Novotel Itu Terras de São José Golf & Resorts

Novotel Itu Terras de São José Golf & Resorts 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.3/5 4.300 comentários

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Extras do hotel

  • Hotel pet friendly! Traga seu pet para aproveitar a viagem. Aceitamos dogs de até 15 kg.

  • Equipe de Recreação e Lazer para crianças (a partir de 04 anos) e adultos.

  • Espaço kids: diversão para crianças de 0 a 03 anos.

  • Centro de convenções com 17 salas e capacidade para até 800 pessoas.

  • Acessível para pessoas com mobilidade reduzida.

Hotel ALLSAFE. Aprovado

Localização do hotel

Novotel Itu Terras de São José Golf & Resorts

Al. São Paulo Golf, Sem Número, Terras De São Jose I
13306440 ITU
Brasil

GPS:-23.298776, -47.299367

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião

RARO RESTAURANTE

Venha saborear o melhor da gastronomia internacional em um ambiente aconchegante e moderno. Desfrute do nosso delicioso buffet ou cardápio à la carte. Não esqueça de aproveitar os sábados de feijoada em nosso restaurante com música ao vivo!

Nossas acomodações

Nossos 343 quartos modernos e aconchegantes oferecem a comodidade necessária para que você e sua família possam relaxar depois de um agradável dia em nosso resort. Com vista para as montanhas ou para as áreas de lazer do hotel, nossos quartos e suítes possuem também quartos adaptados para pessoas com mobilidade reduzida ou conjugados para quem tem uma família grande. Ambos podem ser solicitados na hora da reserva.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.3/5  4.300 comentários

Classificação no TripAdvisor  4.0/5  747 comentários

Experience in this property done!

Classificação TripAdvisor 3.0/5

SamLawEnforcement Negócios - Avaliação certificada TripAdvisor

Went in this property for two nights, and didn't enjoy too much ! First impressions wasn't good,beginning with the front desk lady,she's not so sweet.The room is good but the worst part was the smelly pillows,with a disgusting smell of pre guest sweat, yuk ! I had to cover the pillow with my personal towel to avoid the bad smell !There was a low variety, low quality food, When I placed the reservation on-line it was never mentioned about payment for self or valet parking.You have to wait until 9am to use the pool ! Isn't this all freak ? I won't back in this property any time soon !

Hello, how is everything? We sincerely apologize for not providing you with a great experience. And we want to know that your reservations are very important to us, through them we can improve our services and seek more and more improvements. Regarding the service provider, our remittance to the delivery service, to whom it is intended to handle an outsourced service, our remittance to the next treatment. Regarding the service of our employees, it is not our standard to obtain this type of conduct. The responsible sector provides, seeking improvement with new requested training. In relation to our meals, let's pass it on so that our kitchen can improve its menu. About the opening hours of our pools, from Monday to Friday it is from 9 am to 7 pm and on Saturdays and Sundays from 8 am to 7 pm. served the provision Regards, Gislaine Ramos

Disappointed

Classificação TripAdvisor 1.0/5

anhishxec Família - Avaliação certificada TripAdvisor

We came on the 1st of January to play a round of golf ( the hotel is promoting as golf and resort) and to have lunch or dinner at the hotel premises. When we walked in, and we asked the receptionist ( Larissa), she didn't know if the golf course was open ( she called to find out!!!) and she told us that we weren't allowed to go to the restaurant either as it was reserved only for guests of the hotel!!!!. We asked if the hotel is "pet friendly." which means if they accept animals, and she told us that yes, the hotel is pet friendly, but when we mentioned that we have a cat, the receptionist said the term "pet friendly" doesn't include cats!!! Absolutely ridiculous!!! Very unprofessional and sloppy customer service; it seemed like they had zero training. Everyone was guessing, and we felt that nobody was there to work but to ensure they would not have more workload, so they focused on sending customers away—a very disappointing experience from a Novotel.

Olá Gy, tudo bem com você? Agradecemos sua estadia Primeiramente sentimos muito por não ter lhe proporcionado uma excelente experiência Queremos que saiba que seu feedback é muito importante para nós, através dele podemos melhorar nossos serviços e buscar cada vez mais melhorias. Referente nossa recepção, acredito que houve erro de comunicação do nosso colaborador, iremos repassar para que o setor responsável verifique evitando futuros ocorridos. Em relação ao atendimento do nosso colaborador, não é de nosso padrão obter esse tipo de conduta. Portanto iremos repassar para que a gestão responsável, verifique, buscando melhorias com novos treinamentos para atendimento mais solicito. Sobre o ocorrido do pet, primeiramente pedimos nossas sinceras desculpas pela conduta do nosso colaborador, mas infelizmente nosso serviço Pet Friendly aceita cachorros de médio médio porte (até 02 cães com até 15 kg por apartamento). Pedimos nossas sinceras desculpas Ficamos a disposição Atenciosamente, Vinicius Moraes

Lots of room for improvement

Classificação TripAdvisor 3.0/5

Rowbav Família - Avaliação certificada TripAdvisor

Slow check in and check out. Food offering quite good. Smelly bins outside level 6 lifts not cleared for 4 days despite 4 requests to do so. Constant loud noise from unnecessary "entertainment" became very annoying. Brazilians seem to enjoy this noise but to me (an international visitor) it was noise pollution with no escaping it!

Dear guest, Thank you very much for evaluating your stay with us. Your feedback is very important for the continuous improvement of our services. It will be a pleasure to welcome you again. Regards, Ana Negoceki

Nice new Hotel brut non professional service

Classificação TripAdvisor 2.0/5

matlod67 Negócios - Avaliação certificada TripAdvisor

I visited this deal or Dell for business reason talked the building is new and also the furniture are pretty more done with nice architecture I what I found it really disappointing was the services.the first day the receptionist was not even speaking English and it took me A while to connect at the reception with the concierge.one morning there was no hot water in the room and I had to go to take a shower in the gym.when I did finally the checkout I spent 15 minutes thank you for the checking out. In my opinion the service must be improved a lot

Dear guest, Thank you very much for evaluating your stay with us. Your feedback is very important for the continuous improvement of our services. We will consider all suggestions! It will be a pleasure to welcome you again. Regards, Ana Negoceki

The only 4 star QUALITY International standard Hotel in Itu & Sorocaba area

Classificação TripAdvisor 5.0/5

DNBrazil Negócios - Avaliação certificada TripAdvisor

I have been spending a week each month for the past 6 years. This is the only 4 star category International standard Hotel I approve in Itu & Sorocaba area, since it started less than 2 years ago. Besides the quality of the facility, amenities and its house keeping, are the people who are its assets. They really make you feel welcome and at home. One person in particular is Tony, who goes the extra mile, during each of my stay, to have a friendly conversation with his limited English language skills and attention to the little details to ensure, I enjoy each of my meal here.

DNBrazil, For us at the hotel it is always a pleasure to welcome you. And your recognition makes our employees immensely happy. Thank you!

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 231 comentários 6.6/10 Localização
  • 1.025 comentários 6.9/10 Quarto
  • 1.520 comentários 7/10 Serviço
  • 18 comentários 6/10 Wifi
  • 1.367 comentários 7.4/10 Comida
  • 824 comentários 7.9/10 Comodidades
  • 551 comentários 7.1/10 Piscina
  • 479 comentários 5.9/10 Limpeza

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