elegant restaurant, which you recommend eating at Porter House, Narayan is a magician, he, and his team, and especially Sebastian, will take care of you. For a perfect pizza, or an asparagus risotto, I recommend The World Eatery Restaurant. Obviously, each of these restaurants also has a large menu for children. The swimming pool with the slides, the bars, the beach with its lifeguards. You have a simply beautiful setting. Again, a big thank you to Mr Schnyder, for this achievement. In conclusion, quickly to the next vacation: Inshallah

Everything was amazyng. The stuff was incredible, they helped me with the surprize for my husband’s birthday, they helped me with everything. You can find anything in the hotel, shops, pharmacy, hairdresser, a nice spa. We can’t complain of anything. Special thanks to Vashee, Suzanne and Kamran. Mihaela Andreescu

Pricing on food and drinks a bit high for the quality offered. Hotel taxi not good (no credit card and no change...), better to use “normal” taxi. Service good in reception, not good in pool bar and cafes .

Service provided was excellent and the staff always very helpful. We didn’t meet any problems during our stay the only thing I would suggest to improve is the kids club activities as it was below are expectations

I really enjoyed my vacation. I few of my cases during stay were solved fast and professional. The hotel is royal, very good for kids, nice vareity of restaurants. Very well equipped gym. Nice beach. I recommend it for sure